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Business Profile

Auto Insurance

The General Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

This profile includes complaints for The General Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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The General Insurance has 13 locations, listed below.

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    Customer Complaints Summary

    • 298 total complaints in the last 3 years.
    • 129 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am writing to formally file a complaint and seek assistance regarding the handling of my recent auto insurance claim by National General Insurance.On April 26, 2025, I filed a claim with National General, which was promptly denied. I was informed that my policy did not include full coverage. However, I had changed my policy to full coverage approximately a year ago. I was unaware that the coverage was not fully activated due to a missing vehicle photo requirement. National General claims they sent a letter requesting photos, but I had moved during that period and never received any notification. I was not contacted through other means (e.g., phone or email), and I was never made aware that my full coverage policy was not in effect.Furthermore, the accident should have still been covered under uninsured motorist coverage, yet the claim was denied without proper investigation or **************** addition to the mishandling of my claim, I have encountered poor customer service throughout this process. I have repeatedly asked for updates via email, requested a new adjuster, and asked to speak with a supervisorall of which have been ignored or denied. On several occasions, including today, representatives were extremely rude and dismissive.I have kept documentation of all correspondence, including emails and call logs, to support my complaint.I am requesting a formal review of my claim and the conduct of the representatives involved. I would appreciate any guidance you can provide on how to escalate this matter further or any remedies available to me under insurance law.Sincerely,******** ****** Phone: ************

      Business Response

      Date: 05/21/2025

      We have confirmed that this Ms.******** ****** is actually with The General, not National General, as such, we respectfully request you to redirect to The General for a response.

      Thank you.

      Customer Answer

      Date: 06/02/2025

      Hello I have attached my policy number and claim. Name insured is Juanesha parker 

      Business Response

      Date: 06/10/2025

      Please see the attached response. 

      Customer Answer

      Date: 06/11/2025

       
      Complaint: 23350254

      I am rejecting this response because:

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:05/09/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint due to The General Auto Insurance's failure to follow through on their commitment to timely process my claim and provide adequate customer service.I filed a claim with ******************** and was told that an adjuster would contact me within two (2) business days. As of today, it has been **eight (8) business days**, and I have not received any contact from an adjuster or representative regarding the status of my ******** an effort to follow up, I have called the customer service line on **four separate occasions**. Each time, I was on hold for over **30 minutes**, and in none of those instances was I able to speak to an adjuster or obtain a meaningful update.This delay is unacceptable, especially considering that I rely on timely resolution to get my vehicle repaired and back on the road. The lack of communication and poor customer service from ******************** is causing significant inconvenience and stress.I am requesting that The General take immediate action to assign an adjuster to my claim and provide a status update. I also ask that they review their customer service protocols to ensure that other policyholders do not experience similar delays and frustrations.**Desired Outcome:*** Immediate contact from an adjuster regarding my claim * A formal explanation for the delay * Improvements in responsiveness and customer service Sincerely,***** ***** Claim #***********

      Business Response

      Date: 06/05/2025

      Please see attached response

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My parked card was involved in an accident on 5/2/2025. The person who hit my vehicle is insured by The General. I contacted the police and have a written report and insurance information of other driver. I have contacted The General insurance company on Monday 5/5/2025 and filed a claim with ****** extension 3447. Claim number: ************* I have contacted ****** many times to resolve my issue since Monday and I have not heard back. I have been without a vehicle since then. I called back today to speak with her left a message was told I would get a call back by five have not heard back. My car is considered total loss and have not been contacted by drivers insurance company.

      Business Response

      Date: 05/30/2025

      Please see the attached response. 

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting a reissue of a check from an insurance claim handled by The General. The original check was issued on 09/07/2022 for the amount of $2491.83 in connection with Claim *************, related to an accident that occurred on 07/20/2022. I did not cash the check in time, and I have been trying to contact The General for a reissue.The original claims adjuster assigned to me was ***** *****, extension 1778. I initially left two voicemails for her in late 2022 or early 2023. She never returned my calls. Since then, I have made numerous additional attempts to follow up, including leaving voicemails for her and her supervisor over the last several days (at extension 1771). To date, no one from The General has returned a single call.This lack of communication has made it impossible for me to resolve what should be a straightforward issue. I am simply requesting the reissue of a check that I was originally entitled to, but I cannot get anyone at the company to respond.I am filing this complaint in hopes that someone at The General will finally take responsibility for addressing this issue.

      Business Response

      Date: 06/03/2025

      Please see the attached response. 

      Customer Answer

      Date: 06/03/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** **********

    • Initial Complaint

      Date:05/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 21st 2025 i called the general customer service line to get information on policy. I was in process of moving and wanted to know if they offer extensions. I was told on April 21 2025 by a ******* that i will have until June 6th 2025 to make a payment before my policy cancels. On may 5th 2025 my app shows my policy will cancel on may 13th 2025 even though i spoke with an employee prior who told me otherwise. Due to my last conversation with employee i set my move in date on may 10th 2025 seeing as i thought i had time to make a payment before now i have no choose but to let my policy cancels because i already signed the lease which I wouldnt have done if they told me I had to pay it by the may 13th 2025. I called may 5 2025 and spoke to a supervisor named ***** who told me theres nothing he can do on his end but train people better no extension in which i was promised I would like a credit or possibly extension for the mis information and inconvenience

      Business Response

      Date: 05/28/2025

      Please see the attached response. 

    • Initial Complaint

      Date:05/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not sign anything to renew my policy. I did initially signup for direct deposit apparently that give them permission to renew from year to year. I contacted them right after I saw the withdrawal from my account. I was told to jump through all kinds of hoops. I completed that process I received notification that it cancelled on April 22nd ay 12:01 am. i spoke to three different people was told 7-10 business days today the 5th of may I spoke to three people and was told another 2-3 business days. i believe they are holding my money. for what i will never know.

      Business Response

      Date: 05/07/2025

      Please see the attached response. 

    • Initial Complaint

      Date:05/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got The general car insurance on 2/21/25, however my vehicle was voluntarily repo on 2/26/2025. The Repo company give me a paperwork confirming the car was tow on 2/26. My scattered brain forgot to cancel the insurance. I made a payment of $218.. in March. I remembered to cancel the insurance April 21th I send the documents acknowledging that I no longer had the vehicle. Instead of the general canceled the insurance to not count against me they sent a letter saying my insurance cancel due to nonpayment and it lapse which will make it harder to get insurance in the further. I would like to be reimbursed and my cancellation reason changed

      Business Response

      Date: 05/06/2025

      Please see the attached response. 

      Customer Answer

      Date: 05/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Glowin Beakoi

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled policy for 2000 ****** Avalon over 2 years ago. Been paying premium on this vehicle

      Business Response

      Date: 05/14/2025

      Please see the attached response. 

    • Initial Complaint

      Date:04/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They legally added someone to my insurance. They said that theyve reached out to me. I didnt respond so they added the person to my insurance simply because the person was listed under the address. This is not in the contract that I signed. This is illegal. I dont even know the person that they added to the insurance.

      Business Response

      Date: 04/29/2025

      Please see the attached response. 

    • Initial Complaint

      Date:04/22/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 9, 2025 Deferit paid The General insurance online. I cancelled the policy and got cheaper car insurance. They said they sent a refund back to the card on file which is Deferit and Deferit said they never received it. This is a dispute going back and forth with them. Deferit only has a card to pay payments and there was no return payment and according to The General there was no returned payment on the refund. I am sick of going back and forth with this. Deferit only pays out of that account and doesn't receive deposits in the account from places.

      Business Response

      Date: 04/30/2025

      Please see the attached response. 

      Customer Answer

      Date: 04/30/2025

      Got this from deferit after sending them this response from the general.  I will close this out.  But wanted it to be known that this has been a long process contacting them 

      Hi ******,
       
      Thanks so much for your patience and I want to sincerely apologize for all the back-and-forth here.

      After a full review, we've confirmed that a refund of $168.10 was received on March 26 from The General. It looks like there was some confusion around which card the refund was issued to, and that led to delays in identifying it on our side.

      To make this right, we have refunded the 2 installments that you have paid to us towards the bill for the amount of $96.67 and deleted the 2 future installments amounting to $94.68 on the bill so you don't have any more financial obligation on this bill.
       
      In addition, were also covering a month of your Deferit subscription by refunding the $14.99 membership fee that you've paid to us, as a small gesture to thank you for your understanding and persistence.

      We really appreciate you sticking with us through this, and if you have any questions at all, we're here to help.

      Wishing you a wonderful day ahead!

      Kind regards,
      *****



      Did you know? You can invite your friends and family to join Deferit and get $14.99 credit off your next monthly fee. Theyll get $14.99 credit too! Simply log in to your account and click on Earn Rewards in the navigation menu. Share your link and earn rewards for everyone who signs up and uploads a bill.

      deferit

      deferit Pty Ltd

      Help Centre

      ********************


      [0XLW1V-W4Z71]
      Thank you for taking care of this. 


      ******

      Show quoted text

       

      Customer Answer

      Date: 04/30/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

      I received an email that they would correct it after I sent them this 

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