Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into pest control contract with Ecoshield, delivered services did not meet contract specifications for services on several occasions. Company typically received my complaints (including the owner, ****** - **************) and then sent our their "customer satisfaction" *** to spray to remedy condition. The very next time, same thing all over again. Had this company sent out the same technician each time that met the terms of the contract, there would have been no issue. However, this company is now the pest that needs to be controlled! As the customer, I should not be required to manage their notes in their computer system, their scheduling or what technician is assigned, or have to watch over the technician to make sure they do their job as per the terms of the contract. Final culmination of contract termination explained in letter attached. I have a signed copy with certified mail receipt signed for by Ecoshield ***resentative; however they have now turned over the balance on the contract (for services never performed) to collections. I want the amount on my account written off by this company and I NEVER want to hear from anyone at this company or the collections company they assigned it to again. If they have ***orted the collections item to any credit bureau, I want it removed immediately. Thanks--**** *****

  Business Response

  Date: 03/06/2025

  We apologize the the issues you have had with our service. While we do have ways we can treat when it is raining, ultimately we did not service to your satisfaction. I have removed all charges and you now have a zero balance.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would also like Ecoshield to verify that this issue has not been reported to any credit bureau.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came to my home and spoke to my son who has LD and were so persistent had him agree to service. He is not the owner nor did I know until I received a bill. Now when I call to discuss they do not speak clear English and refuse to cancel the service. I have requested a call from someone I can understand. I have never seen anyone come to my home nor have I spoken to anyone with this company.

  Business Response

  Date: 12/10/2024

  Attached are the call notes and email that was sent to the account ******, ******. As an act of goodwill, we have waived the $161 ACDP for canceling the agreement prematurely.

  Hello ******,
  Thank you so much for calling in today and discussing your services with us. We hope that we were able to provide you with a service experience during our conversation that shows you how much we appreciate your past business with us.Per our conversation, this is written confirmation that your account has been closed out.
   If you would ever like to resume services with us, please feel free to contact us at the phone number or email below and we would be happy to offer you a discounted initial service to show our appreciation for the opportunity to earn your business again. If theres anything else that we can do to take good care of you, please dont hesitate to let us know.
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding EcoShield Pest Control due to their persistent harassment via phone calls and the unjust cancellation fee imposed on my account. Eco Shield was soliciting people in my neighborhood for their services. I was having a mosquito problem in my back yard so i decided to give them a try. The salesman assured me I could cancel anytime if I was not happy with their services. They came out sprayed and I paid $159. The mosquitos did not go away so I decided I want to cancel. After giving them a call they told me I still owed them $241 and I would also be charged a cancelation fee, Crazy! Their treatment didn't work and now they claim they are going to send my bill to collections ************ feels like a scam. They attempt to trap customers into staying in contracts under unreasonable terms and their salesman seem unethical.

  Business Response

  Date: 10/18/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  
  Best, 

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok, so ecoshield sent one of there people into our neighborhood to solicit business which I have no problem with. What I do have a problem with is that I was promised a trial period costing me nothing, and I was given one service. Next thing I know I am being charged closed to $400 for one visit. I specifically asked if I was going to be in a contract and the gentleman said no. What *****, is that the gentleman was actually a great guy. I dont really blame him. I blame the company for shady business practices. I am going to pay the $400, as I dont want it to have a negative impact on me, but I will be making it a mission to warn the others in my neighborhood and those around that this business is shady and is not ethical by any means. I am very ****** at the way this company lied and took advantage of my wife as she was the one who dealt mostly with this. I dont want some generic apology. I want a phone call explaining to me why they think its ok and basically steal.

  Business Response

  Date: 10/04/2024

  Hi Jeremy, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was delivered, however not responded to. 
  
  Given this information, I want to sincerely apologize. I understand the frustrations with this and want to take care of this situation for you. I can give you a call later on today, but right now I am going to take care of the fees for you then if you would still like to continue talking, let me know and I will give you a call! 
  
  I hope this helps. 

• Initial Complaint

  Date:08/16/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Ecoshield pest service for my new home on 17 June 2024. The service was for 12 months being billed quarterly with an initial fee for the first service. The technician showed up for their first appointment on 20 June 2024. The next appointment was set for 18 July 2024 so I called on ***************************************************************** the house to conduct service. They asked if I was available for that day (17 July 2024)between ********* and I agreed since they already had a technician in the area. I received a text message with the new appointment.After the technician failed to show I called I called the customer support line on 17 July 2024 at 1630. They were unable show my appointment even though I sent proof of my appointment. I asked to cancel my service due to their lack to provide services that were promised and was told my account was paid in full and good to close.I received a call and text on 1 August saying they need me to update my billing information so I ignored it. Today (16 August 2024) I received another call stating the same thing so I called back. They are trying to change me an early cancellation fee even though they did not fulfill their service.

  Business Response

  Date: 08/26/2024

  Dear *****,

  Thank you for sharing the details of your experience. After reviewing your account, we understand the situation and acknowledge the inconvenience youve faced. As a gesture of goodwill, we have closed your account and waived the remaining $161 balance. There will be no further charges.
  
  We appreciate your feedback and wish you the best.

  Customer Answer

  Date: 08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Just annoyed I had to report this to the *** to resolve the issue.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were supposed to spray and deweb the home exterior. They missed some places so I requested to return. When they did I showed them multiple missed areas. The tech began working and left without showing me the work. They still missed multiple areas that I pointed out. Since they failed to perform the essential duty of web removal I refused to pay and now they harass me with collections. I want this to stop since they did not do what they said they would do.

  Business Response

  Date: 08/08/2024

  Dear *******,

  Thank you for sharing your concerns with us. Im sorry to hear about the issues youve encountered, and I appreciate the opportunity to address them.
  
  Upon reviewing your account, we see that a complimentary touch-up was scheduled for June 5th to address the areas you identified as missed. This appointment was arranged specifically to ensure that the necessary de-webbing and spraying were completed to your satisfaction. However, our records show that you canceled this appointment, which unfortunately prevented us from resolving the concerns at that time.
  
  The charge you mentioned reflects the services provided, and while we understand your frustration, it is valid based on the agreement and the efforts made to address your concerns. We are committed to delivering quality service and would like to ensure your satisfaction moving forward.
  
  Please let us know if theres anything more we can do to assist you. We value your feedback and are here to help.

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a NO SOLICITORS sign conspicuously placed ON MY FRONT DOOR. One of their salesmen named ******* repeatedly trespassed on my property and would not leave. During his sales pitch I repeatedly told him that neither was I interested in the service nor did I need the service. It made me extremely uncomfortable as he would refuse to leave. This occurred multiple times and caused immense stress and anxiety. The 3rd time he came to my house, again in spite of the clear NO SOLICITORS sign, I repeatedly told him I wasnt interested but he wouldnt leave my home. He wouldn't leave unless I signed so I gave in and signed up just so that he would leave my property. I called them to cancel the contract, as I signed under duress with their salesman who refused to leave my property. I spoke with *************************** and *************************. I am being told that I cannot get out of the contract unless I pay them a ****** of over $200 dollars!! How is this legal? ******* trespassed on my property multiple times, used high-pressure sales tactics and refused to leave my property until I signed up. I shouldnt be penalized for cancelling a service when EcoShield broke the law to pressure me to sign up. Reputable businesses dont do this. It is remarkably unethical and no surprise that they are not accredited with the BBB. I will warn everyone I know to stay away from this company and share my story with them. I have a doorbell camera that captured each incident. I dont know why this company encourages their salesmen to brazenly trespass onto private property to intimidate people into signing up; only then to tax them hundreds of dollars to cancel the service. Maybe this is how they make all of their money. If they are a reputable business, then they will, firstly, abide by the law and local ordinances, secondly, respect when someone says no repeatedly, and thirdly not penalize people for cancelling a service that isnt needed.

  Business Response

  Date: 07/18/2024

  Hi *****, 
  
  Thank you for reaching out to me with your concerns and explaining to me how your interaction went during your initial sign-up. I understand where you are coming from. As a result, we have agreed to waive the $236 annual commitment discount payback fee set out in your contract.
  
  This is because ultimately we want our customers to remain happy and leave knowing we did everything we could to make sure your overall experience was as perfect as we were able to make it.
  
  As of now, there is no balance on your account. I will send you an email with an invoice attached showing it has been taken care of on our end. If there is anything else we can do to help you out now or in the future, we are hopeful you won't hesitate to give us a call!

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21953732
  
  I am rejecting this response because:

   Honestly, I am not satisfied. I had to take time out of my day to call them repeatedly only to be put on hold or ignored entirely. I sent them emails and they were still unwilling to help. Lo and behold, it wasnt until I filed a complaint with the BBB that they actually decided to help me. It looks like they are just trying to save face!!! I do not appreciate how this company does business and I am really frustrated I was put through this nightmare. It has caused so much stress and anxiety. I have a NO SOLICITORS sign for a reason! I am concerned ******* or one of their other salesmen will eventually come back and harass me more. Maybe with a vengeance this time. I dont want to live in fear that their salesmen are just going to come to my home and try to pressure me into purchasing all over again. I want to live in peace and I dont want anyone coming to my home trying to sell me something I dont need and refusing to leave me alone. Good grief, I HAVE A SIGN. PLEASE STAY AWAY. I regret that I wasted $139 on a service I didnt need! I dont have any bugs in my home or around my home. My house is brand new and I have no issues whatsoever. I am upset that I was taken advantage of and lost $139 of my hard earned money, because ******* refused to leave my property!! I want my money back and I want to be put on a list so that I NEVER RECEIVE A VISIT FROM ECOSHIELD EVER AGAIN!!!!!!!!!!!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing the BBB to report an unscrupulous encounter with the EcoShield sales rep and their deception used to get us to agree to services. We were an EcoShield customer some years ago but cancelled. But a new rep came to our home and advised we could resume our services under our original contract rates and still cancel at any time without penalty. We were not advised that we were initiating a new contract and it was sold to us that this was simply a continuation of services (and contract) we had before. We agreed and the initial service was provided. Several weeks later one of their other representatives came to our home because we requested a termite inspection. He found no termites but proceeded to try to sell us nearly ***** dollars worth of services we did not ask for and then treated us rudely when we did not agree to those offers. We considered this and then decided we no longer wanted EcoShield as a provider and called their customer service line and decided to cancel services. Then and only then we were advised that we are under a new contract that just started and if we cancelled we would be charged a $250.00 dollar cancellation fee and if we did not pay it within 30 days we would be sent to collections. These terms were are completely inconsistent with the terms the sales rep explained to us and as such are untenable. The company lied to us, tried to bully us into services we didn't want and now wants to charge us for choosing to discontinue with them. This is bait and switch and immoral. These dishonest sales tactics need to stop.

  Business Response

  Date: 06/24/2024

  It looks like this complaint is in Nashville TN.

   

  Best Regards,

   

  ************************* | General Manager, Chicago Central | The Shield Companies, LLC

  1102 Commerce Dr. | ******, IL 60134 | Tel: ************

  ************************ | : www.ecoshieldpest.com

   

  

  Business Response

  Date: 06/25/2024

  Thank you ************** for bringing this to our attention as this is not how we want to treat our customers! I have removed the cancelation fee and you now have a zero balance. Please let me know if you have any additional concerns, questions, or if we can do anything for you in the future! 

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took out a contract with them on 08/24/23 and $800 of the total which was $1,550.00. The 800 was for carpet beetle extermination which was guaranteed and $750 for preventing mice getting in around holes in brick on outside of the house. When they came to fix the holes the first time my husband checked when he got home from work and they had not done anything. Husband called supervisor and he came out and admitted the work was not done and they did it. They are dishonest. As far as the carpet beetles are concerned, they are still here. They did come out a few times to no avail. I suggested they come out monthly until they are gone, but they did not want to do that. My home is very clean and neat. Last time supervisor came out he just kept saying he was sorry and had no plan even though in their contract it stated they would keep coming back until they are gone. They are very expensive and I don ** trust them.

  Business Response

  Date: 03/20/2024

  We performed the initial service on 8/24, and completed additional services on 11/15 and 12/27. We inspected the home again at the request of the customer on1/3, 1/29 and 2/12 and found no active carpet beetles even though the customer was saying she was being bitten. We are unable to provide treatment unless we find active pests.

• Initial Complaint

  Date:11/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They go house to house and scam you into a contract! This company is terrible. They make promises they do not deliver. I was promised to be serviced until my problem was resolved. The selling point was that any activity seen they would send someone out to do another service for free. My biggest issue was mice and they knew that when selling it to me and guaranteed me it would be taken care of. They only put out 2 bait boxes and then tried to charge me for anymore. 2 boxes was not a guarantee for a BARN with chickens and feed. I even asked if I could skip all the other pest control they threw in so I could get my mice problem taken care of. I thought this was guaranteed to be taken care of but only if you want to pay them more money! They charged me $180 to get out of my contract even when they didnt fulfill their end of the agreement. They have trained costumer service to drive you insane and never let you speak to anyone who can actually help you and never let you out of your contract. I even got my credit card company to revoke a payment when the service was not done and then they charged me for it again and threatened collections!

  Business Response

  Date: 12/05/2023

  We have waived the $180 charge and there is no longer a balance owed.

  Customer Answer

  Date: 12/05/2023

  Hi there! I appreciate their response and will be refunded the termination fee. However, I already paid it so they will need to refund my credit card and I want to make sure that is clear and I can see that reflected on my credit card statement.

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20906705
  
  I am rejecting this response because: I have already paid the cancellation fee and repaid the reversed charge on my credit card so my account balance is at 0. I will need the cancellation fee refunded to my credit card.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/12/2023

  Hi *****,

  We confirmed with our billing team and a refund can not be processed as the annual commitment discount payback is valid and you paid for it though your customer portal after disputing the previous invoice. 

  Customer Answer

  Date: 12/18/2023

  Still havent heard back from this company. They said they would credit my account  so I wouldnt have a negative balance but I had already paid balance so it was already at 0. They will need to refund my credit card.

  Customer Answer

  Date: 12/18/2023

   
  Complaint: 20906705
  
  I am rejecting this response because: Yes, I paid it and I paid the $170 charge that was reissued to my account after I paid that, got it refunded, then you put it back on my account and threatened claims. I also paid that for the second time. My balance is $0. The first response to this said you would waive the $180 contract fee but yes I had already paid it so there was no balance to wipe out so my credit card will need to be refunded or I will take it up with my credit card company to get it refunded then I do not want to see it back on my bill again like you just did. 
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 01/05/2024

  Hi, I have still not heard back from this company about my rejection. They said they would waive the cancellation fee but they have yet to do so. I was already charged it by their company and paid it so I need it to be refunded. 

  Customer Answer

  Date: 03/07/2024

  I have no further details I have not heard from the company. As you will see in the previous response from the company they agreed to waive my cancellation charge. Or clear my account of the balance. The cancellation charge is $189 and my current balance is $179 Before I had a zero balance so they had nothing to clear but I had the balance reinstated so they would have something to clear. So now it is available for them to cancel and show my account at zero balance like they previously stated they were going to do. 

  Business Response

  Date: 03/17/2024

  Hi *****,

  Our billing department updated your account after the chargeback dispute you submitted through your bank. We have waived the $179 balance and there are no other charges. 

  Customer Answer

  Date: 03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************