Business ProfileforRoyal Furniture Company

Date: 3/18/24 No: ***** I have dealt with nothing but problems when it comes to giving Royal my business. Its been going downhill since making my first purchase. The first time my furniture came out with noticeable defects. There were literally white stains on the seating area. Also I hear nothing but consistent noises when pushing the button to recline. Also the threading was sticking out and unraveling with stains on the sides. I had to go back to the store to let the person that sold me the furniture know what was happening. She asking me why I didnt tell them to take it back. Shes worried about what I shouldve done instead of what the delivery people shouldve seen and decide this not presentable to deliver. I also asked to speak to a manager. He informed me that it would be handled. They put the same rude person on the job that took the picture and claim nothing as wrong with the furniture. I get a phone call at 9:10 am from ****** asking me whats wrong with the furniture. Demanding that I tell him. I explain that it should be all in the paperwork. That he took a picture of the furniture that shows its defective. He tells me theres nothing wrong with the furniture. Why would a delivery driver have the audacity to argue with me about something that is clearly there. He shouldve just picked up the furniture and dropped off the new furniture. The second set of drivers wasnt any better. Part of the furniture was once again out of the box with no plastic just sitting in the truck. It looked like they didnt replace part of the seating. He mixed the old with the new. You got one driver taking my door apart without my consent. Then he leaves the other driver to put the living room set together. I realized it was wobbly and poorly put together but it was only one person doing real work. This one man job lead to hours until he finished and it still was thrown together. I had to go back to the store once again to let the person who placed my order know what was going on. I walked in the door and she just sitting on the couch, acting like she didnt want to be bothered with me. She acted like she really didnt know anything once she got me to purchase something. So I asked to speak to the manager yet again. He say hes going to send someone thats really going to fix the problem. The next pair of drivers come all the way from *******. Yet here I am once again with the problem not fixed! Dealing with Royal has forced me to return my purchase. There have been several instances where my furniture has been worked on. Yet still the job has not been satisfying. Ive given multiple chances for someone to fix the problem. Im either met with continuous disrespect or someone acting like its never happen before. I spoken to the manager again and he said this never happened with this set of furniture before, but the last driver said they have problems with all the furniture. The only options the manager gave was try to get somebody else to come out, buy something else or get my money back. He brushed me off like he really didnt want to be bothered with it. Theres nothing in that store thats for the same price. If the set I was looking at was the same price then maybe I wouldve tried for the fourth time. The furniture that was sold to me isnt in the store anymore. I wonder why?! At this point three strikes youre out. It shouldnt take three or more times, having random people coming in and out my house, doing whatever they want to do, just to fix something that has never been fixed. I really wanted to do business with royal but the continuous letdown has forced my hand. The final pick up people came an hour after the delivery time. The guy stepping all on my shoes with no remorse. When people continue to disrespect me, my home, and damage my things for no reason that becomes a major problem.