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Business ProfileforSmileDirectClub
Current Alerts For This Business
BBB reports on known significant government actions involving business marketplace conduct. The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency.
On December 5, 2022, the District of Columbia Attorney General Karl A. Racine filed suit against SmileDirectClub, alleging that the business violated DC law by requiring consumers to sign nondisclosure agreements to receive refunds that were promised.
On June 22, 2023, the District of Columbia Attorney General’s office announced a settlement that requires SDC to allow consumers who previously signed NDAs to speak out and to change their refund policy nationally as well as pay $500K to the District of Columbia. SmileDirectClub expressly denies the allegations in the Complaint and expressly denies that they have violated the Lifetime Smile Guarantee or have violated any law or engaged in any deceptive or unfair practices.
For complete details go to: https://oag.dc.gov/release/ag-schwalb-announces-smiledirectclub-must-release
Additional business information
At-a-glance
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 414 Union St Fl 8, Nashville, TN 37219-1757
- BBB File Opened:
- 7/17/2014
- Business Started:
- 7/16/2014
- Business Started Locally:
- 7/16/2014
- Business Incorporated:
- 7/16/2014
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- SmileDirectClub, LLC
- Smile Direct Club
- Business Management
- Mr. David Katzman, CEO
- Mr. Steve Katzman, CFO
- Mr. Alvin Stokes
- Contact Information
Principal
- Mr. David Katzman, CEO
Customer Contact
- Mr. David Katzman, CEO
- Ms. Edison Black, Senior Manager
- Additional Contact Information
Phone Numbers
- (800) 765-8951Other Phone
- (800) 688-4010Other Phone
Email Addresses
- Primary
- (800) 765-8951
Customer Complaints
1,805 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Customer Reviews
1,521 Customer Reviews
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Most Recent Customer Review
Maria G
12/19/2023
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