ComplaintsforFogelman Properties, Inc.

• Initial Complaint

  11/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been living at The ********************** for 5 years now and I think this is my last year. There has been SO many problems but Ill start with the recent issues. I put a maintenance request in back in April 2022 because I notice mold and what looks like water damage on the ceiling of my garage. Two days later the maintenance guy said it was a leak in the upstairs apartment but they fixed it. The said once the area drys they will come and replace the plaster and paint. They havent been back or given me an update. Back in Oct 2022 my garage door wouldnt open and my car was still inside.I opened a request advising of the importance since I had to call off work that day because I couldnt leave. After not hearing back (its Saturday evening) and I know the office will be closed on Sunday I had to go **** one of the maintenance guys down so that I could get my car out. After they examined the garage they said the contractor will have to come out and replace the pulley. I then advised them of the mold and how no one ever came back out he said ok as if he was going to get on it but I guess not. Since my car has been parked in the front no one has been in the garage since the maintenance guys left. Last week I finally go in the garage to find the mold has gotten worse and its now leaking and two mattresses have been ruined. I called the office to advise of the issue and was told well Im fairly new, but Ill see what I can do. No updates, no one came out to stop the leak, no one came to ***** the damages, and the problem is not getting any better. Im sure they will deny my invoices for the mattresses that were damaged. Not to mention how you guys threaten tenants with an eviction after they made a payment arrangement which shows they have full intentions of paying but when a tenant has an issue with something going on with anything that the office should be able to resolve quickly it takes several weeks sometimes months to get addressed.

  Business response

  11/10/2022

  The requested repairs are currently being addressed.  The garage door was repaired yesterday.   A cracked drainpipe above the garage was replaced, and the leak is repaired.  The drywall damage was accessed by a contractor and a repair date is pending (contractor's schedule).  The resident was home and is aware of the next steps for completion.

  Customer response

  11/16/2022

   
  Complaint: 18360077
  
  I am rejecting this response because the initial request for the leaking pipe causing the mold was back in April 2022. The only reason that the repairs have been completed is because of the message to the BBB. Any time I put in a request I have to go in the office and ask whats going on with my request and each time they have no clue of the request. This is getting too much. The concerns and issues that tenants express is not a priority of **********************. The apartments are nice but with the trash problem that lasted all spring and majority of the summer, the long wait or no response/follow up for maintenance request, the office staff that will tell you anything just to get you out the office or off the phone (if they answer) believe me its not worth it. 
  
  Sincerely,
  
  *****************************

  Business response

  12/02/2022

  We are sorry that the complainant is not accepting our response.  There was a delay in her repairs, but they have been completed.  It is unfortunate that the repairs didn't happen in a timelier manner and for that we apologize.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This business and apartment complex is tan by unprofessional people-they charge you an unsteady amount of rent(depending when you move in) but does not fix any of the maintenance request. I have had issues in my newly renovated apartment (which was false news - false advertisement,just to get me to move in). I have only been a tenant here for 2 1/2 months and I have had maintenance request put in since august and I have not had any of them acknowledged or worked on. My toilet does not work properly,my sink is not cocked correctly (you can rock it back and forth and pick it up), it is 3:24am and I woke up to my ceiling of my roof leakingthe leak has progressed and now pieces of the ceiling are coming apart because of the water damage. The new management has just given me the run around with the maintenance request Ive called in to complain about not being fixed nor acknowledged, I would like someone to contact me as soon as possible with resolutions to my problems because one of the renters laws in TN is that every tenant must be able to live in suitable living conditions. And this is not suitable I wish I could break my leasethis company swindled me and have slum lords working/owning this place.

  Business response

  10/05/2022

  The requested repairs have been completed.  Light bulbs in the master bedroom were replaced, the stems in the tub were changed, wax ring for toilet was replaced and chimes were added to stop rocking.  The leaking pipe in the kitchen ceiling was repaired and the bath sink was resecured to the wall.  The painting contractor will be there this morning to repair the drywall in the kitchen area.

  Customer response

  10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  08/30/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My one star isn't based on my apartment itself because my apartment is beautiful. However, this is based on Fogelman in general. I'm currently 7 months pregnant breaking my lease early to save for my UNPAID maternity leave. Fogelman is unethical when it comes to being understanding and supporting of the average person. I have to pay 3x the amount of rent to them in order to move. Yet this company earns so much. "Fogelman is one of the most experienced and highly regarded property management firms in the multifamily industry. Our management portfolio is comprised of over 94 multifamily communities with more than 28,000 apartment homes, more than $4 billion in asset value. Our client base includes an array of highly regarded pension fund advisors, investment managers, and private investors, many of whom we have worked with for decades. They find that Fogelman provides them with an unmatched combination of service, professionalism and proven results." Y'all make so much money and yet for the average person we have to struggle. My apartment will probably rent out fast since I was told " There is a waiting list" you're going to make your money. Regardless. Just heartless.

  Business response

  08/31/2022

  Ms. ****** has previously reached out to our corporate office and this matter was reviewed.  Ms. ****** is currently 4 months into a 12 month lease agreement that expires in April of 2023.  After consideration her required 60 day notice was revised and we accepted a 30 day notice.  The buyout amount must be paid 30 days after notice is received.  We agreed to a payment plan extending the payments over 90 days on August 11, 2022. The buyout amount and the notice to vacate requirements are all part of the lease agreement Ms. ****** signed.  We must remain consistent and fair with all residents.  We cannot make allowances for Ms. ****** that we wouldn't make for any other resident.  Attached are her buyout agreement, the notice to vacate and the agreed payment plan.  No further consideration can be made.

  Customer response

  08/31/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept the response and will move forward with prior signed agreement. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved to ****************** Apartments on May 20th 2021. The beginning of June 2021, I reached out to the front office for pest control because I had been seeing a few roaches around my kitchen. This became a monthly request for the same issue. When pest control would come to spray, I have on camera, that sometimes he would place a card on my counter and leave, not **********. There is an infestation in my apartment to where I can no longer live in my home. I have spoken to the rental staff multiple time in hopes of getting this taken care of, to no avail. When I did speak to the leasing manager a month ago, explaining to her that I have a problem that not allowing me to live in my home, she stated, "No one else complained about it *shoulder shrug*". When I asked if I could transfer apartments, the answer was that I'd pay more. My daughter and I have not been home in 3 months because the infestation is so bad. When I open my front door, roaches fall from the door seals. They're in my cabinets, fridge, couch, computer, bed, everywhere! I am paying almost $1600 a month to have to live with friends and family because nothing is being done about this problem. The manager just came by today after months of my pestering her, to view the issue to which she said that it was bad. I have already spent 100s on pest control, sprays, bombs, etc...My daughter and I have been displaced for months with no resolution from the apartment complex.

  Business response

  08/03/2022

  Hello ********, 

  Thank you for your feedback. We are sorry to hear that you are experiencing issues with your apartment. Per your request, we will allow you to terminate your lease early. Please contact the Business Manager for your community at the leasing office to submit your Notice to Vacate and discuss details. She can be reached at *********************************************** or ************ or in person at the leasing office. 

  Thank you, 

  Customer response

  08/03/2022

   
  Complaint: 17641765
  
  I am rejecting this response because:

  I would not like to speak with ***** based on her response to me in the past when I did bring this matter to her over a year ago. Shes not very empathetic or seems to care. I dont know if I can trust her details one minute she tells me that I have to pay for as long as the apartment is vacant, even though I will not be living in it. And another she tells me that people just live with the pests and I should just throw things away. 
  

  I honestly love this community, just not the infestation of roaches. I can and will vacate this apartment within 30 days but I do not want to pay because Ive already paid 3 months (today will make 4 months) to not be able to live in my apartment. If possible, I would like to be moved to another unit preferably in another building (I do have an 8yr old daughter who starts school tomorrow) Id still pay the $1460 for the 1bdrm loft, I just dont want to deal with the roaches falling from the ceiling or crawling into my fridge or out of my babys favorite cereal box. 
  
  Sincerely,
  
  ***************************

  Business response

  08/25/2022

  Hello ********, 

  Thank you for contacting us regarding your concern. One of our associates will contact you to discuss further options. Thank you.

• Initial Complaint

  01/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our lease was up with The ***** (one of the properties they manage) on November 15, 2021. After moving out, there was no contact or initiation to get a forwarding address to send the refund from our deposit. We also did not receive any information regarding our inspection after moving out. After several phone calls to the office, we finally got a hold of someone that could provide us only very little information. They finally took down a forward address and said our check would be mailed immediately. These phone calls happened within two weeks of our move out date. After not hearing from the management or receiving our check, the phone calls increased. It has now been almost two months and they have yet to answer the phone or return our voicemails. This is incredibly infuriating and unprofessional. It is now the middle of January, and we are no where near finding a solution or getting answers.

  Business response

  03/09/2022

  Business Response /* (1000, 5, 2022/01/20) */ Good Morning Ms. ****, We apologize for the delay in receiving your deposit. We are expediting it today and you should receive it in a couple of days. Thank you for your patience.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi I came to Collierville on 2015 August with my family, and since it's August and schools starting time, not able to find many apartments, we got one in Legacy Farms in Collierville. We moved in on August 25th into 11-303 apartment. While moving , we didn't inspect each and every corner of the apartment. However, we lived in there till 2021 August with annual lease. From September 2021 to November 2021, we lived in the same apartment with month-on-month basis, though they have asked 2 months notice before move out. Totally, we lived in there for 6.3 years. On September 30th, we have given move out notice, to vacate on November 30th. After few days in October, leasing office people came for cabinets measurements for unit upgrade, and in the website the unit is available from 1/6/2022. For them to upgrade the unit in December. After we moved out, and on December 17th, we received damages bill amount $1888.83. After looking at the bill we were so shocked. High amount damages : 1. Master bath cabinet replacement ( $800 ): They said water caused damage to cabinet, behind and bottom of the cabinet for which we don't have access to it. I got the information from leasing office that, cabinet attached to wall, and bottom of the cabinet got wet. This is because internal leakage of apartment pipes behind the walls, which is usually not found by an external person. This leak is so small, no one can identify until it's removed. This is an apartment structural issue, and laying charges on me. This is unethical, and how am I responsible for this charge? 2. Kitchen countertop next to sink ( $ 625): If we replace the top layer, and two wooden planks, wouldn't cost this much, and they are upgrading the unit and laying the cost on me. I need justice on these exorbitant charges, not sure if this is happening because I'm an immigrant. I have attached images for kitchen damage, and master bath damage when I moved out. Thanks *****************

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2021/12/22) */ Attached is the move in inspection, move out inspection, photos and invoices showing what had to be repaired/replaced in Mr. ******* apartment. None of the damages charged at move out are normal wear and tear or are notes on the move in inspection. There was severe waster damage to the kitchen countertops and cabinet on the sink side of the kitchen. As you can see in the photos, it is warped and sunken in. So much water had sat there that it disintegrated the wood under the laminate, causing it to sink. This piece of counter could not be salvaged. There was also severe water damage under the kitchen cabinet where it appears the water that was seeping down from the top of the counter was eroding the cabinet box bottom. We were able to replace this in-house and did not have to replace the whole cabinet. When our Assistant Manager walked the unit at move out with Mr. ***** he said he never notices any of these damages and dismissed her. She informed him that he would be charged for these items. He was charged the depreciated rate. The master bathroom had severe water damage to the vanity and flooring. The leak Mr. ***** is referring to in his statement was a leak under the toilet that was only visible on the ceiling in the unit downstairs. There was no water reported or able to be seen from Mr. ******* apartment. As seen in the photos, there is severe damage to the vanity and it had to be replaced (invoice attached). Consumer Response /* (3000, 7, 2021/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with the response from Legacy Farm apartments. Master bath leak was not visible to outside, as it was internally leaking, our downstairs complained about leak, and Legacy Farms didn't fix it permanently for their complaint, as the leak diverted to other side ( as it appears). We are not responsible if some leak happens behind the walls. Attached are the requests created by downstairs about the leak, it was not fixed permanently. These charges for apartment internal structural issues ( small leaks) to me are not an ethical business practice. This is what I didn't agree with assistant business manager. Regarding kitchen sink issue, next to sink, granite layer was swelled, it needs granite sheet, and wood under that sheet. Cabinet under the sheet is working fine, as assistant manager saw it. Under the sink a wood plank is needed to replace. They replaced the whole kitchen cabinets because of their plans to upgrade the unit, and attribute the charges on me. Instead of fixing , what's the reason for replacing. Business Response /* (4000, 9, 2021/12/29) */ We realize that **** ***** ***** is not accepting of our company's response. We however stand firm on our comments and documentation in this matter. No amendment to the final charges will be made. Business Response /* (4000, 13, 2022/01/11) */ Attached is the lease agreement for **** ***** *****. Clause 49 is highlighted for review. Respectfully,

• Initial Complaint

  12/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My hot water tank had busted and it have mold in my closet... My heater is making a loud noise that it disturb everybody in my facility the maintenance guy came by and said that he'll be back and it been 2 months I'm sick and tired of paying my rented and I can't get nothing done I'm about to go crazy I pay my rent on time neva been late and I get this results.... The the ladies in the office wonna get smart with people I try to respect my elders but they not gonna keep talking to me like that it's a good place just can't get nothing done over their I'm sick of it..

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2021/12/15) */ A independent contractor arrived today, 12/15/21 to access the situation. No mold or mildew was found but brown water stains on the hot water heater closet door were found. This area will be cleaned and painted. The heater noise was determined to be the actual motor. It will be repaired unless replacement of the motor is necessary. The resident was home while the inspection was being done and is aware of what is needed.

• Initial Complaint

  09/17/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was just informed that *********************** is claiming I owe them one months rent for sept of 2021. I was told by office personnel that I had to be out of the apartment before sept 1st if I was not renewing my lease. There was no mention of me owning any additional fees other than my water bill for the month. I would have stayed in the apartment for the month of sept while my home was being built if I was informed that I would have to pay for sept. I should not be charged because the office is incompetent at managing the property a d giving accurate information.

  Business response

  10/25/2021

  Business Response /* (1000, 7, 2021/10/07) */ According to the lease agreement, resident is responsible for the entire lease term. The lease expired on 09/19/2021. Resident is responsible for the remaining 19 days of his lease agreement.

• Initial Complaint

  08/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern, I am contacting you today to report negligence on part of Fogelman Properties. More specifically the property know as ********* located in Chattanooga 37421. There have been several issues with the unit I have been renting including, but not limited to, climate control and plumbing. Beginning on July 7th 2021 (less than 1 month after my move in date) I have had to request maintenance a total of five (5) times. Two times for climate control issues and three times for sewage backup, the latter of which caused some minor damage to my personal property. The maintenance crew, as well as their respected sub contractors have informed me on each occasion that these issues have been on going for "quite some time". Allegedly for the last few years or so. The property managers have stated that they were working on finding 'permanent' solutions to the ongoing problems. However, I have received no correspondence from these personnel for ten (10) days.

  Business response

  09/07/2021

  Business Response /* (1000, 5, 2021/08/10) */ Resident met with the manager at ********* yesterday. A mutual agreement has been reached. Consumer Response /* (3000, 7, 2021/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business stated that we had reached a mutual agreement. Such statement should be considered false due to the fact that we are still currently trying to find the best route. The company gave me these three (3) options listed in order: Terminate my lease at no charge to me, Wait until October to receive a new unit while also having maintenance in my current unit (while I still reside in it) to do extensive adjustments that won't fix the flooding issue, rather just divert it to my kitchen sink, Move to a sister complex for a higher monetary rate. The company and I are still debating the above listed options to which I have agreed to none. I believe the company is being unreasonable and should be taking better measures at resolving my unfortunate circumstances. Yes, they did offer for me and my roommates to move to a unit on the same property at the same rate. However that offer comes with the price tag of over a month long endeavor of dealing with maintenance crews in and out of my unit while I reside in it. I have been trying to work a better deal but have since been unsuccessful. My cosigner will be meeting with one of the property managers tomorrow to continue this debate. Business Response /* (4000, 9, 2021/08/26) */ Resident was able to transfer onsite after a similar apartment became available. We were able to offer them the same rental rate and granted them a few days to transfer onsite.

• Initial Complaint

  07/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This management company markets their product as luxury and pet friendly when it is neither. Neighbors leave their dog messes everywhere including the hallways and that attracts flys, maggots, and the smell is always toxic. This is all during a pandemic. They are not taking COVID seriously. They claim to have an exercise trail as part of these "luxury" accommodations but they are off limits because the management company won't pay to remove the alligators that live there. They also won't pay for poo-prints or any service to clean up the poop on a regular basis to prevent the flys and maggots from forming. All of those pictures of discarded poop is within view of a DogiPot, a receptacle with bags and a safe disposal bucket. Most Dogipots are stocked with bags for use but the bins are empty because nobody cleans up their poop. There are empty glass liquor bottles in the parking lot. How luxurious does that sound?

  Business response

  07/23/2021

  Business Response /* (1000, 7, 2021/07/20) */ These concerns have been reviewed and the appropriate measures are being taken by the Apartment Community. We are currently in the process of acquiring the pooprints service. Regarding the alligator, it is illegal in South Carolina to relocate an alligator. We are reviewing alternatives. We invite Mr. ********** to contact the leasing office directly with any future concerns. No billing adjustments or modifications will be made. Consumer Response /* (3000, 9, 2021/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The appropriate transparency has not been provided regarding the use of the word "luxury".

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩