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Business Profile

Apartments

Cobalt Row

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Apartment 133 was occupied by three individuals for a number of years. They were instructed to patch any nail holes in the walls but never instructed to paint and or shampoo the carpet upon exiting the apartments. The 133 unit were cleaned upon exist. Their damage statement was issued later which included normal on- going maintenance functions that were applied indiscriminately among the three renters and the charges were not damage related. The initial damage bill was for carpet replacement of the common areas and full shampooing of the bedrooms and full painting of the bedrooms and cleaning of common area. After my complaint they removed carpet replacement with charges for shampooing and full painting but not all of renters were charged. Now Cobalt Row is now threatening sending to collection without addressing their extensive damage policy. Also, Cobalt Row failed to acknowledge the condition of the unit prior and the complaints that were issued to them ns prior to new occupants; painting, shampooing and or carpet removal.See email about exiting requirements form Cobalt Row.

    Business Response

    Date: 10/17/2022

    Contact Name and Title: ***************** Property Manage
    Contact Phone: **********
    Contact Email: *************************
    Good afternoon, We are sorry to hear about the issues you are having. When residents move out of units they are instructed to return the unit to move in ready condition. They are instructed to review their own move in condition form to ensure they have corrected issues they caused during their lease term. We do send out emails letting residents know what the charges are and the amounts. We send out information letting residents know what we look for when we are walking units after move out has occurred. We take photos of any damage charges on the account and only charge according the damage photos that were taken and based on the move-in condition form that was submitted. We do have a dispute process that residents and our managers go over photos and charges and we work to resolve the issues that way.

Cobalt Row is NOT a BBB Accredited Business.

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