Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a 2025 dodge charger scat pack ev has 1525 miles was at dealership for 15 days unable to resolve problem was in park thought in drive screen says to drive to nearest service place don't shut off. could not get out of park. no manual neutral release sat in driveway 3 days until Stinnett could get it towed properly. there is no fix. dodge sent field engineers to Stinnett it is a known problem not only vehicle with issue. no software updates available. engineer agrees no fix available. dodge has to write program to fix error. have case with Chrysler customer assistance ******** said not fixable need to coordinate with dealership. I can't drive a vehicle that I don't know if it's going to leave me stranded somewhere.

• Initial Complaint

  Date:09/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having issues with my 2020 Chevy Colorado 4wd crew cab I have had it there plenty of times with Stinnet Chevy with engine issues as of today still having problems with the engine I feel like they never fix the problems with my engine just put a bandage on the problem until my warranty ran out if they have fix the issue I would not be having the same issue with my engine which has only 47.662 miles I would like them to fix my engine issues where I am not having my check engine light coming on saying the same problems the knock sensor is hearing something not right with the engine I know they know the Chevy needs a new motor and they should have replaced it before they let my warranty run out please help me make this right I still owe 48,000 on my truck

  Business Response

  Date: 10/05/2023

  We
  were very concerned to have a September 2023 BBB complaint from our customer
  regarding their 2020 Chevrolet Colorado since we have not heard anything from
  them since we had the vehicle in our Service Department in May 2023.  We were unaware of any further issues.
  
  First,
  I would like to clarify that warranty repairs completed in our Service
  Department are at the approval and direction of the manufacturer based upon
  diagnostic codes and procedures that we perform on their behalf. 
  
  Our
  Service Manager reached out to Melissa ****, who is the customer who has
  brought the vehicle to our dealership starting in October 2022. What he found
  out during that conversation is that they had taken the Colorado to another dealer
  at some point where they were told that it needed a new engine and that her
  warranty had expired.  Ms. **** commented
  that whoever they spoke with at the other dealership advised them to contact
  the BBB.
  
  Ms.
  ****** warranty has not expired based on the mileage information we have
  been provided.  Our Service Manager
  advised her that if the issue is an engine problem, her warranty is good for
  60,000 miles from delivery or 5/30/2025, whichever comes first.
  
  We
  have scheduled an appointment for Ms. **** to bring her vehicle to our dealership
  for a current evaluation.

  Customer Answer

  Date: 10/13/2023

  As of October 13th Stinnet Chevy has not looked at the Chevy dropped of on October the 9 th 2023 I still have the rental unit October 17 th I am hoping they get to it soon they keep telling me as soon as they get a chance they will look at it and call and tell me what’s wrong with it just aggravated that they haven’t done it by now 

  Business Response

  Date: 10/17/2023

  As the customer stated on their October 5 posting, the
  appointment we made for them on Monday, October 9th was at 8:00
  am.  Knowing they would need us to obtain
  a rental vehicle for them, the appointment was made at 8:00 am because the
  local Enterprise rental office does not open before then.
  
  The customer stated on October 9th that they
  arrived at 7:00 am and no one showed up. 
  That is because our Service Department opens at 7:30 am and their
  appointment was at 8:00 am (as customer acknowledged in their October 5th posting).
  
  Ms. ****** ******** had no diagnostic fault codes stored
  to indicate any issues related to a Check Engine Light or any other malfunctions.
  We have driven the vehicle multiple times at varying speeds and conditions, trying
  to duplicate the concern as described by the customer.  We have driven the vehicle approximately 70
  miles at this point.  Our Advisor has
  been talking with the customer to gather additional information and confirm
  when and under what conditions they experience this noise and to review the concern
  history.
  
  In an attempt to determine a little more on the history
  of this vehicle, we obtained a CARFAX report.
  The Colorado was originally sold new in May 2020 at 7
  miles. We were not the selling dealer.
  The last sale that was reported was 7/1/22 with approximately
  30,758 miles. We were not the selling dealer.
  Melissa Fine first brought the vehicle to us on 10/3/22
  with approximately 33,406 miles.
  Vehicle service and maintenance history is mainly unknown. 
        The first service visit reported
  to CARFAX was 2/16/22 at 28,738 miles for an oil and filter change and tire
  rotation. 
        Prior to the 7/1/22 reported
  sale, one additional service visit was reported on 6/28/22 at 30,758 miles for an oil and filter
  change, air filter replacement, wiper(s) replaced.
  Vehicle was picked up from the previous service visit to our shop
  5/23/23 at 38,587 miles.
  Vehicle was brought to our shop on 10/9/23 at 48,786
  miles after we contacted Ms. **** following the BBB complaint notice.  Vehicle had not been in our shop for 4 ½ months
  and 10,199 miles, and we had not heard anything from Ms. **** about issues with
  the vehicle during that time.
  
  At this time, we are working with the manufacturer to
  review the history we have on the vehicle and the concerns of the customer to
  find out how they want us to proceed.  As
  we mentioned in our first response, warranty repairs are completed at the
  approval and direction of the manufacturer based upon diagnostic codes and
  procedures that we perform on their behalf.
  

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2023 my new Dodge Ram 3500 had a transmission failure and was towed to Stinnett Auto Group in Newport, TN. The service advisor, Samatha ***** informed me the parts to fix my new truck under warranty were not available, yet at other dealers the parts are readily available. Me being broke down and from out of town clearly demonstrated they had no interest in helping me with warranty work. Samantha arranged for an Enterprise Rental truck to use while my truck was down. Since parts were not available, the truck was towed to Shottenkirk Ram in Canton, GA since they had the parts in stock. I turned the rental truck in at Canton, GA on September 6th and was informed Stinnett would only pay the rental from August 28 to August 31 as stipulated on the Rental agreement. I was told I would have to pay for September 1 to September 6th. The next day, September 7th I was informed by Enterprise that Stinnett withdrew the rental agreement and I had to pay the entire 10 days, $497.97. Stinnett is responsible for the Rental agreement for 3 days at 49.00 totaling $147.00. The Service and parts department at Stinnett was unprofessional at best and lied to me regarding the truck rental that they setup.

  Business Response

  Date: 09/19/2023

  While
  we understand Mr. ********** frustration at having mechanical issues with his
  2022 Ram 3500 while out of town, we in no way refused to work on his vehicle
  because he was “broke down and from out of town.” Our dealership works on traveler
  vehicles year-round as we are located in/near the heavy tourism area of Eastern
  Tennessee/Western North Carolina that includes the Gatlinburg/Pigeon Forge and
  Sevierville areas and the Great Smoky Mountains National Park, as well as being
  just off of the heavily travelled Interstate 40 corridor near the Tennessee/North
  Carolina border and Interstate 81.
  
  Mr.
  ******** was advised that the parts that were needed to repair the transmission
  issue on his Ram truck were not all available to us when our Parts Manager searched
  for availability to order.  Of the seven different
  part numbers needed, only two had quantities that were readily available to be
  shipped to us and the remaining five were on backorder/not available with no available
  ETA. 
  
  As
  Mr. ******** was able to find a dealer near his home that did have parts
  available in stock for the repairs, he chose to have the vehicle towed to Georgia.  Since we would not be completing the Warranty
  repairs, he was advised that we would not be able to cover the Enterprise
  rental charges or pay to have his vehicle towed because we would be unable to
  file for reimbursement. His Service Advisor confirmed that this was communicated
  to Mr. ******** along with the information that he could seek reimbursement for
  any of these charges from Stellantis Customer Assistance that the Georgia
  dealership could not cover under their Warranty Claim.
  
  While
  our dealership facilitated getting Mr. ******** a rental vehicle in connection
  with a Warranty Claim Repair, once he chose to move the vehicle elsewhere, he
  accepted responsibility for that rental. Based on the circumstances and choices
  made by Mr. ********* we have no obligation to reimburse his rental fees, but
  he has the choice to contact Stellantis Customer Assistance to file any
  additional claims he has.

  Business Response

  Date: 09/23/2023

  Mr.
  ********** lack of knowledge of Factory Warranty Procedures is understandable;
  however, we are not able to obtain reimbursement from Stellantis for his rental
  vehicle for the reasons already explained.
  
  Those
  Stellantis procedures also preclude us from randomly obtaining parts from just
  any source if we are to file for and receive Warranty reimbursement. His
  characterization that we washed our hands of the problem is simply not
  true.  He chose to take his vehicle
  somewhere else instead of waiting until we could obtain all parts necessary for
  repairs. This is understandable, but his choice took the situation out of our
  hands.
  
  Our
  only offer to Mr. ******** is again to encourage him to contact Stellantis
  Customer Service to submit his case for reimbursement of any charges the other
  dealership was unable to include in their Warranty Claim Reimbursement
  Submission.
  
  We
  are unable to assist him any further with this matter. 

  Customer Answer

  Date: 09/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The rental agreement clearly shows Stinnett as the paying party for a period of 5 days, 8/28 - 8/31. A reasonable compromise would be for Stinnett to reimburse me the the 5 days that they committed per the contract. If I would have known the contract could be withdrawn at any time (A practice that should be disclosed at time of contract inception) I would never have agreed to the rental. 
  

  Stinnett should reimburse me 5 days @ 49.00 per day, a total of 245.00 excluding tax. 
  
  
  
  Sincerely,
  
  
  
  Thomas ********