Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collections accounts were paid on. ****** keeps their portion and is supposed to send us our portion via check in the mail. Never received. Upon calling they had a bad address for us and never called to update despite me updating on their portal, which they told me to use. Updated the address and they were supposed to reissue back in Jan. 2025. I closed our account with them because they are the most unhelpful and unprofessional agency I have ever interacted with. I called on Apr. 3rd, 2025, asking where our check was. **************** **** ******, stated that a new check was reissued and would be sent out on Apr 15th, 2025. When I asked why, he said he didnt know because the account was closed. I asked to speak to a supervisor. He said he because my account was closed, there aren't any account ***resentatives that can help me understand what is going on. I told him that was unacceptable and that I wanted verification that our check would be sent out. He told me to email customer service. I asked him if I did not just call customer service? He said yes, but he, as a customer service **** could not help me, the customer. I sent an email to the email address he provided on Apr. 3rd, 2025, and have not received a response. I assumed I wouldn't because no one responded back when we did have an account with them. No one responds by email, their own portal, voicemail, phone messages, or any other form of communication. Every time I called, my account *** was in a meeting. The only time she responded to me was to remind me to send them more accounts. This entire company is unorganized and shady. Will never do business with them again and will never refer them to any of our professional connections. Unknown as to what is owed to us as no one will help me when I call or email.

  Business Response

  Date: 05/02/2025

  Thank you for reaching out to ****************************** through the BBB regarding your account. We take client relations very seriously and record all calls to ensure thorough investigation of any allegations. Your complaint has been forwarded to our Vice President of Inside Sales for review. He will contact you once the matter is resolved. We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23246732
  
  I am rejecting this response because: Synergetic Communication (FKA: Capital Accounts) has promised many times in the past to contact me and has never follow-up.
  Since BBB will assume I am satisfied with Synergetic Communication's response if I don't respond within 10 calendar days, I am responding to keep this complaint open and hold Synergetic Communication accountable to contacting me and resolving this issue.

   

  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/23/2025

  Thank you for contacting *******************************  I have reviewed your complaint and sincerely apologize for any inconvenience you may have experienced.  It appears there was some initial confusion as to the mailing address for your business.  We have reissued your disbursement check to the address below.  If you do not receive this within 10 business days, please contact our Sales Director at **************************************.
  
  Thank you for allowing us the opportunity to respond to your concerns.
  
  Child and Teen Medical Center
  **********************************************
  ******, *******;
  55434

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23246732
  
  I am rejecting this response because: I am finally in receipt of the check of reimbursement for satisfied client accounts. However, we are being charged a fee for an account that did not receive a payment towards the outstanding balance. I would call to give details so we could discuss, but when I call, your representatives refuse to help me because my account is closed.
  
  Please have someone reach out to my office to discuss this charged error at ************. This will be for activity in the month of July 2024. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 06/12/2025

  Thank you for your response.  I have forwarded you information to our Sales Manager and he will be reaching out to you at the number provided.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23246732
  
  I am rejecting this response because: Your sales manager still has not reached out to me in regards to my issue.
  
  Sincerely,
  
  ***** *****

  ************

  Business Response

  Date: 07/09/2025

  Thank you for your response. We attempted to reach you at the phone number ************ but were unsuccessful. ****** ********, our VP of Sales, will be calling you today at the same number. If he is unable to reach you today, here is his direct contact information:

  ************

  **************************************

   

   

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23246732
  
  I am rejecting this response because: No one has called me or contacted me in anyway in regards to my issue. I have not received phone calls, voicemails, or emails from ****** or any employee. I called ****** and left him a voicemail today. Please get back to my ASAP as this has already been drawn out way longer than it should be. 
  
  Sincerely,
  
  ***** *****

  ************

  Business Response

  Date: 07/14/2025

  I just spoke with ****** and he has informed me that you two have come to a resolution and a check will be issued to you for $42.18. Thank you for letting us respond to your concerns.

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. All issues have been resolved. 
  
  Thank you,
  
  ***** *****

• Initial Complaint

  Date:08/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Capital Accounts was hired by my company on 3/23/23 in an attempt to collect funds from unresponsive customers. The service was finally canceled in 7/2024 because there was no improvement or change with those customers. One of the ********************** placed with them was collected upon a day after the account was placed. The collection was completed by myself and Capital Accounts was informed asap to remove that account. They did, along with issuing an invoice for $523.23 for that account. They had done no prep work on it, the documents had not even been viewed by them. I spoke with my account **** *****************************, who assured me that the invoice would be taken care of, as it shouldn't have been issued to begin with. I am still receiving copies of this invoice on a regular basis despite ****** saying it would be voided. I've also made numerous phone calls to them about it. Each time I'm assured it will be voided and it never is. I'd just like to have the invoice voided as promised.

  Business Response

  Date: 08/24/2024

  Thank you for contacting us.  We have corrected out records and adjusted off the invoice.  You will have no further communication from us regarding this.

• Initial Complaint

  Date:07/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company synergitic communications incorporated attempted to collect a debt from me in June 2024, which was already paid in October 2023 of last year under a different debt collection name, which was capital accounts LLC. Synergy communications post it on my credit refort that I did not pay the debt of $1, ****** from an old account with ***************************** DDS. When I call synergetic communication to ask about the duplicate debt, they said it was an accident on their end.And that they got their wires crossed somehow. They said that they would expedite the removal of the past.Due debt from my credit report. I'm sure i'm not the first person that this has happened to and they are using predator, scam tactics to people's money.

  Business Response

  Date: 07/09/2024

  *****************************, DDS placed an account with ********** Communications on 3/14/2024.  This account has been closed back to the client and a request for deletion from the credit bureau was sent.  You will receive no further communication from ********** Communication.

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally this was a debt in dispute as I claimed my dentist did not properly file the correct insurance. I had 2 active insurances, one that cancelled at the end of the month, the other that just started at the beginning of the month, due to a new job and benefits taking effect immediately following hire. The bill was for $570. (Approx). Based on my benefits one of the insurances should have paid 50% of the bill. The dental practice advised they filed both insurances, but their paperwork does not support it. I refused to pay until the balance was adjusted. The account was then sent to Capital Accounts, after a couple of times talking to one of their reps, they agreed to accept a payoff of $300.00, which I paid 2 weeks later. I was still receiving calls from them after payment, which was not cool. I found out that they are claiming to not have received my payment, even after I sent them a copy of the receipt and proof fund were withdrawn from my account. They are claiming I made a payment on the wrong website, which when I was given the web address on the phone and it is also on their original notice, which I have pulled the data and saved. They now are not honoring my original payment, even though I have undisputed proof that this has been paid in full on Capital Accounts website, and they are now blaming myself for them loosing my payment. All I want is for this to be resolved, like it should be.

  Business Response

  Date: 01/26/2024

  ********************* (the Debtor) alleges that he paid Capital Accounts, LLC to satisfy his debt but Capital Accounts, LLC now claims that it did not receive the payment.  Capital Accounts, LLCs records do not show that the Debtor made a payment. 

  Customer Answer

  Date: 02/07/2024

   
  Complaint: 21132434
  
  I am rejecting this response because: I have provided the business the requested paperwork including copy of receipt and proof funds were withdrawn from my bank account. This was provided prior to me filing this complaint, This account is paid in full.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/18/2024

  ********************* (the Debtor) alleges that he paid Capital Accounts, LLC to satisfy his debt but Capital Accounts, LLC now claims that it did not receive the payment.  Capital Accounts, LLCs records do not show that the Debtor made a payment. 

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21132434
  
  I am rejecting this response because:

  Capital Accounts took my payment and provided me with a receipt and I also have proof of payment as noted on my bank account/statement. I have provided this several times to Capital Accounts and they are aware I have made the payment, but claim I did not make the payment to them. I did make the payment to them and they know that and are just being difficult because they accepted a payment arrangement they were not authorized to, even the original credit/collections rep I spoke to refuse to honor until I was able to provide him with the recorded phone call authorizing the arrangement and payment amount to clear and close the account.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/24/2024

  Syncom has already responded to this response.  Please provide receipts showing payment.

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21132434
  
  I am rejecting this response because:
  

  How many times must I send you my receipt? I have already sent you a copy of the receipt and a copy by bank account statement showing the money was charged and deducted from the account. I have already sent it three times. I am not sending it a fourth without an agreement for compensation for my time and effort.

  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 05/15/2024

  Please note this is the fourth time I have supplied this receipt to Capitol Accounts, please advise them they will receive an invoice for the reproduction service of this receip.

  Business Response

  Date: 05/17/2024

  A request for review has been sent to the email address *************************************

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21132434
  
  I am rejecting this response because:

  According To Capital Accounts they have only forwarded it to an email address, the issue has not yet been resolved

  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/13/2024

  Synergetic Communications does not show payment on our end.  Please forward the proof of payment and I will research it.

  Customer Answer

  Date: 06/13/2024

  I have already sent proof of payment 3 times, including receipt and proof funds were withdrawn from my account, I am not providing a fourth copy, tell them to use one of the three copies I have already sent them. They will be charged for the fourth copy.

  Customer Answer

  Date: 06/17/2024

  I have already sent proof of payment 3 times, including receipt and proof funds were withdrawn from my account, I am not providing a fourth copy, tell them to use one of the three copies I have already sent them. They will be charged for the fourth copy.

• Initial Complaint

  Date:01/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *********************** DDS, I do not have a contract with Capital Accounts, LLC, they did not provide me with the original contract as I requested.

  Business Response

  Date: 01/26/2024

  *********************** (the Debtor) alleges that he does not owe *********************** DDS (the Creditor), that he does not have a contract with Capital Accounts, LLC and that Capital Accounts has not provided the Debtor with a copy of the contract.
  
  The Creditor placed the Debtors account with ******************** on August 28, 2023.  The Debtor would not have a contract with Capital Accounts, LLC.  Instead, any contract or agreement would be between the Creditor and the Debtor.  Capital Accounts, LLC records do not indicate that it ever received a request from the Debtor to provide a copy of a contract. 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Capital accounts has fraudulently reported to my credit. The alleged amount owed is incorrect as the original company is still in possession of the item, therefore nothing is owed. I have disputed this several times to Experian and they report the information is correct yet Capital Accounts has not been able to verify the information claimed. I have called capital accounts approximately 10 times and cannot get a live person on the phone. Capital accounts is committing fraud and hurting consumer credit with complete disregard. I have no supporting documentation because this is fraud and capital accounts is just trying to get money from people.

  Business Response

  Date: 01/11/2024

  Thank you for contacting Capital Accounts, LLC via the Better Business Bureau regarding your account. ******************** received an unpaid debt for you from *************************** on or about 6/5/2023. To assist you in understanding your debt, an itemized statement will be mailed to the address you provided in your correspondence here. Once you have had the opportunity to review, please contact our office directly to discuss payment options or visit us online at www.capitalbillpay.com. Also, as a matter of courtesy, we will submit a request to all credit reporting agencies (TransUnion, Equifax, and Experian) to have this account deleted from your credit report. Thank you for allowing us the opportunity to respond to your concerns.

  Customer Answer

  Date: 01/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the request to delete the account from all three credit agencies is submitted today, January 11, 2024.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My sons dental debt was sent to Capital Accounts LLC. We are disputing the claim and we requested documentation of said alleged debt. I called Capital Accounts on October 5 th after receiving a letter from them with patient billing information and a list of state information not sure if these are states where they are licensed but most stated by the state abbreviation that Capital Accounts is licensed in that state. I asked the person I was speaking with on the phone if they had a license in ***** as it was not listed and she said I can look it. I shouldnt have to look it up they need to provide that information as requested. I did look on our ***** Secretary of State and they do not have an active ***** license. Legally they cannot pursue debt in ***** if they are not licensed.I sent them a certified letter requesting the information in writing and I also again am disputing the claim. I have not heard back from them yet although letter was received.They are also trying to collect debt from 2.5 years ago in which we were never notified there is a timely billing act in *****. I know they are representing the dental practice but they should advise clients appropriately.

  Customer Answer

  Date: 10/07/2023

  I asked the representative on the phone to confirm they have active ***** License and I was told I can look it up. They did not provide a notification with their confirmation nor did they provide it when I called them.
  I tried looking it on ***** Secretary of State and I could not find their license on site as being noted as Active.
  They are required to provide this information when requested 

  Business Response

  Date: 10/12/2023

  Dear ********************,

  Thank you for contacting Capital Accounts, LLC via the Better Business Bureau. In response to your concerns, ***** does not require a license for collection agencies. A surety bond must be filed with the ***** secretary of state in order to operate legally within the state. Capital Accounts, LLC is legally allowed to collect out of the **************. Capital Accounts, LLC has received payment for the account as of October 6, 2023. The account has been closed and there will be no furhter communication from Capital Accounts, LLC regarding this matter. Thank you for allowing us the opportunity to respond to your cpncerns.

  Sincerely,

  Capital Accounts, LLc

   

• Initial Complaint

  Date:09/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to ********************. ******************** said they can't schedule an appointment with me because I had a past due balance from many years ago. They gave me the contact for Capital Accounts. I called Capital Accounts to pay the bill in full on August 14. Capital Accounts is refusing to pay ************. The supervisor I spoke with said they will not release the payment until ******************** contacts them. ******************** won't contact Capital Accounts, they are waiting for payment to be sent to them. I have requested a refund from Capital Accounts, as I have had to be referred elsewhere because of their refusal to pay ************.Capital Accounts is also refusing to send me the Paid in Full letter.

  Customer Answer

  Date: 09/13/2023

  I am not disagreeing with the debt. I paid the debt. The company is refusing to pay the debt to the original office. I am requesting refund of the money I paid.

  Business Response

  Date: 09/22/2023

  Dear ************************,

  Thank you for contacting Capital Accounts, LLC via the consumer portal regarding your account. ********************  did receive a payment from you on or about August 14, 2023. Your account was updated as paid in full and Capital Accounts, LLC closed this account in our office on August 14, 2023. Please contact your original creditor directly with any other questions or concerns you may have.  Thank you for allowing us the opportunity to respond to your concerns.

  Sincerely,

  Capital ccounts, LLC

   

   

  Customer Answer

  Date: 09/25/2023

  Thank you for your response; however, this did not solve the issue. I know the account was paid in full, I paid it. The company will not issue a paid in full letter and will not send money to the office that was owed. 

  I want my money refunded to me, as the debt collection company has refused to forward my payment. 

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/4 I paid the agreed amount to settle this account in full. I was told I would receive an email after the transaction with the terms outline in the email and over the phone. This situation has not been resolved till this day after failed attempts of follow **** The agreement was that after payment was made I was to receive a letter that said Capital Accounts will close the account in their system and submit to credit bureaus for it to be removed from my credit file. This has not been resolved and theyre ignoring my requests.

  Business Response

  Date: 08/16/2023

  Dear ****************,

  Thank you for contacting Capital Accounts, LLC via the Better Business Bureau regarding your account. ******************** did receive a payment from you on or about August 4, 2023. A letter showing proof of payment has been emailed and mailed to you. Your account has been satisfied as settled paid in full and closed in our office. You will no longer receive contact from Capital Accounts, LLC regarding this matter. Also, we have submitted a request to all credit reporting agencies (TransUnion, Equifax, and Experian) to have this account removed from your credit report. Thank you for allowing us the opportunity to respond to your concerns.

  Sincerely,

  Capital Accounts, LLC
  

   

• Initial Complaint

  Date:08/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********************************. I do not have an original contract with Capital Accounts, LLC. They did not provide me with the original contract as I requested.