ComplaintsforFogelman Properties, Inc.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  To Whom This Matter May ******** I am writing due to a dispute regarding a late renewal notice I received today on 3-18-2024, indicating that I have a $100.00 increase for this years renewal period and that it will be due next month in April 2024. However, I moved in on 3-11-2022 and based on my estimation, I should have received this notice back in January 2024, in effort of giving me an opportunity to review the lease and agree to the increase. When I called the office to address this issue, I was informed that I the reason I didn't get the notice is because I was "not up for renewal", and that I was supposed to have been out of the apartment last year! I responded by letting the Property manager know that if this was the case, then why was I allowed to pay rent up until the last minute of my renewal and why wasn't some form of notification sent out informing me that I was no longer wanted as a tenant!During this discussion last year due to the argumentative nature of the Property manager, I agreed to leave, but was told that they wanted me to stay and I stayed. However, 2-weeks prior to my renewal I am told that my lease was not going to be renewed and that they would think about me staying and that "there is a place right down the street that has free rent!" I was also told that this is the best time to find a place to live, when in fact I have visited several apartments today after this encounter and was told that this is not a good time to look for an apartment! I am asking that the BBB investigate this claim and that if I have to move on such short notice, that I am provided with moving expenses and my deposit be returned immediately after I find somewhere to live on such short notice.

  Customer response

  03/19/2024

  Dear *****************, thank you for your prompt response to my complaint!  I did want to add that I am still awaiting a response from the Corporate to address this issue of the property unlawfully trying to kick me out due to a personality conflict.  And although a final decision has not been communicated to me, I believe that as long as I am continuing to abide by my lease agreement, I am open to being granted the opportunity to find suitable housing, as I am in the process of trying to purchase a house and being threaten with an unlawful release will not only cause me to become displaced, but could possibly cause an interference with me being able to properly move forward with purchasing a new home.  As you may be aware that finding adequate housing is a great concern during these tough economic times and due to the fact that for the past 2-years, I have consistently paid my rent, regardless of the various complaints and communications I've encountered with this management team.  And threatening to force someone to move due because of a dislike for them is not ethical practices, considering that I have always been a proactive and great tenant:  I take care of the property, there has been not major maintenance issues on my behalf, I mind my business, and have always paid my rent on time!

  My resolution is that since I am in the process of trying to save money and build my credit so that I can afford to purchase a home, I would like for this management team to operate in integrity by not threatening me and telling me I have until April 30th to be out of the apartment, which I have done nothing to warrant this action!  However, I will be willing to move under fair conditions, that will allow me to make a productive and smooth transition by not being forced out due to a "personality differences" , as this never matter to them all while taking my rent money for 2-years straight!  It is only fair that I am allowed the flexibility to make a move that will not cause me additional financial distress.  However, if I am forced to move, then I think it is only fair that they not charge me rent and pay my moving expenses that I will unnecessarily incur due to this unethical request.  

  Again, I have made several calls to corporate in effort of resolving this unfortunate issues.  I really do appreciate your consideration and look forward to hearing back from you at your earliest!

  Respectfully,

  ********************

   

  Customer response

  03/19/2024

  To Whom This May ********************* I am writing to provide an update on the status of Complaint #********.  As of today the complaint has been resolved and I would like to withdraw my complaint against ***** Management LLC.   I received a call from *************************, (Corporate Representative) and was informed that I was able to remain in my apartment without incident and that she would work with me moving forward, should I decided to move out in the near future.

  So, due to the resolution reached with ***** Management LLC, both parties(myself and ***** Representative) have reached a fair agreement with regards to the complaint filed and therefore will no longer need additional mediation regarding this complaint, as I am withdrawing this complaint due to this arrangement.

  Should you have further questions, please feel free to call me at ************.

   

  Thank you for your time and consideration regarding this time sensitive matter!

  ***************************

   

   

  Customer response

  03/20/2024

   
  Date Sent: 3/19/2024 7:45:18 PM
  

  To Whom This May ******************** style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem; font-size: 11px; font-family: "Proxima Nova", sans-serif;">I am writing to provide an update on the status of Complaint #********.  As of today the complaint has been resolved and I would like to withdraw my complaint against ***** Management LLC.   I received a call from *************************, (Corporate Representative) and was informed that I was able to remain in my apartment without incident and that she would work with me moving forward, should I decided to move out in the near future.

  So, due to the resolution reached with ***** Management LLC, both parties(myself and ***** Representative) have reached a fair agreement with regards to the complaint filed and therefore will no longer need additional mediation regarding this complaint, as I am withdrawing this complaint due to this arrangement.

  Should you have further questions, please feel free to call me at ************.

   

  Thank you for your time and consideration regarding this time sensitive matter!

  ***************************

  
  

• Initial Complaint

  02/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was accused of not carrying renters insurance by ********* Apartment complex in ************, ******** which is managed by Fogelman Properties. I was then charged a non-compliance fee each month. Upon providing proof of coverage since the inception of my lease multiple times, they still refuse to refund me in full. Attached is my policy showing my coverage from the day my original lease was signed in 2021.

  Business response

  03/04/2024

  The lease agreement for **************** is attached.  Page ************ addendum clearly states that the resident must maintain renter's insurance with the property listed as an "additional interest".  There is no additional interest listed on his policy therefore he is not in compliance.  The property was correct to charge the $11 noncompliance fee.   

  Customer response

  03/04/2024

   
  Complaint: 21305219
  
  I am rejecting this response because: The documents I submitted clearly states that Ive had and maintained renters insurance from day one of signing my lease. 
  
  Sincerely,
  
  ***************************

  Business response

  03/04/2024

  As it was stated in the previous response.  **************** does not have the required information listed on his policy.  His lease clearly states that the community must be listed as an additional interest on his policy.  Having a insurance policy is not enough.  That is only part of his requirement.  His lease was uploaded with the requirements highlighted on page 28 of his lease.  If he does not understand how to add the community as an additional interest, the onsite office can provide the information he needs to give his insurance provider.

  He will continue to be charged the noncompliance fee until this requirement is met.

  Customer response

  03/04/2024

   
  Complaint: 21305219
  
  I am rejecting this response because: If that were the case why did they remove the charge and offer a partial refund after resubmitting my policy which they shouldve had on file from day one? Furthermore, if my policy was inadequate in the first place, why was I permitted to sign the lease and occupy the property?
  
  Sincerely,
  
  ***************************

  Business response

  03/05/2024

  ******************** account was marked non-compliant by a third party vendor and the fees are automatically charged.  We apologize for the inconvenience as this was done in error.  A credit of $105.09 has been placed on ******************** account.  

  Customer response

  03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ***************************

  *************************************** Apartment 508

  ************, ** 63017

  
  

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have lived at ***************************** in *****, ** for almost two years. This is the worst apartment complex I have ever lived in. I filed a maintence request for a rodent that is in my apartment. A RAT. There have been several rats that came from another apartment (is what they told us). I have called, submitted requests, etc only for them to come one time and say that they saw three mice. I just saw another mouse run from my closet through a hole that has not been fixed. The trash is terrible and the maintence team is horrible. They have a million excuses as to why they can't fufil requests and expect the residents to care. I also filed and HVAC complaint back in the summer and watched the leasing agent put it in the request. Never heard from them to fix it. I am hoping that filing this complaint along with the other BAD complaints will get me the resolution I am looking for. REMOVE THE RODENT! I hope a better property management team buys out this complex because this one is horrible.

  Customer response

  02/14/2024

  I have emailed the property manager *********************** three separate times and have received no response. She informed me that there were three holes that were found and that they would be fixed today. They are not fixed. I also confirmed that there indeed was a rodent in our apartment from rat droppings and a dead rat on a trap. 

  Business response

  02/15/2024

  ****************** has been in consistent communication **************** since February 2nd, 2024.  The unit was inspected on February 5th.  A 3rd party pest control company conducted another inspection on February 13th.  There were 3 small holes in various places in the unit that warranted repair.  The repairs are scheduled for today, February 15th.  The resident has requested that an extermination be done.  We are waiting on the recommendation of the pest control company as it was understood after their inspection that repairing the holes would rectify the issue.

• Initial Complaint

  01/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This pertains to the Fogelman property in ************, ** *********. I will try and make this short. First off they have an assistant manger named ******* in the front office that is very rude and unprofessional. If he doesn't like what he is hearing or the way he is being spoken to he just hangs up the phone. The same goes for emails. He simply won't return them. The same goes for ******* and *****. They are higher up in the chain and after being promised repeatedly that I would receive a phone call from them all I get is emails. Now let's get into the meat and potatoes of this. I rented an apartment in May of 2023 and had to break the lease in October. I paid the ****** of two months rent and an additional two months for breaking the lease. I moved out October 4th and sent numerous emails with my forwarding address and contact information. I told them that I would not be back and they could enter the apartment to get ready for the next tenant. I received a call on 12/27/23 stating I owed $158.00 for "damage and cleaning" I replied that's fine take it out of the $300 deposit and send me the difference. This charge was on top of the $300. I was charged $80 for cleaning ashes out of the fireplace, $80 to replace four pieces of metal under the stove burners, $80 for a hook that was taped to the refrigerator, and the list goes on. I was also charged for water 5 times over the two month period. I requested pictures and received them with a photo date of 11/20/2023. Not sure why it took them until 12/27/23 to contact me. I have called Fogelman headquarters numerous times with no response. I would recommend you rent elsewhere and avoid Fogelman all together.

  Business response

  01/25/2024

  ********** has been in contact with the previous resident multiple times and while staff members have tried to speak with the resident on the phone there have been words used towards staff member that have been inappropriate.  The matter escalated via email and the *** reached out via email as that was the original form of contact to her.  She provided the previous resident with all the information that was asked, and the previous resident was unhappy with the ***'s response and stated the *** dodged his questions and that wasn't the case.  She provided him with the move out statement as well as what was owed and why it was owed.  The lease agreement also reads the resident is responsible for all rent and utilities through the notice period which would have been through 11/27/23.  In the previous email the resident stated he would continue his discussion with the *** the following week and didn't reach back out to her.  All explanations had been made and he reached to the corporate office stating his matter hasn't been resolved on 1/24/24.  The *** followed up and asked that all further interactions be with the local attorney for the property as the previous resident was not going to be satisfied with the answers provided.  The fees being charged are accurate and nothing further can be done.  

  Customer response

  01/25/2024

   
  Complaint: 21192127
  
  I am rejecting this response because:

  Im not surprised that the response is full of lies and contradictions. Ill try to make this short. 
  I was promised phone calls numerous times via email and never received one call. ******* was my point of contact and he was told not to answer my phone calls or emails by his superiors. Its ironic that this company enjoys s******* people but when you fight back everyone gets offended. My deposit of $300 was kept and the company is asking for an additional $153.00. It is currently in collections as I refuse to pay it. The cleaning fees are bogus and not even close to reasonable. The apartment was vacated on 10/4 and wasnt inspected until 11/20. I was then contacted on 12/27 stating I owed money. This is after I paid all fees and lease breaking penalties in October. In every email I sent my questions were dodged and went unanswered no matter how directly I asked them. 
  as I have stated numerous times the company can keep my $300 deposit but Im not paying the additional $153 as the cleaning fees are unreasonable. It would be nice if someone from the headquarters would reach out to me directly as I have left numerous messages and have yet to receive a phone call at all. 
  if you read other reviews online about this complex you will see that Im not the first one this has happened to. My favorite charge is the wipe down fee. 
  I will be happy to contact the lawyer mentioned and tie up their time but Im not sure that would resolve anything. 
  once again I can be reached at ************. 
  
  Sincerely,
  
  *******************

  Customer response

  01/25/2024

  I went back and read the response again. It states that I never reached out to the *** a week later. That is completely not true. I have been begging for a phone call since this entire ordeal started and have yet to receive one call from anyone at ********. Dishonesty at its finest. 

  Customer response

  01/26/2024

  I just went and downloaded the files provided by Fogelman properties. The last one attached 11/27/23 was never received. The documents were mailed to the apartment address to which I vacated on 10/4/23. I sent numerous emails to the office staff with my home address. 
  when I return to work Monday I will provide all of the emails exchanged between myself and *********. I have been trying to resolve this since 12/27/23 to no avail. They can keep the $300 deposit but I refuse to pay more than that. 
  

  Customer response

  01/30/2024

  I have reached out via email on a daily basis and have yet to receive a phone call or a response from either ************************* or ***********************. I have also called the attorneys office daily and left messages without a callback. I am asking again that the $150 be taken off. You can keep the $300 deposit but I refuse to pay the remaining $150 as the cleaning fees are excessive. I have called Fogelman headquarters and have received zero responses from them as well. It appears that this group is unresponsive to current tenants and previous tenants. I can be reached at ************. I would like to get this resolved this week. 

  Business response

  02/01/2024

  This matter is currently in the hands of our legal representative.  Under their advisement there will be no response to this complainant. 

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved in these apartments 12/15/23 and has been having issues every since. First I was told I would get a unit that would be close to a garage. That didnt happen. Things on my move in checklist were not addressed. The kitchen sink wasnt getting hot water, when maintenance came I was told I needed a new faucet. I waited a week for that only to find out that that wasnt the problem some wires were twisted. Paint was stuck on the bathroom mirror I had to get acetone and white vinegar to scrub off the paint. Ive been told since day one the bathroom countertop would be retouched, that hasnt happened. I received a text message 01/03/24 that the countertop retouch would have to be approved by upper management but it would get done. I sent a email today about that no response. My bathroom ceiling keeps leaking. 1st time it happened 12/22/23, 2nd time 12/31/23 I put the request in 01/03/23. I had to go to the office to get someone to come out. Now it leaked again 01/07/23. 01/08/23 Ive been calling the office all day, no answer. I emailed the agent that assisted with moving in to have the property manager to give me a call. She advised to email the office email. I did that still no response. Kept calling no answer, emailed agent again no answer. This is very frustrating especially with the amount of rent Im paying. They arent fixing the issue because it keeps leaking. Its a crack in the ceiling where the water is coming from. I need these issues to be resolved ASAP.

  Business response

  01/11/2024

  It is our understanding that ****************** did speak with the resident on Wednesday, January 10th, about her concerns. We are actively working to resolve the issues presented. 

  Customer response

  01/11/2024

   
  Complaint: 21117402
  
  I am rejecting this response because:

  I spoke with ****************** 01/09/24. She sent someone to look at the leak and I have not heard anything else since then. I also emailed her the photos of the countertop and have not received a response. This is not the first time I have had this issue. The first leak was 12/22/23, 2nd leak 12/30/23, 3rd leak 01/03/24. This is the worst experience I have ever had with some apartments. My next action is to call code enforcement and the news because this is ridiculous that I have to go through this. It should not take this long to do anything. I have had zero communication with ****************** since 01/09/24 to let me know whats going on. They do not answer the phones. I will take further actions if necessary.
  
  Sincerely,
  
  Lakesha *********

  Business response

  01/26/2024

  It is our understanding that ****************** has been in communication with the complainant as recently as the 23rd of January.  A physical inspection of the countertops was discussed prior to the winter storm that hit our area January 15th. We're actively working to address the concerns of this resident.  We are at the mercy of the outside vendors and contractor scheduling these repairs.  The area is being monitored and will be repaired as quickly as possible.

  Customer response

  01/26/2024

   
  Complaint: 21117402
  
  I am rejecting this response because:

   
  Complaint: 21117402
  
  I am rejecting this response because: 
  I did speak with the manager on 01/23/24 only because I called the office 01/22/24 and 01/23/23 requesting that she give me a call. Which she did call me on 01/23/24. I wanted an update on the repairs because I had not spoken to anyone since 01/14/24 when I was told that they will have to find someone to do the repairs. As far the countertops the manager stated she will come to my home to look at it. On 01/23/24 I was told that due to the storm other services were being provided to the apartments that were affected and that was the main priority right that now. I asked have they found someone for the repairs. She stated she didnt know she would have to speak to one of the maintenance guys that was out sick that day and she would get back to me but of course I didnt hear anything else from her nor has she tried to come look at the countertops. I have my messages from another staff member that told me the countertop would be retouched from when I moved in 12/15/23. Im being told that affected apartments are the main priority but yet apartments around me are being worked on to be leased out. Its seems like they do care about fixing my apartment
  
  Sincerely,
  
  Lakesha *********
  
  Sincerely,
  
  Lakesha *********

  Business response

  02/13/2024

  ****************** inspected with unit on January 26th an met the resident.  The counter tops were assessed, and photos were taken.  It was explained to the resident at that time that the current state of the counter tops did not warrant being resurfaced.  Photos were taken of the bathroom ceiling so a quote could be obtained from the drywall contractor.  The resident called the following week to report the leak had returned.  Once the origin of the leak is located and repaired the interior repairs to the ceiling will be completed.  The contractor is scheduled to return today.

  Customer response

  02/13/2024

   
  Complaint: 21117402
  
  I am rejecting this response because:
  When the property manager came to look at the countertop she seen the paint that was on the counter and the part of the counter where some paint is missing. She stated she will see what they can do to get it off. I also explained to her since day one I have been told that the countertop would be replaced. I have emails and text messages to confirm. I honestly believe they are not willing to repair it now because I made this report and its retaliation that they are doing. I also was not informed that anyone would be coming out today to doing anything to the ceiling. ******************* never communicates anything. She never follows up as she say she will. Ive been here 3 months and its a living hell! 
  Sincerely,
  
  Lakesha *********

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hi,I am writing in regards to my recent move in at **************, in *********, **. I moved into my apartment yesterday - and I've had to report several issues, including health hazards to maintenance within the last 24 hours! When I arrived to the apartment, there was a light fixture hanging from the ceiling. The leasing manager told me the apartment was "ready to go" and had been inspected -- clearly not the case. There were bugs in the apartment. (Pest control is supposed to be covered in the additional amenity charge, but there were bugs throughout. There was dirt and debris everywhere -- despite the apartment "being cleaned and ready to go", as per the Leasing Manager. THE HEAT DIDN'T WORK! The temperatures dropped over night to an unsafe level which is a health hazard. The smoke alarm was beeping all night long -- showing that the apartment wasn't ready for a tenant to come in without a ready to go, functioning alarm. This apartment was NOT move in ready, unsafe, and unhealthy. It makes me wonder if it was inspected. The location is terrible -- it's in a super sketchy area (unfortunately I moved out of state and didn't know). It's not walkable or safe. I contacted them within the first 24 hours of being there and the first 48 hours of signing the lease. The pictures on the website are very deceiving! I unfortunately used an apartment locator and because they get commission for working with complexes. There was also a crack in the wall upon arrival, electrical sockets hanging off. Construction everywhere. This building seems like it was put up haphazardly and unsafely. In addition, the water in the tub didn't go down, there was chipped paint on the doors, and management did not help resolve the issue in an amicable way. I am reaching out for further assistance. Thank you! Kind Regards,************************* Cell: ************

  Business response

  01/18/2024

  Our corporate and onsite team are working to resolve this matter.

• Initial Complaint

  12/31/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I am notifying corporate on a complaint at ********************************* in *******, **. We have had 2 issues occur now where the maintenance request wasnt emergent to the facility. One instance was in the dead heat of summer, our AC stopped working when it was 100+ degrees outside and the maintenance guy (they only have 1) was on vacation and was not available to assist us. We were given a window AC unit that barely helped cool our apartment since our only windows are in our bedroom. We had no AC for 2 days and the office did not contact a contractor or someone else to come resolve the issue while the maintenance guy was out. We had to go stay at a family members house while waiting for it to be fixed. Why are we paying rent if we cant even stay here?? Second issue, while it being 30 degrees outside in December, we had a breaker blow on Tuesday 12/26 and had no power or heat. We notified someone and again the maintenance guy was on vacation. They sent another worker that wasnt familiar on how to fix the issue.. The maintenance guy did come over to assist that evening and got the issue fixed. One of the breakers was the hot water heater. We did not notice there was no hot water until Thursday the 28th. We called the office to get someone out and they sent the same worker that wasnt very familiar on how to help resolve the issue. We had to wait until Friday the 29th to get the maintenance guy out to help resolve the issue. I have no idea why they couldnt contact a third party company out to help resolve this instead of us having to wait 2 days for the maintenance guy to return from vacation. Just very frustrating for us to sit around and not get a quick resolution as these are emergent issues.

  Business response

  01/02/2024

  A/C issue
  
  First work order -
  6/3 reported 3:47 pm (Saturday) portable ac delivered.
  6/4 (Sunday) called out to check unit. condenser heat overload, cooled compressor, cleaned condenser. charged unit 2# temp drop across coil 22 degrees. completed by 4:30 pm.
  
  
  Second work order 
  8/19 7:19 pm Saturday. emergency call - portable ac installed.
  8/22 reported portable a/c not keeping up. by 9:32 am repair completed. unit ******** valves replaced and charged 2#.
  
  
  Power issue
  
  12/26 power out 8:37 pm - responded 8:41 **************** completed by 11 pm. breaker replaced for heater..
  
  12/28 10:21 am no hot water reported. by 1 pm-  had drained and changed heating elements and refilled the hot water heater.
  
  12/29 no hot water reported - working on repair by 10 am. 11:30 am hot water restored. the breaker for the hot water heater was replaced.
  
  All repairs done in a timely manner.
  
  
  
  

  Customer response

  01/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *****************

  , ** 64083

   

  My main thing I wanted to get out of this is that the complex needs more maintenance help. One maintenance person cannot complete everything as quickly as needed for everyone by themselves. They need more help.

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sent an email on December 16th and have not heard anything back since. The email was as following: I am emailing yet again, because the master bedrooms bathroom has been leaking for a month from a hole in the ceiling. A contractor came out a month ago and no one has been back cents to fix the leak or give us an update on repairs. I have also put in a work order for our garage ceiling to be looked at because it shows signs of water damage, and has a small opening. No one has came out although I was told that we are listed on the queue to be next in receiving repairs.I also put in a work order for this issue, I put in a work order for my mailbox lock and it is looking like someone is trying to get inside of our mailbox. I also put in a work order for our kitchen stove to be looked at because the light has been on for days. We have called and no one answers the phones, we have put in work request and no one has came, even going to the office the staff leaves early, the office closes early, or no one is able to fix problems in a timely manner.

  Business response

  12/29/2023

  The work order for this complaint was submitted online, December 24th at 10:01pm.  The onsite was closed during this time.  The work order was submitted again online at 5:31pm on December 26th.  No calls were made to the office or the emergency line.  On December 27th at 11:46am the work order was closed after the hot water element was replaced.  It is our understanding that the needed repairs have been completed. 

  Customer response

  01/03/2024

   
  Complaint: 21055628
  
  I am rejecting this response because:
  
  

  No repairs have been done to ceiling and it is raining and leaking from the hole. 
  Sincerely,
  
  *********************

  Business response

  01/26/2024

  The complainant is hindering the required repairs.  On 2 separate occasions contractors have attempted to make repairs.  The first incident, the resident was not ready in terms of removing her personal belongings from the work area in the garage.  Contract work will not be done if there are personal items in the way as to avoid any damages to the resident's belongings.  The 2nd incident, the resident told the contractor she would let us know when to do the repairs.  The onsite team did follow up with the resident on Wednesday, ******* 24th.  The soonest date the contractor could return was ******* 26th.  The complainant wasn't happy with that answer and was advised again to remove all belongings including any vehicles from the garage. These repairs are not done inhouse and we are at the mercy of the contractors and private vendor schedules. 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hope this letter finds you well. I am writing to address a matter of great concern regarding the living conditions in my unit at Stewarts Ferry Apartments, I have been a resident here since March 22, 2023 and unfortunately, I have been experiencing persistent issues with spider infestations throughout this period.Based on research I have done, I know that spider infestations can be due to foundational and sealing issues within the building. We have gone above and beyond to create solutions to this problem first hand and are desperate to leave these inhumane conditions.Despite my efforts to address the matter by contacting the maintenance team and using recommended pest control measures, the infestations have not been adequately resolved. This ongoing problem has significantly impacted my quality of life and created an environment that is no longer tolerable.I understand that the lease agreement outlines the terms and conditions for lease termination, but I believe that the continuous presence of spiders in my unit constitutes a breach of the implied warranty of habitability. This warranty ensures that tenants have the right to live in a safe and habitable environment. The repeated infestations have made it difficult for me to enjoy a comfortable and healthy living space, and I am left with no option but to seek an amicable resolution. I kindly request your understanding and support in allowing me to break my lease without incurring any fines or penalties. I believe that this action is warranted due to the ongoing nature of the problem and the impact it has had on my living conditions.I appreciate your prompt attention to this matter and look forward to resolving it in a manner that is fair and reasonable for both parties. I am hoping that from a personal standpoint you can understand this issue from your own point of view and the type of living conditions you would want for yourself. Thank you for your understanding and cooperation.

  Business response

  12/04/2023

  **************** transferred on site earlier this year and had several maintenance requests in as well as a request for pest control. Maintenance completed her work orders in a timely fashion and she was put on the pest control log every time she requested service; they come every Thursday. On October the 10th I pro-actively reached out to her via email to see if her work orders were completed and she thanked me and told me that they were completed. I hadn't heard back from **************** until this past Friday, December the 1st, via the same email she sent your office.  This morning I emailed **************** and offered her a lease break without penalty; I'm waiting on a reply.

• Initial Complaint

  09/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been placed from my residence every year since 2018. I have been left with a faulty air conditioning unit that has become inoperable every single year. Last year I was displaced from my home for well over a month because of this issue. Then later in the year, my entire roof caved in on the lower level because of a water leak from the unit. So much of my property was destroyed. I was again displaced from my home. Now it is September of 2023 and once again the air conditioning unit is inoperable forcing me out of my home once again. I am disgusted by the business practices of this organization.

  Business response

  10/23/2023

  The complainant has decided to vacate the premises on October 31, 2023, terminating her lease.  The complainant agreed to forego the sheetrock repairs until she vacates the premises.

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