Business ProfileforAsurion UBIF Franchise, LLC

On last week of January of 2024 I spoke **** about repairing my Xbox360 from overheating. We discussed cleaning the dust AND adding thermal paste. He quoted me a price of $50 and I turned it in.I continued to stay in contact with them and continued to speak about the overheating and thermal paste.***** kept insisting that the unit was working and did not need the thermal paste. It seemed as though ***** did not know how to do it because she kept making excuses as to why it shouldnt be done.***** texted me that they tested a game and it was working to come and pick it up. I picked it up on the 2nd of February and tried using a game that worked well before and now it did not work at all. I called back and spoke to **** again that if ***** is not willing to use the thermal paste then I would just like a refund and **** said "Yeah sure". They said they would take it and test it again for an hour and then decide what to do, Not five minutes after I brought it back did ***** call me saying it probably needed more parts trying to get me to pay more money but still refusing to do the thermal paste I paid them to do ,according to ****, and she is saying that I paid for a cleaning and I am not getting my money back, when it was discussed with her over and over about the overheating and thermal paste. When I went to pick it up the next day, *****, who claimed to be the manager, was there and was about to get **** but decided not to and stated he is backing up ***** even though the repair wasnt done. He was making excuses as well but refused to let us speak to ****. This business is untrustworthy and lied to me about the thermal paste and I feel I should get my money back. Its all over internet that thermal paste is the way to resolve the overheating and they refused to do it. I feel I should be fully refunded what I paid for fixing the overheating since that was not resolved.