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          Find a Location

          JourneyPure has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • JourneyPure

              5080 Florence Rd Murfreesboro, TN 37129-2922

            • JourneyPure

              135 2nd Ave N STE 200 Franklin, TN 37064-2523

            • JourneyPure

              22219 Panama City Beach Parkway Palm Coast, FL 32143

            • JourneyPure

              100 S Harbor City Blvd Melbourne, FL 32901-1319

            • JourneyPure - Florida Alcohol & Drug Rehab

              22600 Panama City Beach Pkwy Panama City Beach, FL 32413-1150

            Business ProfileforJourneyPure

            Counseling
            Multi Location Business

            At-a-glance

            Customer Reviews

            3.8/5stars

            Average of 10 Customer Reviews

            Customer Complaints

            12 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers ...Addiction, mental illness, and trauma. Chronic health conditions.

            Business Details

            This is a multi-location business.

            Find a Location

            JourneyPure has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • JourneyPure

                5080 Florence Rd Murfreesboro, TN 37129-2922

              • JourneyPure

                135 2nd Ave N STE 200 Franklin, TN 37064-2523

              • JourneyPure

                22219 Panama City Beach Parkway Palm Coast, FL 32143

              • JourneyPure

                100 S Harbor City Blvd Melbourne, FL 32901-1319

              • JourneyPure - Florida Alcohol & Drug Rehab

                22600 Panama City Beach Pkwy Panama City Beach, FL 32413-1150

              BBB File Opened:
              7/12/2016
              Years in Business:
              10
              Business Started:
              1/1/2014
              Business Started Locally:
              1/1/2014
              Business Incorporated:
              1/1/2014
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • JourneyPure - Tennessee Alcohol & Drug Rehab
              • JourneyPure - Nashville Addiction Treatment & Suboxone Clinic
              • JourneyPure - Franklin Addiction Treatment & Suboxone Clinic
              • JourneyPure - Murfreesboro Addiction Treatment & Suboxone Clinic
              • JourneyPure - Nashville Drug & Alcohol Rehab
              • Journey Pure - Nashville Outpatient & Suboxone Clinic
              • Journey Pure - Kentucky Alcohol & Drug Rehab
              • Journey Pure - Paducah Addiction Treatment & Suboxone Clinic
              • Journey Pure - Elizabethtown Addiction Treatment & Suboxone Clinic
              • Journey Pure - Lexington Addiction Treatment & Suboxone Clinic
              • Journey Pure - Louisville Addiction Treatment & Suboxone Clinic
              • Journey Pure - Knoxville Alcohol & Drug Rehab
              • Journey Pure - Knoxville Addiction Treatment & Suboxone Clinic
              Business Management
              • Ms. Nicole Barnes
              • Ms. Jamie Bercich, Business Manager
              • Ms. Tiffany Douglas, Executive Director
              • Mr. Andrew Bramlett, Director of Marketing
              • Mr. Brett McGennis, CEO
              Contact Information

              Principal

              • Mr. Andrew Bramlett, Director of Marketing

              Customer Contact

              • Ms. Nicole Barnes
              • Ms. Jamie Bercich, Business Manager
              • Ms. Tiffany Douglas, Executive Director
              • Mr. Andrew Bramlett, Director of Marketing
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              12 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/02/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              My wife and I checked my daughter (********) into JourneyPure Murfreesboro on February 5th. This was done after JourneyPure had received approval from her insurance company for a 28-day rehab program. On February 7th a woman in the financial department called me requesting the patient portion of payment for the 28-day program which was $2,300. The woman advised me if I paid the entire balance up front, I would get a 10% discount, making the total $2,070. I gave her my debit card information and paid $2,070 at that time. On either the 15th or 16th I received a call from the same woman (with my daughter in the room) advising that the insurance had re-evaluated the case and only approve 14 days, cutting the program from 28 days to 14 days and was advised after the insurance paid, we would receive a refund of the difference that we owed. May 23rd we received a bill and my wife called and when she spoke with *****, she was advised that the $2,070 payment was never entered and when it is entered it left us with a credit balance of $1,254.24. After numerous calls where we had to leave a message and never received a call back, my wife finally talked to ***** again and she said the refund had been approved and was submitted to the refund department. My wife asked why they just don't send our refund and was told that they don't do it automatically, that we would have to continue to call them over and over to get the refund. My wife called on July 26th, Sept 11th, and December 1st leaving a message for a return call each time, but never getting a return call. This has gone on for 10 months and they have known they owe us a refund of $1,254.24 for 7 months.
              Read More

              Customer Reviews

              10 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rodney J

              01/30/2024

              They really helped me out and are constantly helping me find my way through my addiction great place

              Local BBB

              BBB of Middle Tennessee

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