Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 4 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/22/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of service 8/28-9/1/23 Acct #********* This claim was billed to ******** primary and processed. Then submitted to United Healthcare. Originally billed under incorrect place of service (******************) and not TriStar Centennial. It was paid as out of network by ***. Several calls have been made over the last year plus to get a corrected billing. Centennial did not follow through with correction. The bill would have been paid 100% as I had met deductible and out of pocket. Now, I received a bill in the mail for $785.74 and it would not be there if they had made the necessary corrections. They have notes in regards to all the phone calls made. Now it's past the time for them to correct. I do not feel I owe this bill. The insurance said it would have been paid. I got a call last week from Centennial stating they had corrected the bill. Insurance says never done. The insurance said they would send a letter about the balance bill to facility and I have called today to make them aware. I do not owe this bill and do not appreciate nasty collection calls, followed by a letter giving me just a few days to pay. Please help.Business Response
Date: 06/02/2025
Good morning! I have received this complaint and will review and respond.Business Response
Date: 06/09/2025
we have sent this *************************************************** response, they indicated that the claim was filed under Centennial Medical Center provider and there was no indication on the remittance advice that the claim was paid out of network. I have spoken to Ms. ****** and she agreed to provide me with her EOB of this encounter which she states was paid out of network. I have also advised her due to the extended period of time since the encounter that she should contact her insurance carrier to discuss this further. If she is able to obtain documentation that the claim was paid out of network when it should not have been, then we can ask for an exception outside of timely filing to have *** reconsider the claim. At this point, we have no indication that the claim was paid out of network, and we have confirmed it was filed under Centennial's provider number. At this point we would consider this matter closed unless the patient can provide additional information from 2023 regarding this account.
Initial Complaint
Date:10/11/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was paid, they have been contacted multiple times. Still continue to say its not been paid. Now medicredit is contacting me saying its not been paid. Voicemail below from my insurance company Yes, my name is ******* with ********************** of ************************* We were speaking last night I've regarding a claim from data service 11 14 of 20 2 3 so I had called the billing department for the hospital and spoke with ***** and so she is going to send the claim back to their denial department for them to review this information because you don't you don't owe anything at this time. She said to allow 30 days For this review and then you can call them back at the eight or actually 1 8 4 4 9 7 4 3 8 0 0 0 and they have correspondence with Medi credit so Medi credit will see the notes And you can disregard both statements for now if you have any further questions , please give us a call back at *********************** If I get one more call from them I will sue for harassment!Business Response
Date: 10/11/2024
we will review and respond
Business Response
Date: 10/22/2024
10/22/2024: A response has been provided to the patient. Per the billing department: **** denied the statement in April 2024 (EOB attached was prior to their denial of the claim and is an EOB not a billing statement). On 10/1/24 Parallon appealed the denial again based on BCBS request with re-coding. The account is currently tracking to the insurance and not to the patient.Customer Answer
Date: 10/22/2024
Complaint: 22410611
I am rejecting this response because:When talking to someone who doesnt work for your company, you should probably not use abbreviations. So I have no clue to anything you said in that response.
Sincerely,
****** *******-****Business Response
Date: 11/04/2024
Thank you for sharing this person's response again with us. At this time, we believe that we have made a credible effort to provide information relevant to the insurance payment on this account. It is with regret that we have not been able to resolve this.Business Response
Date: 11/04/2024
I would also add for clarification the following ...
EOB is Explanation of Benefits and is a document that is provided by the insurance related to their consideration for paying the claim. It is not a bill.
BCBS is ********** Blue Shield insurance
Parallon is the billing department for Centennial Hospital
My apologies for using abbreviations or acronyms that were not easily understood.
Initial Complaint
Date:09/25/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
06/23/2024: I went to ********************************. I was left in a room for 8 HOURS with my mother and never saw or was examined by a ** or anyone for that matter. A couple guys came in to take me for an XRAY? We explained no exam had been done. They had orders to do. The only time I actually saw anyone was a nurse that hooked up fluids. When the ** finally made an appearance, it was to come in with discharge papers for 2 min. I got a bill with a CAT SCAN for $10,278.85 with my portion after ins disc of $788.70. Total I owe $1511. 73. I have stage 4 endometriosis and was having stomach pain. If a ** had taken 5 min to examine me, he would have known it was constipation .... and sent me on my way with something to alleviate. However someone chose without any examination to order a frivolous 10k CT scan. I am not going to be responsible for their lack of care or concern for me as a patient or my finances. Patients should be seen by a ** before ordering something like that... I will not pay for this charge and needs to be removed. I hope BBB can help or I will find a way to report to the GOV ************************** system.Business Response
Date: 09/26/2024
The care provided to this patient has been reviewed, and a letter of response prepared that will be mailed to the patient today. Care was deemed appropriate and there is no indication for any adjustment to her bill for services. Thank you for the opportunity to review this concern and to provide a response to the patient.Customer Answer
Date: 09/30/2024
Complaint: 22341063
I am rejecting this response because: I am very disappointed with this very generic response. In 8 hours NO exam was performed. A 5 min exam by an actual ** that would have immediately known it was constipation causing the pain from my stage 4 endo but this was never done. This scan was extremely expensive and had I been seen would have been unnecessary. I make $2000 a month and cannot and will Not pay for something that was not medically necessary.
Sincerely,
******** *********Business Response
Date: 10/10/2024
I will have the billing office contact the patient to work on any payment reduction that can be considered.
Customer Answer
Date: 10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and will wait to hear from them or will re-open. Stated they would adjust invoice but have not heard anything yet ************ Need to know how to address if they do not respond and neg this bill
Sincerely,
******** *********Initial Complaint
Date:09/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 04/06/2023 I received an ultrasound at Tristar Centennial Medical Center. At that time I was set to deliver my baby on 04/13/2023 and like all my previous ultrasounds conducted at this facility I opted to pay for the patients responsible portion upfront to receive the discount. On that day, 04/06/2023, I paid $293.60 before my ultrasound that totaled to the amount of $385.00 After that date I began getting statements from Centennial that I owed $385 for this account ********* for the ultrasound on 04/06/2023.I have contacted Centennials billing department multiple times and submitted proof of payment. Currently, there has been no resolution to this account and they have now turned this account over to **********, a debt collector. I have submitted proof of payment to the debt collector who stated Centennial denied that this account has been paid. I am distraught as this has been ongoing for over a year. I continuously call Centennial billing and have been told by the agents they see where the proof of payment has been provided and to give them another ***** business days to have the payment be applied to the account. However, this action has still to this date never been completed.Business Response
Date: 09/12/2024
In response to this concern, we have followed up with the billing office. It was shared with me, the facility VPQ, that it appeared that there were 2 scheduled visits on the same day for this patient. The billing office shared that the services were received on account # *********, but the payment was applied to account # *********. This has been corrected, and the patient has been notified.Initial Complaint
Date:01/12/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband and I were seen at Tri-Star in ***********, ** in April 2023 after being involved in a car accident. The company who bills for their providers, ****************** Services of ** is horrible. It took ** months just to receive bills from them. The bills were paid out of an insurance settlement for the accident and checks were mailed to them on November 19th , but I am getting collections calls now because the payments have not been processed.Business Response
Date: 04/02/2024
I was my first receipt of a complaint related to this patient. We will contact her and to her with a letter. Please assure that you have my email listed as the person to contact for responses to complaints/concerns. My email is ********************************************** Thanks!Business Response
Date: 04/03/2024
email and letter sent to patient. Patient responded to my question Is there anything further I can do for you?Answer: No, we have paid all balances due. But they really need to establish better billing practices.Initial Complaint
Date:01/02/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
********* Is my account number with ********************** Hospital. I received an MRI. 1. Centennial hospital filed a false statement to insurance saying I had *********** did not.2. Centennial violated the hospital transparency law in that I requested on 3 occasions the price of the service PRIOR to the service. Again, I requested 3 times to know the cost of the service and they refused to tell me and that did not allow me to shop services. 3. *** hospital committed fraud by charging me the EXACT amount of my deductible. How did they know that if they did not conspire with my insurance company? 4. *** hospital participated in predatory hospital billing by charging me 7 times the amount of the service. *** average cost of an MRI in ********* is $400 to $1100. ***y charged me around $7,000.Business Response
Date: 02/08/2024
A response letter has been sent to the patient with appropriate hospital contact information.
TriStar Centennial Medical Center is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.