About
Important information
- Additional Info:
Asurion would
like the opportunity to speak with the consumer before a complaint is filed at 615-445-1641. However, this is not a requirement before
filing a complaint.To avoid delays, please include 1.Name of the phone carrier, 2. The associated phone number, 3. An alternate contact phone number on Step 2 of the form when submitting your complaint.
- Customer Complaint:
BBB has received the following information from the business.
Known for pioneering cellphone insurance, Asurion has evolved to support all the essential devices that power people’s lives —tablets, computers, TVs, game consoles, smart speakers, fitness trackers, video doorbells, major appliances, and nearly everything in between. Asurion partners with leading wireless carriers, cable companies, tech manufacturers, retailers, and more to help solve customers’ tech challenges. From setting up new devices to troubleshooting everyday issues to providing high quality repairs and replacements, Asurion provides tech care across the full device journey.
Asurion’s network includes nearly 9,000 experts available to assist customers by phone or chat, an industry-best supply chain delivering the fastest possible replacement devices, nearly 700 uBreakiFix by Asurion stores offering walk-in repair services in communities nationwide, and nearly 400 “We Come to You” repair vans bringing tech fixes straight to customers’ doorsteps.
Specific services vary by partner and plan. Learn more at asurion.com.
Asurion would like to resolve customers’ concerns before filing complaints with the BBB. Customers can contact Asurion at 615-445-1641.
Additional resources are available below:
To file or track a claim for any plan (mobile or connected home) visit asurion.com/claims
Direct support numbers for larger partners are available below:
Verizon: 888-881-2622
AT&T: 888-562-8662
Amazon: 866-551-5924
Asurion Home+: 844-529-2692
Samsung: 877-841-1138
Cricket: 855-309-8342
uBreakiFix: 877-320-2237
Overview
BBB Accreditation & Rating
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.