Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started treatment with Terminix for rodent exclusion and termite control. When I initially met with my Terminix representative I had a quote for a $1,455.20 exclusion service which I authorized and received. I was also quoted a $4,536 attic insulation replacement which I declined and was told was removed and this service was never rendered. After receiving an account statement from SMAC for a total of $5,991.20 (the sum of the exclusion service that I did receive, and the attic insulation service that was deferred and never rendered) I have called both SMAC and Terminix now a total of 5 times each. The attic insulation service was rejected 2 days later.SMAC points fingers at Terminix, Terminix claims "We've submitted a request to the local branch and you'll receive word within 48 hours". It's now been well over 360 hours, numerous callbacks, and still no word from the "local branch" I'm submitting this report on SMAC because it's no surprise that SMAC is a subsidary of Terminix. They work in tandem, Terminix has full control over ************************* first payment was due on 8/2/25 for the service I was rendered, and the service I was not rendered. Terminix and SMAC were notified to this 14 days prior to this first payment being due. I've received no updates, and no assistance from either side. I refuse to pay any principal towards a service that was not provided, and both Terminix and SMAC need to rectify this ******** me it seems like a scam operation where they both claim negligence due to the other company, even though they both operate under the same umbrella. I don't have new attic insulation, so I'm not going to pay for an imaginary quote that was sent to me for what they thought the work would cost. If this continues any further beyond 8/6/2025 as I approach the 15 day ***** period where I will start being charged late fees I will consider hiring a lawyer and reaching out to the attorney general for being charged for services that were not provided.

  Business Response

  Date: 08/05/2025

  SMAC RECIEVED THE ADJUSTMENT ON THE ACCOUNT IN THE AMOUNT OF ******* FOR CANCELLED SALES. THIS WAS POSTED ON ON THE ON 8/4/25. THE CUSTOMER HAS A 90 DAY PAYOFF ON THE ACCOUNT IN THE AMOUNT OF *******, THAT IS GOOD UNTIL 9/19/25.

  Customer Answer

  Date: 08/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.  I'm happy that after a few weeks this finally got sorted out.

  
  Sincerely,
  
  ****** ******

  **************

  *****, ** 24153

  
  

• Initial Complaint

  Date:06/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of Terminix and paying the bills I receive from them for some time. I have now received a finance charge bill of $2,500 for no reason. It says my last bill for this financing was paid on 05/03/2025 and now I owe $2,126.56. I have no idea what this finance charge is for. Im going to cancel my coverage with ******** and find a new provider now as I see this has been an issue for many people now. I am disputing this charge and any payments maid prior to this one in the amount of $117.68 that they are asking for. The account number theyve stated is ********

  Business Response

  Date: 06/09/2025

  We were able to pull up the customer's account and find out she had treatment done on 1/3/25 for attic insulation, we can provide a copy of the contract if needed, if work was completed the loan stands and the customer is responsible for the financing. Customer was informed of this information when she called SMAC this morning.  

• Initial Complaint

  Date:05/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: SMAC Financing and Terminix Category: Installment Loan / Unauthorized Billing Amount in Dispute: $9,000+Date Issue Began: October 2024 In October 2024, I purchased a home and contacted Terminix to treat a termite issue. Terminix was over two hours late to the appointment. When they arrived, the technician provided a high-pressure sales pitch and quoted me for a wide range of expensive services, some of which seemed excessive.Despite my reservations, I moved forward with the service initially and made a substantial upfront payment directly to Terminix. However, within the legal cancellation/recession period, I decided to cancel the entire service after realizing I no longer wanted to keep the home. I informed Terminix of my decision, and they eventually confirmed the cancellation. I accepted the loss of my upfront payment and placed the home back on the market. The home was sold approximately one month later,Surprisingly, I began receiving notices from SMAC Financing, claiming I owed over $9,000. I was never clearly informed that a third-party financing company would be involved, and I certainly did not knowingly consent to a $9,000 loan or installment plan with SMAC. I believed all payments had been handled directly through Terminix.This appears to be a pattern of concern. After researching, I found numerous similar complaints online involving questionable financing arrangements between SMAC and Terminix. Many consumers seem to be enrolled in financing agreements without full disclosure or proper consent.I am now being pursued for a debt I do not owe for services I never received, canceled during the valid period, and for a property I no longer even own.I am formally disputing this debt and requesting the **** investigate this matter and the ongoing relationship between SMAC and Terminix.

  Business Response

  Date: 05/09/2025

  After reveiw of the financed loan, the attic work was cancelled and an allowance was sent for *******. the customer had work completed for the ********* services. leaving a balance owed on the account in the amount of ********. The customer can cancel the service, but if the initial work was completed, the customer owes the financing, which in this case is the ********* service. We can provide a copy of the signed contract if needed.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23303276
  

  I am writing in response to your recent claim regarding an outstanding balance of $2,260.94 for alleged ********* services performed in conjunction with my account related to Terminix. 
  
  To reiterate, I canceled the entirety of the contracted services with Terminix within the legal rescission period and prior to completing work being performed.
  
  Upon reviewing my records and statements from Terminix, the following payments were made:
  
  - $2,574.01 marked as Financing Paid on 10/18/2024.
  - Additional payments made via credit card totaling $2,799.75, including:
    - $319.93 on 10/18/2024
    - $1,836.32 on 10/18/2024
    - $643.50 on 10/18/2024
  
  The total paid to Terminix is $5,373.76.
  
  It is not clear what services these amounts covered.  It looks to me that Terminix owes SMAC.  Therefore, I am formally disputing the balance you claim I owe.
  
  I consider this debt invalid and request that all collection efforts cease immediately.
  
  Sincerely, 
  ****** *********
  

  Business Response

  Date: 05/09/2025

  The down payment does not go towards the financing, It would be the same as when you purchase a ****** stays with the dealership. the balance provided includes any payments the customer has made. Please note the as previously stated, I can provide a copy of the contract, if the customer has proof that the exclusion work was included in the cancellation it needs to provided and we can research further with Terminix.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2024, I hired Terminix to replace the insulation in my attic due to a rodent problem. The project was financed at $38,000. Due to some financial difficulties, I missed a few payments, and the account went to collections for $12,000. Eventually, Terminix reinstated the plan but at a new amount of $29,000. Throughout this process, there was no clear way to track payments, charges, or the remaining balance. The only communication I have is through text messages with a local representative, and theres no transparent billing method showing what has been paid or what is owed. This lack of transparency has caused significant confusion and financial strain. I believe I am being treated more like a sales target than a valued customer, and I need a clear and accurate accounting of my payments and the remaining balance, as well as a fair resolution to this issue.

  Business Response

  Date: 05/05/2025

  Good morning

  We are not able to locate a financed account for the name listed on this complaint. i was able to pull up a different name under the phone number, but being that they do not match I am not able to provide customer's information without it being confirmed.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terminix tech ***** ********* came 6/17/2024 to inspect our attic as part of our yearly termite renewal. He sold us new attic insulation but could not show us any paperwork as their system was down. When we got the paperwork, we could decide to pay in full or use their financing. We had 45 days to pay. ***** gave us a screenshot of the quote and asked me to sign his I-pad in agreement to the amount so he could get it scheduled. Attic insulation installed 6/22 & 23/2024. First communication received, a letter from SMAC dated 6/28/2024 stating financing had been opened. I paid SMAC on 7/15/2024 with my Mastercard $11,385.00 to avoid any financing or service charges as stated in their letter. Received paid in full letter.8/4/2024 I put through a dispute with my credit card company after SMAC told me they had no sales contract on file. 10/11/2024, I closed the dispute per a consultation with an attorney to not affect my credit and pursue it with my complaint against Terminix through the AZ attorney general.The re-bill of $11,385.00 was put back on my card 11/5/2024 and per my credit card company, Master card paid by money transfer 11/13/2024 broken into 3 payments- $5000., $5000., and $1385.11/10/2024 I received a call from SMAC collections - asking for me or ****** *******. Per SMAC, financing was opened with my name and address , and a ****** *******, with his phone # and email, *************************************************** as contact information.This is the same email as ***** *******, Scottsdale Terminix sales manager. He changed the phone # to mine when collections called him. SMAC allowed him to open this financing with NO authorization from me. He is responsible for payment.SMAC says they have not receive the payment ********** put back thru 11/13 and has been their repeated response in my Terminix complaint through AZ attorney general & numerous phone calls. SMAC records show this financing in collections since 12/27/2024 though I have not been contacted.

  Business Response

  Date: 03/18/2025

   They have stolen the services from us, which were completed in full. She has never made any payments and had the nerve to file a complaint against us with the Attorney General claiming harassment for collection efforts, stating they paid the amount due in full. To date ***** /***** ******* has refused any and all requests to provide us with proof of payment,  instead electing to have her phone number removed and add the branch managers to her account. How this continues to be allowed is way beyond my comprehension. 
  The long and short of it, they owe the entire amount, The customer was sent out to collections due to no payment made on the account for work completed. this information was provided by the Terminix branch that completed the work.
  

  Customer Answer

  Date: 03/19/2025

  Complaint ID ********

  Attn: ******* ***********

  This is not a valid response to my complaint against SMAC. SMAC and Terminix are two separate entities per ******* ****, who identified herself as a manager in SMAC collections.

  I need a direct response from SMAC as they allowed the Terminix sales manager to open financing in my name without any authorization from me. All information about how the financing was open was given me by SMAC. I have sent SMAC documentation on proof of payment 3 times - through my complaint with the AZ Attorney General when it was asked for, to SMAC manager ******* ****, and to supervisor ********** ******, who I have spoken to many times and when over the documents with her,

  The response by Terminix's branch are all false accusations and I am not going to engage in that type of discussion.

  I specifically addressed this complaint to SMAC and expect a response directly from them.

   

  Customer Answer

  Date: 03/20/2025

   
  Complaint: 23051754
  
  I am rejecting this response because:
  
  Attn: ******* ***********
  
  This is not a valid response to my complaint against SMAC. SMAC and Terminix are two separate entities per ******* ****, who identified herself as a manager in SMAC collections.
  
  I need a direct response from SMAC as they allowed the Terminix sales manager to open financing in my name without any authorization from me. All information about how the financing was open was given me by SMAC. I have sent SMAC documentation on proof of payment 3 times - through my complaint with the AZ Attorney General when it was asked for, to SMAC manager ******* ****, and to supervisor ********** ******, who I have spoken to many times and when over the documents with her,
  
  The response by Terminix's branch are all false accusations and I am not going to engage in that type of discussion.
  
  I specifically addressed this complaint to SMAC and expect a response directly from them.
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/20/2025

  Per the Branch manager of the ******** location where the work was completed the customer owes for the work provided. 

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23051754
  
  I am rejecting this response because:

  SMAC has not addressed my complaint. SMAC did not ascertain they had my authorization to open financing as we were never provided any paperwork for financing. Instead, SMAC allowed  the Terminix sales manager to open this financing with my personal information, and list himself as a responsible party with his contact information.
  To access my credit with no authorization from me is fraud.
  Now, to cover up this employees dishonesty and their failure to obtain my authorization, SMAC refuses to acknowledge receipt of my payment of $11,385.00 when ********** put the payment back through - rebill listed on my statement 11/5, ********** paid their bank 11/13/2024.
  I have provided SMAC proof of payment 3 times prior to this complaint showing ********** put this transaction back through in November  : 1. through my complaint with the AZ Attorney General; 2.  to ******* ****, who identified herself as manager in SMAC collections;  3. to SMAC supervisor ********** ******.

  In 50 years of my using credit cards, this is the first time a company is trying to claim they were not paid.

  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SMAC is claiming I owe them over 445 dollars left on a service I'm not currently getting from ********. I'm not an active terminix customer and the services I was promised were not satisfactory nor completed correctly or ongoing. I need SMAC to stop charging me nearly 90 dollars per month as I'm not getting any service--I'm not paying for anything but I'm being charged. Terminix has told me to go to SMAC and take it up with them. SMAC is not helpful.

  Business Response

  Date: 02/11/2025

  THE CUSTOMER IS PAYING FOR THE INITIAL TREATMENT THAT WAS FINANCED ON THE LOAN, THE CUSTOMER'S SERVICE DATE WAS 9/6/2023 AND SIGNED A LEGAL BINDING CONTRACT FOR MONTHLY PAYMENTS FOR ***** UNTIL THE LOAN IS PAID IN FULL. WE HAVE NEVER GOTTEN A COMPLAINT ABOUT THE SERIVE NOT BEING COMPLETED, IF SO THIS SHOULD HAVE BEEN SOMETHING THE CUSTOMER SPOKE WITH TERMINIX REGARDING, IF THE WORK WAS NOT COMPLETED. THE CUSTOMERIS STILL MAKING PAYMENTS ON THIS LOAN TODATE, AND JUST RECENTLY SPOKE WITH AN AGENT YESTERDAY THAT INFORMED HER THAT THE LOAN WAS VALID. SMAC IS NOT ABLE TO MAKE ANY CHANGES TO THE CUSTOMER FINANCED LOAN. THE CUSTOMRE HAS MADE A TOTAL OF 19 PAYMENTS ON THE LOAN WITH THE THE NEXT PAYMENT BEING DUE IN MARCH.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally had a contract with ******** in ************ **. I filed a case against Terminix Case number22262377. 09/10/2024, The end result was that Terminix cancelled my contract as a settlement with the BBB. (Please see the attached email. ) Now this company called Smack keeps billing me for payment of services that I do not have. When this contract was done. I had paid all fee's and down payment. which they kept the money for theses services that I never received. I was never told that they would be using a seconded dairy company for faineances. I have called this company each month when they send me a bill, and told them that this contract is cancelled and no money is owned. One of there **** stated that I was due a refund, and put the request in, I never got one. I called back on October 21, 2024. the sales **** put the cancellation in the system again and gave me a cancellation no: 67165A6C5AB6DDB1AV200636. She told me this was my proof that my account with ********************** was canceled in their system. On Nov 6, 2024 I got another bill from them and I called and gave them the cancellation number again that was done by one of their rep ******* and *********. and he said ok this would take care of this. Now on December 4, 2024 I have received another bill from this company. I do not have any serves with Terminix. nor them. This company is trying to get money for services that have ended. Please help me with this this company customer services **** and very disrespectful. and money driven.

  Business Response

  Date: 12/05/2024

  The customer has cancellation of service for ******* and ********** Exclusion work not completed, the customer has a balance on the account for the attic service that was completed. The customer has a balance for this service on the account in the amount of *******. I can provide the customer a payment history if request to show proof of the services cancelled.

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22641787
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  This customer lied about time and reason. The Time that they stayed know one was home because the home owner goes to work. I work until 5:30. The manager. Came out because I sent him the pictures of the unfinished work. I paid them. This company is trying to collect on a lost because they keep losing their contracts due to bad or no service. I paid for those services up front  .what was sopose to be finance was three years contracts for services that has been canceled. These people are ripping people off. 

  Business Response

  Date: 12/18/2024

  I WILL FORWARD THIS BBB COMPLAINT TO THE ***** TERMINIX OFFICE THAT THE CUSTOMER STATED THEY CANCELLED THE SERVICE FOR RESPONSE ON THIS COMPAINT, AS PREVIOUS STATED, SMAC CAN NOT CANCEL THE CONTRACT IT CAN ONLY BE CANCELLED BY THE ***** TERMINIX OFFICE, IF THE WORK WAS COMPLETED, THE SERVICE CAN BE CANCELLED, BUTTHE CUSTOMER OWES FOR THE FINANCING.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22641787
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 12/27/2024

  They never came back to complete their the job.  They never repaired the whole in the areas where the mice were. We have two dead mice pictures and and the pictures of the whole that was never repaired. The. mangers at the time came and see that the repaired was not complete this is why they ended the contract. 

  Business Response

  Date: 12/31/2024

  The loan has been cancelled. we will mail the customer a cancellation letter

  Customer Answer

  Date: 01/07/2025

  I have pictures of the whole that are still in my house where they were suppose to complete this job, and they never did. I need a written statement stating that I do not owe them for anything, because they did not complete the job, and I had paid over $1000.00 up front for this service. 

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22641787
  
  I am rejecting this response because: I have pictures of the whole that are still in my house where they were suppose to complete this job, and they never did. I need a written statement stating that I do not owe them for anything, because they did not complete the job, and I had paid over $1000.00 up front for this service. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/10/2025

  Good afternoon please see the attachment

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ******* ******

  ************************

  ***********, GA 30281

  
  

• Initial Complaint

  Date:10/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've tried to cancel my service with terminex but they lock you into an account so your stuck even if they don't come out to do your service.

  Business Response

  Date: 10/25/2024

  Per notes on the account the customer's service for ****** was cancelled, If the initial work was completed, the customer is still liable for the financed amount on the loan, I show the customer has a balance on the loan in the amount of *******.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******. I recently signed a service contract through Terminix and financed by SMAC. The contract service requirements were for 2 houses located on my property at **************************************************************************. Terms of the contract were as follows:1. secure both houses from rat and mice infestation, 2. remove insulation from the crawl spaces of both houses, 3. sanitize and deodorize the crawl space of both houses,4. aerate crawl spaces of both houses by raking the underneath surfaces Unfortunately, the only service performed by Terminex was the removal of insulation on one of the houses. The rat and mice infestation continued on both houses. I repeatedly called Terminex asking them to fulfill their service contract but got no reply. I was forced to hire another outside contractor to secure my house from these ********** date, I have cancelled my unfulfilled service contract with Terminex but i am still bound to this financial obligation with ************************* date no one from Terminex has responded to my grievance nor has SMAC adjusted the financing amount based on services not completed by Terminix.I am filing a complaint because the financing obligation amount should be adjusted based on what ******** has not completed.Thank you. ******* ******

  Business Response

  Date: 10/15/2024

  GOOD AFTERNOON

  SMAC RECEVIED THE ALLOWANCE OF ******* FOR THE **** NOT COMPLETED ON 10/7/2024

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22406547
  
  I am rejecting this response because: Total cost of Terminex Contract was $12385 of which was broken down as follows:

  1st house 1400 sqft - 20 vent replacements

  2nd house 3000 sqft - 19 vent replacements
  

  No work was done on first house yet deduction of contract by Terminix was only $2645. Based on $2645/1400 sq ft = $1.89/ sq ft,

  Cost of 2nd home should be $5667,85.  This is the amount that I will pay for the services completed by Terminix

   

  Sincerely,
  
  ******* ******

  Business Response

  Date: 10/25/2024

  Good Afternoon

  I am not able to locate a financed account for this customer under the information proved as of today. I am not able to assist to resolve any concerns without the proper information, account # 

  Customer Answer

  Date: 12/01/2024

  SMAC acct# : ********

  Customer Answer

  Date: 12/11/2024

   
  

  From the CONSUMER:

  Sent 12/1/2024 1:54:43 PM

  SMAC acct# : ********

  Business Response

  Date: 12/12/2024

  I NEED THE CUSTOMER'S ACCOUNT NUMBER TO PULL UP THIS FINANCED LOAN

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22406547
  
  I am rejecting this response because: account is in my wife's name:***** ****** acct# ********
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 12/27/2024

  There has been no correspondence from BBB since December 12 regarding my complaint with SMAC? Could I ask why? SMAC is insisting on payment by calling me everyday and I have told them that Terminix overcharged for their service and there has been no resolution. Can you help? Thank you

  Business Response

  Date: 01/10/2025

  THE ACCOUNT REFKECTS THAT THE ACCOUNT WAS PAID IN FULL AS OF 12/30/2024 BY CUSTOMER.

• Initial Complaint

  Date:08/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon,I am reaching out regarding SMAC/Terminex who I contracted to for my home. I gave them my credit card for the monthly payments because I had more than enough money to pay for the job. Terminex financed my the job to SMAC without my knowledge and all these bills started showing up. I have sent several messages requesting a payment plan and no one reached out to assist me me with options. I have have Epilepsy and the stress from each bill receive is causing me seizures my last one was *********** I have another bill with added fees and it is up to $1868.65.I am not paying for no added fees when I have done my part. I did not ask Terminex to finance my bill. When ever I call each company is passing the **** no one has an answer for me. I need some assistance and guidance. Thank you With gratitude,***** *******

  Business Response

  Date: 09/25/2024

  THE CUSTOMER'S ACCOUNT IS SCHEULED TO BE SENT TO COLLECTIONS AS WE HAVE MADE SEVERAL ATTEMPTS TO GET PAYMENT FROM THE CUSTOMER, THE CUSTOMER IS CURRENTLY PAST DUE 5 PAYMENTS, THE CUSTOMER HAS THE OPTIONS TO MAKE PAYMENT ON THE WEBSITE, OVER THE PHONE WITH A LIVE AGENT, THROUGH THE IVR SYSTEM, AS WELL AS MAIL IN MONTHLY PAYMENTS, WE LAST CALLED THE CUSTOMER ON THE 6TH OF SEPTEMBER AND THE CUSTOMER DECLINED MAKING A PAYMENT.

  Customer Answer

  Date: 10/02/2024

  Good evening,

   

  I have called the office several times to try and see why my account was placed with SMAC if the credit Card I gave had more than enough money on it. Every time I called I was bounce between Terminex and SMAC fro month to month. This company have caused me so much stress I went into to a seizure three weeks ago.

  I need them to take responsibility for their actions and mistake. Thank you

   

  With Gratitude,

   

  Sonia Alleyne
  

  Customer Answer

  Date: 10/04/2024

   
  
  

  From the CONSUMER:

  Sent 10/2/2024 5:47:33 PM

  Good evening,

   

  I have called the office several times to try and see why my account was placed with SMAC if the credit Card I gave had more than enough money on it. Every time I called I was bounce between Terminex and SMAC fro month to month. This company have caused me so much stress I went into to a seizure three weeks ago.

  I need them to take responsibility for their actions and mistake. Thank you

   

  With Gratitude,

   

  Sonia Alleyne

  Customer Answer

  Date: 10/04/2024

   
  
  

  From the CONSUMER:

  Sent 10/2/2024 5:47:33 PM

  Good evening,

   

  I have called the office several times to try and see why my account was placed with SMAC if the credit Card I gave had more than enough money on it. Every time I called I was bounce between Terminex and SMAC fro month to month. This company have caused me so much stress I went into to a seizure three weeks ago.

  I need them to take responsibility for their actions and mistake. Thank you

   

  With Gratitude,

   

  Sonia Alleyne

  Business Response

  Date: 10/04/2024

  The customer's last payment made on this account was in October of 2023 for 450.31 via auto pay, the November payment was stated to not honor, the customer has been called as well was mailed out late letters and past due statements, We last spoke with the customer to get a payment on 9/6/24. these are the notes.

  offer cx to pay amount due cx declined/ cx declined past due and 70% of past due declined/cx ptp Sep 13 2024 450.31 w/card.