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Business Profile

Insurance Companies

Corebridge Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Companies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 505 total complaints in the last 3 years.
  • 186 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I am rejecting this response because: the information provided by American General/Corebridge Direct was incomplete.  The company is, no doubt, well aware of the information requirements for effecting a transfer of an annuity from one financial organization to another.  My brokerage informed me that in addition to the small amount of information they provided, that they were also obligated and required to provide me:  Name of Product

    Issue Date
    Total Value of the annuity (not just my portion)
    Estimated purchase payments
    Amount surrendered to date (if any)
    Guaranteed minimum death benefit
    Cost basis
    My portion of the annuity
    How many beneficiaries were listed.

    Once again, they've demonstrated a continuation of their efforts to obstruct and delay efforts to collect from them.  It seems this company is making every effort to cheat its customers and beneficiaries rather than to provide the services they contracted to provide.

    Business Response

    Date: 04/16/2025

    Please accept acknowledgement letter as complaint has been received and under review.

    Business Response

    Date: 06/04/2025

    Please review the attached letter acknowledging receipt of the complaint.  The Company will be providing a direct response separately to the complainant addressing the matter. 

    Customer Answer

    Date: 06/10/2025

    I am rejecting this response because:  No correspondence from American General has been received, in any form, since 4/18/2025.  Correspondence received on 4/18/2025 was unsatisfactory as it failed to provide the requested information to which I am entitled by industry standards and statute.  American General is still refusing to provide information necessary to effect transfer of the annuity from American General to my brokerage (Ameriprise Financial Services) in violation of my statutory options regarding the anuity.

    Business Response

    Date: 06/20/2025

    Please review the attached letter acknowledging receipt of the complaint. The Company provided a direct response separately to the complainant addressing the matter on 6/17/2025.

    Customer Answer

    Date: 06/24/2025

    I am rejecting this response because:  American General Life simply provided a duplicate of their previous incomplete information regarding the annuity.  Curiously, but unsurprisingly, they failed to make any reference to their failur to process and pay my 4/29/2025 claim for the annuity.  Simply just another demonstration of their pattern of obstruction and delays. 

    Customer Answer

    Date: 06/27/2025

    My mother died 12/19/24. I received a letter and death claim forms from American General Life Insurance Company dated 1/28/25 notifying me that I am the/a beneficiary for a financial product (the forms suggest an annuity but does not so state. When I contacted their customer **********************, I was told I could not be provided any information due to privacy concerns. I was told to email a copy of her death certificate to their customer ********************** email, together with my request for information. I emailed them as directed and requested the information I need to move the annuity to my brokerage. As of 4/9/25, I've sent four requests for information, each accompanied by a copy of the death certificate. Each time they've failed to provide the requested information, stating only that my claim was incorrect or incomplete (I've yet to submit the claim as I don't have the information required from American General to do so. I don't wish to pay unnecessary taxes that could be deferred by moving the annuity to my brokerage. My brokerage is willing to accept the annuity, however, they cannot do so without being provided the information necessary to accept the transfer. *** has, with their latest two letters, sent a form asking me to authorize an unidentified person as my power of attorney. I'm very concerned as I've neither appointed such nor do I have any intention of doing so.

    Business Response

    Date: 07/07/2025

    Please review the attached letter acknowledging receipt of the complaint.  The Company will be providing a direct response separately to the complainant addressing the matter. 

    Customer Answer

    Date: 07/10/2025

     
    Complaint: 23209382

    I am rejecting this response because:  The response provided by Corebridge Direct/American General Life Insurance was merely a duplicate of their previous responses. Not only did it fail to provide the required information, it also stated, without justification, reason, or merit, that my claim was incomplete.  I have sent Corebridge Direct/American General Life Insurance, by registered mail on 7/7/2025, a final offer for them to settle their indebtedness to me as beneficiary of an annuity.

    Sincerely,

    ****** *******

    Business Response

    Date: 07/10/2025

    Please review the attached letter acknowledging receipt of the complaint. The Company will be providing a direct response separately to the complainant addressing the matter. 

  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American General paid only $3000 of a $5000 life insurance policy. They wont or can't give me or the funeral home information as to why they shorted the lump sum payment by $2000. They say they put in a request for call back but no one ever calls. When I tell them I've already requested a call back I was told that those requests have to be approved before a claim specialist actually calls. My loved one purchased this policy in 1962, Paid way more in premiums than the policy is even worth. I have also filed a complaint with the **** of Insurance.

    Business Response

    Date: 06/26/2025

    Please review the attached letter acknowledging receipt of the complaint.  The Company will be providing a direct response separately to the complainant addressing the matter.

    Customer Answer

    Date: 06/26/2025

     
    Complaint: 23480431

    I am rejecting this response because:
    I have made several attempts to solve this directly with American General to no avail. Ive left several requests for a call back with no response. 
    Sincerely,

    **** ******

    Business Response

    Date: 06/26/2025

    Please review the attached letter acknowledging receipt of the complaint. The Company will be providing a direct respnse separately to the complainant addressing the matter. 

    Customer Answer

    Date: 06/27/2025

     
    Complaint: 23480431

    I am rejecting this response because:
    I will not accept the response until I actually hear from this company. Part of the complaint is their lack of communication and inability to properly explain their actions concerning this matter.
    Sincerely,

    **** ******

  • Initial Complaint

    Date:06/05/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see the attached document.

    Business Response

    Date: 06/27/2025

    Please see the attached case closure letter.  Thank you

    Customer Answer

    Date: 07/01/2025

    I am satisfied with the outcome of my complaint and wish no further action to take place.

    Sincerely,

    **** Ditoro 

  • Initial Complaint

    Date:02/11/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are saying I have life insurance with them and it is with General Life. They have a policy number and other things on an invoice but I have never had insurance with them. They are asking for $202.76 for a payment but I don&#**;t have insurance with them.I would like for them to stop contacting me because I don&#**;t have insurance with them.

    Business Response

    Date: 02/14/2025

    Acknowledgement Letter

Corebridge Financial is NOT a BBB Accredited Business.

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