Business ProfileforJewell Mechanical, LLC

I had a service appointment to check our coil for leaks. **** from ***** mechanical was nice and said our coil is covered by warranty but is backordered till June. Later that day, April 20th, **** left me a message saying the coil doesn't qualify for a warranty since we didn't fill out registration. The voice mail said ***** the project manager will contact ** to get a quote for new coil. Our system was from 2014, so 9 years old. Up to this point, I was ok, though frustrated.However, after weeks of not hearing from ***** from Jewel I contacted Jewel Mechanical. The lady on the phone, although nice, had no idea who we were nor any details about our repairs in the computer..My wife and I scheduled a phone call with *****. ***** was very rude and abrupt and stated nothing changed since the last time I talked to you, the coil is not available indefinitely and you need to buy a new system.Talk about the run around!!! I went from a coil that was covered by warranty and I was quoted by **** for a labor charge of $****-1800 to; *****, rude to my wife, saying it's the same info he told ** before. Which is a lie! Then he upped the labor charge from **** to **** plus $**** for the new coil, which now is apparently permanently unavailable.So my complaints are; complete lack of communication. Having to start from scratch explaining our situation to the phone receptionist. And a progressive up-charge and markup. I was told the cost of the coil was around $900-1100 and somehow it appreciated 200% once ***** the business manager got involved.I'm reaching here, but once ***** was talking to my wife, I sense that ***** from Jewel unleashed his anger and then took advantage of her by inflating the prices, from $3000-4000 to ****k for a complete new heat-pump system.My advice be very cautious, I sense this company was very comfortable taking ** from a $**** dollar warranty coil replacement, to a $****k total system replacement.