Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ran my credit without my approval on a vehicle. Im not even looking for a vehicle, I have 2. Trying to rebuild my credit and now itll take months for a dispute to resolve it.

  Business Response

  Date: 04/21/2025

  We are truly sorry that this person had this happen to them, and would like to assist ****** ********* in getting this cleared. We had a customer visit the store (*** *********, ******** Mom), and mentioned that her son could co-sign for her on her auto loan.  She said he was at work, so we shared the application link that is compliant with lending and credit regulations (Truth and Lending Act).  We were told that she would get him the link to the application and that he could fill it out on his lunch break.  We received the application, and reviewed inhouse.  It was never sent to any lenders.  **************** would reach out to us, we can possible take the steps and measures to clear his inquiry and report that this happened without his knowledge.  Thank you for this consideration.  

  Customer Answer

  Date: 04/26/2025

   
  Complaint: 23215867
  
  I am rejecting this response because: Dont care to speak to anyone. I want it off my credit card, never gave permission to run it and never will.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 04/28/2025

  Hey ******, it's ****** ******, GM with Perkins Motor Plex.  I can assist you with your credit inquires, but need to speak with you regarding getting credit inquires removed from your credit.  There is a form and letter that can only be completed by you (we have one to fill out as well).   Also, do know if you The presence of hard inquiries can temporarily lower your credit score, but they are generally not considered a negative factor in the long term, according to Experian. 
  Most hard inquiries will drop off your report after a year, says Experian.  My number is ************.  Thank you kindly, ******

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23215867
  
  I am rejecting this response because:Ive got inquiries on my credit all the way back in 2023, and they are still on there. My score dropped 20 points due to this inquiry. I dont see why I have to take time out of my day to come fill out paperwork when clearly you did it without me anyway.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 05/03/2025

  I have the letter that is required by the ********************** complete for Mr ********* to sign.  If he will provide his email address, I can send to him for him to review, and sign to email back to me.  Then we can send to *** to dispute the inquires.

  Thank you kindly

  ****** ******

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23215867
  
  I am rejecting this response because:

  ************************************
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 05/05/2025

  We have emailed the letter/form necessary for NCC.  We hope this resolves this issue for Mr ********** and sorry that this happened.  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from this dealer and was told that the warranty was bumper to bumper and I wouldnt have to pay a single dollar for repairs. Its only been two months and I am have it to have the truck fixed. I am being charged hundreds of dollars even though I have a warranty.

  Business Response

  Date: 11/06/2024

  We are truly sorry that Mr ***** had a negative experience with Perkins Motor Plex, as we take great pride in customer service - and treat ******************** responses very seriously.  The customer purchased 2020 Ram 2500 on 8/28/24, and under my knowledge this is the first we are hearing about a mechanical issue.  I am truly uncertain what went wrong with the customer's truck.  The warranty the customer purchased is honored by *************  I'm not sure how it was used by the customer, or the communication between ASC and the service center where his truck was being repaired.  ASC does state what they will and will not cover as you can see in page 1 that the customer provided.  However, if the customer is not pleased with the warranty, *** offers a prorated refund.  The customer can call and cancel it through our dealership *************).  Again, we take great pride in making sure each customer is taken care of to the best of our ability and we appreciate your concern for him.
  
  
  

  Customer Answer

  Date: 11/06/2024

   
  Complaint: 22517288
  
  I am rejecting this response because:
  My name is not Mr. ****** It is *** *****, or Mr. ***** if you insist. I did not make you aware of the repairs because I am in a different state. I had the truck shipped and purchased the warranty from you primarily because of my distance from you. I was assured by Mr. ********* that this warranty would cover everything and I would not have to pay a dollar. *** is. It covering over two hundred dollars worth of the repair. I would not have agreed to this warranty if I knew it would cost me even more. I have tried to work things out with the warranty company but they will not help me. They say I must go through you.

  Sincerely,
  
  ******* *****

  Business Response

  Date: 11/09/2024

  Favorable news for both parties - Our teammate ***** ********* and customer ******* ***** did talk and have come to an agreement.  I trust this finalizes this complaint.  Thank you kindly.

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a car under false claims that the car was certified, thoroughly inspected by their mechanics, no issues, sold me the warranty which I paid for that was supposed to cover everything bumper to bumper, and told me I could take it to any dealership or any place I choose for service, after having the car about a month, the service light comes on and I take it to dealership to get checked out and they found multiple things wrong, been wrecked and work had been done incorrectly, missing parts, parts installed incorrectly, a lot of things altered which voided my warranty, and when I went back to confront Perkins, I spoke to ******, and he basically said no refund, I was an adult and chose to buy the car.. but I thought I was buying a car I could drive, now Ive got a car Im not even supposed to be driving, it is unsafe. And the dealer will not even touch it, they told me to take it back..

  Business Response

  Date: 09/23/2024

  We are truly sorry that Ms ***** had a negative experience with Perkins Motor Plex. After considering Ms. ******* issue, we are pleased to say that we have reached an agreement with her and are purchasing her car back.  We take great pride in making sure each customer is taken care of to the best of our ability and we appreciate your concern for her.

• Initial Complaint

  Date:10/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2014 ******* accent in August..I never drove off the lot with the car ..they said it needed am ac cord on it so they keep it to fix it ..took them a week or two .next the y brought it back to me all the lights was on the dashboard so I called them and told them they came back to get the car..that took two weeks ..they brought it back...all the lights were completely gone ....frove the car to work the next morning check engine light came on ..so I told them again..they came back to get it the same day thy afternoon ..they keep the car a week ..brought it back.to me today and the car sounds horrible just loud noises ..I asked for my money back and they told me they couldn't help me.because they put **** into this car .I never did anything to this car and I paid ****..cash on this car i need some help

  Business Response

  Date: 10/12/2022

  To Whom It May ******************** are very sorry to hear that the customer feels they have had a bad experience with Perkins Motor Plex. We take customer service very seriously and strive to provide the best experience possible. The customer purchased a 2014 ******* Accent with ******* miles on 8/26. The vehicle was sold AS-IS due to its year and mileage. I have attached these documents for confirmation. At the time of the purchase, any extended warranty coverage was declined by the customer. Also at the time of the purchase, the vehicle was scheduled to have an ** service done and windshield repair. The customer agreed upon the purchase and left the vehicle to have those two items completed. Perkins Motor Plex provided a loaner van until the vehicle was finished. We informed the customer the shop would have it completed as quickly as possible pending how long parts take to deliver. PMP paid $240.86 on the windshield and $235.65 on the ** service. Her vehicle was returned on 9/6 but a check engine light came on. After speaking with the customer, PMP agreed to bring the vehicle into the shop and find out the issue, leaving the loaner van with the customer. On 9/8 King **** diagnosed the issue as a battery terminal/sensor. While AS-IS, PMP spent $411.40 to fix the issue. While repairs were being done, the customer requested a different loaner (preferring a car over a van) and we swapped a car for a van on 9/9. On 9/12 the vehicle was finished at the shop and returned to the customer. On 9/15 the customer reported a light on the dash and PMP picked the vehicle up, dropping off a loaner car. The issue was diagnosed as an ABS module by ****'s Auto Repair. PMP paid $2101.40 for this repair. Parts were delayed and arrived on 9/22. An appointment was made with a local dealer to have the new ABS module reflashed (as it can only be done at the Franchise dealer). PMP paid $143 for this repair. Lastly, there was an issue noted on the Catalytic converter. The shop noted that it would not cause any mechanical issues but PMP had it repaired to remove the light. PMP spent $850 for this repair. We hate to hear that the customer is not satisfied with the vehicle or the efforts we have made. In total PMP has spent $4000 on repairs on an AS-IS vehicle. We did so only hoping to please the customer. We also know that the time it took for a couple of the repairs were frustrating. Each of the repairs were able to be done very quickly, the delay was always in the shipping of the parts. Unfortunately we were not able to expedite that part of the repair process. We hope this response provides a sufficient explanation of our action and intent. Attached you will find copies of the AS-IS form, AS-IS TN Buyer's Guide and receipts for all work done. Thank you.
  See Attachment/File: Scan_2022_10_12_11_23_23_497.pdf

  Customer Answer

  Date: 10/12/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Before I bought the car I test drove it ..it was no issues ..started with a ac cord then all the rest of this stuff ..they told me the next day the vehicle was ready which it was not ...I never caused any of these problems 2b spending 9486...I never drove the car home ..never spent a whole day with this vehicle..they had it and it has too many issues with it before i even got it in my possession..I understand as is ..but I didn't receive this car with any issues but an ac cord and when they brought it back each time several issues ..this is not ok ..I have had this car almost two months and just received it two days ago..I have my messages from everyone..I have been patient ..I'm angry this is no way 2do any one ..they keep saying how much they spent because they knew the vehicle wasn't and isn't any good..

  Business Response

  Date: 10/14/2022

  Again we would like to start by stating that we are very sorry to hear that the customer is not satisfied. Throughout this process, our only goal has been to take care of the customer to the best of our ability. The only reason for bringing up the repairs that were done and the amount that was spent was to illustrate that we have made several sizeable efforts to assist the customer, despite the vehicle being AS-IS. We are also sorry that the customer was out of the vehicle for any amount of time. Our records show that it was closer to 6 weeks. Again, the vast majority of that time was in waiting for parts, which was always clearly communicated to her. To address her claims that we knew the vehicle wasn't any good, I can say with 100% confidence and certainty that this was not the case. We would never sell a vehicle that would knowingly have problems. I believe our willingness to fix an AS-IS vehicle after the fact demonstrates that. Her vehicle has received a clean bill of health from two local shops (neither of which are owned by Perkins Motor Plex). If she would like to have us schedule an appointment with either of those shops to have them reinspect their work, we would be happy to do so. Thanks.

  Business Response

  Date: 10/17/2022

  Good afternoon. Perkins Motor Plex believes it has done everything that could be expected to right this situation for the customer. In an effort to ensure a good buying experience, we have repaired every part previously discussed, on an AS-IS vehicle, and provided loaner transportation throughout. We do want to address the comment about the manager never contacting her back after the second issue. We take customer service extremely seriously at all times. Attached you will find the text and call log information from that conversation with the customer and manager. During it all concerns were addressed and a service appointment was scheduled. Again, we believe we have sufficiently served the customer both in regards to the vehicle and in response to this complaint. Her vehicle has received a clean bill of health from third party shops. If she would like to have them reinspect their work, we'd be happy to help her make an appointment to do so. Thank you.
  See Attachment/File: MShawText

  Customer Answer

  Date: 10/17/2022

  "see attachments"
  See Attachment/File: MariaShawcompliant-17 Attachments.zip

  Customer Answer

  Date: 10/17/2022

  I am not satisfied with this complaint how come I can't reply when they have

  Customer Answer

  Date: 10/17/2022

  ***Document Attached***
  
  See Attachment/File: Screenshot_20221014-144646_Messages

  Customer Answer

  Date: 10/17/2022

  Not to mention when I purchased the car the miles were 144,- something they brought it back 145,-something ..they drove it ************* during the trip bringing it to me which could have been the problem as well ..I asked for my money back the second time around and he Said his manager said they were going to contact me . .no one called or followed up..I'm sorry 2b emailing you but this is really inconveniencing me and my children..i am a single mother that does this on my own I work 2 jobs ..I never wanted anything but a good car
  
  See Attachment/File: MariaShawcomplaint 6 attachments37216473.zip

  Customer Answer

  Date: 10/17/2022

  I have gave you all three chances to make it right and each time is wasn't what I wanted I shouldn't have to go back and fourth with this company when I didn't do them like this after the 1st time I could have said give me my money back after I left the car In yal hands I didn't complain about the extra miles driven ************* I left the car in yal hands never pulled off the lotyou brought it back with all these lights and problems this is not acceptable how would you feel if you spent your last money on a vehicle you thought was reliable ..and for you all to state that you had two shops look at this vehicle this is ridiculous for this car to he released back to me this many times ..I've never seen when a customer has been nothing but patient and getd a slap in the face for asking for their money back ..this car is whistling and it's very boud ..I've taken it to ******* automotive (professional) themselves stated the issues with it ..the tires are even in poor condition I will do everything I can to get my money back because dealerships like you should be stopped ..and I'll already sent most of my messages to them as well

  Business Response

  Date: 10/21/2022

  To Whom It May ******** We feel we have expressed our side and responded to each individual complaint by the customer. ********************** has honored every repair we as agreed upon with the customer and provided documentation to prove said repairs were completed. We understand that the customer is not satisfied. We do not feel there is anything else in our power to do that would further solve the situation, nor do we believe any further correspondence to be helpful. Thank you for your time.