Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Nissan Titan XD in September of 2024. I was told it was a certified pre-owned with certified stickers on the vehicle and paperwork. I put $5,000 down and have made $779 payments for the past 10 months. Also two sets of tires totals $2200. I went through three sets of tires in that time first set was already on it. I took my truck to have it looked at June 30th, 2025. At this time I was told my truck had damage to the passenger front door, rear door and side bed. Also the driver side rear door. All this had been repainted and now the paint's peeling. Overspray has been found on the rocker arms on the passenger side as well as trim molding that is broke on both rear doors and an adhesive tape used in place of broken clips. The wheel base is out by 3/4 to an inch from one side of the truck to the other. Bed Gap is different from one side to the other tail light has a gap. Getting a frame analysis done as well. All extra money out of my pocket. This dealership fraud needs resolved. They have not tired to resolve anything at this time 7/7/25. All the Carfax implies no damage to the vehicle. I have contacted the dealership and the individual I talked to ****** ***** ******************** director. Stated that things did not look right on the paperwork. There were multiple registrations in different states at the same time ************ and *********. She was confused about the auction at ****** miles. The owner at that time had had it one year 3 months before auction. She didn't understand why it went auction herself.

  Business Response

  Date: 07/07/2025

  Thank you for the opportunity to respond to Mr. ****** concerns.
  The vehicle in question was inspected thoroughly as part of our standard process for all certified pre-owned vehicles. A copy of the inspection report is attached for reference. This vehicle was purchased from Enterprise, and we were not made aware of any prior issues or unusual history beyond what was disclosed to us at the time of purchase.
  We want to emphasize that we did not withhold any information from Mr. ****** The vehicle was represented accurately to the best of our knowledge and based on the information available to us at the time of sale.
  While we do not agree to buy the vehicle back, we are committed to working with Mr. ***** and would be happy to explore a potential trade-in deal should he be interested in a different vehicle from our inventory.
  We value all of our customers and strive to resolve concerns in a fair and professional manner.
  Sincerely,
  ***** ****
  Operating ***********************************start="1139" data-end="1142"> Murfreesboro Nissan

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23563709
  
  I am rejecting this response because:
  Complaint: 23563709
  
  I am rejecting this response because: ****** general sales manager stated that they would give me is $23, 350. They said they might go to 24 but doubtful. Even if I traded back with them I would be upside down in my payment by $15,000 which would put my monthly payment to no telling what. I'm needing pieces and parts replaced on my truck that are broken due to damages from before I got I got the truck that are just now showing up. When I took this to the dealerships locally to have them appraised as well as body shops, the first thing that popped out of their mouth was"who done the paint job". I guess when you're getting an appraisal everything's noticed right off the rip and it was easily noticed by four different places of business within seconds of looking at the vehicle. A large car dealership Nissan of Murfreesboro listed it as a certified vehicle and that it has no damage when they received it in to sell it and pass that on to the customer without disclosure. The other individual ****** ***** that I talked to kept showing concerns that kept popping up on her end that I had mentioned and she wasn't sure why the truck went to auction it at ******, mi a year and few months after it was purchased new. Plus it also had two registrations in two different states at the same time. She was concerned about a lot of things that she could not answer. You would think these things should have been addressed when it was first purchased by them and something figured out at that time. So all in all I'm not getting done right in this process and unfortunately they're not taking the vehicle back as is, as I got it and making things right with the customer. 
  
  Sincerely,
  
  Will *****

  Business Response

  Date: 07/17/2025

  We are sorry that Mr. ***** feels this way and appreciate the opportunity to respond.
  Throughout this process, we have made every effort to be transparent and professional in all of our communications. To further support that transparency, we reached out to Enterprisewhere we originally purchased the vehicleand have obtained the original condition report, which is included here for your records.
  Had there been any indication of prior damage or issues on that report, we would not have moved forward with acquiring the vehicle. Additionally, we followed all Certified Pre-Owned (CPO) procedures required by Nissan, including a full inspection by certified technicians. No damage was found or noted during that process.
  We remain open and willing to work with Mr. ***** and have offered to appraise his vehicle for a potential trade-in or purchase at fair market value. Our goal has always been to handle this situation with fairness and integrity.
  

   

  Customer Answer

  Date: 07/19/2025

  This is an additional piece of paperwork that I left out. I'm sorry.

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/26/2025, i took my 2021 Nissan Altima to be repaired. The vehicles front radar was not working after it had function for approximately 6 months. The car has had no damage, accidents and hasn't been painted. After the diagnostic check I was told that the radar was damaged due to paint and that the radar holder was bent. I explained that the car had worked for six months without any issues and all the sudden stopped working. If it was broken due to paint or something having struck it I would have known. I decided to wait until a later time or obtain a second opinion. I see no paint, or the bracket bent when I look at it. Additionally, if it was due to any of those reasons then the radar would have not worked when I purchased the vehicle on 2/5/2024. The other issue I had is the CV shafts that were diagnosed to be bad. I paid a diagnosis bill of $99.95. I was told by Service Advisor ******* ******** that if I fixed the vehicle, it would apply to the cost of repair. The insurance I had on the vehicle did not cover the repair. I told Mr. ******** that I will provide him with another coverage I have. On 2/27/2025, he checked with the insurance company, and it covered the repair. Advisor ******** said that in order to fix it I would have to pay another $100 which is the deductible listed on the insurance contract. I told Advisor ******** that I had paid $99.95 for the diagnostic check and that it was supposed to go towards the repair. he said that the insurance didn't cover the diagnostic fee. That was not what he told me when I left on 2/26/2025. I asked him if I return will the $99.95 go towards the repair if the insurance covered the damage and he said yes. I attached a letter providing additional details. of how Mr. ******** changed fees and never truly told me what the costs would be on services he performed. I had to request the bill via email. I am asking for my vehicle to be repaired without me having to pay the extra $100. Please see letter.

  Customer Answer

  Date: 03/05/2025

  This is the first time I file a complaint in this case. Please explain were the duplicate complaint is. 

   

  I began to file one with Rhythm reference an insurance they sold me when I purchased the vehicle back in 2-5-2024, which I lost but it is not the same complaint.

   

   

  Customer Answer

  Date: 03/11/2025

  When I took the vehicle for repair due to cruise control issues and front automatic brake not functioning, I was told that the cruise control and front brake sensor needed repair.  That the error code wouldn't be fixed unless i replaced the bracket and radar. They said that the distance sensor had paint on it which caused malfunction. They also advised that the sensor bracket was bent which was a contributed factor. Both had to be replaced costing approximately $2,000. Mr. ******** told my vehicle's warranty insurance (Extracare) that both were damaged, and the error code was not due to malfunction but due to damage. I advised Mr. ******** that since i purchased the vehicle it had not been damaged or involved in a crash. That the radar was working fine for almost 6 months then it just stopped working. 

  Extracare didn't want to fix the vehicle because they said that the dealer reported that it was damaged, like a crash. I explained to them that it was working for 6 months and then stopped. That the vehicle had not been in a crash and that there was no paint or damaged to car's grill or radar. They refused to believe me and didn't want to pay for the repair.   

  I decided to reset the computer on the vehicle by disconnecting the battery terminal and placing a wire between both terminals. The error code on the sensor was erased and the alleged damaged radar by paint and bent bracket is working just fine. Attached you will find a photo of the vehicle traveling at *********************************************************************** malfunction signs. (The photo shows that the milage is *****. I took the vehicle for repair with the milage being *****, Photo taken 228 miles after taking to **** Nissan) I also included a photograph of the sensor they said was sprayed with paint. it has no paint. All the care needed was for a reset of the system.

  I emailed Mr. ******** (see attached) asking how the sensor could be working by just doing a reset. Their test should have the sensor ID. Nothing was done to it. I feel that Boro Nissan told me that they both needed to be replaced to charge me $2,000. They never attempted to do a reset. during the diagnostics. Neither the sensor or bracket is bent, defective or painted. They are working just fine. The Nissan receipt states that they have a fair price guarantee and that they are transparent. Resetting a sensor is not the same are replacing it and the bracket. I am requesting for Boro Nissan to answer why they attempted to perform a repair that wasn't needed and would have cost me $2,000. Additionally, they reported that the vehicle was damaged and painted when it is false. Mr. ******** has not replied to my email. 

  I understand that the Service Advisors work on commission. You can see from the documents provided how they manipulate prices, they write in the repairs 2 different prices for an oil change. The charge the highest. Now they were going to charge me $2,000 for a repair that the vehicle didn't need. Not only that they insinuated that the vehicle was involved in a crash (bracket bent) and that I fixed it damaging the sensor which is false. His false statement caused my Warranty not to provide the funds needed for the repair. I asked him to please advise them that the vehicle and sensor were not damaged and just needed to be reset just in case it fails at a later time. I told him that I would take the vehicle for him to inspect and provide him with the photos. I have video of the car working as it should be. 

  It is very difficult to trust a Service Advisor that has done this. I feel that he was trying to take advantage of me. I would like an apology for alleging that I was not reporting a crash, and that the equipment was damaged due to paint and a crash. For him to advise Extracare Warranty that the part was not damaged or over sprayed like he presumed. 

  I would also ask for the CV axle to be repaired without me having to pay an extra $100. he said that the diagnostics ($99.95) would apply to the repair. That I could bring it at a later time and not pay again. I would also like an explanation as to why they are not transparent in prices as they promise. 

   

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  Customer Answer

  Date: 03/12/2025

  I researched the internet for problems with 2021 Nissan Altimas. The same vehicle I own. There are numerous complaints due to the radar sensor being faulty and showing errors. This is the same issue I had.

   

  Attached is a website for attorney's who represent issues pertaning to the lemon law. They list the issues that Nissan has had with the braking/cruise control radar and faulty reading.

   

  Mr. ******** should have know about the issues related to the faulty readings like I have had. Not assumed or alleged that the car was damaged and spray painted causing the faulty reading. Even after I told him that when I purchased the vehicle the front radar was working perfectly and it just stopped working.

   

  The car has no damage to the front grill, was not involved in a crash, or painted since I have owned the vehicle. He insisted that it was the paint and bent bracket which both are untrue. If it was a fact the radar would have not worked after being reset.

  Those radars have to be adjusted and appear to be fragile. The slightest mis alignment or paint ( which it wasn't painted) would keep the radar from functioning after a reset.

   

  I felt that Mr. ******** was accussing me of lying about the vehicle not having been involved in a crash. It is very frustrating when I tell him that it wasnt and he kept saying that the damage was the result. 

   

  Now I look like a person that tried to rip-off my Extracare vehicle warranty by damaging the vehicle in an accident, lying about it, in order for them to repair it. Extracare took Mr. ********** presumptions over fact. 

   

   

   

  Business Response

  Date: 03/17/2025

  We are sorry that the client had a poor experience with us. We do not disconnect batteries to bypass codes as they will come back at some point, and he will need to repair them. We will reimburse the client the diagnostic fee as a goodwill action. Also, will offer a 10% discount on the repair that was quoted as we feel confident that the repair is needed to fic the problem long-term.  I will have a Service Manager contact him. 

  Customer Answer

  Date: 03/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to be provided with a name and number of the Service Manager. I am thankful for returning the diagnostic fee for the ***** SENSOR. I can not replace it because it is working fine. However, there is the repair of the CV axles pending. I was told that the diagnostic fee I paid would apply to the repair. Service Advisor ******** said that the diagnostic fee doesn't and I had to pay and extra $100 which is the deductible the Power train Warranty. Will **** Nissan fix the CV Axles and not charge me another $100.   
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to address the prolonged and frustrating situation surrounding my vehicle purchase on May 17, 2024.From the outset, I want to express my dissatisfaction with this experience, as it has been marked by significant communication breakdowns and the evident failure to provide the promised level of service. After spending $21,000 on what was purported to be a reliable vehicle, I faced serious malfunctions within the first 24 hours, leading to multiple service visits and ongoing safety concerns.Partial Timeline of Events:May 17, 2024: Purchased vehicle for $21,000.May 18, 2024: Notified the dealership of major malfunctions which jeopardized my safety.May 22, 2024: Vehicle was picked up for service, and I was provided a loaner car.May 24, 2024: Upon return of the vehicle, more issues persisted despite previous assurances of repair.June 5, 2024: Vehicle returned and malfunctioned on the same day dealership made aware July 23, 2024: Svc Mgr acknowledged vehicle should not have been sold given significant issues Key Concerns:Safety Risks: The vehicle has been acknowledged as unsafe to drive by several leadership team members at dealership. The fact that these defects became apparent shortly after purchase raises grave concerns about the dealerships practices and commitment to customer safety.Resolution Process: In the most recent communication, there were indications that the dealership is still searching for a replacement vehicle that meets my previously mentioned specifications. However, I feel compelled to express that I am unwilling to wait indefinitely for a resolution, nor will I accept a vehicle that does not meet my criteria or needs.Please provide a definitive date by which you will resolve this issue with a replacement vehicle or alternative solution.Outline what steps will be taken if a suitable replacement cannot be found.I would like this issue to be escalated to a higher management level if it cannot be resolved.

  Business Response

  Date: 08/14/2024

  We have been in communication with the client and offered to repair the issue. She is currently in a loaner vehicle. We would like to get our vehicle back soon as well. Can you have her come see me personally with my General Sales Manager and Service Director so we can come up with a solution. We can't make the 2019 vehicle new but we can trade her into another vehicle. We are reaching out to her today. Let's get this resolved.

   

  my direct number is ************

   

  *******************

  Owner Murfreesboro Nissan

  Customer Answer

  Date: 08/15/2024

  The offer to fix the car was made almost 90 days ago, however, in our meeting today Mr. **** stated that they don't even know what's wrong with the car and they've had it for an super extended period of time...Which is why I'm on the loaner. Mr. **** offered to fully refund the $21,000 which I agreed to. This has not been as of yet. Based o  the meeting, tnkx should take placd on 8/15/24. Once that has come to fruition, then this is resolve.

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle been in their service shop for 30 days no ETA on parts ... Very poor communication from all departments especially the service.... Still waiting for loaner car

  Business Response

  Date: 05/30/2024

  We apologize for the inconvenience and poor communication. I just tried to call you personally and your VM is full, perhaps that is why we have not connected as often. We will have a loaner ready for you. Please contact ********************* ************. We appreciate your patience and business

   

  *******************

  Owner 

  ************

   

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Follow up to continue complaint against the unethical dealership practices of Murfreesboro Nissan.New car purchase of Nissan Rogue in October 2023.Upon purchase I identified a hood clearcoat problem in the finish which was attributed to tree sap or bird excrement sitting on the finish for a prolonged period without proper washing waxing while on the lot awaiting purchase.The car has a March 2023 manufacturing sticker.Im filing a formal complaint after discovering the hood work originally approved was now denied and out of warranty.I initially went through Nissan consumer affairs with 2 different customer service liaisons.I opened a complaint and case#******** was initiated.Nissan came back with a final denial as not a Warranty manufacturer issue.I explained and told them that it was dealership negligence and they even scratched my drivers door jam when I left it in their possession the 1st time and couldnt complete the hood work due to dereliction on scheduling between Murfreesboro Nissan and Alliance Auto body.I didnt appreciate the unethical approach to my issue by trying to put the responsibility on Nissan Corporation as if it was a factory blemish.Unfortunately Nissan Consumer affairs had no interest in investigating the dealership itself and their shady practices of how Ive been handled as a customer.The staff at Alliance Auto body are perplexed and havent seen this before with them and a Murfreesboro Nissan customer.**** at Alliance Auto body and myself have been diligently trying to get this resolved and couldnt get both items approved for work and getting realistic scheduling dates for the work to complete.I feel as a customer I shouldnt have to do my own efforts in scheduling this between the dealership and the middle man Alliance Auto body.**** at Alliance has been more of a customer advocate for me than anyone from ********************** Corporation has.He has all documentation regarding this issue and provide 1 invoice he sent me.BTW feel free to contact him.

  Business Response

  Date: 05/10/2024

  I am sorry that we have failed to address your concerns. *********************** will contact you so we can figure a way to help you. I authorized her to step up on a trade-in valuation. Maybe that is a good option and we can get you in a 2024 Rogue. Either way, we will do our best.

   

  *******************- Owner 

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here's a breakdown of the situation: Back on 5/27/21, I purchased a new transmission from Murfreesboro Nissan for my 2014 Nissan Pathfinder when it had 128k miles. ********** seemed fine at first, but a few months later, on 2/18/22, I got the *** flush at 146k miles as advised. I mentioned that my Pathfinder was jerking, similar to when a transmission issue occurs. However, I was reassured that it was normal. Concerned about the ongoing transmission problems, I visited Murfreesboro Nissan on 9/16/22, when my check engine light came on. I specifically requested a diagnostic test and mentioned the transmission issue once again. However, I was informed that the problem was with the catalytic converter and was once again told it was normal for the transmission to feel that way. Months passed, and on 12/2/22, at 159k miles, I returned to Murfreesboro Nissan for another diagnostic test. The situation had worsened, and this time the service advisor confirmed that the problem was indeed with the transmission. To my dismay, the advisor even admitted that she wished she had advised me to sell the transmission when I purchased it in 2021, as they apparently have consistent issues with their ***s. She acknowledged that going from 128k miles to 159k miles should not require a new transmission, especially after getting the *** flushed as recommended. Needless to say, I am extremely disappointed and I am appealing for a resolution to this matter. Unfortunately, I haven't been able to drive my vehicle at all, and it sits idle in my driveway. To add to my challenges, I gave birth shortly after being told of the *** issue on 12/22/22 and have been dealing with several medical complications for both myself and my baby, resulting in numerous surgeries and mounting medical bills. It has been a difficult time for us, and we are in desperate need of our vehicle for daily transportation, taking our older kids to school, attending doctor ************* etc.

  Business Response

  Date: 03/13/2024

  We have reviewed the repair order history. Our team documents everything on every visit. There is no indication of a CVT issue until the last visit. We can't replace the transmission for free as it is out of warranty. We can *************** her out of the vehicle and helping her there, if that is an option. Please have conact me directly to discuss.

   

  *******************- Owner/GM

  ************

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21419193
  
  I am rejecting this response because:
  
  Dear General Manager,
  
  I am writing in response to your recent communication stating my issues weren't properly documented. Showing profound disbelief, as I had conscientiously reported my vehicle's concerns as they arose on 2/18/22 and 9/16/22, where I explicitly notified your service department about a looming transmission issue, only to be told that there wasn't any problem. They failed to document it, though it was mentioned. 
  
  This, tragically, ended up being not the case, as on 12/2/22, it was, indeed, the malfunctioning transmission that had created the issue, despite all earlier assurances to the contrary. 
  
  With less than 30k miles from getting a new *** transmission, it's inconceivable that I'd experience the same problem once again. Especially after diligently following professional advice from your team to get the *** flush performed. 
  
  It brings me to wonder: was the "new" *** transmission genuinely new, or could it have been used or refurbished? I find it hard to believe that a new Nissan *** transmission would start to malfunction and completely go out at 30k miles with having the recommended *** flush done at 20k miles after receiving the new Nissan *** transmission, then only 10k miles shortly after that before needing to be replaced yet again. Is that the brand and product you can proudly stand behind?

  That being said, I firmly believe that the right action on your part would be to replace the transmission, considering I have done my due diligence as a responsible customer. Looking forward to the resolution, I rightfully deserve . 

  
  

  Business Response

  Date: 03/18/2024

  We are happy to look at the vehicle and see why this is happening. We document all services in order to keep track of every vehicle. If you are able to bring the vehicle in for an inspection, I will have my team inspect it and see if we can determine why you are having the issues. 

  please contact ********************* or *********************** at ************

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/26/2021 my wife and I were trading out car in on a new 2022 Nissan Frontier. I do not know what my rights are or what legal avenues I can take. But to me this is simple, Nissan made a contract with me containing a 'We Owe You" signed agreement. They have failed to honor the contract agreement. At this point I have to believe, Murfreesboro Nissan deliberately deceived us to make a sale and they have no intention of Honoring the contract. While Nissan was showing us the Frontier, I took notice that it did not have LED headlights. Which was something we wanted. As this vehicle did not have LED headlights, I refused the Frontier and wanted no further dealings with it. My wife and I were about to leave when the salesman came out and offer to get the LED headlights install. And wanted to know if arrangement could then be done to purchase the truck. Later during the paperwork stage Nissan promised to get and install the LED lights. At which time a "We Owe You" agreement was made and signed. Given that this was done we continued with the financing process. ***** was in full swing, so delays were expected waiting for the LED lights to arrive. After a couple months went past still no Lights. And I began calling Nissan trying to find out what was going on. Now we are in 2023, and I am still trying to get this problem solved. A salesman directed me to current Sale Manager: *********************, we talk and I told **************** how I felt about this situation. And that I felt Nissan either lied or mislead us during financing of this truck. Obviously, **************** said he would get this problem solved right away. 2 weeks later their service **** call me and said they would check with **************** as to what he wanted done. Again, I have made several phone calls to **************** which have not been answer not even a return call.

  Customer Answer

  Date: 09/29/2023

  That document I do not have, it is however on file with my full contract agreement as required by law at Murfreesboro Nissan. That was also confirmed by ************************* - Sale Director.

  Business Response

  Date: 09/29/2023

  Please have the client come see me with the we owe referenced. We stand by a written agreement. My cell is ************

   

  *******************- owner 

  Customer Answer

  Date: 10/12/2023

  Sorry I did know I had such a short time limit. As to my complaint against Nissan in Murfreesboro, TN. 

  We had a talk with Mr. ******************* the owner, who had his department manager make sure the LED Light were order which ended up not being the case.  

  NO, my compliant has not been resolved. Again, Nissan has given excuse due to warehouse problems, then they said LED lights were never made for the Frontier. In which case I told Nissan if that was the case then Nissan flat out lied when the during the sale of my Frontier, yes, the conversation got heated. As I was walking out preparing to leave. I ran into Mr. **** in the parking lot and of course, I demanded answers. Mr. **** told me he thought the problem was taken care of. Then he had ************** look at the light and he assured me he would get the lights and install then. But it would take a couple weeks to get then. 

  So, I am still waiting for Nissan of Murfreesboro to honor the contract agreement they made with me. 

• Initial Complaint

  Date:09/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between May 10th, 2023 and May 17th, ************************************************************************************************************** and found it located at Nissan Of Murfreesboro. It was a "Certified Pre-owned" Vehicle which meant that Nissan "Guarantees" the car was inspected for any issues or problems. I test drove the vehicle and all seemed well. Plus, Nissan included a powertrain warranty which was applicable for the first 3 months (covers engine and transmission) So I went ahead and bought the car and within the first week of having the vehicle the thermostat went out during a trip with me and my fiance. Leaving us stranded in *********** with no way back home to ********. We spent the night there and had a mechanic look at the issue in the morning. He told us it was a thermostat issue and fixed it. Which I found odd since Nissan inspects every "certified pre-owned" but we took our car and went back home, only to have the entire engine itself absolutely give out on me in the next 3 days. Obviously frustrated, I took it into the dealership hoping get them to use the warranty they promised only to be told that the warranty was no longer valid and did not cover the damages. I was informed I had to pay $5,000 out of pocket and was left with no vehicle, no warranty, and no solution. When I tried to get an explanation I was simply brushed off and told "look at your contract". In the last 3 months I have desperately tried to talk to someone who could help me with my situation but none of the employees seem like they want to help. Ive been hung up on, ignored, and rejected. They still have my vehicle in their service lot, collecting dust, with no chance of being repaired any time soon. Please Help.I am now further in debt with out a means of transportation for work. I have lost money and lost job opportunities due to the incompetent and irresponsible actions of the employees of Nissan Of Murfreesboro. My credit is ruined and ive had no support.

  Business Response

  Date: 09/12/2023

  We are very sorry that this customer is dealing with an issue on his 2014 Durango. The vehicle was not a certified pre-owned as it is not a Nissan, either way my service team informed me that the extended warranty will not cover the repair because the customer drove the vehicle while overheating for an extended period of time. The thermostat failed while he was driving, and he kept driving causing the engine to fail. We have attempted to trade him out, but his credit score is making this option a challenge. We are offering him a discount to fix the issue at our shop or he is welcome to explore other options. We are not responsible for this fail but are willing to assist with a discount if possible. 

   

   

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************************************

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in May of 2019 I purchased two vehicles from Murfreesboro Nissan (2019 and 2016 Nissan Altimas) along with an extended warranty for both cars. Turns out neither extended warranty has been activated from the dealership and CNA (extended warranty company) said the warranties have been terminated. I have been speaking with *********************** and a *********************** without any resolve and continue to be told "I will check with accounting", "they are speaking with CNA now", "I am speaking with corporate who is speaking with CNA" now and nothing..no updates. My 2019 ****** is currently in the shop for a bad radio which costs over $2,000 to fix but is covered under this warranty I purchased but the dealership never activated.

  Business Response

  Date: 05/31/2023

  We verified that all contracts are active. We apologize for any inconvenience.

   

  *******************

  Owner/EM ************

   

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Murfreesboro Nissan placed an ad stating they would pay off any trade no matter how much was owed yet when I contacted them they did not offer to pay off the trade they neglected to fulfill the promise their ad made. They negatively affected my finances credit by running it even tho they neglected to offer any pay off

  Business Response

  Date: 12/28/2022

  The issue we encountered has to do with credit. The bank did not approve the loan and requested additional down payment for the approval. We will contact the customer and see if they can come up with more money down in order to fulfill the k's request.

   

  *******************