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Business Profile

Property Management

E Z R Management, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for E Z R Management, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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E Z R Management, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Against EZR Property Management We, the board of ********* ***, are filing this complaint against EZR Property Management for unprofessional conduct and contract violations during our transition to a new management company.Upon learningthrough a leaked internal meetingthat we were exploring other management options, EZR sent a mass email to all residents, slandering past and present volunteer board members. The email falsely called us unprofessional dictators, damaging reputations and making our roles more difficult.EZR then unilaterally terminated our contract immediately, despite our agreement requiring a 30-day transition period. After discussions, they reluctantly honored the contract but provided minimal assistance during the transition.During this period:Bills were left unpaid, causing confusion.Communication was passive-aggressive and unhelpful.EZR revoked our online portal access nearly a week before contract termination, preventing us from retrieving work orders and financial recordsa clear contract violation.These actions created unnecessary hardship for our board and disrupted HOA operations.We are requesting the following resolutions:Confirmation that all financial records were properly transferred.An editable spreadsheet of all outstanding work orders.A formal apology for the defamatory email sent to our residents.**** conduct was retaliatory, unprofessional, and in breach of contract. We expect them to correct these issues and ensure a proper resolution.Desired Outcome: Full transfer of financials and work orders, along with a formal written apology.

      Business Response

      Date: 03/17/2025

      We value the work weve done with ********* over the years and strive to uphold the highest standards of community management in the industry. At ***, we are committed to advising board of directors on what is best for the community. In this case, our team was unable to fully align with the current board's vision.

      In anticipation of a smooth transition, all necessary documents were provided to Wright well in advance of the typical industry timeline. Weve attached screenshots to support this.

      However, we believe there have been inaccuracies in the statements made regarding our service. False claims about our work can significantly damage the reputation we have built. EZR Management has always prioritized the legal and financial well-being of the associations we manage, and its unfortunate that these reviews do not reflect our ongoing commitment to those principles. With the conclusion of our contract and all required documentation provided, please consider this communication as the final point of contact from our team. We trust that your new management company will be able to assist with any further needs.

    • Initial Complaint

      Date:06/10/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

      Sincerely,

      *************************
      *******, TN 38016

      Business Response

      Date: 06/15/2024

      Hi ******* We apologize for the confusion around receiving your key fob. Consistent and high-quality customer service is a top priority for our team at EZR, so we're very sorry for your experience. After looking into this further, we do see that we've been in touch with you about this matter. You're welcome to pick up your device at our office ***********************************************) during our normal business hours. Please stop by at your earliest convenience, and our team will get you taken care of. Thank you.

    • Initial Complaint

      Date:02/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the official letter all residents were sent. 

      Business Response

      Date: 03/06/2024

      see attached

    • Initial Complaint

      Date:07/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We vacated a house my son leased for the school year. He was out when the lease ended 5/15. Numerous called bared no fruit. The office refuses to provide meaningful info with regard to this refund except to extend things as long as possible. promises ***** kept. I was told check cut 6/30. After calling again they told me check mailed last week after 4th holiday. Its 3 days into another week and Im across town. No check has arrived.

      Business Response

      Date: 07/19/2023

      Hi, ********************* and consistent customer service is one of our top priorities at EZR, so we're sorry to hear about this miscommunication. We understand that our leasing coordinator reached out to one of the tenants to resolve a pending payment; however, he didn't receive a response for several weeks. Once we did receive a response, the security deposit was refunded, which was within our 60-day process of returning security deposits. Please give us a call at **************, if you have additional questions or concerns. Thank you.

    E Z R Management, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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