Complaints

This profile includes complaints for Gossett Motor Cars's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Gossett Motor Cars has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Gossett Motor Cars

  1900 Covington Pike Memphis, TN 38128-6981

  
• 

  Gossett Motor Cars

  1919 Covington Pike Memphis, TN 38128-6980

  
• 

  Gossett Motor Cars

  1880 Covington Pike Memphis, TN 38128-6904

  
• 

  Gossett Motor Cars

  1901 Covington Pike Memphis, TN 38128-6980

  
• 

  Gossett Motor Cars

  2660 Mount Moriah Rd Memphis, TN 38115-1533

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Gossett Motor Chrysler, Dodge Jeep, Fiat in Memphis, TN, in 2022. It was a brand-new Fiat 500X and it is still under manufacturer warranty. Soon after purchasing the vehicle, the vehicle started having issues. On January 15, 2023, the vehicle broke down and left me stranded in the middle of nowhere. I had the vehicle towed by to the dealership. The vehicle stayed in the shop for over 3 months. When it was supposedly repaired, I picked it up on April 20, 2023. As soon as I drove down the road the service engine message started flashing and one of the warning lights came on and has stayed on. I spent half of the day the next day at the dealership trying to get the issue resolved. I was told that a fuel had blown and had been replaced. Now, still the service engine message flashes and the caution light is staying on. I called the dealership the same day the car was released to me and told them that the car isn't fixed. The service manager told me to "drive slow" so the vehicle won't run hot and that I will have to bring it back in so that they can spend some time with it. I am tired of this. This is causing me a lot of stress and to miss time from work. I want a new car.

  Business Response

  Date: 05/16/2023

  May 15, 2023
  
  ***** ********
  Better Business Bureau
  3693 Tyndale Drive
  Memphis, TN 38125
  
  Re: ID #20002439 - ******* *******
  
  
  Dear Mr. ********:
  
  Thank you for bringing this complaint to my attention. ******* ******* purchased her 2021 Fiat 500X VIN #ZFBNF3A11MP945021 from Gossett Motor Cars on or about February 21, 2022. The vehicle was purchased new, and, therefore, Ms. ******* would be considered the original owner.
  
  On January 16, 2023, Ms. ******* had her vehicle towed to Gossett Motor Cars with a no start concern. The vehicle had 37,085 miles showing on the odometer. On January 19, 2023, our technician made the diagnosis that the vehicle had an internal engine failure and would require the replacement of the engine. These repairs were covered under the provisions of the manufacturer’s warranty. The parts required to perform this extensive repair were ordered and found to be on a factory back order. Due to the length of time it would take to acquire the parts, Ms. ******* requested a loaner vehicle. We contacted the manufacturer, and we were able to secure an approval to provide Ms. ******* with a free of charge loaner for the length of time it would take to complete the needed repairs.
  
  While the dealership was waiting on the parts to arrive, we were approached on two separate occasions by a representative of a repossession company wanting to take possession of the vehicle. The reason we did not comply with the repossession order was the fact that the vehicle was in the process of repair and was partially disassembled. It should be noted that the repossession representatives did have the proper documentation to take possession of the vehicle. The dealership reached out to Ms. ******* and made her aware of the repossession inquiries. Ms. Saddler stated that she intended to include the vehicle in her bankruptcy and asked us to not let them take it. Unfortunately, if a lender provides the proper documentation to repossess a vehicle, then we must cooperate with the process.
  
  On April 20, 2023, the repairs had been completed, and we reached out to Ms. ******* to let her know. We let her know that she needed to come pick up her vehicle. Ms. ******* arrived at the dealership on April 21, 2023, to pick up her 2021 Fiat. At the time of pickup, one of our Service Advisors, **** *******, asked Ms. ******* if she had returned the loaner car to Enterprise. Ms. ******* told him that she intended to return the vehicle later that day. On April 26, 2023, we received a request from Enterprise to extend the approval for additional days for the loaner vehicle. This is when we realized that Ms. ******* had misrepresented the fact that she was going to return the vehicle to Enterprise on April 21, 2023. Our dealership informed Enterprise that the loaner vehicle was only authorized until April 21, 2023, when she picked up her vehicle. We let them know that Ms. ******* would be responsible for any charges past that date.
  
  Ms. ******* returned to Gossett Motor Cars in her Fiat on April 27, 2023, with a check engine light concern. The vehicle had 37,179 miles showing on the odometer. Our technician attempted to diagnose the vehicle while Ms. ******* waited. We were able to discover a blown fuse, but we were unable to determine the cause of the failure because no detectable cause was present at the time. It was evident that we would need to spend more diagnosis time with the issue to properly repair the concern. Ms. ******* was unable to leave the vehicle at the dealership without being provided with alternate transportation. The prior loaner vehicle was approved and paid for by the manufacturer while her vehicle was being repaired. The fact that it was not returned on the day she took possession of her personal vehicle is what caused additional charges to be assessed. Ms. *******, therefore, has an outstanding balance owed to Enterprise, and she has stated she is not willing to pay the balance owed. Ms. ******* has contacted the manufacturer and requested that they pay the additional charges. Enterprise has made the decision to require payment of the outstanding balance before Ms. ******* will be put in another vehicle. Gossett Motor Cars is not responsible for the balance owed to Enterprise, and it would appear that this issue needs to be resolved before we can move forward with any attempt to secure another loaner vehicle.
  
  Ms. ******* made several phone calls to the dealership on Friday May 12, 2023, and she spoke to multiple employees about concerns she had with her service experience. Ms. ******* conveyed to several of our employees that she planned to sue Gossett Motor Cars and one of our employees in particular. She claims that our employees and the dealership discriminated against her, and she plans to file suit against us and the manufacturer as well. I spoke to Ms. ******* myself, and our conversation was not very productive. At the end of the conversation, Ms. ******* again threatened to sue the dealership and then hung up the phone.
  
  We regret that Ms. ********* vehicle still has an issue which needs to be diagnosed and addressed. We want to help her resolve the issue and move forward, but she has to give us the opportunity to inspect her vehicle. If she can make arrangements to leave the vehicle at the dealership, we will prioritize the vehicle to be looked at and repaired as quickly as possible. Under the circumstances, we will be unable to provide a free loaner car. We will contact the manufacturer on her behalf and see if they are willing to pay for another loaner car. Hopefully Ms. ******* and Gossett Motor Cars can somehow move forward with a more positive mindset that will initiate an outcome that will satisfy both parties. We want Ms. ******* to know that we would never want her to feel disrespected or discriminated against while she is visiting our dealerships. I can assure her that we will do our best to make her feel welcome during any future visits to our dealerships.
  
  We believe this complaint should be closed accordingly. If I can be of further assistance, please do not hesitate to contact my office at ************.
  
  
  Sincerely,
  
  ***** *******
  **** *********
  Gossett Motor Cars
  

  
  

  Customer Answer

  Date: 05/16/2023

   
  
  Complaint: 20002439
  
  
  
  I am rejecting this response because:

  What does all that Gossett have listed have to do with the complaint  that I have made  about a new car being a lemon? All of that repossession nonsense shows that this man is a racist and is trying to make me look bad. When I talked to the owner, Mr. *******, over the phone last week, he spoke like a racist and was very condescending. He didn’t want to hear anything that I had to say and kept cutting me off. He is a certified racist and black folk need to stop buying cars from him.  
  

  AGAIN, the car is MINE and he sells bad cars. He needs to take this lemon back. He wrote a whole book in the response that has absolutely nothing to do with my complaint. That shows how racist he is. 

  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave Gossett Motors a deposit of $1000.00, for a deposit on a 2023 Kia **** on 08/30/2022.. They said the deposit is nonrefundable and the car will come in 6 months. It has been almost 9 months and the car is still not here. they do not know when the car will come in. They said maybe in May of 2023. They have kept my $1000.00 for almost 9 months.. I contacted the sales manager and he said I cannot get my money back. I want Gossett Motors to refund my $1000..00.

  Business Response

  Date: 05/12/2023

  See attached

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************ has caused over $1500 in damages to my vehicle each time it was in their care. I purchased a 2021 Q3 in January of 2022. The vehicle has visited the dealership 2 times since then, once in September 2022 and once in April 2023. Both times, the dealership has washed this vehicle after being asked not to, subsequently ruining a $2000 ceramic coating each time. After the incident ** September 2022, ************ stated they would pay to fix my vehicle, but I have receipts where they only paid $950 of the $2000 to have the exterior refinished. I have receipts from the initial paint correction, pictures from before and after, and receipts and pictures of every incident since then, however this website will not let me upload them. Please contact for for picture evidence. When picking up the car from the last visit, the smell of gasoline was so strong in the vehicle you could not sit in it. The service advisor, *********************, advised my fianc to ride with the windows down when he was questioned about the strong smell. When the advisor was questioned why the vehicle had, again, been washed, his response was there is nothing we can do now, it has already been done.

  Business Response

  Date: 05/25/2023

  May 23, 2023
  
  ***************************
  Better Business Bureau
  *******************************
  *******, ** 38125
  
  Re: ID #******** - ***************************** & ID #******** - *********************
  
  
  Dear ********************:
  
  Thank you for bringing this complaint to my attention. ***************************** purchased her 2021 Audi Q3 VIN #***************** from Gossett Motor Cars on or about January 19, 2022. The vehicle was purchased as a certified preowned vehicle, and, therefore, ****************** would not be considered the original owner. I am including an additional BBB complaint (ID# ********* within this response. This additional complaint is from ********************* who states he is the fianc of *****************************. His complaint is in regard to the same concerns as outlined in the BBB complaint (ID# ********* submitted by *******************
  
  ********************** first visit to our ************ ****************** was February 21, 2022, for a concern of a check engine light illuminated. The vehicle's odometer showed ****** miles at the time the repair order was created. A diagnosis was performed and a diagnostic trouble code P008700 was found related to sporadic low fuel rail pressure. The vehicle was thoroughly inspected and was operating as per design at that time. ****************** was advised that no repair attempts would be made and to return if the check engine light illuminated again.
  
  On September 14, 2022, ****************** brought her vehicle to ************ to have a routine 20,000-mile maintenance ******* completed. The vehicle showed ****** miles on the odometer when the repair order was created. As stated in the complaints by ************** as well as ******************, it was requested that the vehicle not have the complimentary ******* wash completed due to the vehicle having a ceramic coating. Unfortunately, after the completion of the routine maintenance, the vehicle was given a ******* wash in error which resulted in the need to have the ceramic coating reapplied to the vehicle. In consideration that the customer's vehicle was washed when it was not supposed to be washed, ************ Service Manager ********************* personally handled the matter himself to ensure it would be resolved. He contacted a detail shop which was close to the customer and set up the appointment for the ceramic coating to be reapplied. When the vehicle was completed, the detail shop facility representative called with the total invoice price, and the invoice was paid by ************ via credit card. It should be noted that neither ****************** nor ************** had ever conveyed any displeasure to our employees with regard to the resolution of this matter until they submitted these BBB complaints.
  
  ******************** states that Gossett Motor Cars only paid $950 of the $2000 to have the ceramic coating reapplied. Gossett Motor Cars is unsure why ****************** would question the amount of money paid to the detail shop. We paid the invoice in full that was provided by the detail shop. They completed the ceramic coating reapplication, and we are certain that there is no outstanding balance due.
  
  In the complaint submitted by ************** (ID #********* he states he picked up his fiancs Audi Q3 on March 25, 2023. After investigation, the date provided by ************** is incorrect. ********************** vehicle was actually towed to ************ on or about April 21, 2023, and a repair order was created on that same day. The vehicle's odometer showed ****** miles when the repair order was created. The customer's concern at that time was the vehicle died while driving. We would like to apologize for not being able to receive the customer call on the morning the vehicle had stalled. Our records indicate that our dealership had experienced a power outage that morning and therefore our company phone system was inoperative.
  
  ****************** was able to contact our ******* team at 10:33 a.m. on April 21, 2023, in regards to her vehicle stalling. ****************** was provided the phone number for Audi roadside assistance. ****************** did contact our dealership again on that same day to inquire about a loaner vehicle. Our Service Advisor ********************* informed ****************** that we did not have any loaner vehicles available at that moment. Early in the afternoon ****************** contacted Service Advisor ********************* to discuss the request for a loaner vehicle. **************** explained that we have a limited number of loaner vehicles available and that we would put her on a list to get one once her vehicle arrived at the dealership. ****************** stated this ******* was not what she expected from Audi. **************** did state that the Audi brand has gone through some drastic changes over the last couple years and even though we have more loaner vehicles in our fleet than we have ever had before, we also have more on loan which continues to create availability challenges. ****************** continued to express frustration with the loaner availability situation and **************** once again apologized for the frustration she was experiencing. 
  
  On April 21, 2023, our ************ mobility specialist contacted ****************** at 2:57 p.m. to notify her that we did have a loaner vehicle return and that it was now available for her to use. ****************** stated she would have her family pick up the loaner vehicle that day.
  
  **************** contacted ****************** on April 24, 2023, to notify her that her vehicle was repaired and ready for pickup. Considering this call was later in the afternoon, ****************** stated that she would have her family pick up her vehicle the following day. Sometime after ****************** received her vehicle, she did contact **************** in regards to a residual fuel smell inside the vehicle. **************** explained that the fuel pump replacement is actually done from inside the vehicle. We attempt to minimize any exposure to fuel fumes the best we can, but at times some residual fuel fumes may linger until they fully dissipate. We apologize for any discomfort this issue created.
  
  The main concern outlined in both BBB complaints is centered around the vehicle being washed when it was requested not to do so. In the complaint submitted by ******************, it is referenced that she has experienced this concern twice, once in September of 2022 and again in April of 2023. While we apologize that this has happened in these visits, it certainly was not intentional. During the first visit our team did wash the vehicle after being asked not to do so. Subsequently, our ************ Manager ************** did work with ****************** to resolve that concern. Unfortunately, our team does not recall ****************** requesting that we not wash the vehicle during the April ******* visit.
  
  Ceramic coating is not visible once it is applied on a vehicle, and, therefore, our team would have no way of knowing that the vehicle had a ceramic coating installed unless the client notifies **. The repair order from the September 2022 visit was clearly marked as no wash and was washed in error. This is the reason our ************ ******* manager agreed to have the ceramic coating reapplied. The April ************************************************************* regard to not washing the vehicle. ****************** neglected to remind our personnel that she did not want the vehicle washed while in for *******. We have carefully reviewed all phone calls made to and from the dealership with respect to this April 2023 ******* visit. There was no conversation at all about not washing the vehicle during this particular ******* visit.
  
  ************** states in his complaint that the vehicle had to have paint corrected on three different occasions due to the negligence of ************. We are not aware of the first instance referenced by ************** of a paint concern at the time the vehicle was purchased. ****************** has made no reference to a paint correction at the time of purchase in the complaint she submitted. In regards to the September 2022 visit, Gossett Motor Cars assumed full responsibility for washing the vehicle, and we worked with our customer to resolve the matter by having the ceramic coating reapplied at no charge to ******************. We were advised on the September 2022 ******* visit to not wash the vehicle. However, there was no communication about not washing the vehicle regarding the April 2023 ******* visit. ****************** should diligently notify our ******* team on each and every ******* visit that her vehicle does not need to be washed. Gossett Motor Cars provides a ***************** when a vehicle visits our ******* department, and we should not be held responsible for washing a vehicle when there is no communication not to do so.
  
  Gossett Motor Cars must regrettably deny ********************** request for some type of refund. We believe the owner of a vehicle should accept responsibility for making sure to always notify a ******* provider of any special care their vehicle may require. This would certainly include not washing their vehicle. We do apologize for any inconvenience this matter may have caused. We believe this complaint should be closed accordingly. If I can be of further assistance, please do not hesitate to contact my office at ************.
  
  
  Sincerely,
  
  ***** Gossett
  Vice President
  Gossett Motor Cars
  

  
  

• Initial Complaint

  Date:04/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car to Gossett Kia on *************************** on December 28th 2022 because my car could not get 9 miles down the road without shutting off. They have had my car for 4 months now and absolutely have not made an effort to contact me about my car. I've reached out multiple time through email,phone,voice-mail and have only spoken with the manager 1 time on March 12th 2023. Only for him to tell me that they wrote down the wrong issue on my car (it was making a noise). I'm mad that no effort is being made to contact customers. I'm disappointed in their customer service and their lack to even care. I had to take out a loan to get a car while I have waited on my car. I have attached proof of trying to contact. Any contact made through phone they just sent me around and around not giving me any information or telling me my cars ready and then saying it's not ready for pick up.

  Business Response

  Date: 05/09/2023

  While I am not sure of your circumstances during your service visit or the extent of repairs your vehicle required, I know that our team works very hard to have you in and out as soon as possible and while the wait may have been extended for service due to unforeseen circumstances, you can rest assured your vehicle will be repaired in a professional manner with certified technicians. We apologize for not communicating with you in a timely manner about the progress of your vehicle. Please give *********************, our Service Manager, a call if you would like to discuss further. We appreciate your business and hope that we can continue to serve you in the future. 

  Business Response

  Date: 05/30/2023

  May 26, 2023
  
  ***************************
  Better Business Bureau
  *******************************
  *******, ** 38125
  
  Re: ID #******** - ***************************
  
  
  Dear ********************:
  
  Thank you for bringing this complaint to my attention. On December 28, 2022, *************************** had her 2016 Kia **** VIN # ***************** towed to Gossett Kia. At the time the repair order was created, the vehicle's odometer showed ****** miles. Our dealership had a substantial amount of vehicles already in line for diagnostic work, and, therefore, our service department was experiencing extended delays related to performing diagnosis on vehicles.
  
  Numerous members of our service team as well as members of our management have spoken to **************** on multiple occasions. However, our team collectively did not maintain an acceptable level of communication with her, and we must admit that this was unacceptable. **************** has every right to be disappointed with the level of service she received. We apologize for not providing her with the stellar service she deserves.
  
  ****************' vehicle was at our facility for an extended period of time. While the vehicle was here, our technician staff was unable to duplicate the concerns which we believed ****************** was experiencing. In conversations with *** Service Manager ***********************, ****************** explained that her concerns with her vehicle had not been accurately notated by Service Advisor *****************************. Unfortunately, at the time the repair order was generated, according to **************** we did not properly notate the customer concern. ****************** did let ** know at a later date that the concern with her vehicle was dying while accelerating. **************** was very frustrated when speaking with our service manager and let him know that she was disappointed with our lack of attention to detail.
  
  We have reviewed the repair order documentation and discovered that we notated the customer concerns as customer states engine is rattles at acceleration. This concern is what was documented on the repair order that was signed by ****************. If the concern as stated on the repair order at the time of write up was incorrect, we might assume the error could have been based upon miscommunicated information provided by ****************. Incorrect information certainly contributed to the time delays as numerous technicians spent time trying to diagnose a concern that was actually not a concern. Once our team was provided with the proper information, our technicians spent significant time attempting to diagnose the vehicle. The diagnosis process included, among other things, test driving the vehicle for a total of 31 miles.
  
  **************** was notified on April 20, 2023, that her vehicle was operating as per design and ready to be picked up. **************** requested once again to speak with ******************, but, unfortunately, he was unavailable. ****************** did attempt to call **************** back but was unable to get in contact with her and could not leave a voicemail as the voicemail box for the number provided was full. **************** called back on May 1, 2023, and was once again informed that the vehicle was ready for pick up.
  
  **************** picked her vehicle up on May 2, 2023. Shortly after picking up her vehicle, **************** contacted ****************** and informed him that the vehicle had overheated and a coolant hose had popped off. ****************** called **************** on May 2, 2023, at 3:59 p.m. to discuss the current issue. **************** was very upset as was her husband who was with her in the vehicle. ****************** explained that the vehicle had not experienced any overheating issues during the extended road testing performed during diagnosis and inspection. Prior to this discussion, **************** had never mentioned an overheating concern with her vehicle. **************** and her husband were on this call together, and they let ****************** know just how upset they were with the issue. The conversation turned to the use of profanity, and ****************** politely stated that he would have to end the call if the profane language continued. The call was soon ended by **************** disconnecting.
  
  We will admit that we fell short of our goal to always provide the best service possible. We know that we could have done a better job of discovering the miscommunication sooner, but we also believe that both parties were responsible for a certain degree of the miscommunication. **************** should realize that she might not have conveyed an accurate description of her concern during her initial write up. If our interpretation of her concern was somehow inaccurate, then we will accept the blame.
  
  It should be noted that Gossett Motor Cars waived all diagnostic time spent on the vehicle, and **************** was charged nothing for the service visit. We believe the current overheating issue with the vehicle is unrelated to any of the diagnostic labor which was performed on the vehicle. We acknowledge that this service visit was not up to our standards, but we also feel there was no intentional wrongdoing on our part. We believe this complaint should be closed accordingly. If I can be of further assistance, please do not hesitate to contact my office at ************.
  
  
  Sincerely,
  
  ***** Gossett
  Vice President
  Gossett Motor Cars
  

  
  

  Customer Answer

  Date: 05/30/2023

   
  Complaint: 19961532
  
  I am rejecting this response because: I brought the car in with ****** miles and when I got the car back it had ******. They did not drive it for the stated "31 miles." I brought all of these issues from *** up to my car dealership where I bought the car from and they reached out to see what was going on. I was informed by CARMAX that they let my car sit for the 4 months and only did any testing the day I came to pick the car up, May 2nd, 2023. CARMAX also claimed that now *** can miraculously fix my car in 2-3 weeks. I would not trust them to watch a fish, let alone bring my car back to them. Not only did they s**** me over, they screwed multiple other people over who have been in this same situation. I have no good words for this business, especially since they told me it is now a me problem on the phone. I have reached out to my car dealership and will no longer be in need of assistance from a place that has no care or compassion for customers. The level of disrespect and  unprofessionalism is astronomical. I do not want anything else from them other then them to know that word of mouth is powerful and they royally screwed me and my family out of  a vehicle. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded in a vehicle bought from Gossett. Received a letter that we could have a refund on ************* or extended warranty purchased. I have left 4 voicemails with the finance person, *************************, talked to a **** (that I was told was a manager) and left 1 voicemail for another manager. I ah e received no return calls.

  Business Response

  Date: 04/18/2023

  See attached File

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having my car serviced on March 8th, 2 weeks later the engine light came on. I called to get an appointment to bring it in and I was told to drop it off on Monday the 3rd of April and it would be looked at in a day or so. I dropped it off Thursday the 30th and it has yet to be looked at. I called on Wednesday and still nobody could tell me anything except they were a couple weeks out. That wasn't expressed to me on my initial call. I had to rent a car for the week and cannot afford to rent it again. This is an inconvenience and I was told they do not have courtesy cars. I have always taken my car to them to be serviced and it's still under warranty. I feel they have had adequate time to give me a diagnosis. I am a single mother and need transportation to get back and forth to work.

  Customer Answer

  Date: 04/11/2023

  I have been contacted by *** and my problem has been resolved. Thank you or your dilligence!

  Customer Answer

  Date: 04/12/2023

   
  Date Sent: 4/11/2023 4:35:05 PM
  

  I have been contacted by *** and my problem has been resolved. Thank you or your dilligence!

  
  

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership lost my keys and lied to me about having them. My car was accessed and damaged by alleged vandalization. This was a direct result of their negligence to ensure my property keys were in a secure place. While my car was vandalized, there was no police report filed, no contact with me when it happened, and their workers are lying to prevent any disputes from being placed on them. I want this to be investigated to ensure that this company did not violate any of my rights as a customer paying for a service whose keys were lost, and suffered because of their negligence. If it is not investigated, I will have to involve lawyers who are certain there was malpractice done. Even if I were to decide I wanted my car at another dealership, I cannot transport it because they lost my keys and will not replace them. My car has been in their care since January 3, 2023, and it is still on their property.

  Customer Answer

  Date: 03/06/2023

  He did not mention that his worker ****** lost my keys. Losing a customers keys is in fact negligence, and my insurance company, Progressive, is a witness that they were told my keys were lost by this company. Here is an attached estimate of what the repairs cost around $1600 not $1800 as the dealership says. The contact information of this adjuster is also provided. By contacting him, he will tell you of his experience there and what was told to him regarding the alleged vandalism. He will agree that it was negligence that led to my car being damaged. 

  Customer Answer

  Date: 03/06/2023

  Here is an email that shows what my insurance company said that ****** told them. This proves negligence. They are not being honest about what occurred. 

  Customer Answer

  Date: 03/06/2023

  Here is an email that shows what my insurance company said that ****** told them. This proves negligence. They are not being honest about what occurred. 

  Customer Answer

  Date: 03/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  Mikyah *********************************************************************

  ******, ** 72364