Complaints

This profile includes complaints for Premier Radiology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Premier Radiology has 11 locations, listed below.

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  Premier Radiology

  28 White Bridge Rd STE 111 Nashville, TN 37205-1466

• 

  Premier Radiology

  3310 Aspen Grove Dr STE 101 Franklin, TN 37067-2851

• 

  Premier Radiology

  262 New Shackle Island Rd STE 206 Hendersonville, TN 37075-2489

• 

  Premier Radiology

  1210 Briarville Rd Bldg F602 Madison, TN 37115-5147

• 

  Premier Radiology

  5045 Old Hickory Blvd STE 100 Hermitage, TN 37076-2581

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a test there, I had to pay cash if I was going to have the test due to not working for two years due to a heart attack, so I had them quote me a cash price of ****** and confirmed the total amount twice before proceeding with the test. Paid the ****** on 07/08/2022 before services rendered.I paid for the test in full on the day of the test before the procedure the total quoted to me twice. They then started billing me for thousands over the quoted cash price. I have called them every time I have received a bill and told every time that it was taken care off. Then they just send another bill.I have always paid my bills and am fraudulently being billed and threatened with collections I am a heart patient and this is causing me added stress when I paid my bill in full before services Premier is also using ************************, LLC as their billing agent

  Customer Answer

  Date: 03/18/2023

  Yes

   

  i have heard from premier radiology ********* ********* and am satisfied with the resolution of my complaint 

   

  *****************************

  *************************

   

  Thank you

   

  Customer Answer

  Date: 03/20/2023

  Premier Radiology   settled my case satisfactory

   

   

   

  I submitted this same information last week on this form

   

  ***

• Initial Complaint

  Date:11/22/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My urologist referred me to Premier Radiology for an ultrasound. The urology office had confirmed and I independently confirmed that Premier Radiology was "in-network" with my insurance company Cigna. Under my Cigna plan, basic radiology performed in-network is not subject to the deductible and at zero cost. That is the reason I chose to use Premier Radiology. Upon arriving at Premier Radiology, they also seemed to indicate that my insurance was covering the ultrasound. A different company named "MedSolutions" later billed Cigna for the ultrasound and it was billed, according to ***** as "professional services" and not radiology. Attempting to call "MedSolutions" seems to be impossible and the billing contacts for Premier Radiology all lead to a 3rd party overseas call center where the representatives don't understand health insurance, don't speak English well and are difficult to deal with. Cigna has been somewhat helpful but says Premier Radiology simply needs to resubmit the claim as radiology. I finally spoke to someone in ********* at Premier Radiology (which was a feat in and of itself) who then simply refers this mater back to their third party billing company. It as though no one that actually works at Premier Radiology has anything to do with claims or billing and has outsourced that to this overseas company which simply ignores or pretends they don't understand the problem. I would like the claim re-submitted as radiology so my insurance benefit pays it in full. This has taken way too much time to resolve.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Dr sent in an order for a standard mammogram which was performed on 3/16/2022 at this facility using my **************** policy. Mammograms are considered preventative health care and are at no cost under the insurance plan I had at that time. I received a bill for $113.77 dated 9/6/2022. I called multiple times on 9/28/2022 to dispute the charges. I spoke with "*****" at 4:37pm. He stated this was being sent to the review team and I would be contacted. I never heard back and today received a final notice on collecting the past due balance. Again, mammograms were fully covered under my insurance plan and I have never had an issue with past imaging centers until this one.

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my account number is *********. Was billed for MRI of my head for $647.84. When I called to make payment the automated system said I only owed $343.26 I made a payment on 6/8 of $93.40 a payment on 6/10 of ******. I made a call to customer service on 8/12 to verify the remaining balance and the rep told me I owed $149.86. She told me after this payment I would have a zero balance. I paid that amount and was cleared of any outstanding balance. So I then received another bill for $304.58. I called again and went to the automated system. The system said I had a zero balance. I spoke again with a customer service rep, who was very nice and looked into this issue and assured me that I owed nothing. My mistake was not getting a letter of pay off. October 6th I received a letter from a collection agency saying I owe $304.58. This is very bad business practice that they would send me to collections when I verified with them a zero balance. I hate to go this route and file a complaint with the BBB on Premier Radiology because I feel that they have a very professional staff and customer service department.

• Initial Complaint

  Date:10/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son had a xray on 4/28/22. Premier Radiology read the orders from the doctor wrong and did the wrong xray. On 5/3/22 he went back in for the correct xray and we were told no charge for 4/29/22 mistake they read orders from dr from 2021. Charges for that day dropped. I received 2 bills 2 invoice numbers 2 amounts. I have called, emailed faxed and have been told it would be corrected since May. Bow i an getting a collection notice for 4/29/22. I paid the 5/3/22 balance in full. I owe nothing. The collection attempt is a charge they stated would be cleared and from a bill that included 4/29/22 and 5/3/22 charges. After numerous attempts i can not get it corrected like they have said they would. I want it completely removed from my credit. **** corrected and proof of both in writing. The collection agency showing proof corrected. I included both bills 2 different accounts numbers. I paid the 5/3/22 bill proof attached. And email attached. I also faxed request. If needed i have proof of all. I have A+ credit and this should have never been able to get this far.

  Business Response

  Date: 10/13/2022

  Contact Name and Title: ***********************, CR Partner
  Contact Phone: ************
  Contact Email: ***************************************
  We are writing in response to the complaint received by Radiology Partners from your office dated October 4, 2022.
  
  This correspondence raised concerns by ************************* regarding a patient billing for radiology services provided to her son, *********************** on April 29, 2022 and May 3, 2022. Upon receipt of this complaint, we performed a detailed review of the patient account to investigate a balance sent to collections.
  
  For each service we provide, there is a technical component (performing the service) and a professional component (radiologist reviewing the images and dictating report). Many factors determine if we bill a service as a "split billing" (separate claims for technical and professional components) or as a "global billing" (technical and professional together as a single charge). One of these factors is how our contract is written with the insurance payor. This information is disclosed on documentation present and signed by the patient at time of service (attached).
  
  Regarding date of service April 29, 2022:
  1. patient was provided services. Technical component was billed from Premier Radiology and professional
  component was billed from MidState Radiology per contract.
  2. due to an error made at time of scheduling, the balance of this service was sent for adjustment.
  3. Adjustment was posted to the MidState Radiology claim, but was not posted to the Premier Radiology claim.
  4. The balance was sent to collections.
  
  Regarding date of service May 3, 2022:
  1. Patient returned for services. Technical component was billed from Premier Radiology and professional
  component was billed from MidState Radiology per contract.
  2. Insurance processed the MidState Radiology claim on 5/18/2022 leaving a patient responsibility of $55.50.
  Patient was sent a statement and payment has been made resolving this balance to zero.
  3. Insurance processed the Premier Radiology claim on 5/18/2022 leaving a patient responsibility of $98.37. Two
  statements were sent and no payment was made so the balance was referred to collections.
  
  Actions Taken:
  1. Account has been recalled and deleted from the collection agency on 10/11/2022.
  2. The balance for Premier Radiology date of service 4/29/2022 has been adjusted.
  3. A statement for the corrected balance was mailed to the responsible party on the account on 10/12/2022.
  4. Two attempts have been made to reach the patient's responsible party to discuss, but no calls have
  been returned as of now.
  
  Radiology Partners takes both the clinical and administrative experience of our patients very seriously. ******************** concerns are extremely important to us. Radiology Partners thanks you for bringing these patient complaints to our attention and providing us an opportunity to respond to and correct this patient's billing issues.
  
  If your office has any further questions or requires additional information or clarification in this matter, please contact me at ************** or ***************************************
  
  See Attachment/File: Response to TN AG for pt ****** ********

  Customer Answer

  Date: 10/15/2022

  ***Document Attached***
  I sent my reply and invoices dont show attached
  See Attachment/File: image

  Customer Answer

  Date: 10/15/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  ***** from Premiere Radiology and no supervisor of billing nor the billing department has called me as of today. The error by Premier Radiology has cost me time to come back and take a new xray since the Order was read wrong!! Now it has cost me a lot of time and the still have bot corrected the invoice or error. They have not called nor left a message. I am available all day to answer the call or return a call. The invoice ****** I paid for 5/3/22 they now sent a new bill dated 11/11/2022 invoice PMR754102 for same sate higher charges and no reflection of my payment. Seems like another scam. The service provide was a xray and they increased the price. I am attaching the bill i paid for and the new higher prices for the error to cover the error they did on 4/29. Scam and bad business with NO phone call or correction made.
  I expect a phone call at my number i provide on fax,email and phone. I expect my bill to be corrected and show paid in full since its PAID.
  See Attachment/File: image

  Business Response

  Date: 10/17/2022

  Good morning,
  I was able to connect with **** this morning and have provided her zero balance statements for date of service 4/29/2022 to her email.
  To summarize our conversation:
  The account has been recalled from collections and I have requested a letter be sent to her confirming this. This should be received within ***** business days. If not received, I have advised her to reach out to me.
  A statement was sent from Premier Radiology on 10/12/2022 for the technical portion of *****'s exam in the amount of $98.37
  Once payment of this balance is made, **** can contact me directly for a zero balance statement on this date of service.
  
  Please let me know if there is anything further that I can do to assist. My direct contact information again is ************ or ***************************************
  

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Premier Radiology on 03/08/22. I had a X-ray to check for pneumonia. While there I asked about a heat X-ray that shows plaque. They stated that nit was not covered by insurance, I told them I understood since I have had its done before at Springfield. They told me the cost would be $50 and my copay for the pneumonia was $28. My credit card was charged $78 on the 9th.
  I later received a statement saying I owed $50 for heart X-ray. I called the customer service number and explained just what I said here. I was told it would be taken care of. Then approximately 2 months later I again received a notice from Premier Radiology. This time I sent a letter certified mail with a copy of what my insurance paid regarding lung X-ray for pneumonia and what I paid out of pocket for the heart X-ray. Never heard a word back. Now I have a collection notice from ***** *******. I will send them the same information but it seem Premier Radiology doesn't care if you paid they are trying to take more than they are owed. If they could get every customer to pay $50 just to make them go away it would be a shame. A company this size customer service is truly lacking.

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 8, 2022/09/19) */
  Contact Name and Title: ***** ******, CSL TN
  Contact Phone: XXX-XXX-XXXX
  Contact Email: ************@radpartners.com
  We are writing in response to the complaint received by Radiology Partners from your office dated September 8, 2022.
  This correspondence raised concerns regarding a patient billing for radiology services provided to Mr. **** ***** on March 8, 2022. Upon receipt of this complaint, we performed a detailed review of Mr. *****'s account to investigate the balance on his account sent to collections.
  We found the patient was provided services on this date and made payment of his estimated patient responsibility based on eligibility and benefit verification completed prior to his service. The payment posted to Mr. *****'s account with errors. This caused Mr. ***** to be billed for one charge while the payment remained on another charge.
  Actions taken to resolve this account are the following:
  1. Account was recalled from collections agency and deleted
  2. Patient payment was reallocated to satisfy the balance
  3. Refund for payment was issued to the patient's credit card used at time of service
  
  I had the opportunity to discuss the above error and actions taken with Mr. *****. A copy of the refund receipt was emailed to Mr. *****. I received confirmation from him that the refund is posted to his account.
  
  
  Consumer Response /* (2000, 10, 2022/09/20) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Service: 3/16/2022. I was given an estimate and final bill by Premier Radiology in Smyrna, TN which I paid. I was informed the readings for the imaging were completed on site and I should not receive additional bills. However, I've received bills from another company, ******** Imaging. I've called Premier and presented several times to the facility- the onsite manager states she's worked for Premier x14yrs, was unable to explain the bill. I've requested a billing supervisor contact me, it's been almost 3 months, to date no one has followed up with me. I've also requested a billing manager contact me from ******** Radiology, I have not received any feedback. I did speak with a representative at ******** 2 mths ago, she set up an online portal for communicating, it has since been deleted. A few weeks ago, I received a letter from ************* a debt collector. A certified letter was mailed to ************ with the initial estimate, PR bill, and document showing the final payment was made. They received the letter 8/5/22, they have yet to follow up with me regarding the matter.
  My services were with Premier Radiology, the bill was paid in full. I strongly feel a billing manager should contact me to discuss the matter, possible assist in resolving this issue.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/25) */
  Contact Name and Title: ***** ******, CSL RCM
  Contact Phone: XXX-XXX-XXXX
  Contact Email: ************@radpartners.com
  Our review of the account determined Ms. ******* was provided services on this date and was provided an estimate of patient responsibility. The document discloses this is an estimate and actual amounts owed for service may be more or less. The document discloses final determination of benefits and eligibility are considered when the claim is processed. The document further discloses total cost of services may be billed separately from Premier Radiology. Ms. ******* signed the insurance estimate and made a partial payment of her estimated patient responsibility. A copy is attached.
  
  In review of the billing actions taken on the account, our Revenue Cycle Management department identified we accurately processed all claims to ***** as a split billing, based on our contract with the insurance payor. The claims were all processed by insurance to the patient's deductible, including the screening services. Contact was made with ***** who advised that the patient's insurance plan is limited to a private network of providers the patient is eligible to obtain services from at an in-network rate. While Premier Radiology is in-network with *****, the specific group plan has excluded participation outside of their own providers.
  
  In light of this information, and with understanding that screening services from in-network providers are benefits covered at no cost to the patient, I am offering to waive the balance of the screening service. The balance due for both the technical component and the professional component of the MRI would remain patient responsibility.
  
  Due to payments made on the account for the balance, I did reach out to the patient on 8/25/2022 to discuss and resolve the balances. I left a message requesting a callback and hope to speak with Ms. ******* in the coming days to resolve all open charges.