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Business Profile

Auto Repairs

Whitehaven Car Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my truck to Whitehaven ******** because my thermostat was malfunctioning. They diagnosed my truck and said it was a faulty thermostat and old faulty hoses. They ordered my parts and did the work to fix the car, called me to tell me it was ready. When I went to pick car up it acted like it didnt want to move but my gas light was also on, so I filled it up at my regular gas station. After leaving the gas station I noticed my temperature hand was still moving up and down. I called Whitehaven car care and I was told to bring truck back. When I went back ****** said to keep driving it because they had to drain all of coolant out of truck to do the work and it takes time for coolant to circulate through engine after thermostat has been replaced. He reassured me that because the temp moves back it was fine to continue to drive it. I drove to work, after I got off and proceeded to drive home. My car jerked, started riding rough then it quit running. The next day ****** came out and tried to get it running but it was unsuccessful. They sent triple A to get truck. After a few days I was notified that my engine needed to be replace. I just paid them $628 worth of work and didnt get to drive my car 24 hours and now I have to pay **** for engine replacement. And now he says he will be closing at the end of December. Ridiculous

    Business Response

    Date: 12/18/2022

      This matter is being taken care of. we came to a meeting of the minds ,where is *************** and myself are satisfied.

Whitehaven Car Care Center is NOT a BBB Accredited Business.

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