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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We have contacted Lucent mulriple times requesting an *** since 2022. We have yet to recieve any documentation. We need to use the *** to provide the billing department of a hospital.
Business response
07/20/2023
Hi ***********,
I'm sorry you're having issues receiving an EOB to provide it to the hospital. *********************, our ****** Services Manager, sent you an email today (7/20/23) and will assist you in receiving the documentation you need. Feel free to email or call her at your convenience so we can get this issue handled. Thank you for your patience!
Initial Complaint
10/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had to go to ER in June and still close to end of October it has not been paid. I also have 2 outstanding lab bills that have not been paid. I pay for the premium package each week and my doctor of many years is not taking Lucent at all. Believe it or not I had to start receiving care from the county hospital and yet still pay premium price. When i call the Lucent for details as to why they are not pay i always get it is in processing or they didnt get the bill when the medical facility says they sent the bills. SBusiness response
05/02/2023
Our apologies for the delayed response - we've just been made aware by the BBB of your complaint. We've looked more into your claims, and ********************* from our concierge service team left you a voicemail today (5/2/2023) to assist you in your claims issues. Here is *****'s email as well:************************************************ - feel free to reach out there as well if necessary.Initial Complaint
07/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I had an emergency surgery in December of 2021 while visiting friends out of town. My total medical bill was $*****. Lucent health paid $****. They immediately said all I had to pay was my deductible which I immediately did. They said they cover in and out of network in emergency situations. However the medical providers insist that because lucent is out of network they don't have to take their negotiated rate. I would like lucent to my bills!! Today I got a call from a debt collector even though Lucent has insisted it won't effect my credit when under negotiations. Our employer has dropped Lucent after one year, which seems to be the trend. I just want my bills paid. I have never had issues with my credit and don't intend to start now.Business response
09/29/2022
Consumer Response /* (2010, 14, 2022/09/27) */ Lucent health has said the negotiation has been agreed upon, but ******* has refused their negotiation price since they are out of network. I am still owing more than 20%, regardless of my 80/20 plan agreement.Initial Complaint
09/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Despite opting out of **** Health and all other credit card payor systems, Lucent Health continues to send scam payments that require that I pay, in order to get the money owed to me by this insurance company. I have reached out to them numerous times today and alll they do is *********, waste my time and money. Avoid like the ******.Business response
09/21/2021
Business Response /* (1000, 5, 2021/09/10) */ Lucent received the opt out request on 9/1, which was granted. There were two claims in question. The first was paid and a check was sent and cashed on 9/3. The second was paid and a check was mailed on 9/9.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
5 complaints closed in the last 12 months.