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Business Profile

Property Management

Wright Property Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I closed the sale of my condo at the Artesian on September 24, 2024. Wright Property Management manages the property. Wright provided my closing company the fees associated with move in (buyer)/move out (seller, me), which are non-refundable, paid to the *******************************. I am attaching the check that cleared their account on October 2, ****** moved out of my unit on September 20, 2024. I scheduled a time and date with Onterreo, the onsite Assistant Property Manager prior to this date. The Onterreo asked me to provide a $150 check to reserve the elevator for the move out date. Onterreo told me that the check would be "torn up," after the move out.However, the check was deposited. I had multiple conversations with ***, the Property Manager. In the final conversation, *** told me that she talked to *****, a manager at the company, and that a check for $150 would be sent at the end of the month (October). *** explained that the company cuts checks at the end of each month.I have not received the check, and we are approaching mid-December. I have tried to contact ***** directly, but she has not responded to my email.Thank you for any help you can provide in helping me reach a resolution with Wright Property Management.

    Business Response

    Date: 12/10/2024

    Hello,

    A refund check originally mailed on 10/31/24 was not received by Mr. ************ A replacement check was hand delivered on 12/9/24.  Mr ***** indicated he may withdraw the complaint after receiving the reissued check.  

    Business Response

    Date: 12/18/2024

    Hello,

    A refund check originally mailed on 10/31/24 was not received by Mr. ************ A replacement check was hand delivered on 12/9/24. 

    Customer Answer

    Date: 12/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

    I want to thank you at the BBB for taking the time to help me solve this problem.


    Sincerely,

    **** *****
    *******************
    *******, ** 38103

  • Initial Complaint

    Date:01/05/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A property (The ********, ******* - unit 303) managed by Wright Property Managements was sold in August 2023. HOA maintenance fee was paid at closing and deducted from a checking account. Appropriate documents and emails from us, closing attorneys to *********************** of Wright Management have failed in recovering the $580 HOA fee. We need this remedied immediately.

    Customer Answer

    Date: 01/12/2024

    A check was received for the amount due ** ($580) in the mail from The Wright Property Management.  This rectifies the issue.  Thank you for your assistance!

    *******************

    Business Response

    Date: 01/16/2024

    This check was received by the resident and a direct result of US ************** delay.  

    Origianal Complaint was retracted and we are asking this be removed in its entirety from our profile.

    Thank you,

    *******************

    Wright Property Management

     

Wright Property Management is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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