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          Servpro of Germantown/Collierville has 1 locations, listed below.

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            Business ProfileServpro of Germantown/Collierville

            Fire and Water Damage Restoration
            BBB accredited business

            Contact Information

            6755 Whitten Pl

            Memphis, TN 38133

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            Email this Business
            (901) 382-0900

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/1/2003

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            The company states it offers fire & water damage restoration.

            Business Details

            Location of This Business
            6755 Whitten Pl, Memphis, TN 38133
            Email this Business
            BBB File Opened:
            5/20/1994
            Years in Business:
            31
            Business Started:
            6/1/1992
            Accredited Since:
            2/1/2003
            Type of Entity:
            Corporation
            Alternate Business Name
            • Serv Pro
            • Serve Pro
            • Servepro
            • Chickasaw Consulting Group, Inc.
            Business Management
            • Mr. Brent Nicholson, Owner
            Contact Information

            Principal

            • Mr. Brent Nicholson, Owner

            Customer Contact

            • Mr. Brent Nicholson, Owner
            • Mr. Leo Millan, Owner
            Additional Contact Information

            Fax Numbers

            • (901) 382-0282
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            State Farm recommended Serve pro of ******** to make repairs after a flood I had in December of 2022. Servepro immediately damaged a **** dollar refrigerator with there jackhammer removing the hardwood floors. It could have all been avoided if they just took proper care and moved the refrigerator out of the demolition area. Instead they tried to remove the floor around it. I sent them photos, they admitted to damaging the refrigerator. *****, the local manager told me they would replace it ****. I have this in writing. It has not been replaced. That was back in February. I could go to Best Buy today and buy that exact fridge today and bring it home tonight. They are blaming it on shipping taking to long. Never have they provided me with an eta of when it will be replaced even after asking several times. *******, the head of their accounting department is now also refusing to pay me a reimbursement for 450 dollars in damaged furniture. I was told by their local manager that I was going to be taken care of and I could expect the see the refrigerator replaced and the reimbursement sent directly to my address back in February. It is mid June now. they have not withheld that promise. The work was completed in February. They owe me a new refrigerator and 450 dollars in furniture they damaged.
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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            David F

            06/27/2023

            Our experience with Serv Pro was what nightmares are made of. My fianc had to stay in a hotel 4 months while they renovated her home. What initially was suppose to take six weeks turned into 2 years.The company broke her couch, and lost or didn't return her items. Some items were damaged during cleaning. We were told to make an itemized list and what replacing the items would cost. After we did that, we were told would be approved. They had another crew come in to fix what the other crew didn't. But they did not want to powder coat the front door, the stair railing upstairs, or on the porch outside. My fianc still hasn't received her chair that was in cleaning. This company has lost or damaged her items, and fat chance we'll get any money back for their ineptitude. They also charged her mom extra for work they didn't so. They wanted to *** to get that money but didn't inform her, or my fianc for a year. Stay away from Serv Pro. If I could rate into the negative I would
            Read 1 More Customer Review

            Local BBB

            BBB of the Mid-South

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