Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am an retired 63 year old female. I drop my car off on May 30 for my check engine light on. I was told it would be a 3 day wait. I was ok with that. After the 3 day *** *. on Mt. Moriah call and text me that the car we need to replace one 02 sensor do a tune up with the correct plug ****** total plus tax. The next day he call and stated that the fuel service need to be done and it would be ****** more plus tax and i consent to that. I pick my car up on June 9. for a total of ******** plus ***** to use my debit car. I lived on 10 minutes from Mt. Moriah my check light is back on. I went back now they tell me ******. more dollars. I feel this is a disgrace. My check light is still on after all i have paid Why did *** tell me a was paying ****** for dignostic. Please advise. I am very upset and DO NOT HAVE A EXTRA ****** DOLLARS

  

  Business Response

  Date: 07/03/2025

  Ms. ***** brought her car in with a check engine light on.  We diagnosed it and quoted $1,068.40 to fix her initial concern. A few days later, Ms. ***** bought it back to us stating light was back on.  We rechecked the vehicle and received a different set of codes revealing another set of issues. We in fact quoted an additional $418 to fix the new issue.  Unfortunately, we had no knowledge of the second concern because there were no codes relating to that on the first visit.

  Customer Answer

  Date: 07/05/2025

   
  Complaint: 23446126
  
  I am rejecting this response because: i was told they were to diagnose the car. So you tell me the machine diagnose only some parts not all. You call me and told me about the fuel injector need clean i said ok . When I pick up the car is was not fifteen min. For the light to come on again. So I am WRONG.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-6-25 I took my truck in because 2 lights were on the traction light and check engine light. My truck has been driving pretty rough and is louder than normal. I advised tech that I dont have alot of money but I have a warranty forever. He advised me my truck was not covered. I said I dont understand. He said its not covered b/c the truck had to be brought to chuck hutton chevrolet or prior approval had to be made. I said well my soon to be ex never told me that. I was advised after he made copies of my old tickets he would look into it. Got the rental truck and left. The next day I get a text at 3:00 pm advising me that a misfire is due to a faulty injector Cylinder 6 is full of fuel from failed injector. All injectors on bank 2 require replacement. After tax and rental were looking at $2709.15 and not covered under warranty. Then I text may I have the warranty number. Then I advised them to go ahead with repairs. Then on 4-8-25 @ 1:29 pm I get the tech started repairs and heard a ticking noise so when he tore down your vehicle he saw that you have a collapsed lifter found PSI 225 when it should measure 175 so you are needing lifters. Total cost $5907.46 I can imagine you would like to talk or have questions, my managers number is ************. I called ************ and proceeded to explain my dilemma and was told your soon to be ex husband is not my problem and he hung up on me. Then I proceeded to try and speak to someone higher. It took a long time before their one of their managers called me back asking if it was him or sounded like him. One of the managers called and said your truck needs a new engine and im waiting on ** to see what kind of deal we can get you. on 5-7-25 I walked in stating I want my truck they said come back tomorrow. then they text I owe $3924.05 after ive paid $1500 for the rental for what repairs. My truck is not fixed. I warranty forever not signed by seller or purchaser as a gift but no one is listening.

  

  Business Response

  Date: 05/27/2025

  Customer had a forever warranty but did not follow guidelines of the warranty which caused them to lose coverage, we had her approval to tear it down and give an estimate. She came to the dealer and said she just wanted to take her vehicle somewhere else to be repaired. At that point she paid for her rental and labor spent for work done. We at the dealer charged off parts needed to put it back together for her drive out. Unfortunately, due to the missed service visits to other facilities without prior authorization the warranty was voided. All paperwork outlining requirements were given to buyer at time of purchase.

  Customer Answer

  Date: 05/28/2025

  I was advised its probably not going to be under warranty then I recieved text message stating what was wrong with the car, then it wasnt that it was something else, then it was you need a new engine and they were waiting on what kind of deal they could get worked out. But no one was communicating with me and no one was understanding I cannot afford $50 a day for a rental never the less the charge they charged me because no one was telling me anything.  They charged me over $3900 for me getting tired of someone not calling me back about my car so I said I want my car. My car makes the same noises. Drives the same and now my air does not work. The same lights are on. I told them my financial situation ahead of time. They took my whole tax return for nothing done. I cannot afford forward all the text messages but thats how I was communicating with because no one would return my call after the first incident of someone going off on me about them not caring about my situation.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in to be ***aired after talking to the service guy and was given a time frame of 1 to 2 for it to be diagnosed turned in almost 20 days of calling trying to get answer from my service advisor. I spoke with multiple people in service and kept being told my advisor would call me back. I finally got the advisor on the phone several weeks later and told my part was not covered under warranty which meant I was on the hook for almost a $1000 in rental car reimbursement. I found out through an email that was sent from the service *** and copied to me that they knew what was wrong with the car weeks prior. I would like a full refund for rental car amount that was charged due to this issue.

  

  Business Response

  Date: 12/31/2024

  Our current time for diag is currently 7 to 10 business days.  Mr. ***** bought his vehicle in and that was our initial statement as far as diag time. We did in fact take longer than we quoted and agreed to refund 5 days due to the service advisor not contacting him once the diag was complete. This refund was issued and agreed upon by both parties.

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22748119
  
  I am rejecting this response because: I would like a general manager or someone else in management to contact me due to service department not handling this issue. We did not agree to any settlement I was told they were giving me a credit after letting them know what they did was not right. I was given a turnaround time when speak to my service advisor after  who checked me in as 1-2 days that was after he spoke to someone to confirm that time frame. That what was promised and committed to. I am asking again for a full refund and someone in higher management to call me to try and resolve this. 

   
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 01/07/2025

  Our typical check out time is currently 7 to 10 days. Client is more than welcome to come and see the General Manager, however we are standing by our current offer.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chuck Hutton put a brand new transmission in and used motor in my car due to the insurance company paying for this to be replaced. I have ******* mile warranty plus a three-year warranty. They are saying that I brought my car in basically after I drove it ****** miles due to a driving funny. They saying they can not repair that because its not included in the warranty but have no Documentations stating what they will and will nor fix dealing with the warranty. After I noticed the car needed a mount I called several times and Left message with no Response I finally came and brought the car in. I trans line started leaking after I noticed the mount was missing the bolt and replaced the line. They are using every excuse not to honor the warranty with the broken mount in the transmission

  

  Business Response

  Date: 12/02/2024

  Customer brought vehicle on 5/21/2023 and stated to us vehicle was stolen and recovered but currently will not start.  We diagnosed the vehicle and found it needed an engine. Vehicle was covered under her insurance, and they agreed to replace with a used engine.  Current mileage at the time was *******. On **********, customer returned and stated the vehicle was jerking irregularly. We diagnosed and found the catalytic converter and transmission needed to be replaced. We reached back out to insurance company informed them of what we found, and they agreed to replace them.  Mileage at time was 178,171.  Customer reached out us last month stating that she noticed a bolt missing from the transmission mount. Customer believed that the mount should be covered under warranty. We diagnosed and found that the oil cooler lines had recently been replaced and informed the customer that the extended warranty on the engine and transmission is 3 years, or ******* miles and the previous work done on the vehicle required the removal of the transmission mount to complete. I.E. the transmission cooler lines that were replaced.   The transmission mount was an original part and never replaced by us therefore not covered under her extended parts warranty.

• Initial Complaint

  Date:09/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/5 I took my truck in for a TSB to be inspected I had an issue with a seatbelt that I thought would be covered by this To my dismay the *** did NOT cover my issue and I was charged for a repair I did not authorize. When I spoke to the service manager almost a week after several attempts to contact his resolution was to bring my truck back and they would UNDO the unauthorized repair to my seatbelt and refund my card the 1/2 hour fee I was charged. My issue is you want me (the customer) to eat the $118 charge for an unauthorized repair that the service writer admitted to the service manager that they didnt speak to me about and fixed it without my consent and charged me. Furthermore when I asked to be refunded your professionalism is displayed by telling the customer to let you undo what we did and we will refund your card. This is ludicrous that you suggest after you did an unauthorized repair to a seatbelt that is mandated by law to be worn to bring my vehicle back and let you unrepair an unauthorized repair to refund my card. The **** should be made aware of this as well.

  

  Business Response

  Date: 09/19/2024

  Customer came in claiming extended coverage should fix his seatbelt but the repair was not covered. Our tech checked to verify the issue and did complete repair while checking it out as the repair would have been less than our normal diagnosis fee.
  The customer agreed at the dealer but then called back asking for a refund. I have offered two solutions to the customer. 1) Giving him a labor credit on a future repair or he can return to the dealer and have his card issued credit and we will put the vehicle back to the same condition it was in prior to the repair.

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22275093
  
  I am not satisfied. The business did refund my money but they did not put my vehicle back as it was. It is now even more inoperable and I feel like it was retaliation on their part. I have also written a complaint letter to the General Manager as well about the further inoptetanle

  repaors since they UNDID what they initially did without authorization and I feel like this has made my vehicle unsafe to drive per the National Teansportation Safety laws   :
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around February 24,2023 my ca was stolen. It was recovered with damages. I was told the motor was damaged and the insurance company replace motor and I retrieved my car back around May 19,2023. A few days later I realized the car was acting funny so I took it back. I was told the transmission was gone out as well. So between Chuck Hutton and Liberty Mutual it took five additional months for *********** which I received Oct 9,2023. The wait time had nothing to do with wait time on parts mostly because both companies was never on the right page. I had to pay a car note for 8 months on a car I was not driving. When I picked car up the first time my air was working when I picked it back up from the fixing my transmission the air was no longer working. They now have my car and the person handling the car is not longer there and they had more car now an additional two weeks. The insurance company Liberty hired a private adjuster Chuck ******* who is also not responsive and not helpful. I asked ***** just get my car back because I driving my car as a social worker daily and I cant keep waiting another 2 months for them to fix my air. They say I would have to pay 169 to get back when that is not fair. It not my fault my air is not working when it was working when it came in the shop the first two times. Why should I be charged this. The insurance company paid them almost ***** to fix a car thats not the same way before it was stolen.

  

  Business Response

  Date: 11/25/2023

  ****************** brought her vehicle in stating it was stolen and would not run.  We checked out the vehicle and found that it needed an engine. Her insurance company authorized us to replace the engine with a used engine. Shortly after picking up vehicle, ****************** brought the vehicle back stating it was still not running properly and we discovered that the catalytic converters needed replacing as well.  Between parts and insurance, it took some time to get approval from insurance to replace part. A few days later, October 12, 2023, ****************** brought the vehicle back in stating the A/C was not blowing cold air.  We checked it could find anything wrong at the time and closed ticket as no work done $0 charge. On October 24, 2023, ****************** comes back in with same issue we found an EVAC Hose need to be replaced as well as an AC recharge. We submitted the information to insurance company on October 25, 2023, and up until the day that ****************** picked her vehicle up, we still haven't received and authorization from them to complete the work. We charged ****************** a $169.95 diagnostic fee and she picked up her vehicle on November 10,2023. We still have not heard back from the insurance company. The diagnostic fee would apply to the cost of the repair if work were to be completed. 

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2022 a truck was purchased from Chuck Hutton Chevrolet on Mt. Moriah. Since then The truck has spent more time in the shop than with us. Although there is an all **** warranty of the vehicle, there is no excuse as to why we should have to pay for a truck that we have purchased for our enjoyment but are unable to do so because of manufacturers' errors. Granted that the truck was used when we purchased it, we should have the right to have a luxury vehicle without having the constant problems!r The vehicle has spent more time back at Chuck Hutton Chevrolet (Mt. Moriah) than in our possession. When the vehicle is dropped off, we are given and estimated date, however, after the vehicle is in the possession of the car lot, the amount of days change. It is understandable that the amount of workers are short but the customers/customer service should not suffer due to this.

  

  Business Response

  Date: 08/29/2023

  ** October of 2022 Mr. and *************** purchased a pre owned 2021 Silverado with ****** miles. ** February 2023, customers had an issue and needed a cam shaft replaced, which was covered under warranty. On July 3, 2023 Customer has an issue and it was determined it need a water pump. As of August 11, 2023 the vehicle had ****** miles. ************* the vehicle is pre owned and one of the 2 repairs were covered under warranty.

• Initial Complaint

  Date:07/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt from Chuck Hutton Chevrolet Co. I do not have a contract with Chuck Hutton Chevrolet Co. They did not provide the original contract as I requested.

  

  Business Response

  Date: 08/11/2023

  Customer does not appear to have a debt with us. Can customer provide any information regarding the debt they claim we have against tham.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check Engine Light P0449 brought my truck in for them to turn the check engine light off and they told me that my canister vent solenoid valve needed to be replaced and I said ok and was charged $603.02 which I paid but my truck was with them for a month and then I get my truck back and it ran Hot so I had called them and she asked could I get my truck back and I told no but I can get it towed because it stopped on me and come to find out the hose was broke off that they should have fixed so they keep it again and supposedly fix it again but now my check engine light is back on ! I get a text from the consultant about an $880 estimate for something else and I didnt bring my truck in for that !! This man ************************* is being an A** Hole and not being concerned about my vehicle !!

  

  Business Response

  Date: 04/28/2023

  Service director has met and talked with customer. Explained that repairs were not related and customer is set to return to complete other repairs need at a later time.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4.5.23 I took my 2011 ***** Equinox to Chuck Hutton Chevrolet Co. ****************** on Mt Moriah for a diagnostic because it had a few issues: after driving a few miles when slowing down, the car shakes, makes weird sounds,"Engine power reduced" message appears on the dashboard and it eventually shuts off. It also seemed like there was a oil retention problem. I explained these issues to *************************** my service advisor and I asked them to also check the work my mechanic did, a week ealier and what is needed to fix this problem once for all. He assured me to tell the mechanic and have a complete diagnostic and estimate cost (part + labor) for me in 3-5 business days. On 4.11.23 I received the call with the diagnostic and repairs estimate. He assured me that they checked the previous work of my mechanic and that it was good and my car will run appropriately after they put in the new parts...all would only take 1-2 business days. On 4.13.23 I received the call that my car is fixed/running well and that I can pick it up. Upon arrival at the dealership I was informed that I had to pay an extra $47.12 for using a card... In total I paid $1,346.18. As soon as I got on the Interstate I-240 the oil change warning light came on and shortly after the check engine light was on too. When I slowed down to exit I-240 the shaking started back , the "Reduced engine power" warning came back before I got home...same issues as before, roughly 20 minutes after getting the car from the Chuck Hutton Chevrolet Co dealership. I called them right away and reported what's going on and I was told to bring the car back in the morning. I did on 4.14.23. They acknowledged the problem and promised to get it fixed promptly. Today (4.17.23) I received another call from *************************** to tell me that the previous fix didn't work. After asking for my money back I got the run around. They now want me to buy/change the motor. I feel like I've been taken advantage of by this company. Scammed!

  

  Business Response

  Date: 04/20/2023

  Upon investigation we agreed with customer and have issued a refund. The part we replaced did not fix the problem.