Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern:I am filing this complaint against Ghertner & Company, my ************** provider, due to their ongoing negligence and failure to provide the lawn care services I pay for as part of my *** ****.Over the past year, my lawn has deteriorated significantly and is now completely dead. Despite the fact that I pay Ghertner & Company to maintain my lawn, they have failed to take any meaningful action to address the issue. I have submitted multiple complaints through their online portal and have received no response ************* is unacceptable that I am paying a premium for a service that is clearly not being delivered. I believe Ghertner & Company is operating with a complete lack of accountability and professionalism. The condition of my lawn is an eyesore in the neighborhood and a source of frustration for my family, especially considering the fact that I have fulfilled all my obligations as a paying resident.I am requesting the following:A formal response and explanation from Ghertner & Company.Immediate action to restore and maintain my lawn to a healthy, acceptable condition.A refund or credit for the time during which services were not rendered.Ghertner & Company has demonstrated extremely poor customer service and disregard for their responsibilities. I am hoping the BBB can assist in resolving this matter.

  Business Response

  Date: 07/21/2025

  This is in response to this complaint,   We are very confused,   This homeowner is a member of the ************************************,   This Association is single family homes and while the *** does maintain common areas, the lawns of individual homeowners is the homeowner's responsibility and the *** does not maintain them.   

   

  If you have any further questions or need any additional information, please let us know.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23626859
  
  I am rejecting this response because it is factually incorrect. The **** through Ghertner & Company, is responsible for individual lawn care. Ive attached a screenshot of an email from Ghertner & Company confirming this responsibility.
  
  
  This misstatement only further highlights the ongoing negligence and lack of accountability in managing the property.
  
  

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 07/22/2025

  My apologies.   This is for Legacy Farms not Legacy Fields which does not take care of the lawn care.   

   

  Legacy Farms the *** does handle the following: mows, fertilizes and provides mulch.
  This was sent to the Homeowner on 6/30/25:
  
  
  Following a recent review of the communitys governing documents and Design Standards, the *** is not responsible for replacement of lawns as they still belong to the individual homeowner.
  Per the governing documents, the *** is responsible solely for the following services:
  Mowing of turf areas
  Fertilization and weed control in pine straw beds and turf
  Installation and replacement of pine straw
  All other lawn and landscape care, including watering, treatment, and maintaining lawns and garden areas in a healthy, attractive condition, is the responsibility of each homeowner. This includes addressing issues such as dead grass, patchy areas, and the need for overseeding or replacement.
  
  
  The Manager is working with the developer to put out a statement for the community. There are several lots that had bad sod installed which should be going through the builders warranty department. 

  This would be the case with this homeowner.   They need to go through the Builders ************* and not the ***.   

  If you have any further questions or need any additional information,  please let us know.   Again, I am sorry for the confusion in community names.   

  Customer Answer

  Date: 07/22/2025

  I have reviewed the response from the business regarding Complaint ID ******** and feel I have no further recourse. I have paid for lawn care services through Ghertner & Company and have not received what I was promised. Rather than accepting responsibility, Ghertner shifts the blame to the builderswho I highly doubt will take ownership or correct the issue.
  
  
  Its extremely frustrating to continue paying for a service that is not being delivered. Regardless of who is at fault, I am the one left without the lawn I paid for. I will attempt to address this with the builders. 
  

  thank you for your efforts BBB

  
  
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Property manager doesn't want to clean my gutters when I had previous property managers they would send out a handyman and clean my gutters-- this property manager from Ghertner refuses to send out a handyman to clean my gutters because I live so close to the forest and my gutters get clogged more than anyone else but she wants to bill everyone a higher bill and let it go to the property board members but in the 15 years I lived here, I have NEVER had to go through the board members and they should not deny request that my gutters are clogged at ***************************** and I show you photos and I Ghertner is ranked 0 on my bbb

  Business Response

  Date: 05/16/2025

  In response to this homeowner, we do not make the decisions on what to repair or how to respond to requests.    The Board of Directors which consists of homeowners in this community make all decisions and we are only responding as they have asked us to do.   This homeowner has been extremely rude and has harassed several of our employees to the point that we had to have an attorney write to her to cease and desist.   We no longer take calls from her but everything must be in writing.   

  We ask that this complaint be closed as she states that we refuse to do what she is asking and we do not make the decision.   She should be making this complaint to her Board of Directors of her Association.   This is completely out of our hands.   

  In addition, we have already decided to not work with the Association and have submitted our notice to the Board that we will no longer manage them after July 1st, 2025. 

  Please let us know if you need anything more from us.  

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed report (3/25) to get property fixed. There is a large hole in siding next to roof. I have called repeatedly and no one ever comes to fix it even tho I get told oh someone will come out.

  Business Response

  Date: 04/11/2025

  This is in response to **** *****, who lives at **************************************************************  This is in the Southside ******************************  They reported this on March 28th.   There was a lot of storm damage reported at the time due to the severe storms that came through *****************   The Manager for this community, ***** ******* put in a work order the next day and the company that was assigned to do this work, will be out at **** ******* home today, April 11th.   They have a piece of missing soffit and it is schedule to be replaced.  

  The repair is being done as quickly as it could be considering that most maintenance companies are very busy after severe storms and the fact thar we had a four day delay due to the ongoing severe weather.   We ask thar since we did handle the issue as soon as was possible that this matter be closed. 

   

  Thank you, 

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your organization has produced a comprehensive 125-page document containing covenants, conditions, and restrictions; however, it appears that these guidelines are not adhered to by your team.Despite your handbook stipulating that a lease permit must be obtained to rent out approved units, there appears to be a disregard for this stipulation by your landlords. This raises the question of the purpose of having covenants, conditions, and restrictions if neither you nor your landlords are willing to abide by them, particularly when such a substantial document is in place. I am a former tenant of one of your properties, which was managed by an unethical landlord. Upon my departure last September, I entered into a signed agreement with one of your landlords that included a commitment to return a PORTION of my deposit plus other dues owed. Regrettably, I did not receive any funds, resulting in the amount of $2,300 being unlawfully withheld/stolen- a clear indication of the company's ethical shortcomings and lack of integrity, including the landlord. It seems evident that you enable landlords to engage in this behavior repeatedly at your properties, thereby rendering agreements meaningless. You set the tone, example, behavior and landlords follow.I have no idea what it is like living life by stealing from others but its an interesting choice of lifestyle this corporation has chosen. It is disheartening to witness the numerous complaints filed against your company, which reflect the lack of commitment and effort towards addressing your reputation as a potentially *********************.

  Business Response

  Date: 02/18/2025

  We manage over 650 communities and this person did not state where she lives.   I need an address and the name of the community in order to look at the documents which a developer had done, not our company, so that I can even research what the owner is talking about.   

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22953368
  
  I am rejecting this response because:
  

  I'm not the owner, I was the tenant as mentioned in my initial message. What does a developer have to do this?

  
  Sincerely,
  
  Inna G

  Customer Answer

  Date: 02/19/2025

  Forgot to include the address and name of the property per their request.

  This is pertaining 8th South Condos at **************************

  Customer Answer

  Date: 02/28/2025

  Inna guminskiy 

  Business Response

  Date: 03/12/2025

  Please let me explain again.  We do not produce the documents for any community.  The documents that include the Covenants, Conditons and Restrictions are created by the Developer before we are hired to assist in the Management of any community.   I have spoken to the Manager of this community, ***** ****** to see if she knew what this complaint was regarding.   We believe that it may be about one certain unit that was rented out without any prior knowledge by the homeowner of that unit.   We only found out when they asked to be added to the call box.  Once we were notified, we did take action immediately and they were informed  about the leasing rules.   There are 13 leasing permits per the Covenants, Conditions and Restrictions.  4 of them are Grandfathered in, so that means that 9 are offered to the remaining units.  If we find that someone is renting without a permit they are notified of the violation.  

  We are following the CCR's that the developer put into place and if there is another unit renting that we do not know, we would appreciate being told about it.   Since we are not on site managers and only come on property once every two weeks, we may not be aware of something that is happening.  

  Thank you, 

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 22953368
  
  I am rejecting this response because:

  And you guys are ok with your homeowners abusing their "power" as landlords by not returning deposits and partial rent? Right? 

  When a new lease gets sent out to a tenant, without a permit renewal, (knowingly) you guys seem to be ok with that too right? Good thing you guys let them know they've violated the permit leasing terms though. Wow, what a "penalty." 

  In other words, you guys are complicit. As originally mentioned. Good job of doing nothing. Your hardest work yet. 

  
  Sincerely,
  
  Inna Guminskiy

  Business Response

  Date: 03/19/2025

  We are not involved in what the homeowner that owns the home does with their rentals.   This is not something that we have control over as to whether they return deposits to their renters and how they handle that.   We have no control over this and have no oversight of this.   We are sorry, if you had a bad experience but no ************** company is responsible for this action.   You are upset with the wrong party.   This is between the homeowner and the renters and has nothing to do with the HOA.

  Please remove this complaint from our file as we have no part of this issue.   

  Any questions, please let us know.

  Customer Answer

  Date: 03/24/2025

  The complaint was about an owner renting their home without an approved rental permit from your HOA- this matter is directly tied to you. The other part was showing how you guys are also complicit whether you agree or not. 

• Initial Complaint

  Date:10/29/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the hoa has not acknowledged or remedied a broken pipe reported my ************** the pipe is exposed due to erosion caused by the ************** of water bursting out when the sprinkler system is automatically turned on by a timer. there is a history of extremely high water bill for the community that causes a raise in the fee each year.

  Customer Answer

  Date: 10/29/2024

  Video

  Business Response

  Date: 11/04/2024

  We have responded to this complaint already.   So I am confused.   Last week we responded that the work order for this complaint has been given to ********************* in order to remedy.   They have already been out there to repair.   Has the issue not already been resolved?

  Customer Answer

  Date: 11/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance after 5 weeks of no response from Ghertner. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were taking pictures of my 12 year old and 2 year old when they were outside playing

  Business Response

  Date: 08/15/2024

  I have tried to locate which community that we manage that this homeowner lives in.  I cannot find them in our system under the name or the address.    Please find out what community they live in.   I am not sure that we are their managing agent. 

   

  Thank you, 
  

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  It was ********************************* and she said she worked with this company. Me and my 2 daughters was outside and she pulled up and set in the middle of the road and then pulled her camera out and took pictures and when I asked her why she was taking pictures of my kids ******** said she didn't see my daughters in the yard 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 17th, 2024 I submitted the attached documents There is a 30 foot easement behind my property line, on a hill, and my gate will be placed on the flat side of my property to allow for easy access to mowers. The by-laws state "reponse within 60 days". All of the men I have spoken to in my subdivision have had a fence approval and able to install within 2 weeks of application. I have waited nearly 90 days and I am continuously harassed to resend same documents. I have reached out to ********************* who tells me he can do nothing. Everyone who has had an approval within 2 weeks has gone through *********************. ********************* and *********** at *********************************** inform me they have 90 days before they respond and that is not in my by laws. ********************* states they start the 90 days over each time they request a document. That is not in my bylaws. No one who has a fence has had this trouble, harassment and mental anguish. The $35.00 application fee was deposited immediately with no approval for my fence. I would like the games and delay to stop and I would like the Fence Approval I am entitled to. I have complied like all of the other neighbors and the documents are attached here. This is prejudicial behavior and I am feeling like if I were a male I would have had my fence by May, 2024. This company does not hesitate to deposit $135.00 each month from me into their account. The $35.00 fence application fee was extra. They deposited that immediately. I want the services for the money I am paying out monthly which include the approval of my fence. Therefore, I want the fence approval emailed to me immediately which is well overdue and appropriate. An apology. A monetary fair refund for the torture and singling me out for my time and trouble that no one else has endured.

  Business Response

  Date: 07/16/2024

  There has been a lot of communication with this homeowner.  She has still not filled out a completed ARC form.   The last request to her asked for three items:

  1.  A picture of the type of fence

  2. They are asking how high the fence will be

  3.  To confirm that the gate is 5 feet wide,

  Her first application had the fence located into common area, when it was returned to her, she was upset and not cooperative and wanted the fence in the common area,   The time to approve an ARC starts when a fully completed ARC is submitted and that has yet to be done, 

  She is trying to compare her request to another one that was submitted 100% correct and it was easy for the ***** to approve.  

  Finally, she filed a complaint against Ghertner and Company, when we do not review or approve ARC forms.   This is done by the ***** of ********* of the *** that she lives in and they are the party asking her [several times] for this information.  We are the intermary between the ***** and the homeowners,   We are asking that this be dismissed. 

• Initial Complaint

  Date:06/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im having difficulties with this branch of the *** doing their part to keep the neighborhood up to code. The parking situation has not improved since Ive been living here. They send out empty threats about parking, cleanliness etc and do absolutely nothing to the perpetrators. Solicitors will come and go as they please and nothing is done. I pay $150 a month in fees for absolutely nothing. I ask that they step up and fix the problems in the neighborhood or my fees be lowered.

  Business Response

  Date: 06/25/2024

  This is a Town-home community.   When Town-home communities are built, developers plan for two spaces per unit but not necessarily right in front of each home and not dedicated parking spaces.   Sometimes, the ***** of ********* will allow for the parking spaces to be labeled for the units but there are still issues in how to resolve when another car parks in one of the spaces that the resident has determined is their parking space.   When a resident complains that another resident has parked in their space, but they do not provide us with an address for the manager to send a non-compliance letter to, we are left with no manner in which to resolve the issue.  Hence, we send out a general notice to the entire community reminding residents to not park in another homeowners space.   This may not get to the persons that were violating and parking in that resident's space.  

  This community does have enough parking spaces, but these spaces are not utilized as everyone wants to park nearer to the buildings. 

  The Manager, *********************, has a board meeting with this ***** of ********* this week and one of the agenda items is "designated parking" spaces. What residents do not realize is that Ghertner did not plan nor build the community and we do not make decisions regarding the community;   Therefore, we can only act on behalf of the ***** of ********* and if a homeowner does provide us with the address of the persons that parked in their space, we can send a letter to that person.  

  Regarding the solicitation issue, although we have a sign at the entrance of the community that states, "NO Solicitation" unfortunately we cannot enforce this if the City has given that solicitor a permit to do so. 

  We ask that this complaint be closed as both of these issues are not something that Ghertner and Company has control over.  

  Respectfully,
  

   

   

  Customer Answer

  Date: 06/25/2024

   
  Complaint: 21890802
  
  I am rejecting this response because: I believe that the response to the complaint about parking is false. Due to the fact that parking spaces have been numbered to their assigned units, when the contract was signed upon purchase of my home I was told the purchase included two (2) assigned parking spaces. There are signs posted in the neighborhood and emails from Ghertner stating that cars left in parking spaces for more than 24 hours will be towed by Southern Belle Towing Company. While I have seen neighbors using the visitor parking spaces for their third car preventing true visitors from using spaces. As well as other cars parking on the sidewalks on the community and blocking in other cars in their spaces and preventing us from using ours and there are no repercussions for these actions. There are also junk cars and commercial vehicles parked in the community with no repercussions. While complaints have been made by several people of the community nothing has been done to improve it. I feel as if the rules are not being enforced in the neighborhood. And the chairmen of this particular neighborhood committee need to be held accountable or replaced. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/27/2024

  All residents without garages have two designated assigned parking spaces. When the manager has the address of the resident in violation, she sends them a violation letter and fine if applicable. As she reminds homeowners, she is not an onsite manager and we rely on homeowners to provide accurate information in order to address those individuals. This is a community manager who only visits the site twice per month.
  
  
  We don't know if the vehicles in the parking spaces belong to a visitor or a resident, there is no way to track this without homeowners notifying her.
  
  
  Any vehicles with current tags regardless of the condition of the vehicles can't be towed or fined.
  
  
  During the board meeting this week, the board requested that ***** draft another broadcast message with copy of the CCR's and fine policy for them to review and once approved,this will be sent to the residents.
  
  
  This particular community is fortunate as they have a lot of extra parking spaces, which many townhome communities do not have.
  
  
  s why here...

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the month of May 2024, one of the lawn care guys hit the concrete driveway with his lawn mower and it broke a few inches of the tip of the left should for the drive way concrete. kindly see the attached photo, i contacted Meritage and they told me that this is something that needs to be handled by the ***.I have contacted the ***** Ghertner and Company - multiple times and called many times but no one seems to care or even answer in a professional manner. I have tried escalating this issues multiple times to upper management but also have not received any information. Until yesterday, i did receive the information below:"The landscaper finally got back to us on this matter but disputed the suggestion that the damage was caused by their equipment. As a result, I am opening a work order to have the cracks patched at the ***'s expense. However, please note the vendor's warning that such a repair may be prone to breaking off again later down the road."This is not acceptable, it's not my problem that someone under the care of the *** broke and mutilated my driveway and gets to get away with it. I'm only asking them to fix it by the book and only by the book because it's not my problem at all

  Business Response

  Date: 06/25/2024

  Since the vendor is not taking responsibility for the damage as they should do, the manager is scheduling with vendors to get bids in order to do this repair on behalf of the HOA. 

  Respectfully,
  

• Initial Complaint

  Date:05/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We possess all the necessary documentation to substantiate our claims against Ghertner & Company. Ghertner & Company appears to be facing internal confusion regarding the composition of ********** Providence Board.For seven months ******** ******** ***** and ******* have been reviewing financial documents from Ghertner & Company, as well as issuing work orders, violations, and fines.We were granted access to ***** sensitive, confidential, financial, documents for our community. ****************************** removed the last ***** member. February, 9th 2024***** meeting ***************** request a vote for ***** positions appointed president ****** VP*******, treasurer ******** and Secretary, ******* appointed to the ***** of ********** Providence. A copy of the minutes I requested from ***************************** for the Board Meeting held on February 9th, were changed without the ** informed or consulted.March,1st ******************** removed all members from the ***** except for ******** ******************* stated ******* was elected to the Board and has never been removed.Therefore ******* is the only person authorized to make decisions at that time.March,1st 2024 email from ******************* -**** should not have met with anyone other than ******* regarding Board business.**** can only take instruction from ******** the official Board Member. May 16th,2024, ***************************** removed ******* from the ****** citing that ******* had never been officially voted into the position. May 17th 2024 *****************************- said ******************* misread the minutes. According to the minutes, ******* was serving a one-year term that ended in 2023, and she did not run again for the ***** in 2023. 8-30-23 ******* is named as a ***** member. ***************** agreed to walkthe property with us the first Friday of every month starting March, 1st February, 28th at 5:00pm ***************** cancelled the property walk. Friday, April, 5th 2024 and Friday, May, 5th 2024 ***************** did not show up for the scheduled 10:00 a.m. ********************* property walk

  Business Response

  Date: 05/22/2024

  This community is trying to hold a special meeting on May 20th in order to put valid ***** of ********* in place and to stop certain homeowners; including this homeowner from the path that they are on, which includes getting rid of Ghertner and Company as their managing agent.  Since this is most likely, a legal issue and may end up in court, I am not sure how much I can share at this time. 

  If more needs to be sent, please let me know.
  

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21739945
  
  I am rejecting this response because:
  The meeting is on May, 29th 2024 at 6:00 pm! Not on May, 20th as she stated! 

  Ghetner doesnt know the correct date of the meeting they put together! To our point Ghertner has no idea what is going on. Or maybe Ghertner held a secret meeting on the 20th? 
  Sincerely,
  
  *********************

  Business Response

  Date: 05/31/2024

  The meeting was held on the 29th as she stated.  That was a typo.  However, she is upset because she did not get elected to the Board by a majority of the homeowners that voted, This is not something that we have any control over.   

  Please close this complaint.   Thank  you, 

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21739945
  
  I am rejecting this response because:

  The  response is faults!

  I responded before the meeting! I am not upset that I was not voted on the board!  
  
  Sincerely,
  
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