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Business Profile

Fast Food Restaurants

Pizza Hut

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     Pizza Hut **************** has since emailed me a coupon code, ostensibly to replace my order with 2 large pizzas of any type. We didnt feel that was anywhere NEAR adequate amends for intentionally defrauding us, but we realized that Pizza Hut doesn't care.
     We tried to use the coupons, they didn't work, We waited a week and tried again. They still didn't work.
    Called Pizza Hut customer service again, and they said the cupons were only good for 3-topping pizzas. Sent an email back to the company and they stated on 2/14 that those coupoms were in fact, for unlimited topping pizzass
    . I have told the company repeatedly that all I want from them, is a refund of the money they took from me well over a month ago. I feel as if the company has stoloen my money, with neither remorse OR intention of making things right. topping pizzas. A couple weeks later, we tried to use the coupon, it didn't wotk. I called the store, but they said they could not do anything about it. We changed our dinner plans. The following week, we tried again with the same results, so not only did they rip us off on the original order, they have since wasted hours of MY time. I told them I want a refund and no more pizzas from them, they said I would get a call the next day. that was 2 days ago

Pizza Hut is NOT a BBB Accredited Business.

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