Business ProfileforDiesel Care & Performance, Inc.

First, I paid extra for their "premium" injectors with a two year unlimited mileage warranty with expedited processing. It took a month to get my order when it was supposed to be an in stock item. They had plenty of excuses along the way. When I finally got them, there was no warranty documentation or test data, or anything to document what I really received. The injectors I got were not even fully clean and were not properly assembled so couldn't have been properly tested by them as advertized. I can't install them to see if they even work because they didn't send the injector cups that I ordered to along with them. They say they have a 4.9 review rating on ****** but if you look them up on ******, it is a 3.7 and a lot of terrible 1 star reviews lately. UPDATE one month later: The *** called and left me a message as mentioned in the reply to my first ****** review. I called back once, no answer. Called a second time, a lady told me to send the stuff back which I did. Called a third time, two weeks after my return was accepted at their dock looking for my refund. Got transferred around then was finally told the person who could help was in a closed door meeting. Asked them to call me back when the person was available. I waited three days now and no call back. I have filed a claim with the credit card company but want to file a complaint here too in order to help with the process of getting the refund they told me I would get after returning the merchandise. I am happy to supply documentation if you can let me know what is most useful.