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Business Profile

Property Management

Barton Residential

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sold my apartment complex to a different company but both companies used the same app to pay rent and I accidentally gave them 750$ and they refuse to give it back I have called them for 3 months and have gotten excuse after excuse of why they cant give me my money back

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased 6 duplexes that were being managed by Barton Residential. We spoke with Barton letting them know we would be moving them to our management company. Since then, they have refused to answer any calls from us or our management company and refuse to provide the rent legers which has prevented us from being able to collect rent. They continue to withhold vital information and refuse any communication. They also refused to show up for inspections, refused to collected keys/perform final inspections for tenants moving out prior to the purchase, and refused to abide by their contract before/during/after the sell.

  • Initial Complaint

    Date:06/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing a complaint to first of all say, I am very upset and highly disappointed in the type of business care towards tenants whom work hard and have degrees and pay their rent on time. I lived at *********** on ****** for over 5 years. Within the time frame the complex was owned by Remax Realty, which had maintenance and showers care and concern for tenant. Even when I needed to move from one unit into the 110 unit. The apartment at *********************, the repairs was NEVER FIXED. Once moving in, the complex was bought by IHP properties, which I mentioned the repairs,, never done. I had to purchase my own Florescent lights for the kitchen and change them. The rent went up and I still stayed. They was under this mgmt. for around a yr. sold to Barton Resiental. I lived alone most of the time and I didnt damage the walls!!!!. And the apartment did not need cleaning only a small fraction. Since moving out and purchasing a home, I have requested my deposit over and over, I have not heard from the owner, nor the property managers. I only spoke to ***** which said she would forward my email and request. I have not heard from anybody me. I decided today to open the portal since I still had it on my electronics device, only to see that they are saying I owe $850.00 for painting and cleaning. I want my deposit back ASAP. I will take off for cleaning, which it did not need but I want the remainder for my deposit. You people say you are professional, but youre only out to take from the tenants. And from the good tenants. Ive read over reviews from other people on other states and its horrible!!! I would never suggest this community in ******** ******* to anyone. And its will write review on every platform I can find. I want my deposit back!!! You took over a complex and never came had a checklist on repairs or what needed painting. So how do I owe YOU!!! BARTON owes me and other people also.

  • Initial Complaint

    Date:03/28/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot get ahold of anyone at Barton Residential. We are having issues with the online payment portal and have called, texted and emailed every phone number and email they have available, all to no response. I am having issues with their online payment portal for rent and cannot even get a reply for a month.

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My landlord is not fixing anything in my apartment I have had requests in for months I have made multiple calls and attempts to get them to come out. Also they have a *** offender living right across the street from me who they told not to tell anyone with a *** offender. And I can't even use the water in the back of my apartment for my kids to play in or anything even though I pay rent here so it's kind of ridiculous

    Business Response

    Date: 12/08/2022

    We have not managed this property since February.  Please have the resident call the local office manager or property management company

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The apartment that i had payed the partial month and security for, was not ready to move in. I moved form out of state and only had the weekend to do so. There was an agreement for a refund. thirty days later I sent a letter requesting the refund. thirty days from sending the letter I sent an email where I finally received a response and confirmation of the letter and the agreed refund. I was told it would be in the mail the next day (9/21) and be given a confirmation of the it being processed. despite sending follow up emails, I have not gotten any response and still no refund. The address and pictures of housing advertised was not what same as I showed up to, he (***** ******) wasn't there for a walk through, assured me it was ready multiple time weeks and days ahead of my move, and admitted to not seeing the condition of the apartment before I showed up in the call after I refused to accept. He has proven to me, at worst he is not trust worthy, at least terrible at communication. its past sixty days since he agreed to give a refund and past 30 days since the letter. Almost a week since the email.

    Business Response

    Date: 10/13/2022

    Business Response /* (1000, 5, 2022/10/05) */
    We sent check # 1050 on 9/25/22 in the amount of $1158.63 for the refund.


    Consumer Response /* (3000, 7, 2022/10/05) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    as of 10/5 still no check.


    Business Response /* (4000, 9, 2022/10/11) */
    Because of Mr****** not receiving the check we re-issued it and sent it via Priority Mail so that there's now a tracking # to follow the progress.

    We sent that picture of the tracking # to him on Friday 10/7

  • Initial Complaint

    Date:08/30/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied to an apartment in Hartsville, TN to move closer to work. After paying thr security deposit I was asked my move in date. I explained I would meet the agent to pay the first month's rent and sign the lease on August 31st and move in on September 1st which was two weeks away. I sent a message on August 29th asking what time we should meet on the 31st. I received a response the following day on the 30th telling me he's in the office that day if I want to come by. I explained I will be unable to pay the rent until the following day as I told him two weeks prior. He said he doesn't know when he will be back in thr office that week. I had went into a hotel at $140/Night and rented a****** which was loaded with my things and parked in the hotel parking lot. I was scheduled to check out of thr hotel on thr 1st when I was supposed to move in to the apartment. I presented my dilemma to the agent who replied that they don't work around my schedule. My reply was polite but abrupt. The agent then canceled my application. If the dates needed to be negotiated then the day the deposit was made would have been the day to do that, not the day before. I am now stuck and homeless. I will be contacting my attorney to consider my legal options.

    Business Response

    Date: 08/31/2022

    *** is the property manager locally and we are giving back the security deposit in full. We could not provide *************** with possession of the apartment with keys, until the lease was fully signed and the First month's rent paid. *************** could not pay the rent until Friday, Sept 2.
    We will refund the deposit and will not bend on our move in process and unwillingness to pay rent prior to receiving possession of the apartment.

    Customer Answer

    Date: 08/31/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    That's not true. I was to move in on the first. I was to pay the rent and sign the lease on the 31st which would be the day prior to the move in date as discussed two weeks earlier. The agent was in the office on the 30th an additional day prior of which I would not be available. I was told by the agent that he wouldn't know when he would be back in the office again. If the 31st and 1st were not good dates then that should have been discussed earlier where a more appropriate date could be negotiated and not reply whith "that works" when I mentioned the dates I was working with. I still have the txt messages. I invested lots of money intending on this move depending on a verbal agreement I can prove. When I objected to the last minute change with no remedy the agent made a rude, snippy comment "we don't work on your schedule" which is what I responded aggressively too. The agent is a rude bully and I'm keeping tabs on my actual damages and my attorney is currently reviewing the entire text message conversation.

    Business Response

    Date: 09/01/2022

    The deposit paid in total was $715.00. No rent or other charges were paid to the apartment community. The lease has not been signed, so it is best that we provide you with a full refund of this amount and go our separate ways.
    Can you please provide ** with your forwarding address so that we can mail out the payment today?
    Thank you very much.

    Customer Answer

    Date: 09/02/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    I like how you just disregarded what I said. We all you you didn't dispute what I said because you can't. I hope the property owners who hire your services with incompetent staff learn real quick. Business like yours leads them to bankruptcy...eventually

    Business Response

    Date: 09/07/2022

    Business Response /* (1000, 5, 2022/08/31) */
    *** is the property manager locally and we are giving back the security deposit in full. We could not provide Mr ****** with possession of the apartment with keys, until the lease was fully signed and the First month's rent paid. Mr ****** could not pay the rent until Friday, Sept 2.
    We will refund the deposit and will not bend on our move in process and unwillingness to pay rent prior to receiving possession of the apartment.


    Consumer Response /* (3000, 7, 2022/08/31) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    That's not true. I was to move in on the first. I was to pay the rent and sign the lease on the 31st which would be the day prior to the move in date as discussed two weeks earlier. The agent was in the office on the 30th an additional day prior of which I would not be available. I was told by the agent that he wouldn't know when he would be back in the office again. If the 31st and 1st were not good dates then that should have been discussed earlier where a more appropriate date could be negotiated and not reply whith "that works" when I mentioned the dates I was working with. I still have the txt messages. I invested lots of money intending on this move depending on a verbal agreement I can prove. When I objected to the last minute change with no remedy the agent made a rude, snippy comment "we don't work on your schedule" which is what I responded aggressively too. The agent is a rude bully and I'm keeping tabs on my actual damages and my attorney is currently reviewing the entire text message conversation.


    Business Response /* (4000, 9, 2022/09/01) */
    The deposit paid in total was $715.00. No rent or other charges were paid to the apartment community. The lease has not been signed, so it is best that we provide you with a full refund of this amount and go our separate ways.
    Can you please provide us with your forwarding address so that we can mail out the payment today?
    Thank you very much.

    Customer Answer

    Date: 05/17/2023

    No refund has been received.  My next step is a lawsuit 

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