Complaints

This profile includes complaints for Smyrna Ready Mix Concrete, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Smyrna Ready Mix Concrete, LLC has 370 locations, listed below.

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  Smyrna Ready Mix Concrete, LLC

  1000 Hollingshead Circle Murfreesboro, TN 37129

  
• 

  Smyrna Ready Mix Concrete

  998 Old Finchville Rd Shelbyville, KY 40065-9100

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  Smyrna Ready Mix Concrete

  1877 Illinois Rd Radcliff, KY 40160-9153

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  Smyrna Ready Mix Concrete

  190 Trojan Trl Glasgow, KY 42141-2259

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  Smyrna Ready Mix Concrete, LLC

  10550 SE 58th Ave Belleview, FL 34420-3401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21863549
  
  I am rejecting this response because:  The tone of this response is not good and is negligible.  It's as though SMT is taking absolutely no responsibility in this situation.  I'd thought we made progress when we talked with their employee *****,, but it sounds like maybe not.  We did not pay the contractor fully in cash, as we mentioned to ***** w/ SMT via phone.  We paid him via debit card and via cash with proof of full payment per text and our outdoor cameras.  Furthermore, we emailed *********************** at the email address provided on the paperwork SMT Concrete sent to us, not our error, but SMT's error, per ***** w/ SMT.  We were told by ***** that their employee in a different office listed the wrong email address on the paperwork in error.  I'd also like to mention that we provided the name and phone number of the contractor via email, in which ***** did confirm they have the emails and that she read them.  SMT has done absolutely nothing to contact ******************************* and collect the funds.  It is their company who accepted a fake name and fraudulent card number and now refuse to do anything about it. Just as SMT didn't know he was fraudulent, we didn't either.  But now they have the correct person's information, and again have done nothing to make this right.  It's disturbing how this is being handled and even more disturbing how this has been responded to.  Less than an honest response.  
  
  Sincerely,
  
  *********************who this is and this is not the contractor we used.

  Customer Answer

  Date: 07/05/2024

  Excuse me, I said SMT Concrete when I meant SRM.  Also, we made two calls to *****, the represented listed on the paperwork.  A voicemail was left, we did not receive a call back.  Please see the attached.

  Customer Answer

  Date: 07/05/2024

  I apologize.  I attached our call history, but didn't highlight the calls to their representative *****. The calls are the first two calls listed on 6.7.24 to the ** number.  Thank you.

  Customer Answer

  Date: 07/05/2024

  As shown in these emails we emailed the email listed on both sets of paperwork we received in May and June.  We ALSO emailed the *** with no response.  So between emailing two employees over two weeks, and leaving two voicemails, we received no response.  It sounds as though this company is doing everything possible to avoid any responsibility.  There are several more emails we sent that we can provide if needed.  Thank you.

  Customer Answer

  Date: 07/06/2024

  ************/ SRM stated the concrete ordered for our home by the contractor was ordered under a fake name, fake company name and a stolen credit card was used.  She states they would not have delivered to our home unless it was paid for in advance, and that they do not accept cash.  She stated that a couple of days after the concrete was delivered, the credit card owner denied the charges and reported the card stolen.  We asked for some type of proof of this, and ***** said they were not able to provide anything to us.  Given the response from the company through this complaint, I'm doubting everything we were told.  We would like proof that SRM received payment before delivery, and that the local office didn't drop the ball.  We would also like an invoice of what we are paying for, also denied to us.  SRM would like us to blindly pay almost $1300 without any proof of anything, to include a simple invoice.  As we've said all along, something is not adding up, and given the response we received, contradicting what ***** said, we're questioning everything.

  

  Business Response

  Date: 07/05/2024

  The claimant hired a fraudulent contractor and paid him in cash for the services provided. The contractor purchased concrete from SRM Concrete and has yet to pay the invoice. Our fraud department has contacted the claimant and has agreed to extend the payments due date until 7/15 before placing a lien on their property. The claimant had been using the wrong email address to contact our team member responsible for this case, and therefore was unable to reach us, despite having our team members correct phone number.

  

  Business Response

  Date: 07/16/2024

  Smyrna Ready Mix Concrete, LLC (SRM Concrete)provided ************** with the invoice ticket, and SRM has received payment. This matter has been handled by SRM, and we consider this case closed.

  Customer Answer

  Date: 07/22/2024

   
  Complaint: 21863549
  
  I am rejecting this response because: ***** stated on our first call with her that their company has experienced a great deal of fraud since **VID.  Yet in the next breath said "we have no reason to not believe the person placing the order, we trust that they are who they say they are".  Very contradictory.  We would like to see Smyrna Ready Mix put measures into place to ID the person ordering as well as upon delivery.  It's 2024, and there's just no excuse for this.  As ***** said they've had a lot of fraud.  

  The previous responses from this company were less than honest, which indicates they have no intention on taking any responsibility nor making any changes to prevent fraud.  With our recorded call of our first conversation with ***** (TN and ** are one party states), our emails to ***** and the company CEO, and our paid receipt, we do plan to go public with this and bring some attention as to how homeowners are left holding the bag for dishonest contractors and companies such as this company who are less than proactive.  
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They asked for measurements, so we gave them to them. The employee miscalculated the amount of concrete needed, and so when the concrete was delivered they were about a yard short. Now I'm being charged for THEIR mistake, and they won't budge on the price. I am being charged for ANOTHER delivery fee along with other fees, even though they screwed up. When this company makes mistakes, they will not own up to it and make it right. Instead, I get penalized even more. They said if I didn't pay them for their mistake, they would put a lien on my property.

  

  Business Response

  Date: 04/12/2024

  This complaint was taken care of by our management team shortly after the incident occurred. We consider this case closed.

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before moving into our new home, SRM concrete did the driveways and walkways. We have only lived here since October 2023. After some weather in January, our driveway and sidewalk have begun to crumble and fall apart because they did not pour the concrete correctly. This problem also happened at about 20 other homes in the neighborhood. Because of their inability to do the one thing they advertise about, our driveway is now crumbling to pieces and continues to do so every time it rains and gets worse and worse. They have decided it is "not their problem" to fix their mistakes. Which leaves us out possibly thousands of dollars to replace because of what they failed to do.

  

  Business Response

  Date: 03/06/2024

  **********,
  
  Thank you for bringing this to our attention, were very sorry to hear that youve experienced these issues with your driveway and sidewalk.  It sounds like what is happening with your concrete is consistent with scaling, which is localized flaking or peeling near the surface.  Scaling most commonly occurs as a result of freeze thaw cycles and the application of de-icing chemicals.  If the concrete is not properly sealed, water will penetrate through the surface and saturate the concrete.  When the water freezes, its expands and creates pressure within the concrete slab.  These pressures will generally release in the weakest part, which is typically at the surface.  Most commonly, the de-icing chemicals are the salts and brines put out during a winter weather event and tracked onto the surface from vehicle traffic.  These chloride-based brines can chemically attack the concrete and lead to deterioration, but they also lower the freezing point of water and can increase the amount of freeze thaw cycles that the concrete is exposed to.
  
  We would be more than happy to send a representative from SRM out to your house to further investigate the issues.  They may also be able to recommend a solution that can mitigate the existing damage and potentially extend the lifespan of the concrete surface.  

• Initial Complaint

  Date:12/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my house and months later SRM sends me mail other pulling a **** on my property because they didn't get paid by the construction company even though I paid for my house and the construction company showed me proof that they paid SRM Concrete months ago. The concrete is terrible and cracks everywhere.

  

  Business Response

  Date: 01/03/2024

  SRM Concrete has no record of performing any services at the address provided by ********************. Until we receive the address to where the delivery was made or the customer who ordered the product, we can not verify or resolve ********************' claim.