Customer ReviewsforGenesco Inc.

I have been a customer of journeys for years. Every single year I have purchased the exact same style of shoes for both indoor and outdoor shoes for my daughter. She likes the same shoe, so every year I order the exact same shoe in her new size for both indoor and outdoor shoes at school. I just purchased a pair a few weeks back and the teacher sent them home and said my daughter is not allowed to wear them Anymore because it’s causing her too much pain, blisters and cuts. I have never had an issue with this type of shoe before. Upon inspection when getting home I realized there is a defect in the shoes and the inner plastic piece that goes in the heel is bent out and is cutting into my daughter’s ankle. I contacted customer service and said they weren’t doing anything to help me because it’s a couple days past 30 days. We were away for a week due to a death in the family, first day back is when my daughter came home with the shoes telling me that the teacher said she has to bring in new shoes. I don’t have the money to buy brand new shoes after just buying this a few weeks back. The fact the business won’t do anything is incredibly poor customer service when I have been a customer every year for years.

Will never spend a dime with this company ever again. Shoes were never delivered to my house and apparantly it is me as the paying customer whom is responsible for tracking down my packages that are delivered to other locations. Very disappointed with Jessica and her help getting me a refund or atleast a new pair of shoes delivered .

Never received package and customer service basically tells me to use better judgement next time as if it’s my fault my items were stolen. I can’t get my $400 back because they refuse to file a claim or help me at all.

Their web order system is terrible. They use some ridiculous OnTrac delivery service. I ordered something to my business, It said was delivered and left at front door. How can it be left at the front door of a business that was still open for business. When i filed a complaint they told me they would look into it and call back in 3 days. I did just that and they said that since it's been 3 days, there is no reason to file a complaint because they won't be able to locate the package anymore being that it said it was delivered. They have reshipped, and apparently arriving today.... I'm not expecting it. I am expecting to file another complaint shortly.

Purchased a pair of shoes from our local Journey store for my son. The shoe was taken from the store home in which my son tried them on in my home and decided that he needed a wider shoe. Took the shoes back to the store to see if they could exchange but they stated that they were unable to order a wide and wide is not available in the store. Sales associate was happy to exchange but when she realized that there was not a pair available to exchange for she turned into a nightmare. She stated that she would need to get authorization from the manager to return the pair of shoes because they had been worn. I kindly stated that the shoes had not been worn, only tried on in my home. Sales associate stated that there was a piece of dirt on the bottom of the shoe which meant that they had been worn. I was shocked at the poor customer service as it was acceptable as long as I was going to exchange the shoe but a return was an issue. Ahhhhhh lost revenue I see. What poor customer service. The sales associate even stated that she was fine with the exchange but a return was a problem. All I can say is lesson learned. When I asked for her to explain the difference and the issue she stated "it doesn't need explained, we are going to take care of you." We obviously will not be promoting business to the location again.