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Find a Location

Murfreesboro Towing & Recovery has 1 locations, listed below.

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    Business ProfileforMurfreesboro Towing & Recovery

    Towing Company

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1410 W Molloy Ln, Murfreesboro, TN 37129-3345
    BBB File Opened:
    7/2/2018

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/02/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    MTR Also Known As Murfreesboro Towing And Recovery Wrongly fully Towed Me From A Visitors Parking Spot I Had A Flat Tire And A Couple hours later I went to go get a new tire it only took me a few hours to go and do that. I left early morning and I got back around 2:00 something p.m. and my truck was gone from them towing it off. I called the apartment complex that I was at at the time to ask them if they had my truck towed off and I described my truck and they said no they didn't they didn't have any paperwork written up in regards to my truck but they gave me the number to the towing company that they use which is this company Murfreesboro Towing and Recovery so they took it upon themselves to have me towed and I was originally in the visitors parking spot so I figured they were not supposed to have me towed if I was in visitors originally so I called them and they did have my truck and told me it was a total of *** because they have to come and tow it and because the tire was up against the truck it was not in no one's way of parking or anything so they should have never towed away my vehicle. In the apartment complex also said if visitors are overnight staying seeing a guest we must Park in visitors parking so that's where I've always parked and that's where I was parked when they had me towed. They also charge ** extra dollars just for keeping it overnight so that amount added up to a ridiculous amount that I could not afford and every time I call that office only one guy enters the phone being rude when I've asked payment arrangements or anything about my vehicle on their property they always just give me the runaround and tell me they have to call me back no one's in the office and they're busy at the moment and they never ever call back so I never know the full amount or how to go about cleaning the items out of my vehicle or information on how to get my vehicle back I can never get a hold of anyone no one's ever in the office and I call every other day.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angel P

    1 star

    03/02/2022

    Dustin of Murfreesboro Towing and Recovery 1410 Molloy Lane Murfreesboro, TN 37129 sold our car which is registered in the state of GA via a lienholder. He tried to exclaim that the original owner gave permission and it's not even our car. However, the Title is still in the lienholder's possession in Georgia and we were notified what he did was illegal. He will not even divulge his last name so that our responsible legal parties can contact him or send him any formal information. It would be best that he help us resolve the issue but he stubbornly thinks he is free of legal autonomy as a business. I will ensure that Mr. Dustin goes through the proper protocol and I will be contacting a lot of my connections to ensure that consumers are aware of his unethical practices. This conversation occured 10:50am on 3/2/2022.

    Local BBB

    BBB of Middle Tennessee

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