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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my truck to get serviced but service was not done correctlyBusiness response
01/10/2024
We have reviewed the ** and the ***** case. The complaint is that you had to replace the *** after we had it in our shop after we cleaned and baked the *** and DOC. You supplied me with some very vague receipts that claims you had them replaced shortly after our repairs with no diagnostics repair order from whomever replaced them. We did test and pin his filters prior to cleaning them reinstalling them and replacing the clamps and gaskets. You also want us not to charge you for Freon that we had to charge the system to diagnose a faulty ** system. We diagnosed the ** system once we had the Freon at the proper level and you declined us to do those repairs and you bought a compressor from front parts and turned it back in for credit because you said you found one online for less money. This is a 14 year old unit and we followed all the diagnostics procedures and made a quality repair at the time. We do not have any supporting evidence proving we made an improper repair and do not see any reason to make any sort of refund on the services you received. We will be responding to the BBB stating as such. Providing them with the invoice and the communications through ***** between Tri State and you.
...Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am an owner of a small trucking company "4 WAY LOGISTICS LLC"". On December 10, 2022 one of our trucks broke down and wehad to tow it to the nearest dealership. The truck was towed to Tri-State Truck Center in ***********, ** and they replaced the differential and a leveling valve on the truck. We picked up the truck on March 31, 2023 and paid the invoice in the amount of $11,383.03. The service team was okay, and I am thankful for their help.Unfortunately, on April 22, 2023 the truck broke down because of poor service quality. We had to repair the truck in order to continue driving, and he was too far from ***********, ** to have Tri-State Truck Center's mechanics fix it, so we had no choise but to fix it in another shop.After the repairs were done, I sent proof of the breakdown to Tri-State Truck Center's Service Team Advisor *********************, along with a repair invoice to get reimbursed. He advised that he sent all the info to the Service Manager and he should get back to me.After a couple weeks of multiple unanswered emails and phone calls, I was able to speak to their Service Manager ************************* and he told me that he will try to help me out, and I should send all the info to his direct email.I did sent all the necessary info with proof, but he never got back to me. I sent both of them one last email before contacting BBB, and asked them to get back to me, so we can at least discuss the issue, but they never replied.I consider that my complaint to BBB is reasonable and that repair shops like Tri-State Truck Center should bear responsibility for services rendered. Especially when they are a pretty big business and an official ***** dealership.Thank You. Regards.Business response
06/19/2023
Followed up with customer on 6/16/2023. Original invoice customer had not sent didn't complete information needed to process request. Explained that on phone conversation with customer on 6/16/2023. Customer supplied additional information with pictures and video. Responded back to customer invoice would be refunded in full. Customer provided information on where to send refund. Check request was turned in today.Customer response
06/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.Thank you so much for assisting me with this case. Your organization makes the business industry better. Regards!
Sincerely,
***********************1333 ****************, ** 60120Initial Complaint
08/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We took vehicle their for repair they changed price 3 times only gave approval for first estimate and they repaired it the way they wanted 2 now they are trying to force us to pay what they want us to pay original estimate is 14,900.00 now they want us to pay 18,900.00Business response
09/29/2021
Business Response /* (1000, 9, 2021/09/08) */ *********** *** <***********@tristatetruck.com> Attachments 2:58 PM (8 minutes ago) to me, *******, ***** See below where the original reply was submitted. Please reach out to me if I can help with anything else. Thanks, *** ********** From: *********** *** Sent: Monday, August 30, XXXX XX:XX AM To: ************@arkansas.gov Cc: *********** Tom <***********@tristatetruck.com>; *****, ***** <******@tristatetruck.com>; ********* ****** <*********@tristatetruck.com> Subject: Customer Complaint No. XX-XXXXX Importance: High See attachment for comments and supporting documentation. Thanks, *** ********** Service Director Tri-State Truck Center, Inc. XXX-XXX-XXXX Main XXX-XXX-XXXX Office XXX-XXX-XXXX Cell ***********@tristatetruck.com www.tristatetruck.com Home Attachments area *********** Tom <***********@tristatetruck.com> Attachments 3:02 PM (4 minutes ago) to me, *****, ******* Sorry, the first one I sent had the incorrect e-mail address. Here is where I corrected the address and resent 4 minutes later.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.