ComplaintsforAutomated Collection Services, Inc.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ACSI has been HARASSING me by repeatedly calling AND delivering a text message that appears to be nothing but pure SPAM. This has been persisting for literally months. Other than a suspicious link, the words are identical every single time. The message reads as follows:"This message is from ACSI, a debt collector. Contact us at ************ or online at (XXXXX) Reply STOP to end." For startersYou want WHO to contact you about WHAT? Is this a phishing attempt? And do you expect me to click this shady-looking link? This is 100% unsolicited!I have NEVER heard of this company until this ongoing episode. I DO NOT owe a debt now and I plan to NEVER have one in the future. Plus, what sort of reputable company conducts this sort of practice? Imagine my horror and disbelief to discover that this is an actual accredited company!This has come from MULTIPLE numbers, none of which are identifiable on the screen. I have gotten this message THIRTEEN times from ONE NUMBER ALONE. Once, it appeared on my phone TWICE within a THIRTY MINUTE PERIOD from TWO separate numbers.Plus, they are CALLING! The voicemail says basically the same thing as the text, with NO information as to why they are calling.FYI, we have screenshots of these incidents, so dont deny it. I've attached just a couple of examples.I have already tried the following:A: Ignoring the messages/Blocking the messages (Only to have them start coming from another number)B: Reporting them to Scam Tracker MULITPLE times (But apparently it is OK for a company to harass someone as long as they are accredited with the BBB)Im to the point of having to change numbers. I am positively at my wits end, and I expect this to cease IMMEDIATELY!!!

  

  Business response

  08/09/2024

  Automated Collection Services, Inc. (ACSI) has searched its records for an account for ********************* in ******* and was not able to find a record under this name.
  In the course of this investigation, ACSI searched for the number ************** provided with this complaint, **************. That number was associated with an account, but not under **************** name. This is the first communication received from anyone indicating that this number belongs to *************. We have now removed it for our records and ************** should not be receiving any more communication from our office.
  Thank you for the opportunity to respond to this complaint.

  Customer response

  08/09/2024

   
  Complaint: 22108404
  
  I am rejecting this response because:

  So, due to your companys incompetence, you have been harassing my phone for months?  YOU DIDNT EVEN HAVE A NAME, YET YOU WERE BOMBARDING MY PHONE ANYWAY??!!  This is TOTALLY, POSITIVELY, UTTERLY UNACCEPTABLE!  So you just say Oops, our bad, and think I will be OK with this? When I didnt call back THE FIRST THIRTEEN TIMES, did you not get the hint that this might just be a wrong number??   You need to train your staff on how to match a number with a name. Even if this communication had been legitimate,this is NOT the way to conduct business! Sure, you claim that my number has been removed, and you claim that I will not be hearing from you again, and I will have accept that because that is what I requested.  But I UNEQUIVOCALLY, UNAPOLOGETICALLY WILL NOT be withdrawing my complaint from ACSI!

  Thanks to the Better Business Bureau for the opportunity to respond.

  
  Sincerely,
  
  *********************

• Initial Complaint

  04/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am in active no assets chapter 7 bankruptcy case. This debt has been placed on my credit report. All creditors were given the opportunity to attend a 341 meeting. No one answers the phone when I call. The voicemail is full. They are in violation of federal bankruptcy law.

  

  Business response

  04/22/2024

  ****************,  
  
  Please be advised that this account was previously closed and returned to our client, City of Mobile Fire and *********** and Automated Collection Services, Inc. (ACSI) is no longer involved in the collection of this account. ********************** has sent a request to the consumer reporting agencies (CRAs) to delete this trade line from your consumer reports, with AUD control number *******. Please note, it may take the CRAs up to 90 days to update their information and this is outside ACSIs control.?  
  
  Thank you for the opportunity to respond to this complaint.????  
  
  ********************; 

  Customer response

  04/22/2024

   
  Complaint: 21589275
  
  I am rejecting this response because:

  You need to provide the DETAILS - dates/times/and personnel involved. I need this information to forward to my attorney/the court for a bankruptcy law violation. 
  
  Sincerely,
  
  ***************************

  

  Business response

  04/29/2024

  ****************,
  
  Please be advised that once Automated Collection Services, Inc. (ACSI) was made aware of a possible bankruptcy, the account was set to have no outbound collection efforts made. Once the bankruptcy was verified in PACER the account was closed and returned to our client, City of Mobile Fire and *********** on April 18, 2024. That same day ACSI sent a request to the consumer reporting agencies (CRAs) to delete this trade line from your consumer reports, with AUD control number *******. Please note, it may take the CRAs up to 90 days to update their information and this is outside ACSIs control.?
  
  Thank you for the opportunity to respond to this complaint.????
  
  ********************;

  Customer response

  04/30/2024

   
  Complaint: 21589275
  
  I am rejecting this response because the bankruptcy was filed 2/2/24 and the creditor and collection agency chose to take action after the filing. This information has been forwarded to the court.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Called Automated Collection Services, Inc. because i asked for debt validation, they sent me a 3 year old bill from a spectrum account i has already settled. I asked them why do i owe them money and they said that i dont that i owe spectrum. If i do not owe Automated Collection Services, *** any money , then they should not be reporting it

  

  Business response

  03/21/2024

  *****************,

  
  Please be advised that this account was closed and returned to our client, ******* Communications, and Automated Collection Services, Inc. (ACSI) is no longer involved in collecting this account. ********************** has sent a request to the consumer reporting agencies (CRAs) to delete this trade line from your consumer reports,with AUD control number *******. Please note, it may take the CRAs up to 90 days to update their information and this is outside ACSIs control.?

   

  Thank you for the opportunity to respond to this complaint.????
  *********************

  Customer response

  03/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received a call on 1/19/24 that did not leave a voice mail. I returned the calls at the number left on my phone. Ill also state I have received NOTHING from ACSI in regards to this debt, nor has my husband. Upon speaking to the representative ** told there are 2 accounts, one for myself and one for my husband. Im told I co-signed for him which I did not, but my phone number was used on the contract for contact purposes. These accounts are for LVAC a gym in *********. I am not responsible for my husbands account and never have been but the representative continued to imply I was, so Id really love to see where my signature was ever on his account. I told the representative after being told the amount due was over 900$ that there was absolutely zero way Id be paying for it or my husbands account balance. At this point she became very hostile while I told her my income was federally protected from being garnished or any collection attempts. I then told her to remove my number from being contacted. She then threatened me by saying this will be put on your credit report good luck getting anything now and hung up on **** dont appreciate being bullied on a bottom feeder debt collectors call because they didnt like the answer they got. I also dont appreciate being told Ill never get anything because a random gym membership debt shows on my credit. I really could care less what the representative thinks of me, but I absolutely will not be treated like garbage because the representative realized shed never get a dime from me and her mediocre attempts to scare me into conforming would never work.

  Customer response

  01/19/2024

  I know I owe the debt Im just not paying it and have not been notified by mail about any account only by phone. This was never a dispute about the validity of this debt. Im well aware its my account and my husbands account as well (however I am not a as co-Disney for his account regardless of the comment claiming I am) 

  

  Business response

  01/23/2024

  My name is *********************. I am the Vice President of Compliance for Automated Collection Services, Inc. (ACSI) and have been asked to respond to Ms. ********************* complaint. ACSI has completed its investigation, and the results are as follows. ACSI doesnt have an account for a consumer named *****************************. Additionally, ACSI does not have a business relationship with Las Vegas Athletic Clubs. Therefore, it appears that this complaint was forwarded to ** in error. 
  
  Thank you for the opportunity to respond to this complaint.?? 
  *********************? 

• Initial Complaint

  08/07/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with *****************************, I do not have a contract with Automated Collection Services, Inc. , they did not provide me with the original contract as requested.

• Initial Complaint

  05/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company is saying I owe them money for another company I told you can not collect on anything you dont have proof of ownership of the debt I went to the store they are saying I owe the company told they know nothing about them and report it to bbb and call the 3 credit bureaus as well I dont owe this debt and credit bureau wont delete off my report i requested a debt verification they dont have it I demand this to be deleted off my credit report

  Customer response

  05/10/2023

  ACSI saying they have a account with them from Conns App I told them I need debt verification letter first I went to conns app and ask more about this company the representative told me she knows nothing about this company I never received the letter I requested and they are calling from all kinds of phone numbers and kept asking to call back 

  

  Business response

  05/22/2023

  ****************,
  
  Please be advised that this account was closed and returned to our client Conn's Appliances and Automated Collection Services, Inc.(ACSI) is no longer involved in collecting this account. Additionally, ACSI also never reported this account to the consumer reporting agencies (CRAs).
  
  
  Thank you for the opportunity to respond to this complaint.
  
  ********************;

  Customer response

  05/23/2023

   
  Complaint: 20043032 
  
  I am rejecting this response because: this account should be off my credit report conns have no rights to do this on my behalf 
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was called 5 times by this company from 4 different numbers saying I owed them a debt they were collecting. I do not owe them a debt because another company has already taken control of the debt. I have 3 companies asking for payment of a debt. This is only of them. They will not answer the phone during normal business hours. They call from 5 different numbers asking to call them back at 3 different numbers. They are trying to collect a debt that someone else is trying to collect at the same time. I believe they are scammers and a fraud. They have a 3* rating with horrible reviews. I will not be talked to in a negative way. Please leave me one. I site the 1974 fair credit act that states you cannot collect a medical debt after 1 year. You are beyond that time frame. You also cannot collect a debt someone else is already collecting. Stop calling me or I will press small claims court civil charges for harassment.

  

  Business response

  03/10/2022

  Business Response /* (1000, 5, 2022/02/25) */ My name is ******* *******. I work in the compliance department for Automated Collection Services, Inc. (ACSI) and I have been asked to respond to Mr. ****** ******'s complaint. ACSI has completed its investigation and the results are as follows. Mr. ****** has two accounts placed with ACSI for collection. On September 30, 2020 both accounts were placed by ACSI's client, ** ****** *********** San Antonio, with a balance of $294.00 and $27.00. On October 1, 2020 ACSI mailed its initial collection letter to Mr. ****** at his last known address: **** *********, **********, TX XXXXX. That letter included the required notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act, and was not returned as undeliverable to ACSI by the U.S. Postal Service. Per ACSI's records we have called Mr. ****** but we were unable to talk to him on the phone. On receipt of this complaint, Mr. ******'s account has been updated to cease all outgoing collection efforts in response to his request to "please leave me alone". ACSI contacted our client ** ****** ********** San Antonio regarding Mr. ******'s complaint. ** ****** ********** San Antonio stated: "** ****** uses ACSI exclusively for collection efforts for our claims and have done so since 2017 (I believe). With that said I think where he might be confused is he went to ********** ****** ******* ER for services on 06/22/20. ** ****** charges for the Professional fees while ********** health ******* charges for the facility fees; if he did not pay them he might have another collection agency after him for that". Please find a copy of Mr. ******'s account statements from ** ****** ********** San Antonio attached to this response for his records. We welcome Mr. ****** to contact our office at X-XXX-XXX-XXXX, Monday - Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time to discuss options that might be available to him and to assist in resolving his account. Thank you for the opportunity to respond to this complaint. Consumer Response /* (3000, 7, 2022/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have 4 companies calling me about this account. I read their reviews and decided I didn't want to do business with them. Multiple calls per day from different phone numbers. This account due is not your concern anymore. You have no right to try to collect it from me when other companies have already taken it over. You cannot report anything on my credit either. This company tries to make you believe they are the only holder of an account. I've read their complains and reviews. They get people to pay twice what they owe because another company already has the account. They have shady business practices. I want you to leave me accounts and my credit alone. You have no authority over me or my affairs. I have called and talk to 3 different people at your company. You simply do not understand that you don't have any standing to collect. Again...when other companies have the account as well. I was taken to the hospital unconscious. I didn't not make that choice to go. Therefore I am not responsible for the charges or what they did. I did not choose any of this. Therefore it's not my responsibility. I've read the laws and the fair credit act. You also cannot start a collection on a medical bill after 2 years. You have 1 year to file and collect that. It's been almost 2 years. Please re educate yourself on the laws. Especially those in Texas. You will take and comments or reports off my credit and cease to contact me. I want proof of that action post here. Good day! Business Response /* (4000, 10, 2022/03/03) */ Mr. ******, Please be advised that your accounts were closed and returned to our client ** ****** ********** San Antonio. Sincerely, **** ******

• Initial Complaint

  11/23/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ***** ***** ******** and I do not have a contract with Automated Collection plus they did not provide me with the original application like I asked. I demand this account to be deleted from my credit report.

  

  Business response

  12/15/2021

  Business Response /* (1000, 5, 2021/12/07) */ Mr. ***** Please be advised your account was closed and returned to ACSI's client ***** ***** ********. ACSI has also requested this account be removed from the credit bureaus. Thank you for the opportunity to respond to this complaint. ******* *******

• Initial Complaint

  11/10/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  2019 I have tried contacting these services several times. The one time I did speak with someone they stated I didn't have and account with them! So, where is the $80.00 that I have already sent them on a bill that way $736.90? I refuse to send anymore money plus my credit is being RUINED!!!

  

  Business response

  11/18/2021

  Business Response /* (1000, 5, 2021/11/12) */ My name is **** ******. I am the Director of Compliance for Automated Collection Services, Inc. (ACSI) and I have been asked to respond to Ms. ***** *******' complaint. ACSI has completed its investigation and the results are as follows. Ms. *******' account was placed with ACSI for collection on March 31, 2017 by ACSI's client ********* ****/***, with a balance of $796.90. On April 25, 2017 ACSI mailed its initial collection letter to Ms. ******* at her last known address: *** ****** Drive, **************, TN XXXXX. That letter included the notice of validation rights pursuant to section 809 of the Fair Debt Collection Practices Act, and that letter was not returned as undeliverable to RDAC by the U.S. Postal Service. On June 26, 2021, ACSI reported Ms. *******' account to the three national credit reporting agencies (Experian, TransUnion, and Equifax) with permission from our client, ********* ****/***. In her complaint, Ms. ******* advises that she's attempted to contact ACSI several times. Per our records, we received a call from Ms. ******* on July 30, 2020 and she requested a settlement amount to be able to satisfy this account at a discount. The representative Ms. ******* spoke with advised that they are not authorized to offer a settlement for this account. Ms. ******* also advised that she sent in multiple payments on this account and that she would contact ********* ****/*** to discuss the account. As of November 11, 2020, the amount due on this account is $596.90. ACSI has received four payments: a $20 check payment posted on January 22, 2018; a $20 check payment on June 24, 2018; a $20 check payment on August 14, 2018; and a $20 check payment February 10, 2020. ACSI was also notified of two payments made directly to ********* ****/***, a $40 payment that posted on April 6, 2018 and another $80 payment that posted March 24, 2021. We welcome Ms. ******* to contact our office at X-XXX-XXX-XXXX, Monday - Thursday from 8:00am to 7:00pm and Friday from 8:00am to 3:00pm Central Time for any further assistance with her account. Thank you for the opportunity to respond to this complaint. **** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩