Business ProfileforFirst Acceptance Insurance Company

I spoke to an agent named ******, signed up for car insurance from first acceptance. I realized that the agent had misspelled my name & I told her that she misspelled my name. She then requested for me to send a picture of my ID to her, to correct the spelling of my name. In the mid February I asked ****** via email when is my payment due? I waited a couple weeks & no response, March 2nd I then sent another response to ****** asking how do I log in to the website? After waiting some time I then try to figure out how to log on to the website myself because I had no idea what even the website was. I seen that it was called First Acceptance so I Googled it I was able to make an account and create an account. However when I created the account it showed no billing information no information pertaining my account whatsoever. So at this point I'm like when is my payment due? So then I sent another email to ****** saying hey I figured out how to log into the website, however it shows me no payment is due? I then call the First Acceptance car insurance to speak with ******. ****** informs me that my car insurance has lapsed and that I need to pay $15 reinstatement fee. I was confused as to why I had to pay a $15 statement fee when I've been trying to reach ****** since the middle of Feb. ****** said, because I didn't call the ***** number. I advised her that an email is a form of communication. ****** refused to credit $15, so did the manager, so did another customer representative, & I asked for a supervisor to give me a call back after paying the $15. However, nobody called me. A few weeks go by I get a letter in the mail saying I owe $138. I literally just paid on the 4th.This letter was sent out on the 5th.I call customer ************** tell me the reason why I can't log on to my acct is because ****** never corrected my email! At this point I definitely should be credited the $15 for the reinstatement fee as it was not my fault I literally had no access to pay online!