Business ProfileforSycamore Place Alzheimer's Care Center

My mother, ***************************, whom I serve as conservertor, was a patient at Sycamore Place Alzheimer's Care Center from January 2020 to September 21, 2022. In late-June 2022, I contacted the facility administrator, *******************************, to request moving my mother from her semi-private room to a less expensive shared room to reduce her expenses. After contacting her several times over the next two months and receiving assurances from her that she must to contact her corporate office for approval to move my mother into a shared room, I called ***************** demanding a status update. At that point, she merely stated "I should be happy" with the price I was paying for my mother's shared room , and I was "getting a good deal." As such, I began searching for a new less expensive facility to move my mother as the cost at Sycamore Place was unsustainable. On August 22, 2022, I submitted a 30-day notification letter, hardcopy and electronic, in accordance with the facility contract, advising that I wanted to cancel my mother's contract effective September 21, 2022.But on September 1, 2022, I had to pay the full-monthly rent amount of $5,940.00. On October 3, 2022, I received a statement of my mother's account showing a $1,584.00 credit balance ($5,940/30 x 8 =$1,584.00), so I contacted the new administrator, ***************************, who advised that a refund check for the pro rated days in September in the amount of $1,584.00 would be mailed from corporate and could take "a month or so." On November 1, 2022, having not received a refund check I called ******************* to inquire on the status. She re-iterated that it could take "some time" for a refund check to be mailed.On December 2, 2022, I called Sycamore Place but ******************* was out, and I was told she would be given a message to call me. As of today, December 10, 2022, I have not been contacted, and it has been approx. 80 days since my mother moved out of the facility, and no refund check has been received.