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Business Profile

Collections Agencies

Benefit Recovery Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/21/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a professional RN I took a job at a hospital that offered a $7500 sign on bonus for a 2 year contract. Due to adverse working conditions I resigned before the 2 year contract was completed. Resignation effective date was 05/31/25.On 06/20/25 I received an email from Benefit Max informing me that I needed to pay the full amount of $6958.28 back to them. I responded right away and requested to set up a payment plan. The response I received stated, An immediate lump sum settlement payment of $6,610.37 to close your case within seven days.An installment plan of four equal monthly payments of $1,739.57 to remit the full balance owed, the first payment of which is due by 06/27/2025.When asked for additional time and options I was met with refusal, defiance, arrogance, and a demand to pay the requested amount in full. I requested to speak with a supervisor and this request was refused. This company is unethical and possibly applying illegal practices to collect funds.

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company works with **** shield ************ prior complaint number is with u guys ********. It seems they lend **** shield **** cross the money to pay my medical bills due to my accident that wasn't even my fault. And now they expect me to pay it back when they gave it to **** shield **** cross. They should of just left it alone and I would of dealed with it on my own, Money I don't have. I shouldn't be responsible for this. **************** should. I'm not a bank. I work minimum wage.

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I am filing a complaint against Benefit Recovery Group as they will not answer my inquiry for information. I have made several attempts to contact them via their website and over the phone. they never answer their phone, nor do they return a phone call and they don't respond to email requests. I need help with acquiring information on my medical lien information for my attorney to process my case. please help me to contact them and gather my information, thank you for the assistance.Best Regards,*****************************

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Case Number ********* At the beginning of working for HCA health care I had a bonus which I had to work two years, I left few months before the two years was over which left me with a balance of $1250.00. I am seeking for a payment plan that this Benefit Recovery refused to give me, I don't have the whole amount of money I am going thru some health and economic situation. These people are harassing me constantly, by emails, mails, phone calls, I told them many times that I WANT TO PAY BUT I NEED A PAYMENT PLAN and the answered is "the $1250.00 is due now".Please help me, they are driving me crazy the constantly harassment threating me to take me to court and telling me that I will be responsible for their attorney and interest fee, I don't understand I am willing to pay but they have to give me a chance with a payment plan.I have proof of all my statements.They need to stop harassing me which is causing me more health issues and meet with me with a payment plan that I can afford, please.*************************

Benefit Recovery Group is NOT a BBB Accredited Business.

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