Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a place from Reedy and company our address was ************************************************************************. We lived there for four years and never was late on rent. We move out and the place was immaculate. Have pictures of before and after. Master bedroom had water damaged due to roof leak that they patched. I know of one blind being broken that was my fault I understand that. They withheld my refund for paint $1939 and trash $405. The blinds was $250 which is crazy for one blind. Ive filled a dispute with them and tried calling to no avail. I would like my deposit back.

  Business Response

  Date: 07/29/2025

  Thank you for bringing this to our attention, and for your patience throughout the process.
  
  We sincerely appreciate the four years of residency at the property and acknowledge the timely rental history. After reviewing the move-out inspection details and accompanying documentation, we have reassessed the initial charges. Based on this review, an additional refund from the security deposit has been approved and is currently being processed.
  
  We apologize for any inconvenience or delay experienced and are committed to making this right. If there are any remaining questions or concerns, we are happy to assist further.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** *******

  113 PO Box

  Ellijay, GA 30540

  
  

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with ******************************************* at ****************** has been extremely frustrating. Despite leaving the property in pristine, move-in ready condition (with extensive photo/video evidence and a detailed move-in inspection), they issued over $1200 in false security deposit charges.This aligns with a pattern of poor service: no move-in walkthrough (leading to an unfair $150 repair charge for a shower I wasn't taught to use), and no move-out walkthrough despite my request.Their initial charges for "Paint" ($810), "Hardware" ($440), and "Remove bidet" ($47, for an improvement I installed) are baseless. They recently offered a "partial refund," reducing paint and hardware to $400 each, but I have rejected this offer.These remaining charges are for pre-existing conditions, which my evidence clearly shows: a pre-existing master tub drain (never used), dining room blinds lacking a handle, bent master closet rails, and a small master closet looking exactly as it did upon move-in. Their first email didn't even specify damages, indicating they're just finding things to charge for.I consistently paid rent on time and maintained the property meticulously. It's disheartening to see a company operate this way. I am formally demanding a full refund and am escalating this to the Tennessee Landlord Tenant Act, Better Business Bureau, and legal services. My experience, along with many other ****** reviews, reveals a disturbing pattern of unjustified charges. Prospective tenants should be extremely wary!

  Business Response

  Date: 07/07/2025

  Thank you for bringing this matter to our attention. We are sorry to hear about your frustration and the concerns youve raised regarding your move-out charges.
  
  We have not yet had the opportunity to review the details of your file and the evidence you mentioned. We will carefully review your account, the condition documentation, and the charges that were assessed. Once this review is complete, we will follow up with you directly to discuss our findings and any next steps.
  
  We appreciate your patience as we complete this process and aim to provide you with a fair and thorough response. If you have any additional documentation you would like to ensure is included in the review, please feel free to share it with us.
  

  Thank you again for bringing your concerns to our attention. We will be in touch soon.

  Customer Answer

  Date: 07/07/2025

  Unjustified Security Deposit Deductions and Unprofessional Conduct by Reedy & Company
  
  
  Consumer Name: ******** *******
  
  
  Business Name: Reedy & Company
  
  
  Property Address: **************************************
  
  
  Issue: Unjustified security deposit deductions, charging for pre-existing conditions, lack of proper walkthroughs, and refusal to fully refund deposit.m
  Date of Lease End/Move-Out: May 31, 2025
  Original Security Deposit Amount: $1,930.00
  Amount Withheld/Disputed: $1,297.00 (Original charges), reduced partially to $800, but still fully disputed. Seeking full refund of original $1,930.00.
  
  
  Narrative of Complaint:
  Upon my move-out from ****************************************************, I ensured the property was left in immaculate, move-in ready condition. I have extensive photographic and video evidence from both my move-in and move-out, including a detailed move-in inspection report, to substantiate this claim. I even improved the property by installing a new toilet seat and bidet in the master bathroom.
  
  
  Despite this, Reedy & Company initially charged over $1200 from my security deposit for "Paint" ($810.00), "Hardware" ($440.00), and "Remove bidet" ($47.00). I formally disputed these charges on June 10, 2025, detailing why they were baseless.
  
  
  Reedy & Company responded on June 25, 2025, offering a partial reduction of the paint and hardware charges to $400 each. I explicitly rejected this partial refund on June 26, 2025, as the remaining charges are still for pre-existing wear and tear, not damage caused during my tenancy.
  
  
  Specific pre-existing conditions they are attempting to charge me for include:
  
  
   * Master Bathroom Tub Drain: (As circled in their own provided image). This was pre-existing; I only used the shower.
  
  
   * Dining Room Blinds: Lacked a handle upon my move-in.
  
  
   * Master Bedroom Closet Rails: Were already bent when I moved in.
  
  
   * Small Master Bedroom Closet: Appeared exactly as it did at move-in.
  
  
  My issues with Reedy & Company extend beyond move-out charges. No proper walkthrough was conducted at move-in, which led to an unfair $150 charge for a maintenance visit regarding a bathtub faucet. Crucially, I requested a move-out walkthrough by signing into their office on ************* and indicating my request on the "Vacated House Form" on May 31, 2025, yet no one from the company ever contacted me to perform one. This omission prevented any in-person discussion of alleged damages.
  
  
  I consistently paid my rent on time and diligently maintained the property. It is clear that Reedy & Company is attempting to charge for pre-existing conditions and general wear and tear, which is a violation of fair landlord-tenant practices. My experience, supported by numerous similar complaints in their ****** reviews, suggests a pattern of unethical conduct.
  
  
  I am seeking a full refund of my security deposit ($1,930.00) as the charges are unjustified. I have provided Reedy & Company with detailed explanations and photographic/video evidence. I am prepared to provide all documentation to the BBB, including my move-in inspection report, photos/videos, and correspondence with Reedy & Company (including the initial charge statement, their partial refund offer, and my rejection letter).
  
  
  I trust the Better Business Bureau will assist in resolving this matter fairly.

   

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23558419
  
  I am rejecting this response because:

  Unjustified Security Deposit Deductions and Unprofessional Conduct by Reedy & Company
  
  
  Consumer Name: ******** *******
  
  
  Business Name: Reedy & Company
  
  
  Property Address: **************************************
  
  
  Issue: Unjustified security deposit deductions, charging for pre-existing conditions, lack of proper walkthroughs, and refusal to fully refund deposit.m
  Date of Lease End/Move-Out: May 31, 2025
  Original Security Deposit Amount: $1,930.00
  Amount Withheld/Disputed: $1,297.00 (Original charges), reduced partially to $800, but still fully disputed. Seeking full refund of original $1,930.00.
  
  
  Narrative of Complaint:
  Upon my move-out from ****************************************************, I ensured the property was left in immaculate, move-in ready condition. I have extensive photographic and video evidence from both my move-in and move-out, including a detailed move-in inspection report, to substantiate this claim. I even improved the property by installing a new toilet seat and bidet in the master bathroom.
  
  
  Despite this, Reedy & Company initially charged over $1200 from my security deposit for "Paint" ($810.00), "Hardware" ($440.00), and "Remove bidet" ($47.00). I formally disputed these charges on June 10, 2025, detailing why they were baseless.
  
  
  Reedy & Company responded on June 25, 2025, offering a partial reduction of the paint and hardware charges to $400 each. I explicitly rejected this partial refund on June 26, 2025, as the remaining charges are still for pre-existing wear and tear, not damage caused during my tenancy.
  
  
  Specific pre-existing conditions they are attempting to charge me for include:
  
  
   * Master Bathroom Tub Drain: (As circled in their own provided image). This was pre-existing; I only used the shower.
  
  
   * Dining Room Blinds: Lacked a handle upon my move-in.
  
  
   * Master Bedroom Closet Rails: Were already bent when I moved in.
  
  
   * Small Master Bedroom Closet: Appeared exactly as it did at move-in.
  
  
  My issues with Reedy & Company extend beyond move-out charges. No proper walkthrough was conducted at move-in, which led to an unfair $150 charge for a maintenance visit regarding a bathtub faucet. Crucially, I requested a move-out walkthrough by signing into their office on ************* and indicating my request on the "Vacated House Form" on May 31, 2025, yet no one from the company ever contacted me to perform one. This omission prevented any in-person discussion of alleged damages.
  
  
  I consistently paid my rent on time and diligently maintained the property. It is clear that Reedy & Company is attempting to charge for pre-existing conditions and general wear and tear, which is a violation of fair landlord-tenant practices. My experience, supported by numerous similar complaints in their ****** reviews, suggests a pattern of unethical conduct.
  
  
  I am seeking a full refund of my security deposit ($1,930.00) as the charges are unjustified. I have provided Reedy & Company with detailed explanations and photographic/video evidence. I am prepared to provide all documentation to the BBB, including my move-in inspection report, photos/videos, and correspondence with Reedy & Company (including the initial charge statement, their partial refund offer, and my rejection letter).
  
  
  I trust the Better Business Bureau will assist in resolving this matter fairly.
  
   
  
  Sincerely,
  
  ******** *******

  Business Response

  Date: 07/08/2025

  Thank you for your patience as we reviewed your concerns. We have now completed a full review of your file, including the documentation you provided and the condition reports from move-in and move-out.
  
  After careful consideration, we have issued a full refund of your security deposit in the amount of $1,930.00. We sincerely regret the frustration and inconvenience this process caused you, and we hope this resolution demonstrates our commitment to addressing your concerns fairly.
  
  We would like to note, however, that pursuant to the lease agreement and applicable Tennessee landlord-tenant law, alterations or additions to the property that were not authorized in writing such as the installation of a bidet may be considered a tenant modification. Landlords are generally entitled to restore the premises to its original condition at the tenants expense if such modifications remain at move-out, as they may affect the habitability, marketability, or plumbing integrity of the property. Therefore, under normal circumstances, the cost to remove and dispose of the bidet and to reinstall the original toilet seat would have been a valid charge against the security deposit.
  
  That said, in recognition of the inconvenience you experienced during this process and as a gesture of good faith, we have chosen to waive this charge in full.
  
  We appreciate the care you took in maintaining the property during your tenancy and for bringing your concerns to our attention. Should you have any further questions, please do not hesitate to contact us directly.
  
  We wish you the best moving forward.

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******** *******

  Bartlett, TN 38135

  
  

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March ******* I moved in my house before moving in I did a expection but some things you want no works until you use them the next day March 15, 2025 my socket behind my refrigerator went out It stopped working I had to get a extension cord to plug the refrigerator on the other side of the kitchen they eventually sent someone out to look at it the man was in my house for a minute he went to my sons room found the breaker box flipped a switch plug something in the wall in the kitchen in the socket it turned green which meant it was working he plugged the refrigerator back up and left I get on the portal to pay my rent later that month they charge me a ****** just for that I did a dispute and they took it off I wasnt able to use my stove until April then when the stove did get hooked up I come home to my house smelling like gas and I also had a carbon monoxide leak didnt no about any of this mind you am 6 months pregnant now I have kids also 2 girls and a son we had been in the house everyday sleeping having headaches every day not noing we could have died and the fact that yall trying to charge me ****** dollars for a old shut off vale that shouldve been replaced before I moved in my house am renting the maintenance men tells the lady name ***** lies about what you told them or what the really fixed to over charge you and thats not fair because my rent is already high the lady ***** needs to learn how to talk to people she told me that the maintenance man said that I told him my air conditioner was leaking in the ceiling but thats not what I said I have been having problems with my air conditioner since I moved in this house its almost ************************************************************************* this house I love my house but the maintenance people ***** the up and put charges on your account and you want find out until its time to pay your rent

  Business Response

  Date: 06/13/2025

  Thank you for bringing your concerns to our attention. Were sorry for the issues youve encountered and appreciate the opportunity to respond.
  
  We understand there were electrical issues shortly after move-in and that a charge was mistakenly applied, then reversed after your dispute thank you for your patience during that process.
  
  We take your report of a gas odor and possible carbon monoxide exposure very seriously. Your safety and that of your family is our top priority. If you have any documentation from emergency services, we welcome it to ensure all steps were properly addressed.
  
  Regarding the shut-off valve charge and ongoing AC concerns, we are reviewing your account and maintenance records. A team member will reach out shortly to assess whether any charges should be reversed and to ensure your air conditioning is properly functioning.
  
  We apologize for any poor communication from staff and are committed to addressing these issues internally. Thank you again for your feedback and for allowing us the chance to make this right.
  

  Customer Answer

  Date: 06/13/2025

  I would like for them to revise the charges and to not try to charge people for things that should have been fixed before I moved in my home I love my home but when it comes to the maintenance they turn your words around and say other things or try to charge you for things you dont request I want to be able to put a maintenance request in without being charged  thank you for the quick response its not in my lease that every time I put a maintenance request in that I would be charge now if its something minor I am respond but if its something major than I shouldnt have to be charged for them to come out and fix it and whatever I put in my maintenance request is what I request I dont need the lady in the office calling me saying the maintenance man said something other than what I said being 6 months pregnant isnt good for me or my baby to be stressed out and I shouldnt have to argue with her and then she said she was going to send maintenance out anyway even after I told her that they already came to fix my air she needs to learn how to talk to people when she call people I really appreciate you bbb and your quick response thank you if I have anymore problems I will be letting you no 

  Customer Answer

  Date: 06/14/2025

   
  

  From the CONSUMER:

  Sent 6/13/2025 9:25:09 PM

  I would like for them to revise the charges and to not try to charge people for things that should have been fixed before I moved in my home I love my home but when it comes to the maintenance they turn your words around and say other things or try to charge you for things you dont request I want to be able to put a maintenance request in without being charged  thank you for the quick response its not in my lease that every time I put a maintenance request in that I would be charge now if its something minor I am respond but if its something major than I shouldnt have to be charged for them to come out and fix it and whatever I put in my maintenance request is what I request I dont need the lady in the office calling me saying the maintenance man said something other than what I said being 6 months pregnant isnt good for me or my baby to be stressed out and I shouldnt have to argue with her and then she said she was going to send maintenance out anyway even after I told her that they already came to fix my air she needs to learn how to talk to people when she call people I really appreciate you bbb and your quick response thank you if I have anymore problems I will be letting you no 

  From the CONSUMER:

  Sent 6/14/2025 11:01:50 AM

   
  Complaint: 23463088
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ***   
  

  I feel like if you guys really cared like you say when I came in the office I dont no how many time you wouldve tried to resolve the problem then but you guys didnt I been complaining for the longest the only thing you guys tell me is to do a dispute and I did and you guys denied it and say thats all you can do stop trying to get over on people because its already hard out here in this world how would y'all feel if the shoe was on the other feet whatever I put a request in for is what I put a request in for dont listen to the maintenance cause I dont have extra money to give away dont be rude to people treat people how you would like to be treated sometimes I think if I want to put a maintenance request in if something is wrong because they will charge me for it but you guys need to do a lot better just take the charge off because that problem had nothing to do with me that was something already wrong when I moved in and didnt no until I was able to use my stove 

  Business Response

  Date: 06/24/2025

  We understand your frustration and are sorry to hear that you feel your concerns were not addressed as they should have been. Our intention is never to make any resident feel dismissed or disrespected, and we regret that this has been your experience.
  
  While we have reviewed the situation thoroughly and believe the charges in question were assessed appropriately based on the information available, we do recognize how important clear and respectful communication is. We will continue to work with our team to ensure all residents are treated with fairness and professionalism.
  
  At this time, this matter is considered closed. We appreciate your feedback and will use it as an opportunity to improve our service moving forward.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house garage caught fire on Tuesday April 29, 2025. I have contacted the rental company Reedyandcompany spoke with someone from the company on Wednesday April 30, 2025 at 7:48am Wa told by them that someone will comment out and look at the property. Came to the office on Friday May 2, 2025 and was told that the lady I spoke with was in a meeting and I spoke with someone else. Who called the person who we t out to the property to view it for damages on Wednesday April 30, 2025. I was told when I came into the office that yes, the person came out and looked at the property and it unlivable. I was told in that day that the property manager would get with me and either fi d other placement or make other arrangements. The property manager never spoke with me I called her and reached out to her spoke with her on May 6, 2025 and she told me she would look into it and start a claim the adjuster would come out to see the property to give an estimate of repairs. On May 8, 2025 I brought the fire report up to the office was told by the man at the desk my property manager was at lunch. I left the fire report with him *** he stated he would be sure she received it. I have not heard anything back from anyone at Reedyandcompany. I have been calling and leaving voicemails for people to contact me back and have not spoken with anyone. I spoke with someone over the phone and explained to them my situation and how I have been calling and leaving messages, I was told it would be best for me to come up to the office and try to speak with someone. When I came to the office Friday May 23, ******************************************************************************************************* what needs to be done. my account is currently in the negative and according to the people in the office are no help rude have attitudes and are very disrespectful toward tenants. They have not tried to help solve any issues that I have and have me sitting and waiting and no one knows anything

  Business Response

  Date: 05/27/2025

  Thank you for bringing your experience to our attention. We are truly sorry for the hardship you faced following the fire at your home. We recognize how upsetting and stressful this situation has been, and we appreciate your persistence in seeking support and answers.
  
  After the incident was reported, we did have a team member visit the property and confirm that it was no longer livable. Unfortunately, the next steps required coordination with the insurance company, which led to delays that impacted the timing of our response. We understand how frustrating this was and acknowledge that the communication during this process fell short of your expectationsand ours.
  
  When you visited our office on May 23, we were able to meet with you and work toward a resolution. At that time, we agreed to release you from your lease given the circumstances, and you began working with a member of our team to explore new housing options within our portfolio.
  
  We regret the confusion and miscommunication that occurred in the days following the fire, and we are committed to making improvements so that residents in crisis receive faster and more consistent updates. Thank you again for your patience and for giving us the opportunity to help move things forward.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my house April 14, 2025 and it is now May 2, 2025 My family has been without Hot Water since. I have 4 small children and we arent even able to take a decent bath due to this situation. I have left a ****** review to which a number was given and no results. Ive sent numerous requests through the tenant portal again no response. I have had **** come out to inspect they told me what the problem is I forwarded the paperwork through the tenant portal AGAIN NO RESPONSE. Ive contacted the person who helped me through the process she gave a vague answer as to what to do. My home is inhabitable at this point and im constantly getting the run around or a scripted response.

  Business Response

  Date: 05/29/2025

  We sincerely apologize for the inconvenience and frustration you experienced due to the delay in resolving your hot water issue. Ensuring our tenants comfort is a priority, and we regret the communication shortcomings that occurred in addressing your concern promptly. We appreciate your patience and cooperation during this process. As of May 2, 2025, a new water heater has been installed, and your hot water service is restored. If you have any further concerns, please contact us directly, and we will ensure they are promptly addressed. Thank you again for bringing this matter to our attention.

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in a rental house and Paid a $1600 security deposit and stayed in the house 3 years .when I moved out I replaced $175 worth of mini blinds that I purchased and hung myself .they charged me $600 for trash removal when there was no trash to be removed the city of Memphis removed on the schedule day . They charged $1350 painting 23 walls, which according to state law is considered normal wear and tear and should not come out of my pocket . In total they have taken my $1600 security deposit and charged me an additional $1370 . When I tried to talk to the females and the front who were extremely rude and unprofessional they told me I could not dispute it because there was no-one to dispute it with . I have sent 3 emails with pictures of the property on move out day . Went to the company to try to get this resolved and they had the nerve to tell me to spend my money filing paperwork to have the dispute the charges because they refuse to let me speak to someone in person . This company is a ripoff and should be out of business.I am not giving them an additional $1370 because they failed to do their job by making a honest observation of the charges that they have claimed.

  Business Response

  Date: 04/18/2025

  Hi *******,
  
  Thank you for taking the time to share your concerns regarding your recent move-out from ************************************** I want to assure you that we are taking your feedback seriously. After reviewing your file and the supporting documentationincluding your emails, photos, and the property inspection reportwe've carefully revisited the charges associated with your move-out.
  
  We appreciate the effort you put into replacing the mini blinds and leaving the home in good condition in several areas. Based on your feedback and a second review of the inspection notes and photos, we are making the following adjustments:
  Paint Charges: Originally, you were billed for a full interior paint. We've reviewed the condition of the walls and agree that not all surfaces showed damage beyond normal wear and tear. Weve reduced the charge to reflect only those areas with excessive markings, holes, or surface damage. Your new total for paint is $1,100.
  Blinds Charge: Weve removed the $50 charge for the blinds in Bedroom 1, since you've provided evidence that they were replaced. These adjustments bring your final balance to $2,295, which, after applying your $1,600 security deposit, leaves a remaining balance of $695.00.

  
  We understand that you may still have questions or concerns about the remaining items. While some chargessuch as trash removal and certain repairsare supported by photo documentation and inspection notes, were happy to review any additional materials you may have. Our goal is to ensure that the process feels fair, transparent, and respectful. If youd like to discuss this further or set up a time to walk through the documentation together, Wed be glad to coordinate that with you.

  Thank you again for your time as a resident with us. We truly value your tenancy and hope we can reach a resolution that feels clear and respectful to everyone involved.
  

  Property Manager at Reedy and Company
  **************

  
  

  Customer Answer

  Date: 04/27/2025

   
  Complaint: 23213599
  
  I am rejecting this response because:
  
  The trash that is on the curb is what the city is goi g to remove t. There was no trash in the house nor on the ground in front of  on the sides or in the back .i will call the city again to schedule another pickup but to charge $600 is absurd and unheard of .  I do agree with the blind had I know I would have replaced it as well. But to hear from your employees that you all don't refund security deposits is fraudulent. I was a single woman living in that house with no children and you all charging $1100 to eat my deposit is totally wrong . I will not pay for trash that is on the curb that is unreal .Sincerely,
  
  ******* ******

  Business Response

  Date: 04/28/2025

  Dear Ms. ******************** you for taking the time to share your concerns regarding your move-out charges. We understand that receiving unexpected charges can be frustrating, and we appreciate the opportunity to clarify the situation.
  

  Per the terms of your lease agreement, the home must be returned in the same condition as when it was initially leasedaside from normal wear and tear. Upon move-out, our inspection found that several large items were left in the yard, under the carport, and throughout the house. As a result, a professional removal service was required to clear the property, which led to the $600 trash removal charge.
  
  We also want to address your comment regarding security deposits. We process security deposit returns in accordance with the law and each resident's lease agreement. Any deductions are based solely on documented damages or services required beyond normal wear and tear, and all charges are detailed in the final accounting statement provided to each resident.
  
  We genuinely appreciate your tenancy at both your previous and current property. If you would like a full copy of your move-out inspection report, pictures or further clarification, please feel free to contact our Resident Services team at **************
  Sincerely,

  
  Reedy & Company, LLC

  Customer Answer

  Date: 04/29/2025

  :
  
  
  Complaint: 23213599
  
  
  I am rejecting this response because: your statement "As a result, a professional removal service was required to clear the property, which led to the $600 trash removal charge." is totally bogus . The city came and removed this little bit of trash that did come from the backyard ******* and my 16 year old nephew went to the house on *****  the day after you released the 1st statement of charges  claiming you all did a walk through.they removed everything from the back yard which the picture shows.there was not anything in the front yard because I ******** was there on moving day and that was taken care of that day .So I know that's a lie about having a professional service come out . And secondly like you said if ******* had been anything but a model tenant I'm sure you all would have charged another double security deposit or would have refused to rent to her another house that is $200 more than ***** . Also you all are charging for wear and tear but the police report showed that the house was struck by gunfire no fault of Javanna's . ***** the days and times of living in Memphis Tennessee but she was told by mahogany that would not go against her . You man who came out and replaced the door the week before moved out put another used door up and his wife threw a coat of paint on it . Yes it was$25 cheaper that what was on the statement but had I know that's I would have had him paint the house since you are saying that's what are up a $1600 security deposit. Those walls were not in the condition that you claim . The pictures prove it and like I said for you all to be accredited with the BBB you all have to many bad reviews about the false charges that you impose on your tenants that pay their rent faithfully and return the house in better condition that what As a result, a professional removal service was required to clear the property, which led to the $600 trash removal charge.I was on the original move in date 3 years ago. Your charges are bogus  so you don't have to return the security deposit point blank period.
  
  
  Sincerely,
  
  
  ******* ******
  

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out one of ******************************************* properties on March *******. I cleaned the property, hired a company to cut my grass and all. But Ive been charged $2,757 for a trash removal and they said I damaged 27 walls which its not 27 walls in the home.Ive provided videos and pictures to the office, but due to there nasty attitudes they told me they dont dispute move out charges. I will need to get a lawyer and take them to court. This is very unacceptable.

  Business Response

  Date: 04/23/2025

  Hi Ms. ********

  Thank you for bringing this to our attention. Were sorry to hear about your experience and understand how frustrating this must have beenespecially after the effort you made to prepare the property before moving out.

  Weve carefully reviewed your account along with the documentation you provided, and our team has determined that a billing adjustment is warranted in your case.
  
  A member of our Resident Services team will be reaching out shortly with details about your refund and when your check will be available for pick-up. We truly appreciate your patience and the opportunity to make things right.
  
  Sincerely,
  Management at Reedy & Company

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive rented two house from reedy and company. Never had a problem with the messing department great people . Collections department is getting over and taking people money. I moved out my house February 2025 they charged me $5,700 for paint that they so called did in the house . My house was cleaned and in good shaped when I moved out no problems especially not an any paint was needed to be $5,700 . I did have 4 bullet holes in my wall my house was shot up early in the morning I have a police report on that . I have pictures of every wall in that house and those walls was not messed up at all . I reached out to them and never heard anything back . All they told me was take it to court . I also spoke with someone and they told me wasnt no paint done in that house . So why Im I being charged that .

  Business Response

  Date: 04/21/2025

  Hi *** ******, 

  Thank you for taking the time to share your experience. Were truly sorry to hear about your concerns regarding the final charges and communication around your move-out.
  
  We understand how frustrating it can be to receive unexpected charges, especially when youve taken steps to document the condition of the home and provided a police report. To clarify, the $5,700 total reflects all outstanding balances on your account, which may include move-out repairs, past due rent, and other feesnot just paint.

  That said, we never want a resident to feel dismissed or unheard.If youd like to review a detailed breakdown of the charges, we encourage you to contact a member of our Resident Services team directly at ************** . Theyll be able to walk you through your account history and answer any questions you may have.
  Thank you again for your feedback

  Management at Reedy & Company

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute the additional charges and the recent deductions made from my deposit following the end of my tenancy at ******************************************************************, which ended on March 31st, 2025.I was surprised to see a charge for repainting 24 walls. This seems excessive, especially given that the wear was clearly the result of normal usage over time something considered fair wear and tear under tenancy law and standard practice. Additionally, the blinds that the company charged me for were already damaged when I moved in, as I have photos of these.I sent an email to Reedy and Company to review these charges and provide me a detailed breakdown and justification for each. I also asked that any amount withheld for damage that falls under fair wear and tear or that was pre-existing be returned to me promptly, but I have not received any reply from them. I also called them but the person did not want to hear what I have to say, I was told they dont entertain dispute but how can you just take my deposit plus give me additional charges and expect me to just shut my mouth and pay up. This is very unfair and unprofessional of the management.Throughout my tenancy, I consistently paid my rent and any charges due on time, and I maintained the property responsibly. I need your assistance because after fulfilling my obligations as a tenant, I feel this is very unfair and just plain greedy of the company. I need them to give me back my deposit.Your help will be greatly appreciated. Thank you.

  Customer Answer

  Date: 04/14/2025

  I also took a video of the house before I turned in the keys, so that I have proof that the property was cleaned and left in good condition. If needed I can provide this evidence. Thank you, your help is much appreciated. 

  Business Response

  Date: 04/23/2025

  Dear Ms. *************************** you for reaching out and for providing photos and additional context regarding your move-out charges from ************************
  
  Weve carefully reviewed your account along with the documentation you submitted, and we agree that some adjustments are warranted. Based on our findings, we will be removing two of the blind replacement charges, and weve revised the paint charge to reflect a more accurate assessment of wear and tear. Your updated total is now $1,150, which includes $1,050 for paint and $100 for blinds.
  
  This adjustment results in a refund of $345, and our Resident Services team will be reaching out shortly to confirm when your refund check will be available for pickup.
  
  We appreciate you taking the time to share your concerns and for being a responsible tenant throughout your lease. Our goal is always to resolve these matters fairly and transparently, and were glad we could come to a resolution. If you have any questions in the interim, please give us a call.
  
  Sincerely,
  Reedy & Company Management
  **************
  
  

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23203600
  
  Dear Reedy and Company,

  I appreciate that the charges are now being looked into more closely.
  However, I must respectfully express that I still disagree with the charges related to the painting costs, considering that the property was well maintained throughout my tenancy and any wear present falls within what would reasonably be expected from normal use.
  It is my understanding that general wear and tear is to be expected in any lived-in property, and I am confident that my treatment of the property did not go beyond that standard. Therefore, I kindly ask that this matter be reassessed with consideration of this context.
  To support this, I have a video taken before I turned in the keys, clearly showing the condition of the house. Attached are screenshots from that video, specifically highlighting the walls, which I believe demonstrate that the property was well maintained.
  Additionally, as noted in my vacated house form I have relocated to a different State and will not be able to collect/pick up the refund check in person. I kindly request that you either mail the check to my new address which I provided or transfer the amount directly to my account. Thank you I look forward to your response and hope we can come to a fair resolution.

  
  Sincerely,
  
  Carolina Waje *******

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 8th, I reached out to Reedy and Company with several maintenance requests pertaining to mold/mildew and wall damage. Ive reached out and requested a status since a technician was supposedly assigned a month ago. Ive called and been told that there isnt a technician assigned to my case although my Portal states there is. This is a reoccurring issue with this company being unprofessional and no one ever available to reach by phone. Ive had to throw away items due to the smell of mold coming from my sink and I have breathing issues since having COVID Pneumonia. This is not acceptable and especially since we pay the amount of money that we pay monthly for our home. Ive made them aware of insects coming into the home from the sink area due to the mold issues causing the sink to come apart from the wall and the wood shifting and creating cracks in the walls.

  Business Response

  Date: 05/15/2025

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and confusion surrounding your maintenance request.
  
  We understand how important it is to resolve issues like mold and wall damage promptly, especially considering your health concerns. While there was a breakdown in communication regarding technician assignment, were glad to confirm that the work has since been completed.
  
  Were reviewing our internal processes to prevent this kind of delay in the future and improve communication and responsiveness.
  
  Thank you for your patience, and please dont hesitate to contact us if there are any remaining concerns.

  Customer Answer

  Date: 05/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* *****

  Olive Branch, ** 38654