Reviews
This profile includes reviews for Vanderbilt Mortgage & Finance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 38 Customer Reviews
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Review fromIvett P
Date: 07/07/2025
1 starRUN!!!!!!!!! These people
Want to charge 100% interest thru are robbing people literally for trailers because there paper modular homes !!!!! For that you go buy a real home one you can sell or fix up with all that extra money they trying to charge you ! 10% of 340,0000
Is not 600,000 they are making double ! You steel from people they don’t explain right ! I spoke with a real estate attorney that even said himself there something wrong there so save yourself !Review fromCynthia B
Date: 06/01/2025
1 starThanks to Vanderbilt I lost my home because the sold the house to themselves and evicted us outReview fromCindy S
Date: 05/24/2025
1 starI am trying to save my home whom I purchased from Vanderbilt Mortgage and Finance Company in 2019 and the past year I have been really struggling to pay my monthly payments I have repeatedly asked for help they say they have programs but I never seem to qualify for their programs I just feel like all they want to do is foreclosure and just sell it to the next person they had a lawsuit against them in January 2025 but for some reason it was dismissed this lawsuit claimed they set people up to fail and loose everything and I truly believe this is accurate they had the nerve to offer me a 1000 dollars to move in 30 days and just let my home go I was shocked at the amount and the guall of this company they are just out to get people and there is no reasonings with them..I pray everyday that I can save my home I would never recommend this company to anyone and that is sad to say....watch out if you use this company....BEWARE
Vanderbilt Mortgage & Finance, Inc.
Date: 05/27/2025
Thank you for reaching out. While we are not able to discuss a private account on a public forum, we would be more than happy to work with you on achieving a resolution. You can call us at 1-800-970-7250. We look forward to hearing from you.Review fromMiranda H
Date: 05/07/2025
1 starOur home is almost paid off we fallen 2 months behind blue to health problems I called them and just got upset with a lady. I calmed down called back and a guy took my call and I informed him about payments he just told me flat out what I owe and I just informed him so there is no working with you he said nope pay what you owe after that I just hung up. They call and when I answer they just hang up so annoying.Vanderbilt Mortgage & Finance, Inc.
Date: 05/13/2025
Thank you for reaching out. We apologize for the experience that you have had thus far. We would love to have an opportunity to work with you to resolve the situation on the loan. In order to best assist you, we would need you to give our office a call at 1-800-970-7250. We look forward to speaking with you.Review fromMarissa R
Date: 05/07/2025
1 starWouldn't use them, avoid at all costs. I sent in my paperwork to vanderbuilt after fighting to get it proven my due date changed to Feb 1st instead of Jan 1st because my home wasn't finished nor passed inspection on time. They also knew my husband was having back surgery instead they have telephonically harrased us, caused un due stress. Had the nerve to tell me my paperwork was altered, well no kidding vanderbuilt you agreed at signing with the notary to change the date. So not happy don't use them even at desperation. Rude, foul, unhelpful, disrespectful, lying, cheating, manipulative, dishonest company I've ever dealt with.Review fromArt E
Date: 03/26/2025
1 starI have lived in this for some time they keep changing an add mor demand they constantly threaten meVanderbilt Mortgage & Finance, Inc.
Date: 03/31/2025
Thank you for reaching out. We apologize that you are experiencing frustrations. We would love to be able to address your concern. Please call our office at 1-800-970-7250.Review fromscott g
Date: 01/30/2025
1 starVanderbilt is the worst company i have ever had to deal with i fell behind 3 months i sent a payment they sent it back so i sent it back they sent it back again so i call them they say im in there legal dept and i have to pay 5 months plus 730 in legal fees ok im behind 5 months cause you are sending my money back so i look into predatory lending they just got sued jan 6th by cfpb they are horrible people i have muscular dystrophy and my mother died from covid so since 2021 i have had a tuff time financially do you think they care they have come to my home they will call 20 times a day here is the thing there is protection for consumers against companys like this and now they are being sued look they have 1 star and would not have that if there was a way to rate them 0 stars stay far away from this dark force they have put singal mothers on the street we have voices and they are going to be heard people are waking up thank god vmf is going to be sued alot more in the future yeah u might have a ton of money it is all ill gottenVanderbilt Mortgage & Finance, Inc.
Date: 02/17/2025
Vanderbilt thanks the customer for reaching out. We would be happy to discuss the account with the customer at 1-800-970-7250, as we are unable to discuss loan details on a public forum. We look forward to the opportunity to resolve this situation.Review fromApril B
Date: 10/10/2024
5 starsI fell into a hardship and got behind on my payments. I was afraid to call for help because I thought they may just jump to foreclosure. I finally called and spoke with Tim and explained my situation. He was so helpful in finding the best solution for me. The specialist that also helped to determine the best course of action for me was very helpful too. Her name is Shyla. I have never had any issues with VMF in the 4 years I have been doing business with them. I am so grateful for their help in getting me back on track.Review fromKimion J
Date: 09/25/2024
1 starMy interest rate was ***** on a used trailer vanderbilt mortgage is not good they denied me of a loan modification denied me of a payment plan 97,000 $ for a 2017 old trailer.Vanderbilt Mortgage & Finance, Inc.
Date: 09/30/2024
Vanderbilt has reviewed; however, we are unable to discuss specific loss mitigation options for the account on a public forum. If you would like to discuss more, please give us a call at 1-800-970-7250.Review fromOdie M
Date: 08/04/2024
1 starPlease beware of dealing with this company. I’m 100% disabled veteran and they sold me a mold infested home. Not only was the bathroom riddled with mold, but they also sold me a home with the terrible roof that they patched up. I had to pay money out of pocket to fix the roof due to insurance reasons and guess what we find? Rotten wood black mold all over the roof. Stay away from this company and never ever buy a home from them or you will absolutely regret it. They also have Jack legs on Payroll that come by and do patch up repairs instead of actually fixing real issues in the home. Mind you there are pictures from the bathroom that we discovered in March and we had just moved in February. It is now July and we have only been in a home for five months and it is a complete waste and money pit. this has made my family sick and we will definitely be seeking legal counsel for their predatory practices. my family and I are all sick and can’t even live inside the home and are in a hotel but I still having to pay a mortgage and lot rent. This will be the end of this, and I will not stop until they pay for this mistake that they done to the wrong family. “Vanderbilt” is blaming “Greater Texas Home Buyers” and “Greater Texas Home buyers” is blaming “Vanderbilt”.
Edit 8/4/2024: It just gets better and better. Look at what they found in our Ac unit.Vanderbilt Mortgage & Finance, Inc.
Date: 08/14/2024
Vanderbilt is sorry to hear about the customer's frustration with the home that they purchased on 2/14/24. There was a sixty-day habitability warranty that was provided at the time of purchase to allow time for the customer to get their own inspection. There was a contractor sent out on 3/7/24 to inspect a water leak and a repair was made. Any other repairs or modifications that could have caused further damage were not done by Vanderbilt. We would encourage the customer to give us a call at ************** or email us at c****************com to discuss this further. We hope to be able to resolve this issue if we are able.
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