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Business Profile

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Wifi Money, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Wi-Fi Money for misleading advertising, high-pressure sales tactics, and an unfair refund policy.

    I attended a free online workshop hosted by Wi-Fi Money, where they promoted a training program on buying laundromats and car washes. After the workshop, they offered a “limited-time deal” for $397 per month for two months, claiming that only the first 20 people to sign up would receive this price, and that it would double after that day. Feeling pressured, I signed up, only to realize later that:
    • The training sessions were pre-recorded, not live as advertised.
    • The “limited-time offer” was false, as the same price was always available.
    • The program was not suitable for my area (Arizona) due to a lack of demand for laundromats and an oversaturation of car washes.

    After three days, I requested a refund, having not used any additional materials. My request was denied, and I received a rude and dismissive response from the company. I later found that others had also filed similar complaints.

    Wi-Fi Money is engaging in deceptive marketing practices and preys on vulnerable consumers by pressuring them into rushed decisions. As a single mother, losing nearly $800 to this misleading program has been a significant financial hardship.

    I request that the BBB investigate this company’s sales tactics and assist in securing a full refund. I also urge this complaint to be made public to warn other consumers.

    Thank you for your time and assistance

  • Initial Complaint

    Date:11/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because: I am happy that the business responded in this way so that the public can see how Hannah and her team operates and treats consumers; and that they do not honor their promotions. Though my goal at this point is not to work with them, it is to ensure that others receive what is offered. Please note that the business did not address the actual facts presented in the complaint which clearly show the business was in error. All they cared about was that the consumer used the word “damn” in an email. At least now, the public can not only see the complaint, the history of the complaint, email history and see just how ridiculous it is that the business’ definition of flash sale doesn’t allow time for the consumer to actually watch the video and sale content and did not honor their pricing, prior to the consumer even getting upset. That’s true customer service. 



    Sincerely,



    Renee Bailey that email that quoted the **** price and attempted to purchase and it only allowed the **** option. I clicked that video that stated it within 10 minutes or less of receiving the email that quoted that price. You can even see the time-stamp below in the email history as proof! The email came in at 1:15pm and I wrote you at 1:38pm to tell you of the issue!! What’s that?? 23 minutes later? The proof is right here. There is NO CONFUSION on my part. As you stated “The price mentioned in the video was indeed ****…” So you are telling me that within the 23 min that it took me to receive the email, read it, and watch the video, the price changed back to $***? In 23 min? Plus it takes 5 min:22 seconds to watch the damn video. So 6 min to watch the video. So in 17 min from when they sent me the email, they changed their pricing and are refusing to honor the price quoted to me. I have not heard from them since me bringing this to their attention.

    Business Response

    Date: 12/07/2023

    We do flash sales occasionally but after seeing this customers attitude, we would deny selling the course to her at **** and **** because we also get to choose who we work with and someone with this attitude and who uses profanity in their complaint they submit to the BBB is not someone we want to work with and have apart of our positive, supportive community. 

    Business Response

    Date: 12/14/2023

    Sounds good! Take care!

Wifi Money, LLC is NOT a BBB Accredited Business.

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