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Business Profile

Tire Dealers

Gateway Tire & Service Center
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Gateway Tire & Service Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gateway Tire & Service Center has 18 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 400+ dollars to have my brakes repaired and rotors resurfaced Decembs 2022. I noticed that I heard a screeching sound coming from my car in January and took it back. They said it's my tires but it isn't. I have a tireshop that I rrequent and its not my tires.Now I have vibrating brakes when I stop along with the sound. My car rolls back way too much in the parked position. It's a safety issue for my family. I don't feel safe taking my car back there for the 3rd time when this issue could've been handled accordingly the first or second time.

      Business Response

      Date: 04/13/2023

      We are very sorry that you are having issues with the service work that was performed on 11/18/2022 in the amount of $467.42. The work performed was new brake pads on front and rear and rotors were resurfaced. The brake pads come with a lifetime warranty,and we have no problem replacing them for you at no charge. The labor only has a warranty of 6 months but since you brought vehicle back in on 1/18/2023 we will warranty labor. The mileage at time of service was *******. We will provide a full brake inspection and tire inspection for you and will even be glad to personally show all to you and even provide pictures of all for you. The Store Manager would like to take care of your concerns so please reach out to him as soon as possible.

      Customer Answer

      Date: 04/13/2023

       
      Complaint: 19880421

      I am rejecting this response because: I don't feel comfortable with the company repaiting ** vehicle. I've been up there 
      already and was told that my tires was causing the issue and it wasn't. I would like my funds refunded to my credit  card.

      Sincerely,

      *****************************

      Business Response

      Date: 04/19/2023

       We take pride and strive to offer a high standard of service and parts at all our service centers. The opportunity for our locations to address your concerns is a normal industry procedure for the noise you are hearing. We have three other locations within six miles from the Summer *** location. One of those facilities would be more than happy to inspect and replace the brake pads with a different brand. 

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