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Business Profile

Electric Companies

MIDDLE TENNESSEE ELECTRIC MEMBERSHIP CORPORATION
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for MIDDLE TENNESSEE ELECTRIC MEMBERSHIP CORPORATION's headquarters and its corporate-owned locations. To view all corporate locations, see

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MIDDLE TENNESSEE ELECTRIC MEMBERSHIP CORPORATION has 7 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/3/25, a line crew was completely blocking the entrance and exit to where I live. They were also blocking an area well off of the road. They made us pull through our neighbor's privately owned field to get around their mess. Everyone I spoke with either couldn't speak English or just didn't care -- at all. All I asked for is mine and my husband's car to be washed after this incident. I just bought a brand new car less than a week ago and going off roading in it is not acceptable.

      Business Response

      Date: 07/08/2025

      Tell us why Hello *******,


      It was good speaking with you yesterday. Again, I apologize for the inconvenience caused by the line crews. I will contact you later this afternoon to ensure we have addressed your concerns.

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received my latest electric bill and noticed it was more than it previously was. I looked through all my communications to see if there was an increase notice and there was not. I called today and spoke with ****** and asked her about this. She could not tell me if/when an increase was sent and and directed me to a website to do the calculations. I again asked when we received notice of the increase and she could not tell me but did say there was an increase. I was again directed to the website for calculations. After asking to speak with someone that could help she said someone else would call and HUNG UP ON ME. I want to know when I was told of the increase and the calculations on how my electric bill is calculated.

      Business Response

      Date: 03/17/2025

      Hello,

      Thank you for contacting us regarding your recent electric bill and for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration you have experienced. A Supervisor from the ************************** will contact you directly to explain the details and calculations of your current bill
       If you have any further questions or need immediate assistance, please contact me directly at *******************************************************************.

      Customer Answer

      Date: 03/20/2025

       
      Complaint: 23074961

      I am rejecting this response because: no one has contacted me or adjusted my bill. I was not made aware of an increase and you have to give a 30 day notice iof an increase. 

      Sincerely,

      ****** ****

      Business Response

      Date: 03/21/2025

      Hello,


      Thank you for your response. The *************** Manager contacted you today to address your concerns regarding your bill and provide additional details about it. We sincerely apologize for any inconvenience and frustration you may have experienced. If you have any further questions, please feel free to contact me directly at *******************************************************************.

      Best regards,

      Chalisa *******


    • Initial Complaint

      Date:01/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 10, 2025 I am writing to formally raise a complaint regarding an apparent violation of my privacy rights by Middle Tennessee Electric Company.On or around November 2024, I disconnected utility services at ***********************************************, with Account Number ************. At the time of disconnection, there was a credit of $800 on my account from Mid-Cumberland Electric Assistance. I was recently made aware that this credit was returned to Mid-Cumberland Electric without my knowledge or consent. In addition, information about the disconnection of my services was disclosed to Mid-Cumberland, violating my privacy rights. I did not provide explicit consent for the release of any information associated with my account, as required under the Privacy Act and relevant utility regulations. This unauthorized disclosure of my private information has caused me significant distress and raises serious concerns about how my personal data is handled.

      Business Response

      Date: 01/17/2025

      Hi *******,

      Thank you for bringing this matter to our attention. Middle Tennessee Electric is required to return any unused credit to Mid-Cumberland if a member relocates before the credit is utilized. Upon the return of the credit to Mid-Cumberland,a disconnect date of service is not provided. The check is accompanied by a letter detailing the amount of the check, the members name, and the service address. I have attached a copy of the letter for your reference. Please contact the Member Experience Supervisor at ************ or via email at ******************************************************************* if you would like to discuss this matter further. 

    • Initial Complaint

      Date:01/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used less electricity last billing statement than this billing statement however the company, MTEMC charged me $77 more!

      Business Response

      Date: 01/16/2025

      Hi ****,

      Im Chalisa, the Member Experience Supervisor at Middle Tennessee Electric. Ive reviewed your account and noticed that your usage increased in December due to the colder weather. The bill you paid in December covered the period from November 2nd to December 2nd, while the bill due in January covers December 2nd to January 1st. I also checked your billing history for this period, and the usage is consistent with previous years. Please call me at ************ if you would like to discuss your account in more detail.


      Best regards, Chalisa


    • Initial Complaint

      Date:08/08/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MTE employees sneaked into my property without my permission and mutilated a healthy tree that is now dying. They clean cut a half of the tree branches on one side. I did not give my permission to visit my property and perform this mutilation.

      Business Response

      Date: 08/08/2024

      Hello *****************************,


      Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience or disruption caused by the damage to your tree. We are committed to taking the necessary steps to replace the tree.  An MTE employee in our ******************************** will contact you today to discuss this matter.  Your satisfaction is important to us. If you have any additional questions or concerns, please contact Middle Tennessees Member Experience Supervisor, ********************** at ************.

      Customer Answer

      Date: 08/08/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Middle Tennessee Electric has failed to remove the limbs that surround our power lines. We were assured this would be taken care of in January. We have multiple lines going through a very large tree. We are unable to take care of the tree's disposal due to active lines running through the tree. We called yesterday, as an additional part of the tree fell. MTE failed to come out to inspect and stated "we will come service your area in a few years." This is unacceptable, unsafe, and we need this tree removed to prevent destruction of our homes ( part of tree is dead and will fall in next storm).

      Business Response

      Date: 05/22/2024

      Thank you for bringing your concerns regarding trees in the power lines to our attention. We understand the importance of ensuring the safety of our members and the reliability of the power distribution system. We apologize for any inconvenience or frustration this situation may have caused. We value your feedback and are committed to addressing your concerns. Your satisfaction is important to us, and we want to ensure that we fully understand the situation so that we can provide the appropriate assistance. Please contact Middle Tennessees Member Experience Supervisor, **********************, at ************ if possible.
      We look forward to speaking with you soon.

    MIDDLE TENNESSEE ELECTRIC MEMBERSHIP CORPORATION is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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