Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work happened on 12/09/2024 I paid the company $9,300 for gutters, downspouts, aluminum wrap, vinyl siding and some freezeboard at the tops of windows.While they did the gutters and downspouts they did not do the vinyl siding on the roof of my porch and the trim of that porch in aluminum. Also, some of the trim on my larger porch that they did the vinyl siding, they wrapped the side in freeze board and not aluminum. And the back of the house they did not replace the soffit.I did financing and was charged $69 by the financing company to "activate" the account when I was told the financing was free. Technically the account was activated by FlowShield Gutter Protection when they did the initial ******* home is in ******* and I don't think they are licensed in AL and I fully intend to take them to court over this issue.

  

  Business Response

  Date: 01/18/2025

  Ms. ***** entered into a contractual agreement with FlowShield Gutter Protection on December 7th. On December 9th the work was performed. Ms. ***** was not satisfied with the work initially and spoke with a representative from our company. This occurred around the holidays, so timing has obviously been an issue, but we assured Ms. ***** that we would get an installer out to her home to rectify any problems she may have. All of the work that was agreed upon and signed for in the contract has been completed. We have made an effort to alleviate any concerns Ms. ***** might have about her project. This morning (1/18), we spoke with Ms. ****** I asked her simply what we could do to fix her problems. We offered to send another installer out to her house to fix any problems she can point out. The only thing Ms. ***** wants is a payout of $5000. Ms. ***** provided no justification or reasoning for this seemingly arbitrary monetary demand. She told us that if she is not paid this $5000, then she will pursue legal action. The fact that she will not allow us to fix any alleged deficiencies in our work leads me to feel like Ms. ***** is attempting to extort us. We carry a workmanship guarantee of 1 year and we have tried to honor that guarantee, but Ms. ***** said she will not allow anyone from FlowShield onto her property to assess the work and simply wants money from us. We stand by the quality of our work 100% of the time and we want nothing more than an opportunity to fix anything that may be an issue. 

  Customer Answer

  Date: 01/19/2025

   
  Complaint: 22828368
  
  I am rejecting this response because:

   

  The above is a copy of the email that I sent to Flowshield and I didnt hear back until I filed a complaint about them. They made a huge mess when they came and did the original work and Im close to having all that mess cleaned up. Also, they are not registered in *******. I will let my lawyer deal with them. Yes, I did say I would settle for $5,000 and they declined so no I am not dropping my complaint.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 01/19/2025

  In my previous response the word registered should read licensed.

  Flowshield Gutter Protection is not licensed in AL so I do not want to allow them to do more work on my home and they also ignored my requests until I filed a complaint.

  Customer Answer

  Date: 02/06/2025

  Why would I use the BBB when they are not holding the company liable for doing work in AL when they are not licensed in AL?

  I feel like you all are bought out by these companies and are not helpful to report the truth to the public.

   

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Flow Shield Gutter protection to install new gutters on my home July 24th 2024. Their installation involves a warranty. The next day after installation, I noticed they forgot to install a small piece of downspout. Called the company back to fix the downspout and I have not been able to get them to come back to fix it, even though the install came with a warranty. I have called two different sales numbers and have been promised someone will come back to fix. Each time they say someone will come tomorrow. Tried calling their **************** number three time over three days and left a voice mail with no answer to the call or return call from the voice mail. They did not complete the install as promised and they are not upholding the warranty that was promised.

  Customer Answer

  Date: 08/15/2024

  Update. The business reached out and completed the work as requested.