Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of this year 2022, I was in an accident while driving my 2011 CTS Cadillac. I reported the accident to my insurance company and was given an estimate to have repaired. I read these people's advertisements and so their location and thought it was a good place for business. [boy was I wrong]. They had my car until May 7, 2022. During this time I was called three different times and told that my car was ready. I drove to their location after every call and to find that my car was not ready - it wasn't near ready each trip. On May 7, I got another call from Maaco or ****** who is the shop manager with a very nasty attitude and very poor customer service and the owners weren't any better. These people failed to complete the work that they were paid for. My car is still missing parts that they failed to put back on my car. My hood of the car is twisted and out of line. Parts of my electrical (alternator) are causing my engine to run fuff. Now, I have called them, visited the shop, and email them several times. The answer I get is I will not touch your car anymore. I just need them to finish the WORK and to completely put my back together correctly. The area manager, **** is the only name that the shop would give saying she doesn't know her manager's last name (suspect). How do you not know your supervisor's last name the only way you can contact him is by email only. I need them to completely put my car back together. They have been paid and they won't even honor their warranty. I am so frustrated and tired of these people. I will never recommend them to anyone.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/26/2022 put my car in the shop to have front fender liner and bumper replaced and back bumper and tail light replace and entire car painted. They did not put the parts on correctly and did not paint the entire car which they claim they did. They put poly over scuff marks and had poly running down on the car. No poly on the top of the car and some dents were put in the car that wasn't there at first, I'm guessing from not sanding it properly. I had to pay someone else to put the parts on correctly which cost me and additional ******. I paid them ******* for poor work. Every time I went to get my car I would find something else wrong. I did not get my car back until Aug 12th which was suppose to take seven days and it still is not right. Very poor supposedly paint job. The trim on my back bumper came off while driving down the street. They broke all the claps off. My fog lights were not attached to the new bumper correctly because they broke the lights off of the old bumper and did not attach to the new bumper. The lights were not stable, you could push the lights with your hand. I am unable to send pictures of the paint job because it does not show well because the car is silver.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 3579.72$ to the company to realign the frame and the trunk that went out of alignment due to the accident. They told me about a week of work would be needed which is to be expected however the vehicle took a far longer then that to be ready. When I received it back I inspected the trunk and noticed the trunk is not aligned the car now also has an exhaust leak also the panhard bar is hitting with part of the frame which it shouldn't be and they broke a bushing on my suspension so the vehicle squeaks and suspension parts come into contact for that reason. The car was in on 07/05/22 and wasn't returned until 08/27/22.