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Business Profile

Web Hosting

Vytocor Web Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/01/2024 04/12/2024 Attempted to utilize marketing services for my business once owner sent me a draft I was not satisfied with the results was not creative like I asked instead of revision I asked for a refund spoke with ****** on several occasions stating he would give me a refund account specialist involved ****** asked for my information and mailing address never received any correspondence put a ticket in for this matter the issue still not resolved this was paid via ****** asking for a full refund

    Business Response

    Date: 08/11/2024

    We are sorry to hear that you are unhappy with the service.

    Though we have a refund policy pertaining to deposits on custom design services, it is our aim to work with any client to resolve a matter. Though we received no feedback pertaining to why a partial refund was requested, we did agree to the partial refund for services. I did also engage with ************** via chat support, and expressed that I would keep her updated on the matter until it was resolved.

    Judging from this complaint, our followup time was not sufficient to her liking. We have created a support ticket for the payment reversal and we are committed to working with her to resolve this in a manner that is satisfactory for our company, as well as the client. 

  • Initial Complaint

    Date:07/25/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a website from a *************** I had used previously, **** Corp. Long story short I was given the run around for months, was finally told the site was complete and ready for review. I was sent an invoice, in which was paid in full and sent a generic mock-up of what was supposed to be my site. None of the pics provided were included, and it was a mess. It didn't hit on any of the points needed or discussed. When I reached out and emailed are the pertinent information and additional pics that is when the company ghosted me. However, I will be resolving this matter in court. Anyone wanting to reach out, and sign this Affidavit my lawyer will be creating is welcome to do so. I contacted ************************* for the last time today on both his work line and cell. If I do not hear back today I will proceed.

    Business Response

    Date: 07/25/2023

    Since the on-boarding of the initial project, the client has had very little availability. During the development of the requested site, ******* missed multiple scheduled appointments, missed the deadline for providing the requested materials needed for the development of the website, and would often delay is responding to our communication attempts. We have multiple documented instances of this being the case. We expressed to the client that her lack in communication ultimately caused delays in the our turnaround times. We have been extremely patient in working with the client to complete the project.

    After multiple points of contact, we received the requested content and completed the initial drafting of the site. Once the 1st drafted version of the site was completed, the client submitted revisions (which were also delayed). Upon receiving the revision, our team updated the staging site. The client did express that she was unable to view the updated site. Our team scheduled a phone conference, which ******* ultimately did not attend. There has been an extensive lack of accountability on the client's behalf. In light of *******'s inefficient communication and cooperation to complete the project, our team has been understanding throughout the process, and has made an effort to reach a mutually beneficial solution in this matter. We have provided available options to resolve the matter.

    Customer Answer

    Date: 08/03/2023

     
    Complaint: 20371751

    I am rejecting this response because:
    ****** replied in an email the same day u filed, but since then has made no attempt to reach out and follow thru on a resolution. I have contacted him, and still no response. He has literally taken my money and have not provided me with any product. I don't have anything, not even a mock up website for review. 
    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was referred to **************** and Vytocor to have T-shirts made for my daughter's 10 Angelversary which was April 18th. **************** offered to make the shirts for $10 each and asked me to Cash App him the money beforehand, because as he stated, "Any amounts under $300 had to be paid up front". I Cash App'd the money to him after our conversation. That was on March 15, 2023. I did not hear back from him for over a week. He stated he'd been ill with ***** and he was better and would be getting the project done asap. That never happened, he stopped taking my calls and wouldn't answer texts or emails to Vytocor. Long story short I didn't get the product I paid for and after speaking with 2 other people in his organization I was promised to make it right and they were going to make the shirts and send them to me in ******* so that I would have them for the 18th. That never happened either. I have sent Paypal invoices and Cash App requests to try to get a refund and I am getting no where with this man or his company. I am tired of trying.

    Customer Answer

    Date: 05/15/2023

    The attached folder contains most of the conversations that I had with ************************* and his employees ****** and ***** on different occasions. They all promised to see to the shirts being made and to refund my money. As of this date 5/15/2023 I have received nothing from this company. I am still in the process of trying to work with ************************* to get my money back and he has continued to ignore my requests. To add insult to injury all the while they were blocking my calls, not answering messages left, or text messages. Last month **************** was present to be accepted into the ******* ************ All I want is my money back as I have stated to **************** and each of his employees. They are the ones that made promises. I never asked them to complete the work, but they promised they would. I have now taken the project to another business person and would just like my money. As you see in all the correspondences they had access to my contact information. No one ever reached out to me by email or phone with updates or images of the work to be completed. All the conversations attached were initiated by me.

  • Initial Complaint

    Date:05/24/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This man said he could provide a full body cutout for me. He lied for a month telling me the product was coming and on April 21st finally told the truth that the product was never even sent out. He then informed me that I would have my monies returned to my account by April 25. Needless to say I am writing this BAD REVIEW because it will be May 25th tomorrow and I am still getting the run around and haven't received my refund.

    Business Response

    Date: 06/08/2022

    Consumer Response /* (2000, 6, 2022/06/06) */ Good afternoon, I submitted a complaint in Re: to Vytocor Web Solutions, LLC. I am looking to withdraw it, but I unable to locate it. The issue was resolved. Please inform me on the steps needed to correct this problem. Thank you, ******* ****** XXX-XXX-XXXX ************@gmail.com

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