Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the date of 7/22/24 I renewed my lease with the apartment complex. My renters insurance ran out on 7/24/24. It is a requirement to live there. I renewed my policy on 8/3/24. I paid the ***** fee for no renters insurance even though it was only for a few days. I went to the leasing office 9/5/24 to rectify the situation and presented them my renters insurance information showing it started in 8/4/24 which is good until 8/4/25. For the month of 9/1/24 I went to the leasing office and showed them the insurance information. They adjusted the fee from ***** to off ***** which I still had to pay 2.50 for the month of September. Even though I paid ***** for the month of 8/1/24. So the adjustment should have been for the week of 7/24/24 - 8/3/24 which I should've paid 2.50 for the week of not having the insurance not me paying $***** in 8/1/24 and then paying another 2.50 in 9/1/24. They said they could not adjust it completely because I showed them the document yesterday 9/4/24 even thought the insurance started last month 8/3/24 and the month of September was covered. They should credit me $***** to the account because I paid ***** in august which they said it was only a week so it should have been adjusted to $2.50. So I shouldve only paid $2.50 in august for the missing week and then nothing in September but I paid $2.50 in September and $***** in august. They only adjusted it a little claiming I showed it to them to late even though the renters insurance started last month and goes until next year. And the website they have to upload the document does not even work. Regardless of when I showed them the dates on the renters insurance never change. The renters insurance is paid for and being used. So $2.50 I should have paid in august instead of ***** and in September instead of paying 2.50 it should have been nothing. I have to show them my renters insurance every year my lease renews they put the insurance in and credit back.

  Business Response

  Date: 09/09/2024

  Subject: Complaint Regarding Noncompliance Fee for ***************************************** Better Business Bureau,

  
  I am writing to address a complaint regarding Ms. ******** ******** rental insurance policy update. Ms. ******* did not provide an updated copy of her renter insurance policy until September 5, 2024. Her previous policy expired on August 30, 2024. Due to the delay in providing the renewed policy, we gave her credit for 25 days, resulting in a noncompliance fee of $15.00. 

  
  Ms. ******* was only charged $2.50 for the period of September 1-5, 2024, during which she was out of compliance with providing the renter insurance information to the ************** in a timely manner. Residents have access to their resident portal to update their renter insurance information, ensuring the insurance does not go into default and avoiding the noncompliance fee. 

  
  I have attached a copy of her ledger to this complaint. As shown on page 3, she was given a credit of $12.50 and was only charged $2.50 for noncompliance for the aforementioned days. 

  
  Thank you for your attention to this matter. 

  Sincerely,

  ******* *****

  Property Manager,

  Mill Creek Apartments

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22245338
  
  I am rejecting this response because: you stated in the response tht I was only charged 2.50 which was correct for the days of September 1-5 but the month beforehand in august I was charged *****$ even thought my renters insurance didnt end until the 30th of the month which is the end so I paid ***** for august and 2.50 in September in total I paid ***** also the renters insurance program website that is available said we do not except outside insurance different from the one through the apartment I tried multiple times so the system that yall use is defect and is not my fault that it was not submitted in time. The dates on my renters insurance still shows that it started in august as September is cover or either that I had it in august at so I should not have paid ***** in august and 2.50 in September. I basically paid for time and a half.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was facing eviction due to sewer charges that was applied to my rent without my knowledge. I was not aware that I was obligated to pay sewage to Odin Properties and MLGW Light ************ I went 6 months unaware until I was told I had an outstanding balance. Plus late fees even though I paid my rent on time. After further investigation it was sewerage fees and I was told to take it up with MLGW who cleared everything up by re- inbursting me my money because I was being charged twice. Mill Creek Apartments failed to correct or assist me in the matter and attempted to evict for the sewer cost and charge me $74.00 late fee for 10 months when I had no knowledge I was obligated to Mill Creek ******************

  Business Response

  Date: 07/22/2024

  Dear Better Business Bureau,
  I am writing in response to the complaint regarding ******************** and *****************************. I would like to clarify that the ****** were taken to court due to their failure to pay their monthly rent and other charges in full, as stipulated in their Lease Agreement and the Utility Addendum, both of which they signed on August 31, 2023.
  It was clearly explained to Mr. and ***************** that their rent and other charges are due on or before the 1st day of every month. They were also informed about the five-day grace ****** before late fees would be posted to their account. Despite these explanations, the ****** failed to pay the other charges, including utilities and late fees. As a result, we had no choice but to initiate eviction proceedings. By April 26, 2024, their balance had increased to $1,149.18.
  We had a meeting with ***************************** to explain that the water and sewer charges were part of his monthly rent charge. We advised him that if MLGW was charging him for these services, he would need to address the issue with them directly, as we are unable to discuss his account with MLGW. **************** later informed us that MLGW had refunded him all of the sewer charges that they had erroneously charged.
  For your reference, I have attached a copy of their ledger, which shows that the ****** have not made a payment since April 3, 2024, in the amount of $750.00. I have also attached a copy of their complete lease that includes the Utility Addendum.
  To prevent eviction and allow the ****** to catch up on their rent, Mill Creek agreed to accept rental assistance payments from CSA on their behalf. As of July 22, 2024 we have not received this payment and the ****** currently owes $ 4,316.91. 
  I hope this information helps clarify the situation. Please feel free to contact me if you need any further information.
  Sincerely,

  *************************

  Property Manager

  
  

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in these apartments at the end of February ever since I moved in. Ive been having issues with my apartment. *** asked the manager if I could move to another apartment because its so many issues and they told me no Ive been without air for two weeks now Because my breaker keeps going out which means it is a electrical hazard that needs to be fixed that has not been fixed . I also have a leak in my kitchen that has not been fixed. I put multiple work orders in, but nothing is being done about it. maintenance comes by and say it speaks, but its never fixed. I have a daughter and we both have asthma. I cannot be in a hot house. I need your help to get this resolved!

  Business Response

  Date: 07/16/2024

  
  I am writing in response to the complaint we received from your office. I would like to assure you that at **** Creek, we are working diligently to provide all of our residents with air conditioning, especially during these times of high temperatures.

  
  We have been receiving numerous calls due to the heat, and we are addressing each one in the order they are received. We understand the urgency of these requests and are doing our best to complete them as quickly as possible.

  
  Regarding the specific resident mentioned in your complaint, we have been and will continue to address any maintenance work orders that she has. We have already dispatched plumbers to her home, who have reported pulling out plastic trash bags and grease from the kitchen sink. Please find the attached copy of the invoice received from the plumbers for your reference.

  
  We will provide an update on the maintenance request once the work is completed. Its worth noting that this resident has not requested to move to another unit. If she had, we would have explained the transfer policy to her, and she would have been required to complete a transfer request in writing.
  I want to assure you that we are working hard to address all work orders. My office team and I have been in regular communication with this resident, and we have asked for her patience as we work to resolve these issues.

  
  Additionally, I would like to clarify that the complaint made to BBB was on July 1, 2024, however, the resident did not submit a work order until July 3, 2024. This work order was completed on July 5, 2024. Please see the attached copy of the work order for your reference.

  
  Thank you for bringing this matter to our attention. We value the comfort and satisfaction of our residents and will continue to strive to meet their needs.
  

  
  

  Business Response

  Date: 07/16/2024

  Dear Resident,
  I hope this message finds you well. I am writing to address the concerns you have recently raised with the Better Business Bureau.
  Firstly, I want to assure you that Mill Creek has been actively communicating with you regarding your work order. We have addressed all of your concerns as quickly as possible and have even engaged outside contractors to make necessary repairs at your home.

  
  I understand that you have been informed about our current staffing situation. Our maintenance team is currently short by two technicians, leaving us with only three technicians to complete hundreds of works orders each day. Despite these challenges, we are doing our best to prioritize urgent issues such as air conditioning, especially given the current hot weather.

  
  Our team will be attending to your unit this week. However, as previously explained, it is our policy to complete work orders in the order that they are received. We appreciate your understanding and patience in this matter.

  
  I would also like to remind you that the work order you called in on July 3, 2024, was completed on July 5, 2024. The work order that you submitted through your resident portal will also be completed, but we kindly ask for your patience as we work through our queue.

  
  Regarding your request to transfer to another unit, I will follow up with our Compliance Manager. They will explain the process to you. However, please understand that transferring to another unit does not guarantee that there wont be other maintenance issues.

  
  We appreciate your understanding and patience during this time. Please feel free to reach out if you have any further questions or concerns.
  

  
  

  Customer Answer

  Date: 09/05/2024

   
  Ive been having issues with this apartment since I moved in on 02/2024.. my sink has been messed up. *** contacted the owner of the apartments and the manager and also the manager of their maintenance team.. the owner responded to me but nothing is being done. I have dirt and maggots in my sink.. its been like this for going on 3 weeks now. I was told through a email from the manager that they would break my lease with no penalty if thats what I wanted because my issues arent being fixed. I feel this was very unfair and inappropriate because I dont have the funds to move again and I just want my apartment to be fixed. I really need your help. Please help me because I have to wash my dishes in my bathtub because my sink isnt fixed..

  Business Response

  Date: 09/09/2024

  Subject: Maintenance Concerns Addressed for Ms. ********************************* Better Business Bureau,

  
  I am writing to inform you that Mill Creek has addressed all of *********************** maintenance concerns in a timely manner. We have sent vendors to her home; however, they were unable to enter due to the presence of unauthorized animals.

  
  Additionally, our glass vendor visited her home and did not find any broken windows or glass. Attached are copies of the email ********************** sent to our corporate office on August 26, 2024, along with the responses between the corporate office, **********************, and myself, *******.

  
  We want to assure both the BBB and ********************** that we are actively addressing her maintenance concerns. It is important to note that ********************** had not submitted a work order since August 19, 2024. She sent an email on August 26, 2024, and added new work orders today, September 9, 2024.

  
  As explained in our email, ********************** will need to visit our office to review the pet policy with us.

   

  
  Thank you for your attention to this matter.
  Sincerely, ******************* Creek Management

  
  

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maintenance are refusing to repair my air conditioner. I have been with out air for over a week now. It has broken down several times. Put in work orders. I have been to the office on several occasions and they have been ignoring me not taking my complaints seriously. They have lied on several work orders about jobs they have claimed to have completed but never did. Also, another issue they took a whole year to fix my vanity on the bathroom it has a very bad leak it rotted out and had mold all in it I took several pictures reported it to the property manager and they never replaced it they just put a wooden board over it and spray painted it. They still have yet to order a replacement sink even though they said they would I have yet to get any thing done. Here. The dishwasher provides was caked with ***** dripping disgusting it also does not work even though they said they fixed it It still leaks really bad to this day they are liar, incompetent, lazy, trifling, rude, evil they refuse to take my concerns seriously. I have been mentally stressed out it is taking a toll on my physical health my blood pressure is so high now. They refuse to take charges off my account I have already discussed in detail and proven I was not liable for concerning rental insurance. It's still on my account even after talking to several people coming in the office every month starting in January over it I'm tired of it. Also my car got broken into while I was at work no one reported or called me to let me know I had to find out at 9 o'clock at night I called the police and filed a report the police called the office to get video footage the office told them that the cameras were conveniently not working that night even after that claimed that the property is monitored at all times. I never got compensated, never even got an apology no concern anything just bs

  Business Response

  Date: 07/24/2024

  Dear Better Business Bureau,
  We are writing in response to the complaint filed by Ms. ********************* We wish to confirm that all repairs mentioned in her complaint have been completed diligently by the Mill Creek team.

  
  We understand **************** frustration regarding the recent break-in of her vehicle. We want to clarify that the camera near her apartment is operational, and we have initiated repairs to enhance the camera systems reliability. It was explained to Ms. ***** that, like any mechanical equipment, our camera system can experience unexpected malfunctions. We have never represented that the Mill Creek Apartments are under constant surveillance; rather, the cameras are installed primarily to monitor the owners assets.

  
  In the event of an incident on the property, Mill Creek is committed to providing any footage captured by the cameras to the ************************* to aid in their investigation.
  Enclosed, please find the work order log for **************** unit, detailing the actions taken by our team.

  
  Sincerely, *************************,

  Mill Creek Apartments Management

  
  

  Business Response

  Date: 07/24/2024

  Dear Better Business Bureau,

  
  We are writing in response to the complaint filed by Ms. ********************* We wish to confirm that all repairs mentioned in her complaint have been completed diligently by the Mill Creek team.

  
  We understand **************** frustration regarding the recent break-in of her vehicle. We want to clarify that the camera near her apartment is operational, and we have initiated repairs to enhance the camera systems reliability. It was explained to Ms. ***** that, like any mechanical equipment, our camera system can experience unexpected malfunctions. We have never represented that the Mill Creek Apartments are under constant surveillance; rather, the cameras are installed primarily to monitor the owners assets.

  
  In the event of an incident on the property, Mill Creek is committed to providing any footage captured by the cameras to the ************************* to aid in their investigation.
  Enclosed, please find the work order log for **************** unit, detailing the actions taken by our team.

  
  Sincerely,*************************, Property Manager

  Mill Creek Apartments Management

  
  

  Business Response

  Date: 07/24/2024

  Dear Better Business Bureau,

  
  We are writing in response to the complaint filed by Ms. ********************* We wish to confirm that all repairs mentioned in her complaint have been completed diligently by the Mill Creek team.

  We acknowledge **************** distress regarding the break-in of her vehicle and the camera near her apartment being non-operational at the time. We have since requested repairs to ensure the camera system is functioning properly. We have explained to Ms. ***** that, like any mechanical equipment, our camera system can experience unexpected malfunctions. We have clarified that the Mill Creek Apartments are not under constant surveillance; the cameras are intended primarily for monitoring the owners assets.

  
  In the event of an incident on the property, Mill Creek is committed to providing any footage captured by the cameras to the ************************* to aid in their investigation.

  
  Enclosed, please find the work order log for **************** unit, detailing the actions taken by our team.

  
  Sincerely,

  *************************,

  Property Manager

  Mill Creek Apartments Management

  
  

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at the Mill Creek Apartments i have several leaks in the kitchen ceiling and the living room ceiling and also mold in the bathroom on the walls. I have been waiting for a month and and no one has fixed these problems i have talked to the manager on the phone several times and by email this is not safe for my son and i to live in. Can you please help.

  Business Response

  Date: 02/08/2024

  This is to inform BBB that the work the resident requested has been completed. Our contractor completed the work on February 6, ****. We do apologize that it was not completed sooner, but there was not a ticket (workorder)in the system and the person she spoke to in the leasing office was not the manager. However, we are happy to tell everyone we have addressed her concerns and attached pictures of the repairs to this complaint. We ask that all residents put their work request in the resident portal, this will help us track the progress of work being done. As always, if you have any please feel free to contact our office. 

  Customer Answer

  Date: 03/06/2024

   
  Complaint: 21239793
  
  I put in a work order on February 23, 2024 because water is leaking from the ceiling from the apartment above me it's leaking in several different area i can't use the kitchen sink because water is dripping above my head. I'm not able to use my kitchen because of the leak. The first complaint i filed on here they came and repainted and fixed the leak but it's leaking again the ceiling is cracked above the stove because of the leaking this is very uncomfortable for me i called the office no one is answering and when someone answers i told them about the leak and no one came and fixed it. The ceiling need to be redone in the area where it has been leaking. I just want to be able to come home after working and be able to relax instead of mopping up water everyday Mill Creek collects money but they don't want to fix anything they care at all about their tenants and you please resolve this issue for me thank you. I think the leak is coming from the washing machine in the apartment above me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the first year, I have been having heating, electrical, water problems and door and windows insulation issues. I have filed many maintenance request with them through the year as instructed and still they have yet to repair my electrical, heating, water and other problems as listed. They tell they will come and fix these problems but , procrastinate until the problem worsens and something else breaks and now i have to wait all over again. My mother and grandmother have been trying to also communicate with them in getting this problem solved , but they are being lied to as well telling them they are working on it, or they are short of staff; but we see the maintenance people out socializing with other tenants instead of working. We tell them we will call the corporate office, but they tell us "go ahead". They want the rent on-time, but fail to repair any maintenance problems or request. I later found out that this apartment was involved in a fire. I also told them i had mold from the previous water problem. My apartment flooded and they removed half of the padding from under the carpet and left the remaining, promising to repair and never did.

  Business Response

  Date: 01/25/2024

  The is a response to the claim made against Mill Creek Apartments.  The resident stated that she had several maintenance requests electrical, heating, and water.  All of those tickets have been completed you will see the completed tickets with notes on the attachment section. Also, in the statement the resident stated that we would give her mother and grandmother the run around. It is our policy that we do not speak to leaseholders. Only because they are not on a contract with us.The contract is between the apartment community and the lease holder.  Lastly,the resident stated that the pad is missing in her carpet.  The repair has been scheduled for 26th which the pad will be replaced, and the carpet will be cleaned.  It is our goal to take care of our residents as soon as possible.  Also, we do not expect our residents to wait if we are short-staffed. We still make it our priority to get all our residents work orders taken care of. Lastly, if her unit was previously a burn unit.  We would have repaired the unit up to the standard required by the city.  

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was in October when I submitted my application and was approved and after that they told me to pay my deposit of 650 within 24 hours so I did that and I have a ************************* voucher wish they needed to pass inspection so they could continuously fail inspection, and the housing Authority asked me to **** the application Im having trouble getting my deposit money back and I was trying to see if I needed to contact MHA attorney they made me a fake lease told me to go and get life in my name, but wasnt able to move in due to they had failed inspection with mha the were very rude ******************* mess up my paperwork made me up a fake lease and didnt have the unit ready I was waiting for two months for them to get the unit ready and pass inspection but the never did that and me and my kids are currently still looking for houses and they have my money and I need my money now she told me to wait to week and check the mail it was going to be refunded and sent back to me by mail but I still havent received anything

• Initial Complaint

  Date:05/30/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident leasing at Mill Creek Apartments. At the end of 2022, I was required to sign my lease 12/31/2022 but did not receive my keys until 01/03/2023. At the signing of my lease I was told I will only pay for water fees. MLGW is only required to bill the apartments water fees but the apartments is charging us extra electricity fees and sewer fees. As I asked the apartments to reduce that off my lease or allow me to pay only water as promised. I've been paying for sewer and extra electricity fees since 02/01/2022/3.

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Millcreek said I didnt pay March and ***** rent, but I did. I paid March rent on February 24,2022. And I paid ***** rent ***** 11,2022. Then they charged me May rent, but my lease was up ***** 30,2022. I have included in the documents what they say I owe and what I paid. I didnt pay *** because I wasnt there. Millcreek actually owes me money. I have been trying to get the balance off my credit because I dont owe them. They wont ************* and when I go to the office, the property manager avoids talking to me.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have only lived in Millcreek Apartments since May 2022. Prior to moving in the front door was damaged and needed fixing. They told me not to worry that maintenance would be to fix it. It is September 2022 and they still have not fixed the door. I have went to office multiple times and they do not return calls or answer the phone. My central air is on 62 degrees and it still is not working. I have charges on my account that cannot be explained. This has been a terrible experience for me. Management needs improvement,. Communication with Tenants is lacking. They have horrible attitudes and make you feel like your problems is not their concern. I would just like my door fixed and any future repairs done in a timely manner