Complaints

This profile includes complaints for Vytocor Web Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vytocor Web Solutions

  5865 Ridgeway Center Pkwy Ste 300 Memphis, TN 38120

• 

  Vytocor Web Solutions

  PO Box 40844 Memphis, TN 38174-0844

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1, 2025, I paid $300.00 as partial payment to ****** ******-VytoCor Web Solution for a website to be built for my business, Widows and Widowers Matters. Following a conservation with ****** ****** by text message and emails, you were told the payment would be refunded and that it would take up to 10 days. It has now been over a month, and no refund not been received. I am requesting that my $300, be credit back my account in 24 hours. See attachments per ****** ******.

  Business Response

  Date: 09/25/2025

  VytoCor Web Solutions appreciates the opportunity to respond to Ms. ********* complaint and provide clarification on the matter.
  
  We agreed to take on Ms. ********* website project and provided her with a detailed content checklist. This checklist outlined the materials needed from her, including photos and media, in order for us to design and finalize the website according to her specifications.
  It is documented that Ms. ******** requested our assistance in retrieving photos from a device she was unable to access. These photos were intended for use on the website. While this task was outside the scope of our service obligations, we purchased and provided her with an adaptor in an effort to assist her at no additional cost.
  
  Approximately one week later, Ms. ******** inquired about the status of her website. At that time, we informed her that the website had already been completed, and we were only awaiting her personal photos to replace the placeholder stock images. During this conversation, Ms. ******** became upset, claiming she was unaware that the photos were needed for the site. We reiterated that the very reason we had been assisting with photo recovery was to make those images available for her website.
  
  Although the work was completed, Ms. ******** expressed ongoing frustration and became increasingly hostile with our project coordinator. In an effort to resolve the matter amicably, we decided it was best to refund her payment in full.
  
  We have attached documentation showing that a refund was initiated, but the first attempt was returned to our company. A second refund attempt has since been initiated and is currently in progress. We also provided Ms. ******** with an Acquirer Reference Number (***********************), which allows her to trace the refund directly with her financial institution.
  At the time of the original refund attempt, we explained that refunds may take at least 510 business days to clear with her bank. However, Ms. ******** has repeatedly requested that the funds be reversed within 24 hours, which is outside the standard processing timeframe and not something our company can control.
  
  Our intentions throughout this process have been to help Ms. ********* In addition to providing her with a discounted rate due to expressed hardships, we also extended assistance outside of our service offerings at our own expense. Despite these efforts, we remain committed to ensuring her refund is fully processed.
  VytoCor Web Solutions has acted in good faith at every step and will continue to cooperate until the matter is fully resolved.

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! My name is ******** ****** and I entered into a business relationship with Vytocor owned by ****** ****** on June 29, 2025 to have a retractable banner designed and printed for my business. The total cost of the banner was $230.48, but I partially paid for the design phase which consisted of $57.62 on Sunday, June 29. 2025. I paid the balance of $172.86 on 7/12/25. During my final payment, multiple charges (x2) of $172.86 were deducted from my account although only "1" charge should have been deducted. I immediately contacted the owner and was promised 1) a refund of the second charge of $172.86 from Stripe, 2) the file for the design phase of the banner and 3) the actual printed banner size of 33.5"x80" along with the banner stand which (was to be shipped via *****).The owner emailed me on last week (Wednesday, July 16, 2025) stating the banner was to be picked up from his business on (Thursday, July 17, 2025) for delivery to me and that ****** has been notified and I should receive my funds via a reverse charge within 7-10 business days). On Thursday, July 17, 2025, I emailed the owner asking for the ***** Tracking number and Stripe's Reference number for the reversal charge, but he has yet to respond to me and provide me with the details requested. I still have not received the retractable banner via the ***** delivery nor have I received the design file. I called to speak with him directly on today, but he's dodging my calls and emails because he still hasn't responded to my email sent on last week on Thursday, July 17th and a repeat email on Friday, July 28th. The owner was very respondent prior to receiving the total amount and once he received all of the funds; he stopped communicating with me so I need assistance with getting the banner design file from him and now I would like to be refunded for the printed banner since I have not received it yet. I no longer want to do business with Vytocor because the people who represent it lacks integrity.

• Initial Complaint

  Date:08/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/01/2024 04/12/2024 Attempted to utilize marketing services for my business once owner sent me a draft I was not satisfied with the results was not creative like I asked instead of revision I asked for a refund spoke with ****** on several occasions stating he would give me a refund account specialist involved ****** asked for my information and mailing address never received any correspondence put a ticket in for this matter the issue still not resolved this was paid via ****** asking for a full refund

  Business Response

  Date: 08/11/2024

  We are sorry to hear that you are unhappy with the service.

  Though we have a refund policy pertaining to deposits on custom design services, it is our aim to work with any client to resolve a matter. Though we received no feedback pertaining to why a partial refund was requested, we did agree to the partial refund for services. I did also engage with ************** via chat support, and expressed that I would keep her updated on the matter until it was resolved.

  Judging from this complaint, our followup time was not sufficient to her liking. We have created a support ticket for the payment reversal and we are committed to working with her to resolve this in a manner that is satisfactory for our company, as well as the client. 

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a website from a *************** I had used previously, **** Corp. Long story short I was given the run around for months, was finally told the site was complete and ready for review. I was sent an invoice, in which was paid in full and sent a generic mock-up of what was supposed to be my site. None of the pics provided were included, and it was a mess. It didn't hit on any of the points needed or discussed. When I reached out and emailed are the pertinent information and additional pics that is when the company ghosted me. However, I will be resolving this matter in court. Anyone wanting to reach out, and sign this Affidavit my lawyer will be creating is welcome to do so. I contacted ************************* for the last time today on both his work line and cell. If I do not hear back today I will proceed.

  Business Response

  Date: 07/25/2023

  Since the on-boarding of the initial project, the client has had very little availability. During the development of the requested site, ******* missed multiple scheduled appointments, missed the deadline for providing the requested materials needed for the development of the website, and would often delay is responding to our communication attempts. We have multiple documented instances of this being the case. We expressed to the client that her lack in communication ultimately caused delays in the our turnaround times. We have been extremely patient in working with the client to complete the project.
  
  After multiple points of contact, we received the requested content and completed the initial drafting of the site. Once the 1st drafted version of the site was completed, the client submitted revisions (which were also delayed). Upon receiving the revision, our team updated the staging site. The client did express that she was unable to view the updated site. Our team scheduled a phone conference, which ******* ultimately did not attend. There has been an extensive lack of accountability on the client's behalf. In light of *******'s inefficient communication and cooperation to complete the project, our team has been understanding throughout the process, and has made an effort to reach a mutually beneficial solution in this matter. We have provided available options to resolve the matter.

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20371751
  
  I am rejecting this response because:
  ****** replied in an email the same day u filed, but since then has made no attempt to reach out and follow thru on a resolution. I have contacted him, and still no response. He has literally taken my money and have not provided me with any product. I don't have anything, not even a mock up website for review. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to **************** and Vytocor to have T-shirts made for my daughter's 10 Angelversary which was April 18th. **************** offered to make the shirts for $10 each and asked me to Cash App him the money beforehand, because as he stated, "Any amounts under $300 had to be paid up front". I Cash App'd the money to him after our conversation. That was on March 15, 2023. I did not hear back from him for over a week. He stated he'd been ill with ***** and he was better and would be getting the project done asap. That never happened, he stopped taking my calls and wouldn't answer texts or emails to Vytocor. Long story short I didn't get the product I paid for and after speaking with 2 other people in his organization I was promised to make it right and they were going to make the shirts and send them to me in ******* so that I would have them for the 18th. That never happened either. I have sent Paypal invoices and Cash App requests to try to get a refund and I am getting no where with this man or his company. I am tired of trying.

  Customer Answer

  Date: 05/15/2023

  The attached folder contains most of the conversations that I had with ************************* and his employees ****** and ***** on different occasions. They all promised to see to the shirts being made and to refund my money. As of this date 5/15/2023 I have received nothing from this company. I am still in the process of trying to work with ************************* to get my money back and he has continued to ignore my requests. To add insult to injury all the while they were blocking my calls, not answering messages left, or text messages. Last month **************** was present to be accepted into the ******* ************ All I want is my money back as I have stated to **************** and each of his employees. They are the ones that made promises. I never asked them to complete the work, but they promised they would. I have now taken the project to another business person and would just like my money. As you see in all the correspondences they had access to my contact information. No one ever reached out to me by email or phone with updates or images of the work to be completed. All the conversations attached were initiated by me.