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Business Profile

Auto Insurance

The General Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

This profile includes complaints for The General Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 300 total complaints in the last 3 years.
    • 131 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The general insurance insured driver caused an accident and damaged my vehicle on June 29, 2025. I spoke with the general insurance adjuster ******* and she said that the insurance company assumed liability for the accident. My vehicle was taken by the general insurance company on July 7, 2025 for inspection. Ive been provided with no updates regarding the inspection. Ive reached out to ******* on several occasions and she has not returned my phone calls.

      Business Response

      Date: 07/21/2025

      Good afternoon, 

      This complaint belongs to National General, not our company. Let me know if you have any questions. 

      Thank you, 

      Consumers

    • Initial Complaint

      Date:07/15/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with credit collection services . I do not have a contract with 06 the general insurance company . They did not provide me with the original contract as I requested .

      Business Response

      Date: 07/21/2025

      Please see attached

    • Initial Complaint

      Date:07/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 5/21/25 my wife was involved in a 2 car accident in ***************, and we had made sure the police was payed before she left for work because I have been out of work due to a injury and I hsd just got my short term disability pay. They are telling us they wont pay because our policy was lapsed but the app said the payment was received and it dint say we were lapsed.

      Business Response

      Date: 07/15/2025

      Please see attached complaint response documents

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a policy a week ago and I forgot to add my girlfriends car so I tried to add it after I purchased the policy and the app said I can only edit or get a new quote after the policy has been active 7 days. I then cancelled my account which was extremely hard to find the option to do so. I had to cancel it two or three times before I got a email confirmation and then I had to virtually sign a "letter of cancellation" and I was told I'd get refunded within ten business days. First off I paid immediately not within ten days of starting the policy therefore I should receive the instant refund Secondly the app says my policy is still active and customer support keeps giving me the run around. I strongly feel I'm being taken advantage of and kind feel I'm being robbed here. Ever since I last talked to customer sup about this issue my app coincidentally will not load. I'm beyond frustrated and was really looking forward to getting another policy with them. That's not happening any more!!!I can't even get my policy number now since the app mysteriously will not load anymore I'd like my refund of $111.00 plus $20 extra for the inconvenience and emotional stress of being taken advantage of

      Business Response

      Date: 07/08/2025

      Please see attached complaint response

      Customer Answer

      Date: 07/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ****

       

      I have received my refund thanks I'd like to rescind my complaint 

    • Initial Complaint

      Date:07/01/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The General Insurance has increased my rate policy due to what they claim a City Rate Revison. I seen that I have the right to review and rate revisions in my City and The General could not provide me any documentation on this change. I feel one that this is a Big Insurance Dcam to get more money from the Consumer when it's time to renew rates. Specially being that they don't provide any real proof that this is in fact has taken place. As a consumer if there is a rate revision that is going to affect my premium amount to jump almost 50 dollars every 6 months I should have the right to see this in writing the documents. I Don't see how a rate revision raises a premium by 50 dollars maybe up tob10 dollars . I feel that this company is lying and also bleeding the customers using this Scam on rate increase in the County or City to get money for the buisness.

      Business Response

      Date: 07/16/2025

      Please see attached response

    • Initial Complaint

      Date:06/25/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The General Insurance failed to submit the Certificate of Complaint from my last claim the Indiana BMV on 11/20/2022. I have since been going back and forth them to request them to get resolved. They wanted me to provide contact information for ***********. This is not part of my responsiblity, as I paid them to fully complete this at the time of the claim. My license has been suspended because of this causing a grave inconvenience.

      Business Response

      Date: 06/27/2025

      Please see the attached response. 

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The General is a joke. They have been giving me the run around since opening up the claim. I was involved in a hit and run accident on 5/9/2025. Someone hitting me and running off is not my fault but The General thinks its my fault and that i made up a claim. I just got my car 2 months ago. Why would i make up a false claim. My car was brand new! Took the car to a repair shop on 6/3/2025. The adjuster called me on 6/13/2025 to deem the car a total loss. The general told me to sign the papers to release my vehicle to them, which I did on 6/13/2025. My adjuster called me 6/17/2025 now stating that a UFI CLAIM has been open and told me to return the rental car immediately. I need my car back if they are not going to pay for the rental. My car is drivable just damage to the rear. They general just don't want to pay. They treat their paying customers like criminals. I need this issue resolved. Its been over a month and still nothing.

      Business Response

      Date: 07/01/2025

      Please see the attached response. 

    • Initial Complaint

      Date:06/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 12th I purchased car insurance for a car I had recently bought. On May 26th I sold that car and requested a cancellation on May 27th from the business asking for a refund for the prorated difference. It is now June 18th and they're still giving me the runaround about the check. I paid using my bank debit card. I even gave them the details so they can direct deposit this money into my account and still they chose to write a check without contacting me to ask me if the address was good that they sent it to cuz they sent it to an old address that I moved from. All of these are mistakes they didn't have to make. I have asked on several occasions to ask to talk to their finance department and apparently they don't talk directly to their customers. Every time I call which is about every day... I get a new story from the person that I'm talking to.

      Business Response

      Date: 07/01/2025

      Please see the attached response. 

      Customer Answer

      Date: 07/02/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. In addition, the refund check arrived two days ago.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      somebody is using my phone number (at the very least) to have an insurance policy through The General Insurance. i have called customer service multiple times to try and have this information removed from the policy and have been told that theres nothing they can do. i am getting texts about this policy being unpaid and therefore going to collections and being reported to the credit bureaus. while i understand that this could be a mistake, i am very upset that there seems to be no way to take my personal information off of this random persons account.

      Business Response

      Date: 06/20/2025

      Please find response attached.  

    • Initial Complaint

      Date:06/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the general to ask about canceling my insurance months ago. The woman on the phone told me I didnt have to pay the last month for whatever reason. I got a new car and the insurance was a lot with the general so I switched to progressive. She plainly told me if I didnt pay it would NOT be sent to collections, I just wouldnt be able to open a policy with the general until it was paid in full. I asked her for clarification multiple times and she stayed it wouldnt be reported to collections or put on my credit report. Now months later they have hit my credit for over $300. I asked several times if what she was saying is correct and she assured me it was. whether or not what she said is correct is irrelevant. The fact is, she told me several times it wasnt going to happen and it did. She lied or misled me and the general has done nothing to help. They have hit my credit when they said they would t.

      Business Response

      Date: 06/26/2025

      See attached

      Business Response

      Date: 06/26/2025

      Please see the attached response. 

    The General Insurance is NOT a BBB Accredited Business.

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