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Business Profile

Auto Lube

Valvoline Instant Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18579498

    I am rejecting this response because:I have not seen the picture or video   A third party has not seen the picture of video  

    They are lying   


    Sincerely,

    *************************

    ey said they will get back with me the next day. I had to wait in my car for someone to take me home.Next day @8:00 a.m I received a call from customer care with ****** the ********************** location manager. She tried to blame me for not bring the car immediately back and that they did nothing wrong and hung up on me since I said some strong words to her after that.I had to get my car towed to a mechanic. With it being a ********* they were afraid to deal with it because of the complexity. I called a ******** dealership. They towed it. They had the computer hooked up it and nothing came up wrong, but that the oil filter was not tightly on. They added oil and I picked my car up. I sent in receipts for reimbursement and ****** denied my claim with Valvoline. I was told by the claims department that they stand behind their manager's decision and the decision is final. They deny the claim and that's it?! I need reimbursement! I have receipts/proof they were in the wrong.

    Business Response

    Date: 12/23/2022

    We are in receipt of this guests claim. Our records indicate this guest had a claim with us that was thoroughly investigated by our upper management team. Management reviewed video footage, and also have video footage of us showing the guest the leak on the opposite side of the engine. We also have a photograph of the filter when the guest came in. We confirmed to the guest that this was not an error made by us but in fact an issue with the engine leaking prior to her visit with us. The final decision lies with the management team and they have determined the guest's visit was handled properly. This claim is closed, denied, and no further action will be taken.  

Valvoline Instant Oil Change is NOT a BBB Accredited Business.

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