Complaints
Customer Complaints Summary
- 96 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been with our AC for over a year. It was finally repaired two weeks ago A tube was sticking out of the unit and water was leaking out. It was repaired on today 07/08/2025. My bedroom doors are falling apart, squirrels are chewing through the ceiling, Although the holes were covered the job was done horribly. I have had issues with the maintenance and the property manager.
Business Response
Date: 07/11/2025
it is our understanding that Ms. ******** complaints have been resolved.Initial Complaint
Date:07/08/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint due to unresolved issues with Jamesbridge Apartments in *******, ** (Managed by Multi-South or Ledic Management). Upon moving out early, I overpaid a full months rent. I was told by front office staff (Lessli) that I would receive a pro-rated refund and a follow-up call the next week. I have not received a refund or any communication. I followed up multiple times via phone and email with no response.Additionally, I have not received my security deposit back, nor any documentation explaining why it hasnt been returned. No walkthrough was completed or scheduled. All contact has been ignored.I also had a time-sensitive issue where I needed the office to send my rental history to a new property manager to close on a home. They delayed sending the paperwork, then submitted false claimsstating I was late on rent (I never was) and didnt give notice (I did, over 60 days before moving). This delay and misinformation caused me to lose the home I was trying to purchase. When I tried to correct the issue, I was spoken to rudely and disrespected by the property manager.The property is unsafe. The gate is usually broken, theres no consistent security, and residents carsincluding minewere towed, broken into, and one even caught **************** also burned down, and management did not respond or support affected tenants. Water was shut off for a full day without notice; staff told residents to call the water company, but it was due to nonpayment on their part.Staff are unprofessional and dismissive. Lessli was helpful at move-in but rude and uninterested afterward. The property manager loudly said, residents dont run them, showing no concern for tenant well-being.I am requesting the return of my overpaid rent, full security deposit, and accurate rental documentation.Business Response
Date: 07/08/2025
we do not manage this property, have not since February of 2025.Customer Answer
Date: 07/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* *******************************, ** 38118Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The apartment is *************************************;******************************************. their phone number is **************.
Business Response
Date: 03/27/2025
RE: Complaint #********
I believe this was sent to me in error. ************ and Fairway Management have nothing to do with the property that is the subject of this complaint.
Thank you.
-*** *****
Business Response
Date: 04/01/2025
This appears to have been directed to Fairway Management and/or ************ in error. This is not a property we manage. Thank you.
-*** *****
Director of Risk Management
************
Customer Answer
Date: 04/04/2025
The property management company that previously owned Glenfield Apartments was:
Multi-South Management
******************************* STE 630
*******, *** 38119
************
Customer Answer
Date: 04/07/2025
I paid my rent on January 6th using my Flex Rental app and the payment was sent to our old property manager Multi-South Management. Our new management for rent payment is called RentCafe GLC property Management . They since have not been able to located the funds that Multi-South Management sent on 1/30/25 of ny $769 rent payment. I believe it was stolen and no one has reached back out to locate the funds to apply it on my Rental Portal, theyve been trying to set me up stating Im late but havent provided proof of the funds that was transferred from the old property management. In January 13th, the property manager ****** **** stated she did receive my rent payment.Business Response
Date: 04/21/2025
unfortunately we are not involved in the management of this property anymore. we gave all records of rent payments to the new manager. They should help you, we really cannot do anything to help correct this.Initial Complaint
Date:04/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Roaches inside the refrigerator! Gnats inside the refrigerator! After paying $150 application fee and $300 deposit, I moved in to ************* on 11/15/24.After 2 weeks of Roaches in my refrigerator and Gnats the apartment flooded. Smelly dirty Water from the ** unit burst in the ceiling of my bedroom closet and wasted all overy clothes, shoes and handbags. I called the emergency maintenance number the day before when it was a leak dripping but no one came.The next morning, I was awaken at 4 am to water pouring from the ceiling. I called emergency maintenance again..twice ....They sent the groundsman. I was displaced for 7 days after Repairs were made. Upon returning, The apartment had a foul odor and roaches were still crawling around. Due to uninhabitable living conditions I vacated. I could not live with roaches and gnats. I could not store food in the refrigerator because of the roaches and gnats inside. Early termination fees are on my credit report. $3700.I am asking for them to be removed.Business Response
Date: 04/22/2025
we need to know which property this is aboutCustomer Answer
Date: 04/22/2025
Complaint: 23162137
The property is *******************I moved in on 11/15/24
Sincerely,
******* *********Business Response
Date: 05/01/2025
we will remove the feesCustomer Answer
Date: 05/01/2025
Better Business Bureau:Thank you. How soon will the fees be removed?
I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.
Sincerely,
******* *********, TN 38119Initial Complaint
Date:03/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A lease was forged with my signature I have tried calling multi south back in January 2025 when I discovered the lease that I didn't sign ...I also tried showing the property manager the lease so that she could look at copies of the 1st lease and the 2nd lease to see that it was fraudulent done by they staff she refused to look or listen all she wanted to do was bully me instead of listening and seeing my proofs at this point I feel like I'm fighting alone I need help no one should be able to force your name on a lease ...I also had 61 pictures of the unit and also stated several problems that wasn't maintenance....the property manger harassing me on a regularly again wants to bully me but not figure out the problems ...she also stated to me that I was blocked from the tenant portal not to mention another company sent out a text and stated for me to sign in then 15 mins later a text came from the office stating just ignore it so at this point it all seems fraudulent please help me understand this company and what I can do to prove it was a fraudulent lease signing I proofBusiness Response
Date: 04/04/2025
We no longer manage this property and therefore cannot resolve financial issues with this resident.Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
filing this complaint against Multi-South Management & The Residences at *********** for fraudulent billing, wrongful eviction fees, refusal to accept rent payments, and failure to provide basic *********************** Despite multiple attempts to resolve these issues, management has ignored my concerns, misrepresented facts, and caused severe financial hardship.Issues & Violations:1.Unlawful Late Fees Charged late fees on top of unpaid late fees, inflating my balance.2.Refusal to Accept Rent Payments My money order was denied after they requested it, causing a false delinquency.3.Blocked Access to Payment Portal I was locked out of the rent portal, yet they claim it was never disabled.4.Misleading Eviction Process They claimed to have filed eviction on 12/17, but I wasnt notified until late January. Court fees were added before I had a chance to respond.5.Loss of Access to Flex Payments The property advertised Flex as an option, but after a management change, they stopped reporting my rent balance, preventing me from using it.6.Unexplained Water/Sewer/Trash Overcharges My monthly charges change unpredictably, and management has refused to provide a breakdown.7.Failure to Provide Mailbox Key I have never received a working mailbox key, leading to missed checks, financial delays, and loss of health insurance.8.Unsafe Living Conditions The front door remains broken, allowing unauthorized individuals inside.9.Unsecured Vacant Unit A vacant apartment across the hall remains open, allowing trespassers inside.Requested Resolution:I request that Multi-South Management & The Residences at ***********:? Refund wrongful fees & correct my balance.? Provide access to my mailbox immediately.? Repair the broken front door & secure the vacant unit.? Provide a breakdown of water/sewer/trash charges.If this is not resolved, I will pursue legal action. I have documentation, including emails, payment records, and photos.Business Response
Date: 03/24/2025
we believe the issues are resolvedCustomer Answer
Date: 03/24/2025
Complaint: 23046676
I am rejecting this response because:
They claim the issues are resolved, but I have ongoing concerns.
- *****, the only responsive staff, acknowledged my good standing before the property management change.
- She reduced my balance to $2,282.06, agreed to $700 today, and I signed a Promise to Pay agreement for the remainder.
- The heat in my unit has been broken since March 19, 2025, despite Erikas initial promise to look into it.
- A technician worked on a vacant apartment across the hall today, but I havent heard if its resolved.
- We were without water for several days without explanation.
- I didnt get access to the rent payment portal until December 2024, made one payment, and it was disabled. I still dont have access.
- On March 24, 2025, I tried to deliver a formal demand letter in person, but the leasing office refused to accept it. No one acknowledged receipt. I emailed a copy that day.
- I waited over an hour in the leasing office today, from 12:40 PM to 1:45 PM, but was ignored and not offered assistance.
Unresolved Issues and Supporting Facts:
- ***** acknowledged my good standing before the property management change.
- She reduced my balance to $2,282.06, agreed to $700 today, and I signed a Promise to Pay agreement for the remainder.
- The heat in my unit has been broken since March 19, 2025.
- A technician worked on a vacant apartment across the hall today, but I havent heard if its resolved.
- We were without water for several days without explanation.
- I didnt get access to the rent payment portal until December 2024, made one payment, and it was disabled. I still dont have access.
- On March 24, 2025, I tried to deliver a formal demand letter in person, but the leasing office refused to accept it. No one acknowledged receipt. I emailed a copy that day.
- I waited over an hour in the leasing office today, from 12:40 PM to 1:45 PM, but was ignored and not offered assistance.
Sincerely,
******* *******Business Response
Date: 04/04/2025
all work orders are completed. we will remove late fees but the rent has to be paidCustomer Answer
Date: 04/08/2025
Complaint: 23046676
I am rejecting this response because:
I will be in office as soon as I am available for the promise to pay for the prior balance and a rent payment. I also still dont have any heat. I also didnt hear back about the credit for the water. Now there is the issue with the heat thats not affecting my electric bill. Nice that is taken care of and the promise to pay is put in order, I think we should be good to go as far as the complaint.
Sincerely,
******* *******Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved out my apartment on February 14, 2025, turned keys in on Monday February 17, 2025. I was told that the walk through would be completed Monday, it was not completed until THURSDAY. I was also told by property manager that I would receive my deposit and prorated rent amount back within 45 days. While the property manager has said she completed her part, she has told me today that the check has not been processed or sent out yet; while I am still within the 45 day window, I have been calling about an update with corporate for weeks now. No one returns phone calls or emails. The whole reason for moving was due to the neglectfulness of the property managers and them providing me with proper documentation with an issue at the complex. If this matter is not addressed by the end of the week I will be taking legal action against this management company.Business Response
Date: 03/24/2025
this check is going out in tomorrow's mailCustomer Answer
Date: 04/01/2025
Move out date is incorrect and I am owed more money than this. I moved out February 14, 2025, not March 1, 2025.Customer Answer
Date: 04/01/2025
Complaint: 23044281
I am rejecting this response because: Move out date is incorrect and I am owed more money than this. I moved out February 14, 2025, not March 1, 2025.
Sincerely,
******* *****Business Response
Date: 04/22/2025
we need to know which property this is aboutInitial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Flying pest were found pest control the flying insects come out day and night mostly night they fly around and bite your arms and face while you sleep astinging bite I will just keep out of pocket buying insect spray to protect me from bites I will not complain anymore of the problem I will just control what I can I will do this until my apartment lease is upBusiness Response
Date: 03/18/2025
we will send pest control againInitial Complaint
Date:02/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Power has been out for two days now, no heat, no power and it is cold outside.Business Response
Date: 03/12/2025
Thank you for bringing this matter to our attention. We sincerely regret any inconvenience this situation may have caused you.
As soon as we noticed that the invoice for this account had not been received, we immediately contacted **** to address the issue. We were informed that service had been restored before the end of business on the same day. Please do not hesitate to contact our office if you have any further questions or need additional assistance.Initial Complaint
Date:01/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They do not payBusiness Response
Date: 01/31/2025
we are a fee property manager, not the owner of the property. The owner is responsible for payment of the property bills. Cypress is presently in refinance and should be able to pay soon.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.