Business ProfileforChoice One Plumbing

Our hot water heater quit and my husband called Choice One plumbing , after reading the reviews. They replaced our 70 gal water heater with a 30 gal. We were unable to get enough hot water for a bath and use the washing machine once. I called and was told to call the installer, I did and did not get a return call. I call again and was told one thing and then finally with not enough hot water I called again. This has been going on since Nov. 2022. An installer put in another hot water heater, 80 gal, since , I was told they do not make 70 gal water heater anymore. He removed the 30 gal. We were charged for the 80 gal, the 30 gal installation of both and removal of the 30 gal. We ended up paying full price for both hot water heaters, and installation, Since , it was their fault for installing the wrong size tank, I thought I would be given credit for the first hot water tank we had already paid for. In the process of installing the 80 gal. tank, the installer used the bathroom faucet to check the temp. of the water. He turned it too hard and the wrong way and broke it. Water spewed out, he turned the water off and left it. I contacted them again, I was told to text a picture which I did. I did not hear from them and called several times. I still cannot use that vanity and I am waiting for an estimate from another plumbing company I have contacted. I was told I may have to replace both the sink , which matches the faucet, the faucet , and the vanity if they cannot get the correct size. At this point I am already out over $5000. My husband is a trusting Vietnam Vet who expects honesty and fair play. These people do not need to be in business, much less get the good recommendations that they have on BBB